Heartland Payments+ Reviews

Heartland Payments+

4.3 (112)
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Payment processing software for hospitality sector

Overall rating

4.3 /5
(112)
Value for Money
4.0/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.1/5
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112 Reviews

michelle
michelle
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I vividly love the protection with online payments

Reviewed on 2024/07/18

I love it's vivid with secure online payments.
Intuitive mobile application.

I love it's vivid with secure online payments.
Intuitive mobile application.

Pros

It's vividly love it's data security with online payments.

Cons

Dreadful and super delight for online payments.

Response from Heartland

Hi Michelle, thanks for this positive review!

Maurizio
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Effective, Rational and Cost Friendly Payment Management Tool

Reviewed on 2024/07/09

Heartland Payments+ has improvised payment processing modalities, and there are no issues to do...

Heartland Payments+ has improvised payment processing modalities, and there are no issues to do with insecurity. Besides, Heartland Payments+ has created a global support, a formation that allows companies conduct their businesses online.

Pros

Heartland Payments+ has structured online payment solution, and this gives us an insightful approach that makes us do business globally.
Heartland Payments+ has confined verification security measures, and they all ensure businesses are successful and effective.
The interface has fully automated features, and they require no training.

Cons

Heartland Payments+ has made every process of making sales and payment effective and no challenges encountered.

Response from Heartland

Hi Maurizio, thank you so much for taking the time to leave this review! We’re so glad to hear you’ve had a great experience with Heartland’s easy-to-use features for your business, and we’re very excited for our continued partnership.

Hatim
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Sales really really bad

Reviewed on 2023/09/11

My experience is the worst I have ever had with any service provider i tried.

My experience is the worst I have ever had with any service provider i tried.

Pros

I do not have any pro to say. Bad service, either being raciest sales staff of disrespectful, KC sucks

Cons

Bad service, either being raciest sales staff of disrespectful, KC sucks

Clifton
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great processing but watch fees

Reviewed on 2024/11/04

Had them for 9 years and had no issues. Had to change credit card processing and thats when we...

Had them for 9 years and had no issues. Had to change credit card processing and thats when we found out how high their fees were.

Pros

They're customer service is really great

Cons

They basicly raise they're processing rates without notice.

Response from Heartland

Hi Clifton, thank you for your feedback. We would like to reach out personally to help address these concerns. Please email us at [email protected] so we can have someone reach out to you directly. We appreciate your time and patience.

Gianluca
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Dynamic and Secure Payment Processing Approach

Reviewed on 2024/07/10

Heartland Payments+ is more precise in matters payment processing, and there are reliable security...

Heartland Payments+ is more precise in matters payment processing, and there are reliable security modalities included.
Further, the mobile payment approach from the tool saves time and ensure business are run globally.

Pros

Heartland Payments+ has included mobile payment solutions, which helps many companies.
The speed in processing online payment gives companies more focus and high revenue.

Cons

Heartland Payments+ is the practical form that allows global payments and there is no functional challenges experienced.

Response from Heartland

Hi Gianluca, thanks for leaving a 5-star review! We’re thrilled to hear payment processing has been secure and easy to use for your business. We look forward to our continued partnership!

Giuseppe
Overall rating
  • Industry: Individual & Family Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Impressive and Attentive Payment Approach for Businesses

Reviewed on 2024/07/15

Heartland Payments+ has created a sustainable formation in making all payments suitable.
Further,...

Heartland Payments+ has created a sustainable formation in making all payments suitable.
Further, Heartland Payments+ has created a universal way of accepting all payments.

Pros

Heartland Payments+ has created suitable utility management solutions.
The development of payment processing solution from the tool is ideal and accurate.
The creation of security verification in matters finance and payment is a solid factor.

Cons

Heartland Payments+ has made affordable and intelligent payment mechanisms, allowing suitable business thread to all users.

Response from Heartland

Hi Giuseppe, thanks for taking the time to leave us this review. We’re thrilled to hear Payments+ has been an affordable and effective addition to your business. We’re very excited for our continued partnership!

Moses
Overall rating
  • Industry: Oil & Energy
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fast and secure payment solution.

Reviewed on 2024/09/04

My user experience has been great and I can say the customer support has made it possible to work...

My user experience has been great and I can say the customer support has made it possible to work and enjoy safety payments from our clients or customers globally.

Pros

Heartland Payments+ system has made payments and receiving payments very secure and quick. It's a very user-friendly and easy to use platform that requires no complex learning. Incase of help needed the customer support has always been available to help on time. This has been our go-to payment system that facilities fast and secure way to collect and receiving money.
Cost effective no extra charges for minimum amount.
Quick way to process a card and store card details.

Cons

My user experience with Heartland Payments+ has been really amazing and for sure I don't think of any negative experience.

Response from Heartland

Hi Moses, thank you for leaving us this 5-star review! We're thrilled to hear that Heartland Payments+ has been easy to use and a great choice for your business. We're very excited for our continued partnership!

Pasquale
Overall rating
  • Industry: Sports
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Successful Payment and Billing Solution for Businesses

Reviewed on 2024/07/16

Heartland Payments+ helps us make all payments even the recurrent ones with no challenges. The...

Heartland Payments+ helps us make all payments even the recurrent ones with no challenges. The speed and efficiency in processing every business payment is also a crucial part from Heartland Payments+.

Pros

Heartland Payments+ makes the billing process accurate and faster.
Besides, Heartland Payments+ has the best invoice processing approach

Cons

Heartland Payments+ is so extensive, where it helps us manage all the payment processing options without challenges.

Response from Heartland

Hi Pasquale, thanks for leaving us this positive review! We’re thrilled to hear payment processing has been easy to use and accurate without any challenges for your business. We look forward to our continued partnership!

Richard
Overall rating
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Extensive Payment Managing Avenue for Businesses

Reviewed on 2024/07/15

Heartland Payments+ is the choice that saves all the sales processing needs for companies, and this...

Heartland Payments+ is the choice that saves all the sales processing needs for companies, and this makes businesses globally.

Pros

Heartland Payments+ has fruitful ways of processing all payments, and sales of products are made swift and secure.
Heartland Payments+ has valuable communications strategies, and this saves all the payments needs.

Cons

Heartland Payments+ has improvised all sales and payment needs, and there are no strategic problems.

Response from Heartland

Hi Richard, thanks for taking the time to leave us a positive review! We’re glad to hear Payments+ has met your business’ payments needs and we’re very excited for our continued partnership.

Kasuku
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Heartland Payments+ Has Excellent and Accurate Features

Reviewed on 2024/07/29

The experience is incredible.
Heartland Payments+ is so amazing.

The experience is incredible.
Heartland Payments+ is so amazing.

Pros

I like the dependable and simple to comprehend features of Heartland Payments+.
Heartland Payments+ is so accurate, fast and dependable.

Cons

I like the flawless features of Heartland Payments+.
Heartland Payments+ is so powerful.

Response from Heartland

Hi Kasuku, thanks for leaving us a 5-star review! We're so glad to hear that Heartland Payments+ has been accurate and easy to use for your business. We're very excited for our continued partnership!

STEVE
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Happy with service

Reviewed on 2024/06/25

Since I switched from a email verification to a text verification working much better.
I'm using...

Since I switched from a email verification to a text verification working much better.
I'm using the virtual potico method

Pros

Easy to use and great customer 800 number service

Cons

I had a problem since they set up 2 verification process. Worked it out with customer service

Response from Heartland

Hi Steve, thank you so much for taking the time to leave this review! We’re so glad to see that our payments solutions have not only been easy to use, but our Customer Service team has been able to help you out when you need it. We look forward to our continued partnership!

Gatuni
Overall rating
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Heartland Payments+ Has Incredible Features

Reviewed on 2024/07/16

Heartland Payments+ has been a super amazing tool for payment processing.

Heartland Payments+ has been a super amazing tool for payment processing.

Pros

Heartland Payments+ has the best payment processing properties.
It has been super effective.
Heartland Payments+ has been amazing.

Cons

No regrets about Heartland Payments+.
Heartland Payments+ is amazing.

Response from Heartland

Hi Gatuni, thank you for leaving us a 5-star review! We’re glad to hear Heartland Payments+ has been a great tool for your business and we’re very excited for our continued partnership.

Rafael
Overall rating
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy and flexible payment process

Reviewed on 2024/08/19

Heartland Payments+ simplify process payment and solve issues with payment or card declined.

Heartland Payments+ simplify process payment and solve issues with payment or card declined.

Pros

Heartland Payment+ help to verify and process payment by customer accurate and free from errors. Generating invoice and billing to charge to customer is easy and has various way to sent it to customer. Track invoice due date and sent reminder if the payment is still not cleared.

Cons

This payment platform received the least complaint from our customer about payment not through or get declined.

Response from Heartland

Hi Rafael, thank you for leaving us a review! We are glad to hear that Heartland has helped to simplify your payment processing needs by being easy and flexible to use. We look forward to our continued partnership!

Annah
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Universally Acceptable Payment Solution

Reviewed on 2024/04/30

Pros

Heartland Payment is convenient and easy to run or execute in matters payment management.

Cons

Heartland Payment has coordinated all the payment requirements for companies.

Response from Heartland

Hi there. Thank you for taking the time to leave us this positive review! We're so glad to see our payments solutions have been convenient and easy to use for your business. We look forward to our continued partnership!

Ashutosh
Ashutosh
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Smooth payments procesing service

Reviewed on 2024/09/26

Heartland Payments+ is smooth and secure, which is great for businesses needing scalable and...

Heartland Payments+ is smooth and secure, which is great for businesses needing scalable and industry-specific services.

Pros

Customer support of Heartland Payments+ is great, they have assisted us in any problem we have faced. It also provides us with customer insights and analytics which helps us to track sales and other performances.

Cons

We have not faced any major issues so far.

Response from Heartland

Hi Ashutosh, thank you for leaving us this positive review! It's great to hear that our Customer Support team has been there for you and your business. We're glad Heartland analytics and insights have helped your business operations as well. We look forward to our continued partnership!

Harsh
Overall rating
  • Industry: Graphic Design
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fast, Reliable and Safe Payment Processing

Reviewed on 2024/08/01

Heartland Payments+ is very accurate with payments and has strong security. It’s improved its...

Heartland Payments+ is very accurate with payments and has strong security. It’s improved its payment methods, so there are no security problems. It helps with global marketing and processes payments quickly and safely without any delays.

Pros

Heartland Payments+ is great at processing payments quickly and securely. It makes billing and invoicing faster and more accurate. I love how it keeps online payments safe, and it helps sell products smoothly and securely.

Cons

So far, I haven't heard any complaints; the online payments are smooth and secure.

Response from Heartland

Hi Harsh, thank you for leaving us a 5-star review! It's great to hear that Heartland has helped you handle billing and invoicing faster and more accurately. Thanks for the feedback and we're very excited for our continued partnership!

Abhishek
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

"When we talk about fast, Reliable and safe payment method only Heartland payment+ meet all...

Reviewed on 2024/10/13

Strong security and great payment accuracy characterize Heartland Payments+. No security issues...

Strong security and great payment accuracy characterize Heartland Payments+. No security issues exist because it has upgraded its payment options. Payments are processed swiftly, securely, and without any delays; it also aids in worldwide marketing.

Pros

Heartland Payments+ excellent at securely and instantly processing payments. It improves accuracy and speeds up billing and invoicing. I adore how it facilitates easy and safe product sales and maintains the security of online payments.

Cons

Online payments are easy and safe, and I haven't heard any complaints yet.

Response from Heartland

Hi Abhishek, thank you for leaving us a 5-star review! We're thrilled to know that our services have helped simplify your payment process. We look forward to continuing our partnership!

Abhishek
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Make payment to your employees with Heartland Payment+

Reviewed on 2024/09/04

I have few people who works under me and I have to pay them time to time as part of their monthly...

I have few people who works under me and I have to pay them time to time as part of their monthly wages for the services I take from them. So I use Heartland Payment+ for this purpose and it has been working quite good till now with a very low fee as payment gateway charges.

Pros

I have been using Heartland payment+ for almost a year I can say that I can track each payment made to a person even from past with even a minute details such as tax charged and payment gateway charges. The best thing I felt about this software is that it's one of the gateway which charges lowest payment processing fees.

Cons

Sometimes, I have seen some delay in payment processing from the company, but it's been very rare scenarios. Last time it happened was 3 months ago, but mostly it works fine.

Response from Heartland

Hi Abhishek, thank you leaving us a positive review! We are glad to hear that Heartland has helped your business' payment processing needs. Thank you for your additional feedback and we look forward to our continued partnership!

Sameer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It is functional but slightly overpriced for the product. Support from tech and customer...

Reviewed on 2024/06/14

It spares us from having to interact with one another by enabling us to securely collect payments...

It spares us from having to interact with one another by enabling us to securely collect payments from our clients over the phone.

Pros

It has always been reliable and easy to use. It is also better since it enables you to securely store patient’s regular card numbers, thereby simplifying things for both the patient and the clinic.

Cons

The only aspect of Heartland Payment that I find annoying is that if the security code changes after a card expires, you have to re-add the entire card. Only the name, address, and expiration date can be edited on this website.

Alternatives Considered

Square Payments

Response from Heartland

Hi Sameer, thanks for your thorough feedback. We’re glad to hear our Payments solutions have been convenient and easy to use. We’re sorry to hear you felt a lack of customer support. We’d like to learn more about your business needs and how we could improve. Please email us at [email protected] so we can speak with you directly.

Tiziana
Tiziana
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

one of the best and safer payment system

Reviewed on 2024/08/12

Pros

Heartland Payment Systems is the best solution for our online school to process students subscription and payments in a safe way

Cons

we don't like that there is a cancelation fee if you wabt to end the service

Response from Heartland

Hi Tiziana, thank you for leaving us a positive review! We are glad to hear our payments solution has worked for your business. We appreciate your additional feedback and we're excited for our continued partnership!

Joe
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Heartland Payment Services

Reviewed on 2023/04/07

Pros

Integration into Point of Sale system and Web Portal.

Cons

Sometimes we don’t understand bills and charges.

Rachel
Rachel
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best in class for this service

Reviewed on 2018/06/19

Pros

I am not sure anyone can beat Heartland Payment Systems. We moved between processing companies 4 times over 5 years and as a consultant for other hospitality businesses I still recommend them ahead of all else. From the reps, to the service, ease of use, low processing rates and an incredible company that stands behind it all. This is a brand you can trust and service you can count on.

Cons

There are no cons with Heartland unless you can't find a rep in your local area. Then I say, work with them anyway, they are worth it and you will be treated like family no matter what.

Tim
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

regular user

Reviewed on 2022/05/10

Overall experience was favorable

Overall experience was favorable

Pros

ease of ACH and recurring billing set up -

Cons

did not have capability to handle employment taxes in Canada - problem for us as we had a couple of Canadian employees

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Heartland Payments+

functionality and support

Reasons for Switching to Heartland Payments+

price point
Barbara
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Poor Customer Service

Reviewed on 2021/10/12

Pros

As long as we were using the point of sale system, we were very happy. Cancelling our service was a nightmare.

Cons

We were charged for 3 months after attempting to stop our service. After speaking to Customer Support [SENSITIVE CONTENT] I was told that I would receive a call or email within 3 - 5 days from the client-management team about a refund. After 7 days of no contact, I called back and had to insist on speaking to a client manager. I finally spoke to [SENSITIVE CONTENT], a Client Manager, who said that there was nothing he could do to reclaim the fees charged to us. Very poor client service.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Heartland Review

Reviewed on 2019/04/12

Heartland was great for a payroll company. It provided many details, notifications, and great tools.

Heartland was great for a payroll company. It provided many details, notifications, and great tools.

Pros

Heartland is amazing! We have used this since we have started our company! As an employee, I love being able to go on and see what I will be paid on payday. I have the ability to look back on previous checks and check my hours, also, when it has been deposited into my account, I am notified.

Cons

One issue we had with Heartland was that whenever employees wanted to make changes on their account, they needed to go through the administratr and that was not always an easy task.