Atom

4.5 (17)
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Artificial Intelligence (AI)-based conversational platform

Overall rating

4.5 /5
(17)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.7/5
Customer Support
4.6/5

100%
recommended this app
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17 Reviews

Sean
Sean
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Huge asset for me for clean and comprehensive code

Reviewed on 2021/05/27

I was shown Atom by a colleague in college when we were both learning how to code. It was an...

I was shown Atom by a colleague in college when we were both learning how to code. It was an incredible asset for us as new software devs because it really can assist newer devs in learning languages with its auto-fill functionality. I would wholly recommend this to new developers.

With that being said Atom offers all the functionality that Senior Developers are looking for wrapped in a nice clean UI that feels less cluttered than some of the competitors on the market. I think that Atom would work just as well in any organization that is using a competing code editor as their standard as it provides the same level of depth while providing it in a more modern package overall.

Pros

Cross-platform functionality
Incredibly user-friendly UI
Auto-fill for code makes writing code a lot more fluid and quick
The ability to use plugins with Atom is really cool and very useful (I personally love Atom Beautify)

Cons

The only gripe I have is that my team uses another code editor within my organization as Atom is not the industry standard. With that being said, I think Atom would function just as well, if not better, for our companies purposes.

Chris
Chris
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

A good chat platform for a website

Reviewed on 2022/07/25

Atom is OK, but it is a crowed market and there are many others to pick from.

Atom is OK, but it is a crowed market and there are many others to pick from.

Pros

We tried Atom for a few customers and were impressed with it's features and performance. Good integration with Wordpress

Cons

Department drop down is very small. Switching between web pages doesn't keep the chat window open.

Laura
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Intuitive function!

Reviewed on 2024/12/22

Pros

Atom is a good product, it is intuitive and feels very productive. The way that it works is the bots give side strategic suggestions and during the lifecycles of product implementation or Sales.

Cons

As someone that is Neurodivergent, at times I would prefer for the wording the bot creates to be a bit more direct.

Nteziyaremye
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Things You Must Know About ATOM LIVE CHAT BOT

Reviewed on 2023/02/20

Pros

Atom chat bot is our daily necessary companion when it comes to technology world. F or the first time I thought that i won't be able to use it because of the first time with chat bots, but as started to get familiar with it, i got carried away with how smooth it i to use with a user-friendly interface and also how good it is when it comes to it's speech recognition system.

Cons

Most of the times we believe in technological softwares because they are able to perform what we're not capable of doing but atom has also some downs like how it can be accessed on web only, not on android or iPhone's store. The other issue is about how it is difficult for users for their first time to work with it.

Anil
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Content Management with Atom

Reviewed on 2022/06/23

I used Atom over 6 months to use content management feature to collaberate my customers contents.

I used Atom over 6 months to use content management feature to collaberate my customers contents.

Pros

Atom is handy tool for many features, you can work with it to use content management.

Cons

Atom should serve more feature to use marketing and content optimization.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy and efficient tool

Reviewed on 2021/05/01

Overall I’ve had great success with this tool. My team finds the tool easy to use.

Overall I’ve had great success with this tool. My team finds the tool easy to use.

Pros

Setup was easy, intellisense very helpful.

Cons

Updates are not as frequent as other tools

Alternatives Considered

Elipse Software

Reasons for Switching to Atom

Better functionality
Martin
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Connect chat services into simple uniq solution

Reviewed on 2023/02/26

Nice. Modern. Easy to use social chat services integration application with extended function like...

Nice. Modern. Easy to use social chat services integration application with extended function like custom Chatbot and chat history.

Pros

Atom connects all of your company social chats services into one service with enhanced features. For example I like the function where you can set up a chatbot. Another useful feature is chat history. It is perfect when you need to review your past actions with some customer. Application usage is smooth and provides modern fast learning experience.

Cons

The application is a bit new and have some small bugs but the overall experience is perfect.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Atom Trial Experience

Reviewed on 2022/05/18

Pros

1. It centralize social media conversation with chatbots.
2. It includes CRM's functions to optimize and provide a better solution for buisness like sells , support and customer service.

Cons

1. the trial is available in very limited location
2. Not much tutorial available need to learn it

Benjamin
Benjamin
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Communication tools

Reviewed on 2023/01/25

Pros

The ability to chat and share content and offer support instantaneously with ease is a plus

Cons

It can be difficult to use at first especially with some of the more advanced features that some may not be familiar with

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

La mia esperienza con Atom

Reviewed on 2024/03/27

Pros

Atom è un software veramente utile nel mio campo per avere un rapporto diretto con i clienti. Molto utili le notifiche precise e puntuali, e la personalizzazione

Cons

Per adesso non ho trovato inconvenienti nell'utilizzo di atom

Francislyne
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Atom un chat AI

Reviewed on 2023/12/08

Ce que j'apprécie c'est le faite de pouvoir personnaliser mon thème

Ce que j'apprécie c'est le faite de pouvoir personnaliser mon thème

Pros

Atom est une messagerie Chat à base de l’intelligence artificielle

Cons

Atom dépend d'internet et comme la plupart des chat AI, il est limité

Farid Akim
Overall rating
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Exploration d'Atom : Une Plongée Dans l'Éditeur de Code Polyvalent

Reviewed on 2023/12/02

Pros

Atom m'offre une expérience hautement personnalisable. Des thèmes et des packages étendus permettent d'ajuster l'éditeur selon mes préférences. Aussi, La communauté Atom est dynamique, m'offrant un support actif et une variété de packages développés par des tiers, enrichissant ainsi l'écosystème.

Cons

Le démarrage initial d'Atom est lent comparé à certains éditeurs comme sublime text par exemple, bien que cela puisse être compensé par sa performance une fois lancé.

Reyna
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Si quieres resultados a corto plazo elige Atom

Reviewed on 2020/07/24

Nuestra experiencia ha sido excelente ya que hemos logrado Automatizar nuestro proceso de Ventas en...

Nuestra experiencia ha sido excelente ya que hemos logrado Automatizar nuestro proceso de Ventas en WhatsApp logrando incrementar substancialmente las Ventas. No hemos tenido que disenar o configurar nosotros el Chatbot; ellos con su experiencia ejecutaron esto rapidamente.

De igual manera el proceso de Onboarding y Capacitacion del personal nos ha ayudado a lograr los niveles de respuesta y seguimiento requeridos para lograr nuestros resultados. Altamente recomendados.

Pros

De los temas mas importantes para nosotros es que nos enfocamos en nuestro negocio y el equipo de Atom se enfoca en el diseno y entrenamiento del Chatbot garantizando interacciones fluidas y realmente conversacionales.

Esto nos han permitido ver resultados inmediatos.

Cons

Estamos esperando algunas funcionalidades que proximamente estaran liberando.

Alternatives Considered

Inbenta and Zendesk Suite

Reasons for Choosing Atom

Porque necesitabamos ayuda Automatizando el proceso de captura de clientes de una manera conversacional y eficiente.

Switched From

Freshchat

Reasons for Switching to Atom

Porque ninguna de las otras opciones ofrecia un proceso de Automatizacion fluida que se adaptara a las interacciones diarias de nuestros clientes. Teniamos que depender de un distribuidor que armaba el flujo y posterior nosotros tener que entrenar al chatbot. El equipo de Atom se encargo del diseno, entrenamiento y activamente proponer mejoras para asi reducir el tiempo de ROI.

Response from AtomChat

Thanks for the feedback!

Carlos
Overall rating
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Herramienta clave para el desarrollo de la gestión de clientes en el mundo digital.

Reviewed on 2020/07/28

Excelente, ATOM nos hace tener una ventaja competitiva muy fuerte y profesional en el mundo digital.

Excelente, ATOM nos hace tener una ventaja competitiva muy fuerte y profesional en el mundo digital.

Pros

Integración de las redes sociales en un mismo lugar, herramienta ágil y 100% amigable

Cons

La reporteria es limitada, su actualización podria ser mejor y lo más importante es darle al usuario la autoridad para extraer su base de datos sin depender de ayuda externa.

Hamit
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

La mejor solución para mensajería

Reviewed on 2021/05/06

Pros

La fácilidad de segmentar a los clientes según la razón por la cual nos están contactado.

Cons

Por el momento no hemos encontrado algo que no nos parezca, por lo contrario siempre hay alguna función que nos parece bastante útil.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Ottimo per chat e content management

Reviewed on 2023/01/26

Pros

customer support perfetto e utilissima l'integrazione con Wordpress

Cons

non ha molte feature rispetto ai concorrenti e gli aggiornamenti non sono frequenti.

Karim
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excelente producto

Reviewed on 2020/08/23

Muy buena

Muy buena

Pros

Su facil manejo y Su simplificacion de uso

Cons

Algunas funciones normales de Whatsapp que no se pueden ver en Atom