3 reviews

PlusPlus

Employee onboarding, coaching & knowledge management system

4,7 /5 (3 reviews) Write a Review!

Overall rating

4,7 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
3 reviews
Verified Reviewer
Overall rating
  • Industry: Entertainment
  • Company size: 5 001-10 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Million Times Better than Managing Events on Spreadsheets!

Reviewed on 2020/08/24

Overall experience has been positive and I especially appreciate the community for Technical Learning & Development (TechKnowCon) they created [SENSITIVE CONTENT HIDDEN] where we explore industry best practices.

Pros

The ease of use and seamless internal integration into our existing company chat, email systems, employee portal and single-sign-on helped us quickly get company-wide adoption and PlusPlus has become more than an event registration system but an internal events portal.

Cons

I would love the ability to search globally the events, catalogs and programs but I believe that is on their road map and will be released later this year.

Marika S.
Overall rating
  • Industry: Computer Software
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Learn++ is great for managing events

Reviewed on 2020/08/20

A great product that makes program and event management simple!

Pros

Learn++ is great for managing a large volume of internal events. With Learn++ my company has been able to offer everything in one place for easy access and offer virtual and global events. With all the great admin features such as email notifications, online waitlists, check-ins, and more it has been easy to manage 2,000+ enrollments and the logistics needed to make these events possible.

Cons

My team always makes feature requests which is a good thing! The more you use Learn++ you realize what else could be automated, or updated and it's cool to see those feature requests come to life.

John Z.
Overall rating
  • Industry: Entertainment
  • Company size: 5 001-10 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Strong Partnership, Successful Product

Reviewed on 2020/08/18

Overall, I am very pleased. The product PlusPlus provided us out-of-the-box nearly two years ago saved my team in particular a ton of manual and monotonous work and benefitted our users greatly as well. Since that time, we have worked hand-in-hand with the PlusPlus team to improve the product and to better suit Netflix's needs. We truly appreciate their willingness to receive feedback and take action on our feedback. We still have some areas that we would like to see improved but, based on our relationship with them thus far, we have every confidence we will be able to get there.

Pros

I really enjoy ease of use and how seamlessly it integrates with Google, which our entire business is basically built atop of--that the main selling point as far as I was concerned. Netflix employees really embraced PlusPlus after it was released widely for event management and it is now used across several different areas of the business. This wide organic adoption is no coincidence. The end user/attendee experience is always prioritized above the admin/organizer in development talks and that has paid dividends as PlusPlus has become a core piece of software used for managing organization events, social events, as well as training/educational events company-wide.

Cons

Customer support was an issue early on but PlusPlus, to their credit, has made great strides to significantly improve SLAs, their help center, and general communications with the users. Based on our feedback (as well as other customers), PlusPlus made an investment in improving in these areas and it shows. Also, development talks in regards to customer-generated feature requests sometimes felt misinterpreted and we would often need to bring that same feedback/request to the PlusPlus team on multiple occasions for them to fully understand. Again, this is an area of improvement on both Netflix's side of things in learning how to best communicate what we want and being more bullish on what we want prioritized as well as PlusPlus doing a better job to document our feedback/requests and properly track them. Lastly, I wish development of certain features would move a little faster. We frequently have to temper our expectations in terms of ETAs on product releases as there are often delayed for weeks, if not months from what was originally estimated. We feel like our team brings a lot of value feedback for PlusPlus in its development but don't get to see any of that in product for 8-12 months sometimes. We wish PlusPlus product development could move a little faster to keep up with the pace in which we work.