Resova

4.3 (13)
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Web-based reservation management software

Overall rating

4.3 /5
(13)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
3.6/5

77%
recommended this app
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13 Reviews

Verified Reviewer
Overall rating
  • Industry: Entertainment
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Solid Software, Constantly Improving

Reviewed on 2022/08/22

Resova made it very easy to implement in our large organization and supported us throughout the...

Resova made it very easy to implement in our large organization and supported us throughout the whole process. They are constantly working to improve the product, keeping our business competitive with its functionality. When compared to other major booking softwares, Resova is unmatched in price and variety of features. There are a few small hiccups (certain settings, UI navigation, integrations) that we have to work around (as with any out-of-the-box software), but they're far outweighed by the pros. Can't recommend it enough.

Pros

- Onboarding
- Excellent product support
- Great UI and ease of use/training
- Extremely customizable for various use cases
- Price

Cons

- Would like to see more robust reporting views
- Enterprise-level accounts need more features
-

Alternatives Considered

Xola, Bookeo and ROLLER

Switched From

Bookeo
Ken
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great work, everyone! Now, get rid of the persistent Bot, please.

Reviewed on 2024/12/20

Very positive. Responsive support. Enthusiastic webinars. Constantly improving.

Very positive. Responsive support. Enthusiastic webinars. Constantly improving.

Pros

It's the hub of our escape room booking system.

Cons

The newly-added Bot. It's intrusive, takes up screen space on a phone, and is not helpful in the least.

Alternatives Considered

Bookeo and FareHarbor

Reasons for Choosing Resova

COVID took Escape Assist out of business

Reasons for Switching to Resova

Better price than Fare Harbor. Better design than Bookeo.
Nathan
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Acceptable product with insufficient support

Reviewed on 2024/12/20

It's worked for customers but has been a regular frustration as a business

It's worked for customers but has been a regular frustration as a business

Pros

Customer ux is pretty good. A few weird bugs related to unexpected date changes, but overall good

Cons

Support for businesses is awful. Charges business for services that aren't delivered. Still don't have the dedicated account manager in paying for

Alternatives Considered

Xola, Bookeo and FareHarbor

Reasons for Switching to Resova

Ux and not a percentage charge. Not many options
Mike
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great fit for Escape Rooms, especially in Canada.

Reviewed on 2022/11/14

Very good. Transparent about pricing, and willing to listen to feedback. Support is adequate and...

Very good. Transparent about pricing, and willing to listen to feedback. Support is adequate and has been improving over the past couple of years.

Pros

Easy to use on a day to day for our staff, and easy to manage for our administrators. Robust options allow you to customize experience details and pricing, good customer communication tools, and a monthly cost (as opposed to a % cost per booking) allows for better financial planning and makes only the most sense in locations where credit cards aren't necessarily the preferred form of payment.

Cons

Missing an app, which would facilitate use even further.

Alternatives Considered

Xola, Bookeo and FareHarbor

Reasons for Choosing Resova

Xola changed their pricing model. Since many of our customers pay upon arrival and/or pay with cash or debit, it didn't make sense to move to a model where we're a) requiring credit card to book (barrier to booking) and b) exposing all of our payments to increased financial service fees (i.e. it costs us way less when people pay with cash or debit).

Switched From

Xola

Reasons for Switching to Resova

Superior product when compared to Bookeo. Preferred pricing model when compared to XOLA and Fareharbor.
Jake
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Incredible Booking Software

Reviewed on 2022/08/09

Pros

Resova is extremely easy to set up and use. It allows customers to have a very user-friendly checkout process with no friction to minimize drop-offs and abandoned carts. Payment processing is seamless and booking scheduling is easy. As a digital marketer, I love the Google Tag Manager integration so I can show my clients exactly what source is generating how much revenue. This makes decision making very easy on our end.

Cons

I have yet to experience any problems with Resova in my field of work.

Robert
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Could do better

Reviewed on 2024/12/21

Broadly satisfactory, but could be much more useful.

Broadly satisfactory, but could be much more useful.

Pros

In general, a user friendly interface from both the the business's and the customer's standpoint. The system is robust in my experience (i.e. does what it claims).

Cons

Customer support is hit and miss; integration with other software,
such as Klaviyo, that are very useful tools to drive business.

Igor
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent experience!

Reviewed on 2024/12/20

We have been using Resova for over 3 years, and throughout this time, we have never experienced any...

We have been using Resova for over 3 years, and throughout this time, we have never experienced any issues that have affected our business operations. The platform is intuitive and user-friendly. We also appreciate the proactive communication regarding upcoming updates, which helps us plan and stay ahead. Respect to the Resova team for their excellent service!

Pros

Easy to operate system. Neatly and created. The platform is intuitive and user-friendly.

Cons

I hardly remember any problems. I can't comment on anything at this time.

Jen
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good bones - need to focus on providing customer satisfaction

Reviewed on 2024/12/21

The product is pretty good, the customer service / support when things don't work sucks. If you...

The product is pretty good, the customer service / support when things don't work sucks. If you submit an issue via email, there is little to no communication about progress and ticket items can take MONTHS to be resolved. And even then we don't get informed about the correction - we just happen to notice it in our daily interaction with the platform.

Pros

Clear view of day to day reservation details

Cons

The inability to stay logged in for more than 24 hours - logging in to six or so accounts every day is an unnecessary time waste.

Kyle
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Key West Room Escape

Reviewed on 2024/12/20

I have used Resova for eight years and have had excellent customer service and overall experience.

I have used Resova for eight years and have had excellent customer service and overall experience.

Pros

The user interface is very easy to understand and intuitive.

Cons

No complaints. I really cannot think of anything lacking.

Dawson
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great Potential Avoided

Reviewed on 2022/01/17

Again, for the most basic function of online bookings, it works. But there are a thousand different...

Again, for the most basic function of online bookings, it works. But there are a thousand different guest experience decisions an owner has to make, and Resova doesn't often help in bridging those gaps.

Pros

Its cost is pretty great for the basic function you get from it.

Cons

Support. They started off really great, but have devolved to the point we now receive no response to support messages.

Alternatives Considered

Bookeo

Reasons for Choosing Resova

Commission to flat rate.

Switched From

Xola

Reasons for Switching to Resova

They were more responsive early on.
Brian
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great platform with even better value

Reviewed on 2022/10/28

Pros

We've used a couple booking platforms before Resova and have never looked back since switching. The value is unmatched for what they provide and the tools to help grow our business have been fantastic.

Cons

There isn't a lot of customer service so you need to be able to learn most things yourself but we've heard they're adding this component shortly.

Andre
Overall rating
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Solid Product

Reviewed on 2022/08/10

Pros

Resova UI makes it easy to navigate and to train staff quickly. Features are solid and allows us to make changes on the fly.

Cons

would like to see a couple extra payment options.

George
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best and most affordable booking software around!

Reviewed on 2022/08/30

Simple, Affordable, and Feature Rich - it is the best booking software out there, hands down.

Simple, Affordable, and Feature Rich - it is the best booking software out there, hands down.

Pros

Feature rich, excellent reporting functionality, great front end user experience.

Cons

Seems to be an issue with guests double booking, have not found what is causing this - but think it is more of a layout issue front end perhaps. But it the grand scheme of things, it is very minor and all the pros outweigh this on small singular con.