Practice Mate

4.5 (114)
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Practice management software for healthcare organizations

Overall rating

4.5 /5
(114)
Value for Money
4.5/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.5/5

90%
recommended this app
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114 Reviews

Keith
Keith
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Works great, very inexpensive

Reviewed on 2021/02/11

Office Ally provides great customer service. Their tools are easy to use and either free or...

Office Ally provides great customer service. Their tools are easy to use and either free or inexpensive. Highly recommend!

Pros

I use EHR 24/7 along with Practice Mate. The systems talk to each other and make coding and billing easy. We use a billing company, and they submit the claims and follow things through to the end for us. It's a very simple process.

With Practice Mate, you can bill participating and non-participating providers through their system, and it's all free! The only time you have to pay is if more than half of your submitted claims for the month are non-participating, but even then it only costs $35 for the month, regardless of how many claims are submitted. It's a great deal.

Cons

We are still pretty new to the system, but to this point we haven't had any problems. I'm excited to get things rolling.

Josh
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Practice Mate works great in my office

Reviewed on 2023/08/25

Practice Mate keeps my office organized, it is easy to use from my work computer or my cell phone,...

Practice Mate keeps my office organized, it is easy to use from my work computer or my cell phone, and the customer service is top notch!

Pros

Practice Mate covers all of my needs for my chiropractic office. It takes time to train employees in on it, like any other product, but it's very easy to use once you get the hang of it.

Cons

I have appointment times that are 15 minutes and also 30 minutes, but I'm only able to pick one time slot for all of my appointments. I use the 15 minute slot and have to remember not to schedule people immediately after a 30 minute slot, since the reminder only uses a 15 minute slot. Otherwise, I have no problems with Practice Mate.

Response from Office Ally

Thank you Josh for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Kristen
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Avoid this product

Reviewed on 2020/06/18

Regrettable.

Regrettable.

Pros

Offers useful functions for accounting, billing, etc. if you don't plan to use the patient portal.

Cons

Their patient portal, Patient Ally, is AWFUL and I don't recommend it. Be prepared to deal with lots of bugs and customer service that just gives you the run around.

The Upcoming Appointments feature of the portal does not work at all anymore. We've called several times to fix it over the last 6 months, and they just say "We are working on it" and refuse to give an estimated time to fix it. When we've expressed displeasure about this, we were ignored. We lose business because patients check their upcoming appointments tab and see they have nothing scheduled, even though they are in our schedules. Office Ally just doesn't care either so we will be looking for another solution.

There are also plenty other bugs. For example, patients can sometimes request appointment slots that are already full, leading to double-booking. This is not because someone was scheduled in the time between the appointment request and confirmation. It is purely a software bug. The time it takes to resolve these issues with support is lengthy, and often the errors are never fully resolved.

A fairly large chunk of our patients have trouble using it, and completing the on-boarding enrollment.

We also had a worrisome customer service experience with their partner for integrated credit card processing, so we had to use a separate processor.

Junfeng
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product!

Reviewed on 2023/12/25

It's a great product! If the billing system is improved and it's the No. 1 product in the field!

It's a great product! If the billing system is improved and it's the No. 1 product in the field!

Pros

Easy and friendly use! And it is matched seamlessly with the EHR of Office Ally.

Cons

For the appointments column, if there is more content display will be more convenient! The billing is not good enough.

Response from Office Ally

Junfeng, Thank you for the complimentary review. We are very glad that you are enjoying the product.

We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Angela
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Practice Mate is a very useful tool.

Reviewed on 2023/09/26

My overall experience has been good.

My overall experience has been good.

Pros

I appreciate the scheduling features and ability to have patients fill out intake documents online and keep them in their patient record. It also makes filing claims and tracking payments/accounts a breeze. I have found their customer service to be good and their scheduled training sessions to be Extremely helpful, especially in the areas of accounting and filing secondary claims.

Cons

Unfortunately I do not receive an alert that I have a new message in the patient portal so I have to remember to check many times through out my busy day. Also, there is no way for me to securely send messages with attachments to others in our practice- only to patients.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Patricia
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A lot for your money

Reviewed on 2023/08/25

Overall, I like the program- it does what I need, and my biller uses it- so we are all on the same...

Overall, I like the program- it does what I need, and my biller uses it- so we are all on the same page. It schedules, bills, files claims and creates reports all for a very affordable fee.

Pros

I like that the scheduling, billing and insurance claim filing is all in one program. As I learned my way around the program, I found I liked it more and more. I have utilized the Patient Ally portal for my patients, and had some of my forms put into electronic form so that patients have the option to fill out registration paperwork online. This has been such a nice feature. Patients use this to schedule their own appointments as well.

Cons

The video appointment- virtual appointment feature is non functional for me. And it sends an email to my patients in the middle of the night with a link for our appointment which is their link-- however, it doesn't work-- I use Doxy in place of this feature, but its confusing for my new virtual patients to get the email from Office Ally and then it doesn't work.

Response from Office Ally

Thank you Patricia for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Paul
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Practice Mate Review

Reviewed on 2023/09/29

excellent

excellent

Pros

I can easily do my own billing at almost no cost

Cons

none

Response from Office Ally

Thank you for the complimentary review. We am very glad that you are enjoying the product.

We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://share.hsforms.com/1p2G3uhOLRIifEl31I6kpQwdj9wf to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.

Roberta
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great system for my needs!

Reviewed on 2023/08/26

Pros

The billing and claim processing features are easy to use and what I need the most. As an older adult, I am not very "tech savvy" and once I learned the system, have found Practice Mate very easy to use to maintain the administrative needs for my practice.

Cons

I wish that more insurance providers that I utilize were affiliated with PracticeMate.

Response from Office Ally

Thank you Regina for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Carrie
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Use of Practice Mate for Electronic Billing in a clinical psychology private practice.

Reviewed on 2023/09/25

Excellent. No complaints. Highly recommend.

Excellent. No complaints. Highly recommend.

Pros

Customer service is exceptional at trouble shooting claims that fail to process for remittance. Professionalism, knowledge and competence of office ally staff.

Cons

It is impossible to ascertain why claims are not accepted by payors and always requires time to contact an office ally service representatives to understand why and how behavioral healthcarecompanies have changed the information they want submitted on claims- however it is farpreferable to speak to office ally representatives than to try and get information from the behavioralhealth companies who routinely give misinformation or are unable to troubleshoot.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Jennifer
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A worthwhile product

Reviewed on 2023/09/18

Overall, I find it very easy and helpful to use this product. I really like the reports I can pull...

Overall, I find it very easy and helpful to use this product. I really like the reports I can pull for doctors when needed.

Pros

I like the ease with which I can change claims from active to wherever I need to place the claim during different processes. Since I work with denied claims often, it helps me to prioritize the claim according to the phase it is in - i.e. appeal, ready for claim, claim created primary, etc.

Cons

I feel like there could be a little better toggling from one screen to the next. For example, when I need to find a payment ID, it would be nice to have a one-click feature from the patient's billing history rather than having to copy and paste it into accounting.

Jessica
Overall rating
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good functionality at a good price

Reviewed on 2023/08/24

Pros

Ease of use once familar with software. Good support, and follow up.

Cons

Difficulty getting EDIs for some payors including Medicare.

Response from Office Ally

Thank you Jessica for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience. If you are interested, please reach out to me.

Samuel
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Practice Mate Adaptability

Reviewed on 2023/08/25

The scheduling, the electronic prescribing, and the billing are facilitated by Practice Mate.

The scheduling, the electronic prescribing, and the billing are facilitated by Practice Mate.

Pros

Ease of use and it meets HIPA requirements in order to carry on electronic prescriptions and medical insurance billing.

Cons

There is some difficulty in adapting and personalizing the program to be used as the only medical record.

Response from Office Ally

Thank you Samuel for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience. If you are interested, please reach out to me.

Diane
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Would never use another billing service

Reviewed on 2023/08/27

I learned gradually, and do individual tutoring, which got me started. Gradually, I do all...

I learned gradually, and do individual tutoring, which got me started. Gradually, I do all functions from scheduling to claims production, and account management with statements. I would have way more overhead if I could not have learned of this program.

Pros

I've been using Practice Mate since 2009, and can't imagine using a billing service for my lone provider billing needs.

Cons

It has gotten really big, and I'm not sure it would be easy to learn all features. I joined when it was still small, and felt managable. I stopped looking for answers in the users manual because it is so big and detailed I get lost in the terminology. So, I just fill out a help ticket, and wait for the answer.

Response from Office Ally

Thank you Diane for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Dharmesh
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best practice management software use

Reviewed on 2023/09/19

Been using this software since office opened 23 years ago.

Been using this software since office opened 23 years ago.

Pros

Ease of use. Serves the purpose for my practice

Cons

Can have more colors in appointment page setting. Categorize based on the colors.More info when hovering a mouse over an appointment.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Stephanie
Overall rating
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Practive Mate Review

Reviewed on 2023/09/13

Overall, very pleased with the service.

Overall, very pleased with the service.

Pros

Real Time Claim Status is accurate and helpful for tracking payments. Also, billing feature tells you when there is missing information so you can make corrections prior to submitting bill.

Cons

I do not like the new version. It is not as comprehensive and does not have the Real Time Claim Status feature (at least not yet).

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to me.

Sherryl
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Practice Manager

Reviewed on 2023/09/13

work flow, calendar usage, financial tracking.

work flow, calendar usage, financial tracking.

Pros

Easy to use reliable, great help from customer service.

Cons

I have nothing to complain about. There isn't anything that don't dislike.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to me.

Kathy
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love Practice Mate

Reviewed on 2023/08/24

Pros

I love how user friendly it is. Our schedule is color coordinated which makes it so easy for staff.

Cons

I don't like that we can't customize accounting reports. We currently run a few reports every month to get the numbers we need for inventory.

Response from Office Ally

Thank you Kathy for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience. If you are interested, please reach out to me.

jane
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love OA

Reviewed on 2023/08/25

Excellent for billing.

Excellent for billing.

Pros

Easy to use. Great customer support and help with start up. Easy billing to all my insurance companies. Quicker payment as a result of electronic billing. I have recommended OA to many colleagues. Wish I started with OA sooner.

Cons

Had trouble with the practice management area which I tired briefly.

Response from Office Ally

Thank you Jane for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Stephen
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very useful, incredible support

Reviewed on 2023/09/19

I primarily create claims and manage billing with PracticeMate

I primarily create claims and manage billing with PracticeMate

Pros

Once it is set up, very easy and simple to use

Cons

I think the most frustrating thing about PracticeMate are due to the necessities of compliance than product failures

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Ben
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ben Hemming, Counseling, Services

Reviewed on 2023/09/21

I love it! It is so nice to have all of my client records, calendars, insurances, and business...

I love it! It is so nice to have all of my client records, calendars, insurances, and business information in one place.

Pros

This product is by far the most affordable and user-friendly that I have used. I have tried other products, but this one seems to be the best fit for me and my practice as a licensed mental health therapist.

Cons

I like everything about practice mate. It works perfect for what I do.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Carolyn
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One Stop Shop for Claims and Accounts Receivable

Reviewed on 2023/08/28

Great way to track payments from payors and patients alike.

Great way to track payments from payors and patients alike.

Pros

Most of our payors pay us through Practice Mate, it's quick, convenient, the tech support is good and they will back you up if a payor tries to ding you for Timely Filing and you did submit the claim on time.

Cons

I can't think of any negatives. It meets all of my needs.

Response from Office Ally

Thank you Carolyn for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Anna
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

sharing

Reviewed on 2023/09/26

meets by basic needs

meets by basic needs

Pros

cost, availability, assess and use by many colleagues

Cons

not very comprehensive or easy to use. Search mechanism is not quite sofisticated

Response from Office Ally

Thank you for the review. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Lucy
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Practioner

Reviewed on 2023/09/18

Positive - but how do I pay my bill with you?

Positive - but how do I pay my bill with you?

Pros

Meets my needs to input claims and keep track of patients

Cons

Not knowing which insurance companies are covered and which are not

Response from Office Ally

Thank you for the review. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Nancy
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool for small practices

Reviewed on 2023/08/29

Practice Mate allows me to bill insurance quickly and easily, and the customer service is very...

Practice Mate allows me to bill insurance quickly and easily, and the customer service is very helpful when I need help!

Pros

Practice Mate is easy to use for billing --- it really is foolproof! And the customer service is very good.

Cons

Nothing to report here since I use it for billing insurance only.

Response from Office Ally

Thank you Kristen for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Abby
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

affordable and game changer

Reviewed on 2023/09/27

Exceptional!

Exceptional!

Pros

I like the ease of use of the practice mate. I can see what my biller is doing and i can audit my biller and billing easily. Affordable!!!!

Cons

At this time, I do not have complaints about office ally and any of their their products that i use.

Response from Office Ally

Thank you for the complimentary review. We am very glad that you are enjoying the product.

We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://share.hsforms.com/1p2G3uhOLRIifEl31I6kpQwdj9wf to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.