--- description: Learn how Verloop can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Verloop Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Verloop](/software/2032115/verloop) # Verloop Canonical: https://www.getapp.za.com/software/2032115/verloop Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/2032115/verloop?page=2) > Verloop.io is a Conversational AI platform that automates customer support, using ML, ASR, and NLP to power AI-driven self-service, real-time agent assistance, and automated quality insights. Supporting 80+ languages across various channels, Verloop.io enables brands to achieve 90%+ query deflection > > Verdict: Rated **4.7/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Verloop Scalable Support: Scale customer support operations by 100x using advanced Voice and Chat AI, ensuring smooth handling of high volumes. Enhanced Customer Engagement: Improve customer engagement and satisfaction by 3x with tailored, responsive support interactions. Increased Customer Conversations: Drive more meaningful customer conversations while reducing drop-offs through proactive and responsive engagement. Deep AI Understanding: Understand customer context and intents effectively with AI trained on over 3 million+ queries, resulting in more accurate responses. 24x7 Real-Time Support: Provide uninterrupted customer support with instant, real-time responses available 24/7. Multilingual Support: Communicate with customers in 80+ languages, expanding reach and engagement globally. High Precision in Query Resolution: Resolve customer queries with up to 80% precision, ensuring reliable and accurate support. Real-Time Assistance with Co-Pilot for Agents: Co-Pilot provides real-time AI guidance to agents, helping them respond swiftly and effectively to customer queries, reducing handling times and improving consistency in responses. SLA Tracking with Threshold: Set and monitor performance benchmarks with Threshold, a tool that offers real-time insights on SLA compliance, allowing teams to proactively prevent breaches and maintain high service standards. Automated Quality Assurance with Sparks: Sparks uses LLM-powered analysis to automate QA, assessing conversations for quality and compliance, providing feedback, and generating personalised coaching plans to improve agent performance. Humanised Engagement: Deploy bot and live chat software for engaging, humanised customer interactions that feel personal and responsive. After-Hours Engagement: Engage with customers even during non-business hours, offering a seamless support experience at all times. Integration Capabilities: Integrate with 100+ applications and tools, creating a unified and enhanced experience across platforms. Personalised Conversations: Deliver personalised customer interactions at all touchpoints, strengthening relationships and satisfaction. Omnichannel Support: Offer seamless support across multiple channels, including website, in-app, WhatsApp, Facebook Messenger and Instagram. Agent Efficiency: Empower agents with advanced Agent Assist features, boosting their efficiency by up to 4x. Improved Response Times: Reduce agents’ first response and average resolution times, enhancing customer satisfaction through quicker resolutions. Reduced Agent Backlog: Automate up to 80% of queries to minimise agent backlog, allowing agents to focus on more complex issues. Enhanced Query Resolution for Agents: Assist agents with tools like canned responses, nudges, smart plugins, and unified customer profiles for faster, more accurate resolutions. Smart Ticket Handover: Seamlessly transfer tickets to agents with the right skills and capabilities, improving resolution quality and efficiency. Comprehensive Customer View: Provide agents with a 360-degree view of customer history and context for more tailored, contextual engagement. Agent Performance Tracking: Monitor agent performance with customisable KPIs, such as CSAT (Customer Satisfaction), FRT (First Response Time), and AHT (Average Handling Time). Scheduled Reporting: Create and schedule detailed agent performance reports to gain timely insights. Real-Time Performance Monitoring: Access real-time metrics on both bot and agent performance to track and optimise service levels. User Insights: Gain valuable insights into frequent customer queries and topics of interest to refine support strategies. Data Access Control: Protect customer data with proper authentication and verification protocols, ensuring secure access for authorised users only. Military-Grade Security: Safeguard customer data with advanced, military-grade security features to prevent unauthorised access and data threats. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 10 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Verloop - **Location**: Karnataka, India - **Founded**: 2015 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Contact Verloop.io for pricing information. - **Target Audience**: 11–50, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile) - **Available Countries**: India, United Arab Emirates ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Appointment Scheduling - Augmented Analytics - Automated Responses - Autoresponders - CRM - Call Routing - Canned Responses - Chat/Messaging - Chatbot - Code-free Development - Communication Management - Computer Telephony Integration - Content Generation - Contextual Guidance ## Integrations (8 total) - Connect - Freshdesk - Meta for Business - Shopify - Slack - WordPress - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software) - [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software) - [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software) - [Conversational AI Platforms](https://www.getapp.za.com/directory/1647/conversational-ai-platform/software) ## Alternatives 1. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [inconnect](https://www.getapp.za.com/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) 3. [Tidio](https://www.getapp.za.com/software/105081/tidio-chat) — 4.7/5 (590 reviews) 4. [Gladly](https://www.getapp.za.com/software/106673/gladly) — 4.8/5 (139 reviews) 5. [Freshchat](https://www.getapp.za.com/software/106095/freshchat) — 4.1/5 (115 reviews) ## Reviews ### "The Next Gen Chatbot" — 5.0/5 > **Anuj** | *30 January 2019* | Retail | Recommendation rating: 9.0/10 > > **Pros**: The ease of integration and the self-explanatory Chat flow gives Verloop Chatbot an added advantage over its other counter products in the market. It has helped us to scale our Customer Support in a way which not only helps the end user with real-time resolution but also provides relevant context to the CS Agent in case of a Chat transfer to Human > > **Cons**: Analytics piece is yet to be deep dived at the same position that their Product holds in the industry > > It was more around reduction of Customer Support TAT by automating the flows for the user and enabling them on the Self Help aspect ----- ### "The Best Chat Tool for Busines" — 5.0/5 > **Verified Reviewer** | *23 September 2020* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Verloop is easy to use and you can add multiple users, Also you can integrate your own inbuilt CRM with Verloop which helps in generating more leads. Also We use multiple landing pages to generate leads ad we have created multiple Variables to invite the online customers. The best part is you can integrate you business Watsapp and Facebook Messenger as well where you do not miss on the visitors who would like to chat with you on Watsapp and Facebook. > > **Cons**: Adding Quick Responses to the Tool took us bit long. Also we were expecting chat transfer Should based on the regions, which took some time for us to integrate it. > > As an Admin, My Overall experience with Verloop is Awesome. I should really appreciate the customer service. When you are in need or want to add a new bot Recipe to the system the team was readily available to help you. Also the team played and helped us in integrating the Facebook and Watsapp Messenger in ease of time. Now we are able to generate more leads and the conversion is high when compared to the past ----- ### "Verloop has automated our customer service & chat efforts. Love the bot and human take over feature" — 4.0/5 > **Stephanie** | *11 May 2018* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: We mainly use this for its chat feature. Once a customer lands in our website our bot automatically greets them and qualifies them as a lead and if needed you can design triggers for your team to take over the conversation. Integration with zapier and CRMs make it really easy to get the leads info from your chats to other tools we use. > > **Cons**: Takes a while to set up but is worth the time and effort. Some features are limited and/or are coming soon like email campaigns and automation Verloop branding can only be removed if you are in their highest premier plan > > Chat automation for our website has improved our customer service efforts since we implemented Verloop. ----- ### "A really great "Smart" chatbot" — 5.0/5 > **Verified Reviewer** | *19 August 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The chatbot responses are relevant answers most of the times which makes me feel that their Natural Language Processing and Machine learning models are quite well trained and tested. The user interface is very convenient for navigation and chat history can also be viewed easily. > > **Cons**: There are no such cons for this chatbot. However, if the attachment size and customization level can be increased a bit, then it would be great. ----- ### "Verloop is Bot on sterioids with some edge over competitors" — 5.0/5 > **Jignesh** | *22 March 2019* | Animation | Recommendation rating: 10.0/10 > > **Pros**: Awsome bot ease to use no nonsense UI create and run your bot for chat in 5 minutes > > **Cons**: not connected with any mobile app so mobility issues are there support is slow > > awesome so far ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/2032115/verloop?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/2032115/verloop) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data