HealthStream Learning Center Reviews

HealthStream has a robust course library and It is easy to assign courses and run/automate reports to track completions/compliance. I like that I can delay the start of an assignment and the LMS will auto-generate notifications which I can customize . It is easy to create groups and generate reports for anything from course completions to analytics. I can create courses with various learning activities and upload large content files. There are some tricks and tips to learn but support is there when you need it including helpful community support groups (live pre-pandemic, now virtual). There is also a "Help" button for administrators and learners with supportive content including video tutorials.

I have used the system for over five years and in the "early days" HealthStream support was easier to contact with a faster turn-around (I was spoiled compared with other LMS systems). With time they are less accessible and the turn around is slower but if your need is urgent they will work to respond fast.

Adm. Can start with a basic package then add to this as needed to meet additional needs. Student - gives me control over timing of training.

Adm - Billing is difficult. As you add additional products, separate Billing with differing timelines can get confusing; multiple invoices for various products. Student - can be slow to deliver or move to the next page

Geared for healthcare systems, the software offers many features and products that are industry specific, all in one place.

The software does not offer modern features that are available by default with many other learning management systems.

I love that it's centered around the healthcare, as it ensures we have the most applicable content available. Most of the features are developed with healthcare in mind as well which makes it a front runner in the industry. They are very customer geared so will listen to their customers for feedback and/or will do whatever they can to meet a need. The addition of features such as the Competency Center and Checklist have really transformed our orientation and annual education processes, and our end users absolutely love them.

Customer Service used to be exceptional but has struggled quite a bit in recent years. Reporting can be clunky at times, but is improving. I also struggle with the level of control I do not have as an Administrator over my own data; it affects the operational aspects of my job and use of the system. I also would like to see more collaboration on feature development with end users; sometimes the full functionality is not thought through (this has gotten better).

I find HealthStream easy to manage and navigate. I like that they are constantly updating and adding user friendly features - MyTeam , Event Tab,

I find it difficult to get best practice suggestions from the team when implementing new purchased features or when updates are made available. I often don't realize something in our organization has changed until I happen upon it.

The technical support is amazing.

[SENSITIVE CONTENT HIDDEN] is a very motivating, supportive force as HealthStream's [SENSITIVE CONTENT HIDDEN]. He is truly inspirational as a keynote speaker. His energy and belief in supporting/providing staff education to make the best impact where it counts, at the bedside with the patient and their family is key to why we continue as a HealthStream customer/partner.

Some of the transition/conversion from legacy to HStream are unknowns until seeing it in the system as a choice/selection for the first time. This is frustrating at times not knowing its potential usefulness/impact.

Reporting features are easy to use and give very detailed results. Creating student groups and making assignments are very easy.

Uploading new course is a little complicated m but once you do a few they become a lot easier.

The biggest fault is that there is not an easy way to change due dates on assignments.

Nothing at all. It was hard to navigate and there was absolutely no customer support.

Absolutely NO customer support!
Reports are not user friendly to say the least!

They have identified the features that are used the most and have streamlined them heavily. The customer support is top notch if you need help. They really engage with customers and listen to feedback. You will always feel like you have a voice or can connect with the vendor to get a problem resolved. There's always some new feature they're working on to stay cutting edge.

Course building features have seemed a bit dated for a while now.

Custom reporting is a bit clunky and doesn't always provide the data you are looking for without a lot of extra legwork.

The learning curve can seem daunting when getting started, with a lot of system vocabulary and terminology to get used to.

As a large, multi-leveled organization, we run into limitations that the system was not designed for. This means we end up having to work with the vendor to custom build solutions to band aid the problem. Conversely, if you were a small or mid-size organization I don't think you would have these same problems.

Healthstream has been extremely user-friendly and self explanatory. When HR uploads new modules due for completion, an email goes out notifying the staff, allowing everyone the opportunity to stay current.

The functionality of Healthstream software is impeccable. Any glitches that we have encountered have typically been due to downtimes and/or upgrades at our facility.

Easily cycle through lessons and keep track of your progress. Quizzes help with progress and there is an option to view your certificates after each chapter/course.

Sometimes the navigation isn't responsive (takes a few extra clicks) and sometimes the slides will not format correctly.

The access to videos and learning is quick and easy. The curriculum used is simple enough for all levels of learning.

It does not discriminate for job title and some items required for compliance are chosen company wider rather than by job appropriateness.

HealthStream has a huge amount of features and content targeted specifically for healthcare organizations, which makes their system hard to beat in this industry. BLS/ACLS renewal, other patient safety and clinical content, checklists for skills and equipment check-offs, live class registration management - there is a lot you can do. The reporting options are also well developed and accessible.

Besides live classes, there is almost no capability for teacher/student interaction. It does not support discussion boards or homework uploads.

The HealthStream Learning center is very fuctional, it makes delivering E-learning easy! Courses are easy to build and assign.

Many opportunities for improvement, for example the catalog is not a smart search, the wait list feature doesn't work as most users think it should, customer service closes cases without full resolution

HealthStream has provided our organization with a modern learning platform. It is very customizable, meeting the various stakeholder needs and allows for the integration of many types of learning activities within its platform. Their customer service and technical support has been exceptional - very personable, tailored to our specific needs and willing to help us think outside the box as we continue to grow.

The one area that could use some development would be the reporting solutions. While there are many types of reports available, it is not always very easy to customize to meet our individual needs.

This LMS is easy to use for both the end user and the administrator.

Customer services used to be a bit of an issue but has gotten much better.

Easy to use even for new members . Provides education to all kinds of staffing : nurses , clinicians etc . You can review the materials and at the end offers a quiz to test your knowledge .

It can show your progress at each step of the way .

Ease of use, good search options, great reporting capabilities

Processing time for large reports, lag time for reports only until midnight the previous day.

It is easy to train someone to use - and it presents nicely to the end user.

There is a lack of good customer service when it comes to the Healthstream Video component. It often takes several attempts before your issue will be escalated to the correct person.

Healthstream was really good at supporting a small organization with simple learning. Group management was fairly easy and it was easy to setup simple tests. As a user, it was fairly easy to navigate the learning transcript and complete your training assignments.

Healthstream was not great for setting up large dynamic assignments and managing large groups. The key to being able to do that is having clean data from your HRIS. We had a lot of issues maintaining dynamic groups.

This software helps our company complete mandatory continuing education. It is a tremendous asset and great software

We don't really encounter any difficulty using this software.