2 reviews

Observe.AI

AI-based call analytics platform

4,5 /5 (2 reviews) Write a Review!

Overall rating

4,5 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
2 reviews
Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's That Good

Reviewed on 2021/02/14

Overall this is a great product and they are headed in the right direction. They still need to improve reporting and language support but they do a great job and making sure when they do release new products and features they do the right way.

Pros

The speech analytics and capturing moments is truly game-changing. It's incredibly easy to set up and start using. The speech analytics is very accurate. If you use it correctly, this will pay for its self easily. Now that they have QM to grade agent calls it's even better. There reporting and analysis around call grading is also great for a newly released feature.

Cons

Reporting leaves a lot to be desired. There are really only single value charts and they don't display any comparisons. This makes it difficult to see trends with your calls. They also only support English and Spanish at this time.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 1 001-5 000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great Product

Reviewed on 2021/02/23

Overall it is user-friendly, and integrates seamlessly.

Pros

I like how automated it is. I will score my calls with pre-defined moments and attributes I am looking for.

Cons

It is more pricey than other tools, and support is sometimes lacking.