Resova Reviews

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13 Reviews
- Industry: Entertainment
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solid Software, Constantly Improving
Reviewed on 2022/08/22
Resova made it very easy to implement in our large organization and supported us throughout the...
Resova made it very easy to implement in our large organization and supported us throughout the whole process. They are constantly working to improve the product, keeping our business competitive with its functionality. When compared to other major booking softwares, Resova is unmatched in price and variety of features. There are a few small hiccups (certain settings, UI navigation, integrations) that we have to work around (as with any out-of-the-box software), but they're far outweighed by the pros. Can't recommend it enough.
Pros
- Onboarding
- Excellent product support
- Great UI and ease of use/training
- Extremely customizable for various use cases
- Price
Cons
- Would like to see more robust reporting views
- Enterprise-level accounts need more features
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Switched From
Bookeo- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great work, everyone! Now, get rid of the persistent Bot, please.
Reviewed on 2024/12/20
Very positive. Responsive support. Enthusiastic webinars. Constantly improving.
Very positive. Responsive support. Enthusiastic webinars. Constantly improving.
Pros
It's the hub of our escape room booking system.
Cons
The newly-added Bot. It's intrusive, takes up screen space on a phone, and is not helpful in the least.
Reasons for Choosing Resova
COVID took Escape Assist out of businessReasons for Switching to Resova
Better price than Fare Harbor. Better design than Bookeo.- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Acceptable product with insufficient support
Reviewed on 2024/12/20
It's worked for customers but has been a regular frustration as a business
It's worked for customers but has been a regular frustration as a business
Pros
Customer ux is pretty good. A few weird bugs related to unexpected date changes, but overall good
Cons
Support for businesses is awful. Charges business for services that aren't delivered. Still don't have the dedicated account manager in paying for
Reasons for Switching to Resova
Ux and not a percentage charge. Not many options- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great fit for Escape Rooms, especially in Canada.
Reviewed on 2022/11/14
Very good. Transparent about pricing, and willing to listen to feedback. Support is adequate and...
Very good. Transparent about pricing, and willing to listen to feedback. Support is adequate and has been improving over the past couple of years.
Pros
Easy to use on a day to day for our staff, and easy to manage for our administrators. Robust options allow you to customize experience details and pricing, good customer communication tools, and a monthly cost (as opposed to a % cost per booking) allows for better financial planning and makes only the most sense in locations where credit cards aren't necessarily the preferred form of payment.
Cons
Missing an app, which would facilitate use even further.
Reasons for Choosing Resova
Xola changed their pricing model. Since many of our customers pay upon arrival and/or pay with cash or debit, it didn't make sense to move to a model where we're a) requiring credit card to book (barrier to booking) and b) exposing all of our payments to increased financial service fees (i.e. it costs us way less when people pay with cash or debit).Switched From
XolaReasons for Switching to Resova
Superior product when compared to Bookeo. Preferred pricing model when compared to XOLA and Fareharbor.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Incredible Booking Software
Reviewed on 2022/08/09
Pros
Resova is extremely easy to set up and use. It allows customers to have a very user-friendly checkout process with no friction to minimize drop-offs and abandoned carts. Payment processing is seamless and booking scheduling is easy. As a digital marketer, I love the Google Tag Manager integration so I can show my clients exactly what source is generating how much revenue. This makes decision making very easy on our end.
Cons
I have yet to experience any problems with Resova in my field of work.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Could do better
Reviewed on 2024/12/21
Broadly satisfactory, but could be much more useful.
Broadly satisfactory, but could be much more useful.
Pros
In general, a user friendly interface from both the the business's and the customer's standpoint. The system is robust in my experience (i.e. does what it claims).
Cons
Customer support is hit and miss; integration with other software,
such as Klaviyo, that are very useful tools to drive business.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent experience!
Reviewed on 2024/12/20
We have been using Resova for over 3 years, and throughout this time, we have never experienced any...
We have been using Resova for over 3 years, and throughout this time, we have never experienced any issues that have affected our business operations. The platform is intuitive and user-friendly. We also appreciate the proactive communication regarding upcoming updates, which helps us plan and stay ahead. Respect to the Resova team for their excellent service!
Pros
Easy to operate system. Neatly and created. The platform is intuitive and user-friendly.
Cons
I hardly remember any problems. I can't comment on anything at this time.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good bones - need to focus on providing customer satisfaction
Reviewed on 2024/12/21
The product is pretty good, the customer service / support when things don't work sucks. If you...
The product is pretty good, the customer service / support when things don't work sucks. If you submit an issue via email, there is little to no communication about progress and ticket items can take MONTHS to be resolved. And even then we don't get informed about the correction - we just happen to notice it in our daily interaction with the platform.
Pros
Clear view of day to day reservation details
Cons
The inability to stay logged in for more than 24 hours - logging in to six or so accounts every day is an unnecessary time waste.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Key West Room Escape
Reviewed on 2024/12/20
I have used Resova for eight years and have had excellent customer service and overall experience.
I have used Resova for eight years and have had excellent customer service and overall experience.
Pros
The user interface is very easy to understand and intuitive.
Cons
No complaints. I really cannot think of anything lacking.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great Potential Avoided
Reviewed on 2022/01/17
Again, for the most basic function of online bookings, it works. But there are a thousand different...
Again, for the most basic function of online bookings, it works. But there are a thousand different guest experience decisions an owner has to make, and Resova doesn't often help in bridging those gaps.
Pros
Its cost is pretty great for the basic function you get from it.
Cons
Support. They started off really great, but have devolved to the point we now receive no response to support messages.
Alternatives Considered
BookeoReasons for Choosing Resova
Commission to flat rate.Switched From
XolaReasons for Switching to Resova
They were more responsive early on.- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great platform with even better value
Reviewed on 2022/10/28
Pros
We've used a couple booking platforms before Resova and have never looked back since switching. The value is unmatched for what they provide and the tools to help grow our business have been fantastic.
Cons
There isn't a lot of customer service so you need to be able to learn most things yourself but we've heard they're adding this component shortly.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Solid Product
Reviewed on 2022/08/10
Pros
Resova UI makes it easy to navigate and to train staff quickly. Features are solid and allows us to make changes on the fly.
Cons
would like to see a couple extra payment options.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best and most affordable booking software around!
Reviewed on 2022/08/30
Simple, Affordable, and Feature Rich - it is the best booking software out there, hands down.
Simple, Affordable, and Feature Rich - it is the best booking software out there, hands down.
Pros
Feature rich, excellent reporting functionality, great front end user experience.
Cons
Seems to be an issue with guests double booking, have not found what is causing this - but think it is more of a layout issue front end perhaps. But it the grand scheme of things, it is very minor and all the pros outweigh this on small singular con.