5 reviews

Knowledge360

AI and machine learning based business intelligence software

4,6 /5 (5 reviews) Write a Review!

Overall rating

4,6 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
5 reviews
Shriharsha B.
Overall rating
  • Industry: Medical Devices
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

One Stop Shop for Competitive Intelligence

Reviewed on 2019/06/05

My overall experience right from the evaluation to launch phase has been exceptional. The team behind this tool provides excellent support and is always on hand to address queries. This had helped us to customize the tool and filter out the noise to enable faster decision making and also saves us a huge amount of time which was previously spent on gathering information.

Pros

1) Easy to set-up with built-in widgets and templates
2) Economical and doesn't burn a hole in your budget
3) Access to a multitude of publicly available information across the competitive ecosystem
4) Easy alerts for those who are time-crunched
5) Saves a lot of time and effort spent in gathering news, intelligence and documents
6) Can be a central repository for all types documents and field intel for an organization
7) Efficient in helping identify the implications of intelligence by enabling easy piecing together of information.

Cons

1) Fair bit of learning curve as there are so many features
2) Odd-chances of not functioning in some regions due to internet censorship
3) Customization requires fair bit of time and efforts, but nothing too significant

Ricardo L.
Overall rating
  • Industry: Defense & Space
  • Company size: 51-200 Employees
  • Used Other for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love K360~

Reviewed on 2021/03/08

Love the company, especially the people. We are using K360 to replace google alerts. K360 let's us monitor all of our competitors in one easy place. It has saved us significant time.

Pros

K360 is customizable and feature rich. We are able to tailor to suit our needs.

Cons

K360 is really geared for enterprise applications vs project by project. Not a big deal, but would love for my entire team of analysts to have admin privileges.

Response from Cipher Systems

Glad you are able to move away from, the all too common challenge of managing an inbox full of Google Alerts to an organized custom dashboard. Think of the time saved now that you aren't searching through 1,000s of email alerts and how easy it is to share information with your team.

I will pass along your kind words to our Customer Success Team. They truly understand the needs of today's M/CI team. Yes, having the right tool is a key piece of the puzzle but so is a dedicated partner committed to your success collecting, connecting and sharing market and competitor intelligence.

John H.
Overall rating
  • Industry: Medical Devices
  • Company size: 10 000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

John Healy

Reviewed on 2021/03/11

We are able to better connect our global organization.

Pros

I like how we are able to establish a document repository specifically tailored to industry and competitive intelligence. This is something we have not been able to do in the past.

Cons

I get the sense there are barriers to information the further away we get from the United States. I would challenge the team to look into how we can collect competitive intelligence in China and eastern Europe.

Shannon C.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Knowledge 360 from Cipher

Reviewed on 2019/02/26

Great company to work with and easy to do business with. The value of this software is well beyond the price you'll pay. Transparent pricing.

Pros

Flexible confirguration options
Once the system is setup, much of the work is automated
Fantastic customer support

Cons

The battlecard templates are pretty rudimentary, but I was able to find a work around by uploading my own battlecard images.

Ben R.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A Good Market Intelligence Product

Reviewed on 2021/03/25

The product support has been great.

Pros

The dashboarding functionality is probably our most used function. However, competitor email updates and profile data is also very helpful.

Cons

The dashboard function that tracks competitor data can be clunky sometimes. The tagging of words is very helpful but sometimes it still misses the mark.