NPAWorks Reviews

We have been using this platform for 14 years and we continue to appreciate its functionality and ease of use. Every single employee uses this daily. Its accurate and prevents over scheduling of staff and patients.

We appreciate the adding of new features each year.

The only Con I can identify is that the customer service dipped when the original company was bought out. We were one of the original users of NPAWorks and definitely saw a difference. It appears that they are rebounding but I do miss the original set of organizers.

Scheduling piece is adequate. Somewhat user friendly for scheduling team.

You can not query your own data. Your only access to your data is through their delivered reports. They will tell you in their sales presentation that you can request your own reports but you can not. They will not produce the reports for you. You also do not have access to copy (and edit) any security roles. You have submit a customer service ticket. However... They DO NOT allow you to contact or call anyone in customer support. You have to wait on their reply which can take WEEKS! And even when they do reply they will often say they can not do things when I know for a fact that they can. I am the owner and I have no access to these critically needed data and security in a timely manner. All of this and I pay $10,000 a month for 400 employees!

Easy to use, can use it on my phone or computer.

Can only see more details on client profile and mine on the computer and not phone

Is easy to used, and I like to see the information like in a excel.

Maybe, just asked to many times to be sure to save.

Scheduling, appointment tracking, data storage and data management, flex reporting for analytics.

Flex reporting there are no instructions for how to use the reports or the best report to use for specific analytics and I always have to contact support to understand the reports and how to use them for my need.

it does have good features to schedule appts, set up recurrences and client info

The recurrences can overlap
Sometimes the contracts would flag and kept us from proceeding. Verifying each appt

There are many helpful elements of this software, including the Scheduling Genie and other billing things that we haven't utilized yet.

NPAWorks is very difficult to understand. It's a very technical system. The worst is the Flexible Reporting, which is not user-friendly. It has taken me months to understand the best way to structure each report to be as helpful as possible. There needs to be a more in-depth description on how to use the reporting feature. The NPA Knowledge Base is not well written and contains both very technical and very confusing language which makes troubleshooting extremely frustrating.

I like that it provides a lot of needed information.

It is not very user friendly and needs a lot of training to fully understand how to manipulate the data. Also not easy to import.

Scheduling aba sessions for client sessions and for supervision sessions

should be able to track bcba supervision hours like it tracks rbt supervision hours

This software is very easy to use, quick and convenient.

This software has limited capabilities and should be able to do more.

I like the easy set up easy read and when I need help I can reach someone to help me trouble shoot the issues. Reliable way of doing business.

Error messages need to be resolved by admin and not myself

Easy of navigation throughout software for scheduling and rendering

complex if not trained with accessing other reports

Ease of scheduling. NPA go makes it easy to schedule my ABA service appointments.

NOA works difficulty vs NPA GO. NPA works requires too many buttons to create appointment and is less Efficient.

NOA is easy to use and I can use it on my mobile device while out in the field.

I enjoy using NPAWorks, there isn’t much I would change about the program.

the ability to change your schedule and move things whenever needed

when it doesnt work and you have to troubleshoot what is wrong with your computer

NPAWorks helps with writing electronic notes and keeping my schedule organised, as well as the billing of services.

The software is sometimes slow and often lags when starting up. Notes can also be lost.

Easy to use for the most part. If there’s anything that I don’t get I just ask my admin.

Sometimes my schedule doesn’t line up with a clients schedule . Appears to be a glitch, but is easily fixed.

I like how accessible the program is and how its prompt pretty easy.

The software is a bit out dated it would be nice to have a more modern software.

NPA Works is great for scheduling and accessing client information. Has way to input mileage as well. Easy to use once you familiarize yourself with it.

Takes a little while to figure out where everything is but it’s user friendly and has the potential to use the program for many clinical and administrative functions.

The convenience of using the system software.

Without Wi-Fi it's a little temperamental on an Android.

The visual schedule helps me keep track of my own schedule.

It is very hard to access on a mobile phone/tabletx

Easy to manage, from scheduling to getting reports.

No search bar, so you can find things a little faster.