CareStack

4,6 (36)
A complete cloud-based dental practice management software.

Overall rating

4,6 /5
(36)
Value for Money
4,3/5
Features
4,4/5
Ease of Use
4,4/5
Customer Support
4,5/5

94%
recommended this app
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36 Reviews

Rasheeda
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Carestack has been a game changer for my dental office.

Reviewed on 2023/02/04

A great experience with amazing support. When we started we had a team to help us with questions on how to properly use the software and set it up. Even after training we could ask questions any time. Following the set up and training period we had coaching session. These sessions helped us learn how to use the software and reports to do better business. Since those sessions have ended, we have never had an issue getting support when there is an issue or concern with the software.

Pros

The system is user friendly and does not take hours of training. Patient enjoy the patient portal and the kiosk check in option. Carestack allows us to have online booking options, digital forms and streamlines the entire process within the office. Billing is easier and collecting payments from patient with the text to pay option has been a game changer. Our phone system is connected to Carestack and when patients call or text we easily can pull up there chart to properly assist them. I am able to log in on my phone, tablet and computer anywhere and at any time. My favorite feature is absolutely the teledentistry options in the system. You can schedule the patient directly on the appointment book and do the appointment in the software. This allows ease to access patient records and take notes during the appointment. There are no extra clicks or extra windows.

Cons

Would like the option to send secure messages through system

Alternatives Considered

Open Dental, Denticon and Dentrix Ascend
Haranchal
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Complete Software Platform

Reviewed on 2020/09/24

CareStack is a big powerful tool. I am a single unit operator, but there is a lot of capability and options for multiple practice management as well. My team and I are very happy with the software because of its capabilities and the support team at CareStack which helps us become more efficient every day. I haven't had to increase the number of team members while I have been able to increase collections.

Pros

I am a big fan of this software. I evaluated a few options and chose CareStack because I could access the software on any computer through a browser and the cost of support was included in the monthly price. I felt that the training material was polished and professional which makes learning and teaching CareStack easy. There are so many features that I cannot do it justice in this post. I highly recommend that you go talk to them and setup a demo. My favorite feature is that CareStack provides unlimited support using their chat which is hosted in the USA by people who are already familiar with dentistry like assistants and office managers. Sometimes, the support team can provide the answer before we are able to ask the questions. The support is also available during weekends! A few other notes, scheduling is intuitive, plenty of built-in tools like automated call/text/email reminders, imaging bridges, payment processing, and the list goes on. CareStack is very stable, the new updates seem to be thoroughly tested and new features are added regularly. With the pandemic, the staff spends less time in the office by doing remote work (scheduling/insurance/payments) and for patients CareStack provided a “Text to Pay” feature for contactless payments. Patients are also able to schedule themselves along with see their information in a Patient Portal. This software has reduced the amount of time we spend "stuck" and allow us to fly. Did I mention, that this software is FAST!

Cons

Learning curve can feel like a constant Fire Hose. Lots of features and knobs and new processes that had to be designed to work with modern software. The team is learning new things every day and finding ways to use the software more efficiently. We are still finding ways to extract more value out of this software.

Patient Portal and Administration needs more refinement. Fortunately, patients don't really use this feature right now, but I would expect CareStack to have significant improvements in the next year or so to lead the industry in Customer Experience. I think future customers will expect to see their records and their patient notes, history, and essentially be able to communicate with the Dental team through the portal.

Alternatives Considered

Open Dental, Dentrix Ascend and Eaglesoft

Reasons for Switching to CareStack

We chose CareStack over the other products because they didn't offer the number of features and capabilities in an all-inclusive price. CareStack offered a stable, predictable price considering the number of features that are needed for a new dental practice was a great value. The hard part is getting off the ground and setting up the team to work with the tool but that only took a couple of weeks.
David
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Bookkeeper's nightmare

Reviewed on 2022/02/16

I am struggling to provide the same service to my employer as I was before onboarding CareStack.

CareStack costs about three times as much as our previous service, but it has about a third of the reporting capabilities. My primary task with the software is to track income based on multiple providers at multiple practice locations, and it takes about an extra 10-15 hours per week to manually extrapolate the data which had been accessible at the click of a button with previous softwares. Based on the way the reports are designed, I don't believe the engineers even know the difference between production and collection, as those terms pertain to a medical/dental practice.

I've had a support ticket in for seven months, and whenever I check in to see if there's any progress (about once a month), I'm told to be patient, and then asked what the problem was again. You know that feeling you get when someone’s six-year-old answers the phone and says they’ll remember your message?

Pros

The layout is intuitive. It's easy to learn and understand how things are supposed to work. Multiple locations are able to share data seamlessly.

Cons

Collections reporting is severely insufficient. Customer support seems to exist only to deflect and forget.

lacee
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Softdent to Carestack- WE NEVER LOOKED BACK

Reviewed on 2020/09/23

My overall experience has been great! I have to give so much credit to [SENSITIVE CONTENT HIDDEN]. SHE NEEDS TO BE GIVEN A HIGHER POSITION and a bonus for that matter. She was the most kind, helpful, positive representative that I HAVE EVER EVER MET. She not only helped with anything she could and if she couldn't she had someone else from other software company that we were changing from and installing X-rays systems she went ABOVE AND BEYOND for us and STILL DOES. I can ask her something at any time and she will always get back to me and my team. NO ONE HAS HELPED AS MUCH AS HER.. she should be the trainer for all new account managers. She has made the carestack experience for sure so easy and was always very calming when dealing with me I can be a bit of a much.

Pros

Carestack is very FAST! I start with that because for years I stared at a spinning wheel everytime I needed to open a new section in softdent.

We like carestack because its cloudbase and we can connect from anywhere even during a power outage from our phones. ( yes, this already happened)

THE CLAIM Section is the best I feel so ontop of claims and the information you get when its rejected and or denied and or missing information.

The applications are very helpful and user friendly. We have been in love with our curb side check- in which has been an amazing new feature with all the pandemic happening right now.

The reports are easy to read and make it super easy to get information very fast and efficient.

Cons

If I am being honest I TRULY wish it was easier to change procedure codes once they have been completed and entered by clinical staff and then that evening or next day after they check the Daily Journal for the day and notice something is incorrect. If I wanted to change a provider if its incorrect or take a price out if the doctor changes it last min and he doesnt want a charge. Its not very user friendly and it still makes my head hurt when I have to change something.

Alternatives Considered

Dentrix Ascend

Reasons for Choosing CareStack

We wanted to go to cloud base and get rid of our server. Softdent was not up to snuff and needs to get with the new programs.

Reasons for Switching to CareStack

The images being able to transfer with the software. Dentrix didn't offer this service.
Tyler
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Big fan!

Reviewed on 2020/09/23

We LOVE it and have referred several doctors so far.

Pros

I love how efficient this software makes our office run. They are always moving with the times and making sure we have what we need!

Cons

There’s seriously not anything that I don’t like!

Alternatives Considered

Dentrix Ascend, Curve Dental and Eaglesoft

Reasons for Choosing CareStack

Because Dentrix nickeled and dimed us for everything and the interface never changed.

Switched From

Dentrix

Reasons for Switching to CareStack

Carestack did everything we needed it too and they really have great customer service
Sasha
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CareStack PMS

Reviewed on 2020/09/25

Amazing

Pros

Having the ability to have all of the different modules necessary in one cloud based platform is great.

The best part of CareStack is the support team behind it. They are ALWAYS there for our support needs. Kudos to the whole team.

Very, VERY grateful we had CareStack through the Covid-19 pandemic as it allowed my back office to work remotely.

Patients LOVE the Curbside check-in, as do we

Cons

Nothing to complain about. The software team is GREAT for support

Alternatives Considered

Denticon

Reasons for Choosing CareStack

Dentrix enterprise did not fit our needs and cost

Switched From

Dentrix Enterprise
Nan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use and great support

Reviewed on 2020/09/24

I'm very happy with the product.
The sales, transition/roll out and support team members have been great.

Pros

Cloud based practice management software. Very easy to pick up. Integrates well with cloud based x ray storage software, electronic prescriptions and billing.

Cons

As far as I am aware, there's no easy way to view or print a long case note in one screen grab.

Alternatives Considered

Open Dental, Dentrix, Dentrix Ascend and Eaglesoft

Reasons for Switching to CareStack

The sale person was just so genuine that I figured I'll give the demo a shot. The cost turned out to be too high initially, but then later on their policy changed and there was a much acceptable cost for a small start up office. I was literally two weeks away from pulling the trigger on Open Dental; I was just waiting for the computers to come in. I even watch the their tutorials on you-tube. It was good timing for me and I'm very happy with my experience so far.
Cindy
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Carestack is easy to use and the Customer service is Top Notch!

Reviewed on 2020/09/29

Having one database to access the information for all our locations.

Pros

The customer support is top notch, you can call, email, submit a ticket or use the built in chat if you need assistance. If there is a feature that is currently not available you can submit an enhancement request plus a few of our request have already been implemented as a new feature.

Cons

A little more flexibility to create all of our reports without having to ask for a custom report.

Yoshita
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CareStack - All In One

Reviewed on 2020/10/08

Excellent care.

Pros

The program is all-inclusive and integrated for all features needed for a busy dental practice.

Cons

Portal needs some work but they are working on it!

Alternatives Considered

Open Dental

Reasons for Switching to CareStack

All in one features
Heather
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Love this software

Reviewed on 2023/02/14

Pros

During the integration the CareStack team was always helpful and really listened to our needs as a practice.

Cons

The amount of characters per text message could be greater, and sending/receiving photos would be very helpful to the practice!

Maki
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Pros and cons of Carestack

Reviewed on 2020/09/23

Overall, I think customer service is great. That is why I kept Carestack. If your representatives are not friendly and helpful, I would've changed softwares. I really think the problem with MiCamp is a BIG headache. And I am disappointed that Carestack is not following up with that.

Pros

Able to send insurance electronically. Able to send text message and emails to patients for recalls, appointment reminders, campaigns, etc. Customer service is good--keep it up! Most of the employees are knowledgable and friendly. I've had a few who didn't know they were doing and was kept on hold very long. So I would recommend to have your newer customer service rep be a little more knowledgable before putting them in charge of customer service.

Cons

Currently, I don't like and very unhappy with how MiCamp works. They are very slow, shady, and unprofessional. They have charged me $499/year--I don't think any merchant services company I've worked in the past (e.g. Elavon) has charge me an annual fee (and I was told about the annual fee AFTER I signed up with Carestack). Carestack keeps on saying, "You have to deal with MiCamp because they have their own rules"--but Carestack is that one that recommended MiCamp. When I was deciding if I should sign up with CareStack or Easy Dental or other software companies, Carestack made it sound like MiCamp will work with the patient portal without any problem--which is one of the main reason why I chose Carestack. I've had Carestack for over a year now, and MiCamp and Carestack are still saying, "we are working on the patient portal"--but I really don't know when or if it's going to work...

Jayma
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Understand the Patient ledger/ Insurance claims before purchasing.

Reviewed on 2022/06/09

They have not taken the best of "Legacy software" and improved upon it. They have some incomprehensible accounting system to charge and apply payments so you cant tell what you have produced or collected. The training team doesn't know who to deal and come up with complicated "work arounds". They do not offer a "end of day" report and the hours you have to spend to figure out and read the reports is costly, where other "Legacy software" have those reports which are standard metrics that all practice management consults request.

Pros

It is fast, and easy to navigate patient chart

Cons

The patient Ledger. The insurance billing primary and secondary. The reports.

Heather
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome Patient Management Software

Reviewed on 2020/09/23

The ability to run custom reports to help us manage our patient care and schedules is first rate. I have used most all dental softwares available and Carestack is the best by far!

Pros

The ease of use coupled with the ability to personalize the interface makes it the easiest software I have used as a clinician. Being cloud based is also definitely a bonus!

Cons

Sometimes we have issues after updates or when the internet is disrupted but those are minor and rare occurrences.

Kennedy
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Room For Improvement

Reviewed on 2020/09/24

Pros

I just recently started working in the dental field having no background knowledge whatsoever. Carestack was super easy to learn and use, no tricks or special dental terminology needed to understand how it works. They also update regularly to make the program even smoother to run.

Cons

Since it is a newer software there is fine tuning that needs to be done. Support could be quicker and more easily accessible.

REMAL
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good Cloud Software with tons of features but takes some time to set up

Reviewed on 2020/09/24

Pros

The amount of features. Simple logical design

Cons

Sometimes certain workflow processes that are meant to help actually impede workflow

Amanda
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Carestacks

Reviewed on 2020/09/29

It does what it needs to do- would be nice if there was maybe more clinical staff input when developing

Pros

How it is constantly is trying to upgrade & prefect system

Cons

how many steps (clicks) it takes to get to certain features such as radiographs & that it is delayed often when typing notes

Jacqueline
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great

Reviewed on 2021/02/05

Pros

Integration was easy, and service has been quick and efficient.

Cons

I want to be able to customize the chart view, so that I can maximize the importance information.

Shannon
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Carestack

Reviewed on 2020/09/24

Pros

I really like the user friendliness about it! It’s nice to be able to go home and do notes, look at the schedule, or make any changes on the schedule in the comfort of your home. Also, the program is easy to learn and adapt to.
I LOVE that patients get text messages about their appts and how we can communicate with them through the software!

Cons

I don’t like there are so many clicks that you have to do on the software.

Abrahim
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

First 6 months

Reviewed on 2020/09/24

Good support and staff looking forward to help

Pros

Patient communication, billing and insurance verification

Cons

Separated radiograph software, poor quality of images compared (to dentrix ascend). Need o constant refreshing of the software to obtain images. Ideally we could be able to see the images for a particular tooth when that tooth is selected. More clear analytical tools. I still don't know if the numbers I see are accurate.

Sheila
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Software

Reviewed on 2020/09/24

Carestack is a great dental software

Pros

There are many options within Carestack that are much more efficient with Insurance, treatment planning, and scheduling, these options are not available with Dentrix.

Cons

I am finding that the software is very user friendly but there is always a learning curve when you switch. Carestack looks a lot different than Dentrix but as we use the system it is actually easier to manuever.

Krisha
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly

Reviewed on 2021/02/03

Easy to use from day one

Pros

Ease of use, carestack university training videos, custamizable.

Cons

Flags on appts need an update...like insurance....and appt status.

Tim
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Carestack

Reviewed on 2020/09/24

Excellent choice of software for our dental practices. I would highly recommend this as the premier cloud based platform for single or multi location practices.

Pros

Phenomenal customization capability, robust reporting, and intuitive integrated workflows. Rapid development and implementation of new features keeps Carestack ahead of the competition.

Cons

dated interface appearance, but that does not affect the functionality at all.

Jeramiah
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Carestack for a start up

Reviewed on 2021/02/17

I am solving the ability to contact and schedule patients all in one tool.

Pros

I love that I am able to have a very robust patient management software. There are also great tools that allow me to contact and communicate with patients without needing tons of new add ons.

Cons

Imaging integration is lacking for me. I wish I could take x rays in the system.

Alternatives Considered

Dentrix, Dentrix Ascend, Curve Dental and Eaglesoft
Tracy
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to learn and use

Reviewed on 2020/09/24

A team approach with easy access for all questions you may have.

Pros

I love how easy to learn and maneuver it is. If you are familiar with any computer you can do this!

Cons

The learning curve in working with the ledger was a little steeper than the rest of the software.

John
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review

Reviewed on 2020/09/29

Overall have had an excellent experience with the CareStack team. They have been incredibly helpful in explaining the product over several conversations. Very flexible with making sure the system fit the needs of my office.

Pros

- Comprehensive solution to all scheduling/charting needs
- Integrated Radiographs
- Cloud-based, easily accessible
- Good customer support, willing to make changes to software
- Integration with other systems such as Jive/Ring Central

Cons

- Addition of x-rays is an expensive option
-