Bonterra Guided Fundraising Reviews

The software is feature packed and there is great customer support. An individual coach makes the experience operating the software within the framework of your fundraising efforts is the icing on the cake.

There are a lot of moving pieces, so you have to stay abreast of the software.

NFG was brought to our non-profit organization through a Jumpstart program and we compared it against the Salsa system we were using. Bonterra is much easier to use and reports are infinite - We love it!

We were gifted reduced pricing for the software the first 1-2 years, so the retail price is a bit harder for our non-profit but the benefits are much greater and we'll continue to use it

It is very easy to use. Using Bonterra transformed our lists of names on paper into a tool that allows us to track gifts and other information from our donors easily. Sending news via email blast is a snap. I was afraid of all the work that using Bonterra would entail, but it wasn't hard. And now we have tools to manage our interactions with donors, consumers, and anyone who has shown an interest in our organization.

initially, data entering was cumbersome, but we received help with that, too.

I came to this product when the online giving fee of our previous provider went through the roof. I was pleasantly surprised at how intuitive and friendly the contact management and donor management functions are. Now, I am using it for event management, which is a bonus.

Often, when an online donation is made, it generates a new contact, even if the person is already in the system. Yes, this can be cleaned up quickly by combining contacts. But I'd like the system to recognize each individual. And, of course, my gripe with all these systems is it doesn't handle household giving well. How do you count a gift from a married couple? It has to go against only one of their records.

In the areas that we use frequently the system is fairly easy to use. I know it can do a lot more for us but I don't know how to use those functions.

The customer service is not great. If you have a question or need help you have to go through the chat box and you get a video to watch. Maybe I am just old and not too techy but a real person would be much more helpful. I am never in a situation where I have time to watch a video to get an answer.

Customer service is very good and ease of set up for different campaigns is great

cost, limits for number of donors I can have

The system is user-friendly and easy to navigate, allowing for effective management of donor records.

The fundraising consultant wasn't as helpful as I would have hoped.

I like that it is simple and user-friendly. I have also enjoyed the customer support they have and always help and answer questions quickly and effectively.

Least favorite part is that when you set up an event, after selling 50 tickets, NFG takes $1 per ticket sold. As a nonprofit, this adds up quick for us. Although I love using NFG, if we could find another platform that didn't do this but had all of the other good features NFG has, we would probably switch to them.

It’s the perfect merger of a development system and communications platform for a small to midsize nonprofit. I have been a customer since 2016 and have brought BGF to two nonprofits and have recommended to several colleagues who were looking for an easy, accessible solution for their nonprofits.

I loved the data services plan which is being phased out and do hope there is a replacement for it soon.

The customer service and onboarding was very easy to follow. Customer service when I have questions is very fast and easy. The team is knowledgeable and very helpful.

The time it takes for donations to deposit to our bank.

Salsa has everything you need. So many options and capabilities. Unfortunately we moved from it and wish we wouldn’t have because the software is simply so good and includes everything you need

The only problem is their event capabilities. They don’t have the best event software to handle all aspects of an event

Ease of use and support for set up transitioning from another service.

Inability to customize the contact types. You must select from the chosen types.

We have used Network for Good for the last couple of years and it has made fundraising simple for our organization! It is an essential development tool!

We would love if it integrated with some of our other applications. For example our CRM system, Copper.

Not only donor management, but the ability to communicate with your donors through text, email, etc.

I like most all of the features of the platform. I don't have a con to list.

It is an easy way to manage funding and organize everything.

It is difficult to set up items and payment can be kind of drawn out.

Bonterra is easy to navigate and has made launching our inaugural fundraiser a breeze! Things have been integrated seamlessly. We will continue to use them for upcoming events.

There isn't a way to reorder sponsorship levels on the event landing page (ascending vs. descending). Hopefully this optional feature can be added.

Initially our utility benefited by coaching sessions, After the first year we dropped that feature. Being able to send email blasts to selected donors was utilized frequently.

Learning a new system is always a challenge. Sometimes accessing staff for assistance caused delays.

Easy to navigate. Allows us to use email blast features for our newsletter, etc.

It could be a more discounted rate for nonprofit organizations.

What I like most is that you are very clear, transparent and you carry out different courses to understand and learn more about you and the different ways of making donations.

I actually have no complaints against you, you are wonderful.

This is a good software program that lets you set up campaigns, easily track results, communicate with donors, and download information from donations.

I wish it paid out bimonthly instead of monthly.