ABELDent Reviews
Overall rating
Filter by
Company size
Time used
109 Reviews
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Software and Support!
Reviewed on 2021/02/08
Overall, our experience has been phenomenal. Our instructor Marica contributed to a pleasant and...
Overall, our experience has been phenomenal. Our instructor Marica contributed to a pleasant and smooth transition into this new system and we could not have felt more comfortable and supported by her helpful and pleasant personality. We are appreciative of her support and look forward to using all the tips she shared with us.
Pros
What I love about this software the most is how intuitive it is. Many routine procedures can be done with ease and with very minimal training.
This software also has a function for just about anything, so it can be customized to fit every dental office's needs no matter the size or specialty.
The best part has to be the support, the staff at Abeldent are always ready and willing to help in a timely manner and are very knowledgeable and kind.
Cons
At this time we are still in the implementation stage of this software at our practice, which tends to be the toughest, but so far we have had only positive experiences.
Response from ABELDent
Thank you for your in-depth review of our software! We are pleased to hear that ABELDent's ease of use helps you and your team efficiently complete routine procedures. Marica is a phenomenal team member here at ABELDent, and we are glad to hear that she has helped your office transition to our new software.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Assistance with Charting
Reviewed on 2024/01/17
Pros
Marica is always wonderful to talk to and leads us through our problems at a pace I can follow easily and answers all questions expertly/makes it all very uncomplicated! :)
Cons
At this time, no suggestions but maybe in the future.
Response from ABELDent
Thank you for reviewing our all in one practice management system on Capterra! We appreciate you sharing your experience with our training team, and specifically your experience with Marica! We look forward to continuing to work with you to help you get the most out of your dental software. Thank you again for taking the time to review ABELDent on Capterra!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Simple...lots of room for improvement
Reviewed on 2022/02/12
Excellent training and customer service from [SENSITIVE CONTENT]. She is patient, efficient, and a...
Excellent training and customer service from [SENSITIVE CONTENT]. She is patient, efficient, and a good communicator
Pros
Generally straight forward, user friendly
Cons
Lack of clinical conditions for charting
Response from ABELDent
We thank you for reviewing our software. We want to ensure you are fully aware of ABELDent's capabilities, and we want to encourage your practice to use all of ABELDent's functionalities. We want to ensure you know about the detailed options ABELDent provides for clinical charting. Please reach out to your trainer or our support for details if your team needs help optimizing our clinical charting features.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Abel review
Reviewed on 2023/11/14
Overall is good. Our trainer is fantastic with keeping us informed
Overall is good. Our trainer is fantastic with keeping us informed
Pros
User friendly and easy to find things when there are new staff
Cons
Glitches In the financial screens when payments wont go where u tell them to
Response from ABELDent
Thank you for taking the time to review ABELDent, our all in one dental software solution on Capterra! We appreciate your honest feedback on your experience with our practice management software. We encourage you to update your ABELDent software regularly to minimize bugs and keep your software running as smoothly as possible. If you are experiencing glitches, please do not hesitate to reach out to our support team! We are happy to help you get the most out of your ABELDent software. We are available 24/7/365 whenever you may need us. Thank you again for your review!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ABELDent experience from recent conversion
Reviewed on 2024/01/16
Pros
I like working with Kimberley, our trainer, she is very knowledgeable. She helps me overcome my challenges associated with changing software since I had been using a different program for 22 years. This has been a huge change for me and I have learned alot and know that ABELDent will support my future learning.
Cons
Some of our converted insurance plans did not have all of the information we wanted initially, although this was resolved.
Response from ABELDent
Thank for reviewing ABELDent, our all in one practice management software! We appreciate your feedback on your experience with Kimberley from our training team. We also want to thank you for your patience throughout the conversion. We appreciate your commitment to switching to a new software after 22 years! We look forward to continuing to help you whenever you need us.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Working with Marica
Reviewed on 2024/01/18
Pros
Marica is the most helpful, friendly trainer I have ever worked with. She is kind and explains everything so well. I would recommend her to anyone in the dental field
Cons
At this time, we have no suggestions. Maybe in the future
Response from ABELDent
Thanks for reviewing ABELDent dental software! We appreciate your glowing review of our practice management solution. Additionally, thank you for sharing your excellent experience with Marica from our training team. If you ever need additional support during typical off-hours, our support team is available 24/7 year-round. Thanks again for taking the time to review ABELDent, and we look forward to continuing to work with you!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Granby River Dental
Reviewed on 2024/01/19
Pros
I like that Abel Dent is very easy to learn and user friendly.
Cons
I least like that Abel Dent is slow and will shut down and "abort" at times.
Response from ABELDent
Thank you for reviewing ABELDent dental software! We appreciate your feedback on your experience with our all in one dental software solution. We are glad to hear your experience with finding ABELDent easy to learn and user-friendly. If you ever have any issues with our software, we invite you to contact our support team – we are available 24/7 year-round to help you get the most out of your ABELDent software. Thanks again for taking the time to review our all in one dental software!
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use Practice Scheduler
Reviewed on 2023/07/27
Overall Abeldent is an easy to use and maintain part of our daily procedures here at the clinic. We...
Overall Abeldent is an easy to use and maintain part of our daily procedures here at the clinic. We have gone fully chartless thanks to the features with Abel.
Pros
The features on the administrative side of Abel are easy to use and navigate. The charting and records maintenance is easy, user friendly and the best Ive seen!
Cons
The portal has a long way to go still! The inability to navigate certain functions is frustrating especially after coming from a 3rd party communication that had the functions available.
Alternatives Considered
DentrixReasons for Switching to ABELDent
ease of useResponse from ABELDent
Thank you for taking the time to review ABELDent dental software! We appreciate your open and honest feedback on our practice management software. We are happy to hear about your experience with our user-friendly charting and record maintenance systems. We also appreciate your feedback on our ABELDent portal. ABELDent Patient Communication System (PCS), our newer communication platform, is available with ABELDent Cloud and ABELDent Local+. We are happy to help you transition to our newer patient communication system at your convenience.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review of Abeldent
Reviewed on 2023/08/05
Overall Abeldent is user friendly, it's only shortcoming is the billing process.
Overall Abeldent is user friendly, it's only shortcoming is the billing process.
Pros
Easy to book patients, Easy to adjust the schedule settings as needed.
Cons
The billing needs a lot of work. Any adjustments that need to be made to the billing (examples: have to go back to the day you entered payment, delete the payment then change name of provider and then re apply the payment again. Anything that needs adjusting regarding to billing always need to be done after changing the date.)
Reasons for Choosing ABELDent
To have a software that works better.Reasons for Switching to ABELDent
Quicker responseResponse from ABELDent
Thank you for reviewing ABELDent dental software. We appreciate your honest feedback on our practice management software, particularly your thoughts on our software's billing functionalities. While our billing system prioritizes practice security, we recognize the features put into place may not be for everyone. We invite you to reach out to our team so we can better understand your feedback, and see if we can provide any improved workflows for your practice. Please feel free to call our team or email us; we would be happy to see how we can improve your billing experience. Thank you again for your detailed review of ABELDent dental software!
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CUSTOMER SUPPORT
Reviewed on 2023/12/14
Pros
CALLED CUSTOMER SUPPORT REGARDING SCANNING DOCUMENTS INTO THE DOCS TAB. WAS ONLY ON HOLD FOR LESS THAN 1 MIN. SPOKE WITH [sensitive content hidden] AND HE WAS ABLE TO FIX MY ISSUE WITHIN 5 MINS.
Cons
USUALLY ON HOLD FOR SEVERAL MINS TO GET THROUGH TO CUSTOMER SUPPORT BUT NOT THIS TIME
Response from ABELDent
Thank you for taking the time to review our all in one dental software solution on Capterra! We are happy to hear about your excellent experience with Ali from our dental support team. We appreciate your regular patience when getting through to our team. We are available 24/7/365 for whenever you may need our support. Thank you again for the review, and we look forward to continuing to provide you with prompt support when needed!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Customer Service
Reviewed on 2023/04/25
Pros
My review is not realistic to the product but to service that has been provided by [sensitive content hidden]. I have been working with an outdated version at one location and now that I need to learn the CS, she made it very clear. She was about to guide me through the ways they are similar and show me features that will change my dad to day use of this software. She also was very kind along the way.
Cons
There are so many different ways to complete a task that can seem overwhelming BUT because there is options it makes itself very versatile to every user. I also wish I could’ve had more free time to train with [sensitive content hidden]. OR have a L&L with her in office for my team.
Response from ABELDent
Thank you for reviewing ABELDent dental software. Our dental support team is available around the clock to make your experience with ABELDent as smooth as possible. We are happy our team members helped make the transition to your updated version of ABELDent easy. If you ever need further support or have any questions, we invite you to contact us – our dental support team is available 24/7.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Service
Reviewed on 2023/12/07
Overall I got a lot accomplished and minimum time. I like how they called me the next day to go...
Overall I got a lot accomplished and minimum time. I like how they called me the next day to go through the procedures needed.
Pros
Very accomodating and easy to follow directions
Cons
Had to book for inquiries to be explained first person didn't have much feedback
Response from ABELDent
Thank you for reviewing ABELDent, our all in one dental software solution! We are happy to hear about your office’s increased efficiency. We are also delighted to hear about your experience with our team! Our team is available 24/7/ year-round for any inquiries you may have. Thank you again for taking the time to leave us a review!
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of Use
Reviewed on 2023/04/13
Pros
We use Abel on a day to day bases, we like the ease of use and the access to support when questions are needed.
Cons
We wish treatment manager was alittle more user friendly and you could access all options via that page
Response from ABELDent
Thanks for taking the time to review ABELDent dental software. We are happy to hear that our comprehensive practice management software is easy to use. We are also glad your team finds ABELDent's 24/7 support accessible when you have questions. Thank you for your honest feedback on ABELDent's treatment manager. We will keep your feedback in mind for future improvements to our dental software.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Office changeover
Reviewed on 2023/03/26
Pros
Easy to use and very comprehensive. Employees all like it.
Cons
Large database that cannot cannot clean up older providers easily.
Response from ABELDent
Thank you for reviewing our all in one dental software solution! We value your honest feedback on our practice management system. We are glad that your team likes using ABELDent for its ease of use and comprehensive capabilities. We invite you to reach out to our support team regarding cleaning up your database. We are happy to help you with any support you may need.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Software to Setup and Maintain
Reviewed on 2023/01/27
As an IT technician who has worked with ABELSoft for many years, I cannot recommend them enough. ...
As an IT technician who has worked with ABELSoft for many years, I cannot recommend them enough. Their software is easy to setup and maintain, making it easy to recommend to clients opening a new office or looking to switch. Keep up the good work!
Pros
Ease of SetupEasy Maintenance for ITIntuitive Interface
Cons
Can't really think of anything that I am unhappy with
Response from ABELDent
Thank you for reviewing ABELDent dental software! Our team appreciates your kind recommendation. We look forward to continuing to provide simple solutions for easy implementation and ongoing practice management use. Thank you for working alongside us!
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AbelDent Support is Excellent!
Reviewed on 2023/01/16
Pros
The program has easy access to video tutorials. If I have any further questions after watching videos, I am able to get the remote support needed. If I stump a representative on a question they connect with other colleagues to attain the correct information and have it relayed back to me.
Cons
I haven't found anything that I dislike about the program.
Response from ABELDent
Thank you for reviewing our all in one dental software solution! We appreciate your feedback on our support team and tutorial videos. We are consistently updating our video library to better assist you in navigating ABELDent. As you mentioned, our support team is available around the clock to provide you with direct help.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Dental software
Reviewed on 2021/11/01
Pros
Booking appointments and moving appts, ease of sending insurance claim forms via edi, easy to understand tabs to navigate through the software. The trainer Neetu is outstanding. She responds immediately to our needs. Very personable.
Cons
The financial tab…often need to contact Abeldent to adjust accounting (this comment is from another AR staff person). Wait time is 40 minutes on hold during the day. Eastern time hours in a pacific time zone can get complicated.
Response from ABELDent
Thanks for giving us detailed feedback on our software! We appreciate your in-depth review of our product. We are happy your office benefits from ABELDent's simple navigation and insurance claims setup. We are also glad to hear that Neetu has been providing outstanding support to you and your team! We apologize for the long wait-time you experienced, as we are always striving to reduce wait times. We want to continually ensure that providing timely support is at the top of our minds, and in the future, we are hopeful we can assist you much quicker.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
good system
Reviewed on 2022/12/13
Very good system.
Very good system.
Pros
Able to have all components of pt profile available on screen without closing/opening variety of windows
Cons
Sometimes errors are made and without rapid response from customer service, becomes frustratingEspecially when training new employees on the system
Response from ABELDent
Thank you for reviewing our all in one dental software! We appreciate your honest review of our practice management system. We are glad that you enjoy the single-screen approach we have in place to reduce the time needed to find patient information. We hope our incoming features continue to help make practice management easier for you.
Our support team is continually working to provide actionable help as quickly as possible for ABELDent users.
We recommend looking at our quick and easy training videos on MyABEL for new hires on our learning management system. Our catalog of learning videos is always being updated to help new hires transition to ABELDent smoothly.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing software
Reviewed on 2021/12/28
Pros
This product is user friendly , it is ideal to go for paper less . Software can store all relevant information of the patients. Easy to generate All kind of Reports, referrals to specialists , patients reminders, etc. The training given was amazing.Our trainer [SENSITIVE CONTENT] did a amazing job. She is very knowledgeable, encouraging and really helpful trainer. She is always there when ever we need support.
Cons
After sending the claims to insurance , sometimes the amount is sitting under the patient balance not under the insurance. Sometimes sitting wrong amount under insurance or patient balance. That make me to do one or few transactions before entering the payment. As I heard from Abel dent support,They are fixing that problem in the new version .
Response from ABELDent
Thank you for leaving such an in-depth review! We are so happy to hear that your office has benefited from our various paperless features. We hope to continue to provide your team with simplified workflows to make managing patient appointments, charting, and treatment planning even more effortlessly.
Feel free to reach out to us if your office needs any assistance with updating your program, or if you have any issues that we can continue to assist you with.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Simcoe dental clinic
Reviewed on 2022/03/23
today's experience was great
today's experience was great
Pros
it is what we know and use.
Cons
dated... we would like to move over to the new platform. The quote was excessive seeing that we have been using and paying for this product/service for 20 years.
Response from ABELDent
Thank you for reviewing our practice management software. We appreciate your team's long-time loyalty to ABELDent! We encourage your office to upgrade to one of our latest options, ABELDent LS+ (an in-house server in your office), or ABELDent CS (a cloud solution). Both options are the same modern version with new functionalities and an updated look-and-feel. We hope to show you the tremendous value of upgrading, and look forward to continuing to improve your ABELDent experience.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ABELDent Review
Reviewed on 2021/10/20
I have used many software programs and ABELDent is by far my preferred software. Customer service...
I have used many software programs and ABELDent is by far my preferred software. Customer service is excellent
Pros
The software is user friendly and always has training and support at our finger tips to answer any questions we have
Cons
There is nothing that i do not like about the software currently we are unable to use ABELDent at its full potential due to restrictions in our area for internet and i would like to be able to use the FULL ABELDent other than that no complaints.
Response from ABELDent
Thank you for leaving us such a great review! We are happy that you and your team have found reaching our training and support resources easy. We are also glad to hear that you find our software user-friendly! We appreciate your kind words, and hope to continue to provide you with all the help and resources your office needs.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AbelDent at Stonley Dental Studio
Reviewed on 2019/09/30
Patient data and reporting are completely paperless. Reports are very useful and can be run for...
Patient data and reporting are completely paperless. Reports are very useful and can be run for any and all time frames. The software is excellent for our purposes.
Pros
Software has been specifically designed for dental practices and the training and support has been excellent and very timely.
Cons
Occasionally issues have arisen after an update has been installed that have taken a while for the AbelDent to resolve. The issues never stopped our business from being able to operate. Once reported to AbelDent follow up was immediate and a resolution followed shortly thereafter.
Response from ABELDent
Dear Ken:
Thanks for taking the time to provide feedback on your experience using ABELDent. We are glad to see the software is meeting your needs and you have had positive experiences with our training and support teams. Our goal when providing updates is to improve existing features as well as provide new functionality but as you have pointed out, sometimes issues arrive glad we were able to resolve them to your satisfaction in a timely fashion.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Knowledgeable Sales and Support Staff
Reviewed on 2022/05/10
From dealing with the sales team, implementation team and support team it is always a smooth ride...
From dealing with the sales team, implementation team and support team it is always a smooth ride all the way to delivering the product to the client. Rarely any issues and if any it is taken care of quickly or escalated.
Pros
We have been implementing AbelDent for over 10 Years for our clients. The ease of administering and the knowledge of the support staff is by far the best experience when comparing other practice management software.
Cons
No cons to talk about really. They offer 24x7 support!
Response from ABELDent
Thank you for your glowing review! We are pleased that you have received all of the help you need in setting up ABELDent, and we are happy that you have found ABELDent to be the easiest practice management software to implement. We are looking forward to providing you and your clients with simplistic, all in one dental software for easy set-up and ongoing use.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Leslie Myers
Reviewed on 2022/03/21
Excellent
Excellent
Pros
That it is for the most part easy to use and to teach new staff
Cons
I wish the financial screen was more clear
Response from ABELDent
We want to thank you for taking the time to review ABELDent. We are happy to hear that your team enjoys how easy it is to learn and use our software. If you ever need support on optimizing your display for your financial area, please give us a call at 1-800-267-2235. We would be happy to assist you in making the best use of ABELDent in your practice!
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highland Dental
Reviewed on 2022/03/02
Pros
Easy to learn use.............................................................................................................................................
Cons
Reporting isn't intuitive - not many 'one touch' reports
Response from ABELDent
Thank you for your review of our software! We are happy to hear that you find our software easy to learn and easy to use for your office.
We are sorry to hear you do not find our reporting intuitive. We would like to help you use your ABELDent software to its full potential. Feel free to call us at 1-800-267-2235 any time so we can improve your reporting experience.