MasterControl Manufacturing Excellence Reviews

MasterControl Manufacturing Excellence
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144 Reviews
- Industry: Biotechnology
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review
Reviewed on 2023/10/17
Pros
I enjoy the ease of use the most of the manufacturing excellence
Cons
integration of other systems is quite challenging personally
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review of Production records
Reviewed on 2023/09/07
It continues to be a good experience. I have used manual batch records in the past and it can be...
It continues to be a good experience. I have used manual batch records in the past and it can be challenging in running a process and ensuring that the document is not damaged as well as being unable to read someone's handwriting or managing printouts/attachments. The eBR is more efficient and I like that a user has to be trained before being able to perform a task in the eBR.
Pros
I did not participate in the configuration. However, I have used the Production Record Solution to issue electronic batch records.
Cons
I do not like the search function. It can be challenging to search for a completed production record. Some of the fields have too many options for completed records.
- Industry: Pharmaceuticals
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Manufacturing Excellence in a Pharmaceutical Environment
Reviewed on 2023/08/31
The Mx module of MasterControl has helped mitigate many of the documentation errors that we would...
The Mx module of MasterControl has helped mitigate many of the documentation errors that we would often see attributed to end users handwriting,
Pros
The ability to enforce training dependancies in Production Records to ensure end users are properly trained before executing Phase Steps is critical for day to day operation here at BioSpectra. The different utilities within each different Phase Step Type gives the Template Builder a wide range of formatting options, which is essential for building a Template that is clear and concise, functional, and easy to execute once a record is issued from it.
Cons
We have experienced quite a few issues while attempting to import or export any Master Templates between the different environments (Dev, Test, & Live Sites). Being in the Pharmaceutical environment, we have come across a few instances where we have identified defects in the system that have been critical for us but low priority on MasterControl's side as they are not a regulated company.
- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Mastercontrol Review
Reviewed on 2023/09/22
Pros
The change control process is great, so is the search function. E batch records are very useful for the one process we used
Cons
Our instance was set up by an internal team that should not have been in charge of that task. As a result our instance ended up feeling clunky and unintuitive.
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
One stop shop
Reviewed on 2024/01/22
Pros
Mx has been very user friendly for all aspects and parties involved. Implementation was very hands on and user friendly. Both our builders and operators were able to learn quickly
Cons
Still a newer product so some limitations
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Building master templates
Reviewed on 2023/10/17
Pros
The product is easy to understand and use. I like the straightforward UI and how all options are presented clearly.
Cons
The most difficult feature to use in Manufacturing Excellence is currently product families. It is tedious to modify steps that already have the product family setting applied. Additionally, I would like to see better word wrap settings instead of the horizontal scroll bar on the list of product families below the step in order to better see the settings applied.
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Master Control review
Reviewed on 2024/01/17
Pros
a lot of features
continuous improvement
Production record section - easy to build a new record.
Cons
Enhanced search - not being able to open a title in a new tap, unable to expand a section to make it readable.
After a certain period of time you are kicked out of the program
- Industry: Medical Devices
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mx brings efficiency gains !
Reviewed on 2023/10/17
Pros
Time saved in batch review along with the cost and the ability to link quality events
Cons
So far nothing .. but perhaps when revision a template can’t use it for a short time
Alternatives Considered
TulipReasons for Switching to MasterControl Manufacturing Excellence
Support !- Industry: Pharmaceuticals
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Document Control
Reviewed on 2024/01/22
Pros
Document Control traceability is very good.
Cons
Customization and ability to speak to other systems.
- Industry: Medical Devices
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love MC
Reviewed on 2023/10/17
Pros
User friendly, fairly intuitive great customer service
Cons
Hate the current form builder and template design.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
MX is a Wondeful Tool
Reviewed on 2023/10/17
I very much enjoy MX. Mx holds our production team to a new level of quality and excellence.
I very much enjoy MX. Mx holds our production team to a new level of quality and excellence.
Pros
TraceabilityQualityLinking trainingInstructions right at n operators fingertipsQuick containment when issues arise
Cons
Lag loading times. Glitches during first few weeks of updates. Technical support takes a while to fix issues.
- Industry: Tobacco
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Manufacturing Excellence Module
Reviewed on 2023/10/17
Excellent suite of tools for your manufacturing needs
Excellent suite of tools for your manufacturing needs
Pros
Ease of building Master Template to completely capture our process/EBR
Cons
API/Integration need to capture all the necessary data points of auxiliary systems.
- Industry: Biotechnology
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mx Review from a seasoned user
Reviewed on 2023/10/17
Pros
Ability to custom build your solution to meet your process. Easy to pick up and master. Very fluid.
Cons
If you prefer and out of the box solution and not willing to customize, you may experience challenges.
- Industry: Medical Practice
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The eQMS
Reviewed on 2023/10/17
Challenging but worth it
Challenging but worth it
Pros
Ease of use. Customization of all facets of the product. Support on all of the system.
Cons
User training can be a challenge. Working with departments that do not want to progress.
- Industry: Biotechnology
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
MasterControl Mx
Reviewed on 2023/10/17
Pros
Ease of use and flexibility. Helps our manufacturing team become paperless
Cons
Difficulty in configuration requires a lot of knowledge of MasterControl.
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An Innovation Tool
Reviewed on 2023/10/17
It has helped to organize all our company procedures.
It has helped to organize all our company procedures.
Pros
Al company data on one system and different options on modules
Cons
Tools for trainings, NCMR, Capas, and analytical reports.
- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
MasterControl
Reviewed on 2023/09/22
Pros
The ability to link calculation blocks together to drop information from previously filled out boxes is very useful. It makes sampling easier in that sense because we only have to link the calculation once, and it will automatically populate for us.
Cons
As a nonGMP lab, the major con is how rigid the MasterControl structure is. Our operations change on the fly, and we cannot account for that given the fact that MasterControl was intended for GMP labs in the first place. This is our major holdup, and we won't be able to implement the system further until it can be more flexible.
- Industry: Pharmaceuticals
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Game Changer for Electronic Batch Records
Reviewed on 2023/10/17
Pros
It is amazing to be able to have batch records transitioned from paper to electronic.The error rate has declined significantly so the time it takes from production to release of the product has increased which is a plus for the business!
Cons
The learning curve for myself was a bit longer than I expected but once I figured out what I was doing it is fantastic.
- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great solution for our MFG digitalization
Reviewed on 2023/05/11
Great tool, nice project and big business success
Great tool, nice project and big business success
Pros
Helped us reducing human error, saving time in our QC review and delete duplicate data entry
Cons
Can’t do real Time interfacing with ERP on complex scénario
- Industry: Biotechnology
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MasterControl Manufacturing Excellence EBR Builder
Reviewed on 2023/09/19
Reducing of human errors for caluclations, missed steps and legibility.
Reducing of human errors for caluclations, missed steps and legibility.
Pros
Features like calucalation of time, weights, enforcing numeric digits, warning when out of specification.
Cons
Not allow pictures s and being able to do basic text formatting at phse steps.
- Industry: Medical Devices
- Company size: 5,001–10,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
MasterControl user review
Reviewed on 2023/10/17
Overall good once you get trained
Overall good once you get trained
Pros
Workflows are easily revised and created
Cons
Too many routes and ir optional features for a single process.
- Industry: Research
- Company size: 51–200 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
MasterControl User Feedback
Reviewed on 2023/09/23
Pros
Robustness. The robustness and complexity help the manufacturing process run smoother.
Cons
Not intuitive and user-friendly. The system is complex and require substantial training in order to be able to use it effectively and efficiently.
- Industry: Medical Devices
- Company size: 501–1,000 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent system
Reviewed on 2023/10/18
Overall the experience is good.
Overall the experience is good.
Pros
Master Control is a very organized, intuitive, robust, and user friendly system
Cons
Master Control can have problems connecting to other systems such as MES.
- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mx and eqms
Reviewed on 2023/05/11
Pros
Easy implementationEasy useEasy Administration
Cons
Everything 🥳 the hackerton, but the Session almost.
- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Review
Reviewed on 2023/10/17
Pros
Offers a lot of different features and solutions
Cons
Took awhile to set up and need a team to implement