Difficult transition from MTBC-WebEHR
We were pretty happy with the prior MTBC product, had to switch to Talk EHR. Really a disaster. Extraordinarily slow; we upgraded all of our computer, etc., with only minor improvement. Spend more time watching the wheel spin than we do seeing patients. We do many of our visits on paper and scan them in. Tech support is completely worthless. I don't even talk to them anymore after spending far to much time arguing with complete idiots who insist a problem is fixed, while being unwillingly to look at the evidence that shows it is not. Escalating the issues didn't help at all. Will be switching to some alternative once I've vetted some products. Really disappointing, we'd been with MTBC for 13 years, will never use them again.
Built-in voice dictation. Would like it better if it actually worked.
I really don't like ANYTHING about TalkEHR.
Way too slow. So slow it is unusable much of the time. Far too many mouse clicks. Many modules completely nonfunctional--templates don't work, etc. Multiple glitches in almost every component of the EHR, and they never get fixed. Technical support is worse than completely useless.
eRx is so excruciatingly slow it's painful. Takes most of a 20 minute visit just sending a handful of Rx, so the documentation is often put in hours later. Templates don't work, dictation is variable in its usefulness.
No health maintenance module.
EVERYTHING with this stupid system requires a workaround.
Telemed system doesn't work at all. We use Viber as a bolt-on instead.
Billing support has deteriorated significantly over the past couple of years as well.
Company higher-ups make lots of promises but don't fix anything.
Awful experience with their billing service.
Hired them to do our PT billing. It was nothing short of a disaster, felt like a beta-tester or guinea pig the entire time. Had to walk them, the billing company, through how to properly bill worker's compensation. Had literally 32 medicare bills denied on the grounds that the claims were improperly filed whether it be because they didn't scrub for g-codes or applied the wrong modifiers or used the wrong form. They mean well and are nice people but the experience and communication is just not there.
They were receptive to feedback, but read below to find out why.
They literally did not know how to do the one thing we hired them -- medical billing. Automation was always full of errors and bugs, with their rule based system always scrubbing bills the wrong way. Tech support was not in the US, took sometimes weeks to respond, and often had zero solutions other than for us to keep waiting.
Ease of use
Everything on the same page
Access to patient data via multiple ways (DOB, last name, first name)
Access to claims
Secure way to communicate with patients
Communicate with other doctors
Easy Pharmacy access
Nothing seemed to be a problem at this point
Easy to use
Help via telephone and the messages system are both very easy to access, always friendly, professional, and very helpful.
Very easy to use & flows well. Items are arranged via common sense. Love the efax feature.
While in the learning stage, if one accidentally signs an encounter, one cannot delete it.
TalkEHR is cutting edge EMR
My overall experience is very positive and I would recommend it to any physician or medical clinic.
The features I like the most are the ePrescribe, including control substances, and telemedicine component.
We initially had problems with the ePrescribe, but tech support was on it and stayed with it until it was resolved.