ScalePad Lifecycle Manager Reviews
ScalePad Lifecycle Manager
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10 Reviews
- Industry: Chemicals
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for asset management!
Reviewed on 2023/12/07
Pros
We are a medium-sized company with a small IT department and we love how easy and intuitive ScalePad is! It syncs with our PSA (ConnectWise Manage) and RMM (Atera) to provide a big-picture view of our assets, warranty coverage, lifecycle, etc.
Cons
I do not have any specific items that I dislike about ScalePad. It works well for what we need it for.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ScalePad Is a Reliable Warranty Management Tool
Reviewed on 2024/04/09
Pros
For proper warranty management, ScalePad is the most efficient solution.
ScalePad is friendly and easy to use.
Cons
I do not dislike anything about ScalePad.
ScalePad has been the best.
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bottom line: The Service Isn't There.
Reviewed on 2023/02/06
Unfortunately, once we started making warranty claims, our experience with ScalePad was poor. A...
Unfortunately, once we started making warranty claims, our experience with ScalePad was poor. A glossy website filled with useful data is of no use when you are unable to deliver a Next Business Day warranty claim in less than a week.
Pros
The web portal has a lot of useful data presented in a mostly organized manner. Reporting is above par.
Cons
The warranty service, the product ScalePad is built to sell and provide, is poor. Every Next Business Day warranty claim my company made required over a week to resolve. Although ScalePad repeatedly stated these incidents were isolated and unusual, for my business it was ScalePad's SOP.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
CSM for an MSP in RI
Reviewed on 2023/09/06
This is my favorite tool I use everyday. The hardware lifecycle report is something i do for each...
This is my favorite tool I use everyday. The hardware lifecycle report is something i do for each one of my clients multiple times a day, and not just the pretty document but also the spreadsheet so that I have a snap shot and clear view of all the warranties expired (in red) which is one thing i absolutely LOVE using.
Pros
My most favorite part of scalepad is the client's hardware lifecycle report. i use this every time i have any kind of meeting with a client.
Cons
the software section, but I do not have access to this section, and so it would be nice to see what this option would give us
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Scalepad Asset Management and More
Reviewed on 2024/01/29
Great communications and ease of use. Recycling option for assets is awsome.
Great communications and ease of use. Recycling option for assets is awsome.
Pros
We use the recycling option as well as use it to allow us to see when we need to quote new tech for management clients.
Cons
Still learning how to use it and its options so nothing at the moment
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Crazy simply and so useful
Reviewed on 2023/05/25
Fantastic product that I'm sure we'll continue to find more and more value in.
Fantastic product that I'm sure we'll continue to find more and more value in.
Pros
This was super easy to get setup and has been invaluable as both a management and sales tool for us.
Cons
While extensive, there are some limits on it's ability to find information automatically but it hits all the big stuff for us.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Used when it was Warrantymaster, it's come a long way since.
Reviewed on 2022/08/05
Very happy, other than price increase it just works exactly as it should do.
Very happy, other than price increase it just works exactly as it should do.
Pros
Warranty features are the sole feature we use and it's worth it. Very important to find out when assets were purchased and warranty runs out, also great to find age of machines & budgeting to replace them.
Cons
Price increase recently when originally used for warranty & age reporting, however managed to keep current pricing for a while.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Ease of use
Reviewed on 2022/12/18
Quick and easy to use
Quick and easy to use
Pros
Warranty and age of equipment including equipment specs
Cons
Reporting is very minimal, there is no customisable reporting
- Industry: Events Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ControlMap
Reviewed on 2020/07/08
The process for Microsoft DPR certification went smoothly and we turned from that project to...
The process for Microsoft DPR certification went smoothly and we turned from that project to obtaining SOC1/2 certification afterwards. Very positive engagement and good group to work with!
Pros
Under a tight timeline the ControlMap software allowed us to pivot quickly on any new or emerging issues that came along as we were headed toward Microsoft DPR certification. The process went smoothly and the [SENSITIVE CONTENT HIDDEN], was a pleasure to work with.
Cons
There were no issues when using the software that I would consider worth mentioning.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Has quickly become an indispensable tool!
Reviewed on 2020/05/21
We are managing our Information Security and Compliance programs in ControlMap. It has made the...
We are managing our Information Security and Compliance programs in ControlMap. It has made the daunting process so much easier. Now there is clear visibility among the owners what their responsibilities are, and with the tasks and calendar it has been easy for the team to stay on task.
Pros
The process of setting up the compliance program is a breeze. Appreciate all the research that has gone into pre-building the programs. I wish we had this tool a few years ago when we were just starting to launch our compliance programs. Would saved us countless hours. Feeling more confident heading into audits now.
Cons
Not much at the moment. We started with the early version of the software. It has matured very quickly.
