MasterControl Manufacturing Excellence

4.5 (144)
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SaaS manufacturing and production scheduling software

Overall rating

4.5 /5
(144)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.6/5
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144 Reviews

Verified Reviewer
Overall rating
  • Industry: Biotechnology
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Review

Reviewed on 2023/10/17

Pros

I enjoy the ease of use the most of the manufacturing excellence

Cons

integration of other systems is quite challenging personally

Audeen
Overall rating
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review of Production records

Reviewed on 2023/09/07

It continues to be a good experience. I have used manual batch records in the past and it can be...

It continues to be a good experience. I have used manual batch records in the past and it can be challenging in running a process and ensuring that the document is not damaged as well as being unable to read someone's handwriting or managing printouts/attachments. The eBR is more efficient and I like that a user has to be trained before being able to perform a task in the eBR.

Pros

I did not participate in the configuration. However, I have used the Production Record Solution to issue electronic batch records.

Cons

I do not like the search function. It can be challenging to search for a completed production record. Some of the fields have too many options for completed records.

John
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Manufacturing Excellence in a Pharmaceutical Environment

Reviewed on 2023/08/31

The Mx module of MasterControl has helped mitigate many of the documentation errors that we would...

The Mx module of MasterControl has helped mitigate many of the documentation errors that we would often see attributed to end users handwriting,

Pros

The ability to enforce training dependancies in Production Records to ensure end users are properly trained before executing Phase Steps is critical for day to day operation here at BioSpectra. The different utilities within each different Phase Step Type gives the Template Builder a wide range of formatting options, which is essential for building a Template that is clear and concise, functional, and easy to execute once a record is issued from it.

Cons

We have experienced quite a few issues while attempting to import or export any Master Templates between the different environments (Dev, Test, & Live Sites). Being in the Pharmaceutical environment, we have come across a few instances where we have identified defects in the system that have been critical for us but low priority on MasterControl's side as they are not a regulated company.

Talenn
Overall rating
  • Industry: Consumer Goods
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Mastercontrol Review

Reviewed on 2023/09/22

Pros

The change control process is great, so is the search function. E batch records are very useful for the one process we used

Cons

Our instance was set up by an internal team that should not have been in charge of that task. As a result our instance ended up feeling clunky and unintuitive.

Cassandra
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

One stop shop

Reviewed on 2024/01/22

Pros

Mx has been very user friendly for all aspects and parties involved. Implementation was very hands on and user friendly. Both our builders and operators were able to learn quickly

Cons

Still a newer product so some limitations

Linda
Overall rating
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Building master templates

Reviewed on 2023/10/17

Pros

The product is easy to understand and use. I like the straightforward UI and how all options are presented clearly.

Cons

The most difficult feature to use in Manufacturing Excellence is currently product families. It is tedious to modify steps that already have the product family setting applied. Additionally, I would like to see better word wrap settings instead of the horizontal scroll bar on the list of product families below the step in order to better see the settings applied.

Olga
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Master Control review

Reviewed on 2024/01/17

Pros

a lot of features
continuous improvement
Production record section - easy to build a new record.

Cons

Enhanced search - not being able to open a title in a new tap, unable to expand a section to make it readable.
After a certain period of time you are kicked out of the program

Patricia
Overall rating
  • Industry: Medical Devices
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mx brings efficiency gains !

Reviewed on 2023/10/17

Pros

Time saved in batch review along with the cost and the ability to link quality events

Cons

So far nothing .. but perhaps when revision a template can’t use it for a short time

Alternatives Considered

Tulip

Reasons for Switching to MasterControl Manufacturing Excellence

Support !
TIFFANY
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Document Control

Reviewed on 2024/01/22

Pros

Document Control traceability is very good.

Cons

Customization and ability to speak to other systems.

Jenn
Overall rating
  • Industry: Medical Devices
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love MC

Reviewed on 2023/10/17

Pros

User friendly, fairly intuitive great customer service

Cons

Hate the current form builder and template design.

Kayla
Overall rating
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

MX is a Wondeful Tool

Reviewed on 2023/10/17

I very much enjoy MX. Mx holds our production team to a new level of quality and excellence.

I very much enjoy MX. Mx holds our production team to a new level of quality and excellence.

Pros

TraceabilityQualityLinking trainingInstructions right at n operators fingertipsQuick containment when issues arise

Cons

Lag loading times. Glitches during first few weeks of updates. Technical support takes a while to fix issues.

Donnell
Overall rating
  • Industry: Tobacco
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Manufacturing Excellence Module

Reviewed on 2023/10/17

Excellent suite of tools for your manufacturing needs

Excellent suite of tools for your manufacturing needs

Pros

Ease of building Master Template to completely capture our process/EBR

Cons

API/Integration need to capture all the necessary data points of auxiliary systems.

Kevin
Overall rating
  • Industry: Biotechnology
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mx Review from a seasoned user

Reviewed on 2023/10/17

Pros

Ability to custom build your solution to meet your process. Easy to pick up and master. Very fluid.

Cons

If you prefer and out of the box solution and not willing to customize, you may experience challenges.

Matthew
Overall rating
  • Industry: Medical Practice
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The eQMS

Reviewed on 2023/10/17

Challenging but worth it

Challenging but worth it

Pros

Ease of use. Customization of all facets of the product. Support on all of the system.

Cons

User training can be a challenge. Working with departments that do not want to progress.

Greg
Overall rating
  • Industry: Biotechnology
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

MasterControl Mx

Reviewed on 2023/10/17

Pros

Ease of use and flexibility. Helps our manufacturing team become paperless

Cons

Difficulty in configuration requires a lot of knowledge of MasterControl.

Luis
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

An Innovation Tool

Reviewed on 2023/10/17

It has helped to organize all our company procedures.

It has helped to organize all our company procedures.

Pros

Al company data on one system and different options on modules

Cons

Tools for trainings, NCMR, Capas, and analytical reports.

Riley
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

MasterControl

Reviewed on 2023/09/22

Pros

The ability to link calculation blocks together to drop information from previously filled out boxes is very useful. It makes sampling easier in that sense because we only have to link the calculation once, and it will automatically populate for us.

Cons

As a nonGMP lab, the major con is how rigid the MasterControl structure is. Our operations change on the fly, and we cannot account for that given the fact that MasterControl was intended for GMP labs in the first place. This is our major holdup, and we won't be able to implement the system further until it can be more flexible.

Adrienne
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Game Changer for Electronic Batch Records

Reviewed on 2023/10/17

Pros

It is amazing to be able to have batch records transitioned from paper to electronic.The error rate has declined significantly so the time it takes from production to release of the product has increased which is a plus for the business!

Cons

The learning curve for myself was a bit longer than I expected but once I figured out what I was doing it is fantastic.

Pierre Michel
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great solution for our MFG digitalization

Reviewed on 2023/05/11

Great tool, nice project and big business success

Great tool, nice project and big business success

Pros

Helped us reducing human error, saving time in our QC review and delete duplicate data entry

Cons

Can’t do real Time interfacing with ERP on complex scénario

Melissa
Overall rating
  • Industry: Biotechnology
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MasterControl Manufacturing Excellence EBR Builder

Reviewed on 2023/09/19

Reducing of human errors for caluclations, missed steps and legibility.

Reducing of human errors for caluclations, missed steps and legibility.

Pros

Features like calucalation of time, weights, enforcing numeric digits, warning when out of specification.

Cons

Not allow pictures s and being able to do basic text formatting at phse steps.

Frances
Overall rating
  • Industry: Medical Devices
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

MasterControl user review

Reviewed on 2023/10/17

Overall good once you get trained

Overall good once you get trained

Pros

Workflows are easily revised and created

Cons

Too many routes and ir optional features for a single process.

Jonathan
Overall rating
  • Industry: Research
  • Company size: 51–200 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

MasterControl User Feedback

Reviewed on 2023/09/23

Pros

Robustness. The robustness and complexity help the manufacturing process run smoother.

Cons

Not intuitive and user-friendly. The system is complex and require substantial training in order to be able to use it effectively and efficiently.

Cara
Overall rating
  • Industry: Medical Devices
  • Company size: 501–1,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent system

Reviewed on 2023/10/18

Overall the experience is good.

Overall the experience is good.

Pros

Master Control is a very organized, intuitive, robust, and user friendly system

Cons

Master Control can have problems connecting to other systems such as MES.

Christian
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mx and eqms

Reviewed on 2023/05/11

Pros

Easy implementationEasy useEasy Administration

Cons

Everything 🥳 the hackerton, but the Session almost.

Jodi
Overall rating
  • Industry: Facilities Services
  • Company size: 201–500 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Review

Reviewed on 2023/10/17

Pros

Offers a lot of different features and solutions

Cons

Took awhile to set up and need a team to implement