DelivApp Delivery Management Reviews

We are a delivery company for restaurants and we handle about 100k deliveries per month using DelivApp, and we usually have more than 70 couriers on shift on a daily basis. We've grown to these volumes using this software and I like most that the system works well regardless of the volumes. Dispatcher portal is very fast and automation is good, the new version of the courier app received a very good feedback from our guys. For several years, we'd been using only logistics module, but we are now rolling out our marketplace, which we setup on DelivApp. The overall experience was also great, I worked on the menus with restaurants and we managed to get more than 100 businesses onboard very quick.

In the beginning, we had some challenges with the courier app, but they were resolved in the new version. At times there are minor bugs but they get resolved quickly.

Delivapp's value proposition is exactly what's needed for the restaurants and chains looking to take control of their delivery operations and secure profit margins. It allows to run restaurant delivery end-to-end: from ordering platform and app, order dispatching, courier management all the way up to loyalty program.

There is a learning curve as the system is feature rich. Some of the features are not as core (eg analytics module requires improvements

pretty easy to operate, support is really quick
DelivApp is also doing changes only for our needs

Does not fit 100% for all our needs, but they are pretty unique.

I can't say that I like something specific because I liked something exactly as much as I liked the communication between Supplier and Customer, everything is solved in a short time and without problems!

I don't like that there are no notifications when an order enters the dispatcher but I was assured that this problem will be solved.
I don't like that there is no mobile application for dispatching,

The intergration delivapp provides us to Intergrate with multiple system have helped us to move away from manual process. The team have been super helpful for us to mange the whole process of changing from existing system to their platform.

We couldn't find any problem with their system after using 2 months. Even when we needed some changes to be done they provided us with instant solutions

This SW helped us in many ways in regards to delivery management. The most straightforward outcome was during rush hours. Especially when we were running 1+1 (buy one - get one for free) campaign. The campaign itself was working like a charm - we were getting tons of orders, but operation wise it was a nightmare: lost orders, angry customers, non-stop "where is my order" calls. At the end of the day we were hardly see any actual income from these few hours due to all compensations and canceled orders.
It all changed at once when we started to use DelivApp. It helped us to create well organized delivery routine, eliminate delayed and late orders. Our customers satisfaction changed 180 degree.

Well, as with any new solution, it takes you some time to get used to it and change your existing routine (even though it was very inefficient). But the DelivApp team was with us during the whole process so after all it was quite painless

Good support team from DelivApp, they have been very professional and patient to solve the problem you have.

Don’t have some related hardware, some functions need to be further developed.

Una solución confiable de gestión de pedidos y entregas que pudiera ayudarme a escalar mi negocio, ¡y encontré Delivapp! El software es completo, cubre todas sus necesidades, tiene un excelente soporte al cliente, se lo recomendaría a cualquiera.

ES sencillo, sin inconvenientes. No hay nada que agregar