AlohaABA Reviews

Aloha is clearly built for BCBA's and people running ABA companies. It feels like they've thought of everything I could possibly need or run into.

I would love an app, but that isn't the biggest deal. Their browser based software scales well on all devices.

Billing and reports are very well done.

The user interface with scheduling could be better. The month view isnt useable. All the cons have been submitted as tickets by myself and [sensitive content hidden].

All of the features are well thought about and very specific to the needs of my field. The customer service is top-notch and uncomparable to other similar organizations. I appreciate the very prompt and individualized support.

I really enjoy and appreciate that Aloha integrates with other data collection platforms but it would be great if they had their own and everything was just in one platform. It would be great if the system was a little faster. It can be slow to save information.

The software is very user friendly. Each clinical staff takes about 30-45 minute to learn the appointment and scheduling features during orientation training. Our biller took two initial training sessions with Aloha staff to run the basic billing process. Customer service has been the best in town, everyone is responsive and helpful, including those in the management positions and higher ups.

I would love to see Aloha to offer most customizable reporting features for executives to run analysis of the business.

We have loved all of the support we have been given throughout our implementation process ([sensitive content hidden] have helped us, specifically). Throughout the process, both have answered our questions and addressed our concerns very professionally, quickly, and fully. Much of our anxiety regarding transitioning from another platform to AlohaABA has been thoroughly alleviated.

Getting acclimated to some varying features has been my least favorite part of our migration process, but this is to be expected and is not a con at all; we simply need to get used to a better product--there are worse fates!

The ALOHA team has the most-helpful, most friendly, and excellent customer support. I simply could not operate my small business at our current scale without the help of the ALOHA team. I am so proud I selected ALOHA as our performance management system.

The ALOHA team is working to update their scheduling platform. I look forward to the future integration with an AI scheduling company or their own updated internal system.

The set up for Aloha was easy with the support of their team and implementing it with my team was simple. It is not difficult to train others on use of this platform. One of the biggest upsides is the link with HiRasmus, makes life so much easier!

I wish the reporting was more fleshed out and scheduling had some more user-friendliness features but overall this platform is great.

It is easy to use, and has a convenient dashboard for a holistic view of your practice, with important reminders, appointments not yet billed and snapshots of performance/activity. Above all though, is the customer service experience I have received- it is unparalleled from beginning to end. The training provided by [sensitive content hidden] is detailed and thorough, and she meticulously answers the questions asked. I also love that I can reach out anytime and for the first several months met with her weekly. I gained so much and it took the anxiety of managing the back-end billing, myself, to a much more manageable level.[sensitive content hidden] is so professional and supportive- she teaches you to accomplish those items on your own. The AlohaABA product is well worth its fee. Thank you [sensitive content hidden] for your perspective on what high-quality customer service yields- loyalty, support and a product that shines.

The utilization feature is a bit finicky i.e it would be good if it showed you remaining units in an easier way.The location drop down doesn't always populate the addresses for the appt you added, so sometimes, I have to manually enter these, even though I just did on the clinical appt.

The user friendly features! With so many features available, it is still very easy to navigate.

So far I have not been able to find something I dislike.

We’ve been using Aloha for our in-home ABA agency, Play-Based Wellness, and it has been absolutely vital for our operations. The platform is incredibly user-friendly, making it easy for our team to navigate and manage our daily tasks efficiently.

A special shout-out to our Customer Success Manager,[sensitive content hidden]. She has been exceptional, always available to provide support and troubleshoot any issues we encountered. [sensitive content hidden] went above and beyond in helping us learn the system, ensuring we felt confident and well-equipped to make the most of Aloha's features.

If you’re looking for a reliable and easy-to-use system for your ABA practice, I highly recommend Aloha!

Aloha works really well on desktop, it would be wonderful if it had an app!

My customer success manager! [sensitive content hidden] is knowledgable, patient, efficient and has a great sense of humor! I really appreciate working with her and her patience in training me. She deserves accolades!

I wish utilization per client was more clear

I like how simple it is too bill and the session note generation feature.

Difficulty with secondary billing and the length of time it takes to schedule appointments

Ease of use, functionality! Its a very intuitive software, the physical appearance of the screen makes it easy to navigate and follow.

If its out there, haven't found it yet.

The customer service department at Aloha is amazing. We've had issues with time zones, and suggestions for appointment features and we are always getting very speedy responses. We've had the customer support team escalate things to web developers and they usually move quickly.

We hear that we're the first ones to ask about features quite often. Which is nice to know they are listening, but I would love for these features to already be in place.

Easy to use and navigate. Like how simple it is to add in authorizations and sessions.

Be able to make a session for a client without assigning a technician. Maybe have an area for 'open shifts' or 'floating sessions'. This way if a technician is out we can simply remove them while looking for coverage.
Would love an app to get onto Aloha, like a shortcut.