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1 review

Snaps

Conversational AI platform for eCommerce businesses

5 /5 (1 review) Write a Review!

Overall rating

5 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
1 review
Ramesh A.
Overall rating
  • Industry: Retail
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best mode for unifying all customer experiences for eCommerce brands.

Reviewed on 2020/10/14

At Lane Bryant, we were looking for an online solution to replicate our in-store experience when visitors landed on our website and social channels. Leveraging Snaps' Conversational Automation Platform, we launched an automated shopping assistant to help visitors with product selection, order updates, and FAQs on our website and Facebook Messenger. The results have been great; we drive three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.

Pros

With Snaps' powered AI shopping assistant, we are driving three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us. Snaps helps us enable a consistent customer journey across conversational touchpoints with a deep level of personalization. Their ability to build an impactful partnership between AI and human agents. A dedicated team of enterprise experts (Conversational Design, Solutions Engineering, and Customer Success) who worked very closely with us to drive success.

Cons

There are not really any cons (major) to call out. The team at Snaps have been invested in improving the platform and adding more intelligence. As with any AI, NLP/NLU driven platforms it takes some time on both ends to achieve efficiency and precision. The team has been great to work with and continuously rolling improvements and new features.