Showing 6 reviews of 3

Gavagai

Text mining system for analyzing unstructured business data

4,3 /5 (3 reviews) Write a Review!

Overall rating

4,3 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
Showing 6 reviews of 3
Hongyu Z.
Overall rating
  • Industry: Market Research
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 2020/10/15

Pros

It's API allows us to integrate it to our own research platform

Cons

Too expensive, and I extremely hate the limitation that user can only have 20 projects live concurrently, this caused huge innconveniency to us.

Response from Gavagai

Thank you for your review. It's great to hear that our API was helpful in integrating Explorer into your own research platform. Please contact support and we will help you to increase the number of projects slots on your account and make sure you are on the right pricing plan for your needs.

Best regards,
Alex, Marketing Manager

Anssi K.
Overall rating
  • Industry: Financial Services
  • Company size: 10 000+ Employees
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A good tool with a good company

Reviewed on 2020/10/20

I have occasionally large amounts of data in four Nordic languages I'm not able to go through myself. With Gavagai I can get handle of what customers are saying without coding myself.

Pros

Language support is great, having single model for different languages makes my life much easier when there's a load of data to go through. The team is really helpful and there is good guides for use.

Cons

Sentiment analysis is a bit roundabout. It could have an easier way to give sentiment context for the model in use.

Response from Gavagai

Thank you for sharing your feedback with us. We are glad to hear that the feature for reusing models in different languages is of value to you and your team.

Best regards,
Alex, Marketing Manager

Catharina H.
Overall rating
  • Industry: Insurance
  • Company size: 201-500 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing tool for understanding text

Reviewed on 2020/10/20

Amazing, easy, timesaving!

Pros

Easy use and has really speeded things up to analyze the customers texts in surveys.

Cons

Sometimes merged words "unmerge" and added words dissapears. It may be mishandling of the tool on my part.

Response from Gavagai

Thank you for sharing your feedback. We are happy to hear you find Explorer both time-saving and easy to use. We appreciate that you contacted support about your issue with unmerging words glad we could solve it!

Best regards,
Alex, Marketing Manager