Dusk IOP Reviews

I engaged Dusk IOP to design and build a way of capturing and evaluating information which is key to a large project we are currently working on. They built a solution in a very timely manner and created forms and workflows which are easy to use for the teams on the ground and effective in capturing the required information.

The scope of work was completed thoroughly and can be easily adapted if we need to make changes over time.

I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery. Dusk does it all.

The learning curve of Dusk is very steep though if you have been around other project management software's you will be able to navigate the various windows, features and options. Word of advice take your time and go through each feature and test implement that into your daily workflow as it will reveal either the lack of or expand into your operations scalability.

The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available.

What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.

Easy to use, approachable company, knowledgeable staff

I had a few questions but these were answered quickly so no down time

The customer service has been great.
We've had a few features added to tailor the platform to our business and having the ability to change/add features to the software (where possible) is a huge plus to us.
The gant chart overview of all projects is a great feature for our management to overview progress as well as the availability of personnel and how this is highlighted with any conflicts.

We are still getting used to the platform and it does take a little while to remember where things are and what they are called but over time this will become second nature.DU

The ease of use, compatibility to other software, and applicability to our needs.

More USA compatible. Needs updated maps of US and metric conversions.

This software allows our business to collect data from our field, with integrity and meaning. We are able to run our Field Force more efficiently, whilst also getting the best results for our Clients.

The administration to output using the software is quite detailed and intensive, however as a business, we made the decision to bring more administration in-house, so our users will have a better experience using the App.

IOP's integration with our businesses exiting systems and processes made workflow and productivity increases immediately. The efficiency across the program from onboarding a task through to completion has enabled growth within our business and suported increased work load.

Coming up over 2 years since migrating to IOP, we are yet to encounter any issues to report on that would deter us from recommending this program to others.

The software was easily implemented and configured to meet the needs of the business. It is multi purposed to cover all streams of a program both internally and customer facing.

During the deployment and working with DUSK Mobile we had no negative experiences re IOP

The simplicity and easy of navigation. Dashboards have also been very well thought out and are relevant to a large majority of industries.

I did not see any cons with this product. My needs were met.

The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation.

The software is perfect for our organisation.

I really liked being able to assign skills to my teams. Each person has a certain area of expertise and I could match that to the job I had to complete.

We worked with the dusk team to better incorporate the routing features for our use.

The ease of setup by Dusk who lead us in a logical and systematic process which made it very easy to get to the end goal we wanted to achieve.

We were hands off and only looked at images or data until the completion; therefore we were not directly involved with the software just the end product.

Integrates with Hubspot, has field management and [sensitive content hidden] is a pleasure to work with

The forms are really hard to understand and navigate

Really easy to setup and deploy. Connected to our environment and drove business insights quickly.

Be great to have notifications pushed out from the platform. But not difficult to build your own.

Ease of use and intuitive functionality

No issues, look forward to the updates and functions