iMIS Reviews

We had a unique set of needs for a CRM and iMIS delivered! We have been able to customize the back end and hook other programs up using API. It has made our processes so much easier.

There was a bit of a learning curve when getting the system set up, but once you get the hang of it, it's fairly easy to navigate.

The basic functions are included in the general package, but you can upgrade if needed. With the cloud version, as new changes are made they are included at no extra fee. You can access your data and the product where ever you have access to the internet. Works well with most computers as is not actually on your system.

In using the cloud version if your band wide is not fast or if you have problems with your internet connection you don't have access to your data.

I love that there are so many different functionalities of this software. We use it for our membership, for fundraising, for events, for data collection and there is still so much more that we could get out of this software. It's customizable features are really a bonus and I love that I can share customized data with our board directly in their dashboard!

I find it a steep learning curve, now that I have worked with the software for a while it's easy but it takes some time. Thankfully there is a supportive community and ample training opportunities!

The front end user have option either on the desktop or the web. I enjoy working with the extra tables and looking forward to start reporting in MS SSRS service.

New User Credentials tab for the login security, we are having to many issues with it and the can no one help use. The logon does not change if the email is updated in the profile. It is very messy.

Seems to be easy to enter information into the database.

Have issues with password reset and system admin errors. I think some of it is not cleansing the database but these are easy functions and should work regardless.

Everything in one place - events, member profiles, website; all linked into one. Managing our website is very easy when using the tools given.

It's easy to make a mistake, but with proper training, runs smoothly. Imis Rise is lacking features that would be very beneficial (document manager icon, for example).

Being able to update website fairly easily. Having capability to communicate directly w/ event registrants. Being able to export reports more easily.

Depending on modules you are subscribed too, some functionality seems to be limited. Understanding queries and how to set those up; understanding event setup.

Full integration with CMS RiSE, ease of extracting data through reporting system

Some components (or modules) tend to be expensive, use limitations to "licensed users" only

Flexibility

Originally very comprehensive but features being lost

Moving to new platform continues to erode features

To be very honest we inherited this product from a previous staff. I believe that the implementation of this product on our end was poorly organized and thus, has lead to it not meeting our needs.

Over all we've had issues with the program set up not being fully comprehensive and thus, huge chunks of data are getting missed with our members

Imis is flexible and adaptable since they are a small company. They take care of enhancement requests in a relatively timely manner as compared to large companies.

Lack of support because the company is suppor. Low amount of partners, limited selection.

The ease of use and ability to speak with a real person for support.

Cost is significant to our organization. Also, the length of time for updates.

The cost and the effectiveness of the program are superb.

The technical and customer support are simply not the best.

how customizable it is!

that we have to customize it to work for us! We have wanted to integrate it with other softwares and it is not always easy to do this, and it is not the end-all be-all product for everything, but it certainly is the base to build on.

Extremely customizable software solution with hundreds of data fields and related tables. The user support network is friendly and very welcoming. The National user group offers extensive training options. The reseller network is robust. Once you figure out your standard operating procedures, it works very well. There are a lot of standard web site templates and integrating the database to websites gives the ability to provide very highly unique experiences to highly segmented audiences.

Requires advanced knowledge of databases and SQL reporting. Be prepared to have consultants do much of the maintenance work. To get the web sites working very well, requires knowledge of a proprietary CMS. Finding job candidates with experience using the software can be a challenge and training costs will be higher for that.

iMIS is always evolving and adapting to new technologies and business practices.

The software allows is to maintain membership demographic information and organize the data in a way where staff have access to the information they need. Being able to create IQA for some of the requests has been most helpful.

While I understand everything off the the shelf isn't for every organization, more times than not, we've had to customize or build something totally out of iMIS to fulfill our needs. (i.e. our mandatory CLE tracking for each state is different. There's no flexibility in the iMIS CEU tracking for us to be able to do this in iMIS)

- easy to use software
- lots of different options included in out of box software
- decent third party application integrations available
- IQA's are very easy to use and set up
- Marketing and Process Automation also are easy to set up and use

- our association needed to build quite a few custom pieces to meet our needs via a 3rd party
- some limits in some areas
- complicated scripts/reports don't transfer over well into iMIS web, need to overhaul reports to make them work

It is easy to use and very user friendly. Meets all the current requirements for our company

When we first got iMIS we had alot of customization which as we upgrade does create some problems

Imis has evolved from a standard database to a full EMS system. We can track data from the website, we can have our members pay dues online and update their profiles,

If you don't have an experience imis person on site, consulting fees can be expensive. Especially when you have to do an upgrade or SQL work.

The ease of use! The functionality! The options! There is so much to iMIS that can be utilized by organizations that will make every day operations easy and beneficial.

I would only say that a con to the software is that some of the modules aren't included in the out of the box software.

Tailored to the needs of associations. Its more about adapting it to our association rather than starting from scratch.

Reliance on third-party service providers to implement the larger changes is a little frustrating as they need a certain level of knowledge to understand what the changes are. It's these extra billable hours that really add up.

Easy to use. Good fit for our organization and has a wide range of integrated products that we also use.

Events module is quite limited but for simple events its a good fit.

Again, the customer service is my favorite part. I am not very technologically savvy, so the in depth explanations of different functions of the site are so helpful and allow me to give our customers the best websites.

I feel the software is still pretty complicated, even with the iMIS tutorials, at least for someone who is not use to diving very deep into the stuff behind websites.