Solarvista

4.6 (11)
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2-in-1 Field Service System & 'No-code' Application Platform

Overall rating

4.6 /5
(11)
Value for Money
4.6/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
4.6/5

91%
recommended this app
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11 Reviews

Mattia
Mattia
Overall rating
  • Industry: Civil Engineering
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great product to record Data on Site

Reviewed on 2021/01/15

I'm overall satisfied with Solarvista what it delivers. There is always room for improvement but I...

I'm overall satisfied with Solarvista what it delivers. There is always room for improvement but I believe it is one of the best product I've come across for data recording on site.

Pros

Solarvista is a great product due to the fact that can be used as a platform and is easily and largely configurable to the business needs. The integration within the company has happened gradually and the software has streamlined and made more efficient a lot of processes.

Cons

It is hard sometimes to get custom features required because the product development is quite ringfenced.

Daniel
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Powerful no-code platform for field service

Reviewed on 2023/07/27

We have implemented Solarvista for a number of our customers. We've been able to structure and...

We have implemented Solarvista for a number of our customers. We've been able to structure and automate processes those customers thought would always be stuck in Excel. For me personally the API was a huge plus - few products in this industry have such a comprehensive API.

Pros

The flexibility and configurability of Solarvista is front and centre to its' appeal. No two field service companies have exactly the same processes so a platform that can be configured to match the businesses' processes is ideal, and worth investing the time in configuring.

Cons

The documentation focuses heavily on the "standard template" functionality of Solarvista, but the real strength of the product is in its' configurability. If this configurability were better documented admins could implement faster and be less dependent on Solarvista's support.

Alternatives Considered

Joblogic and BigChange

Reasons for Switching to Solarvista

Solarvista provided the balance of out-of-the-box functionality and flexibility needed for our projects. Solarvista works well for larger orgs willing to invest in process automation.
John
Overall rating
  • Industry: Security & Investigations
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Solarvista - One to Avoid

Reviewed on 2024/04/24

Dreadful. Moved away from the system very early on when the flaws were identified.

Dreadful. Moved away from the system very early on when the flaws were identified.

Pros

The features and functionality it offered. Appeared to be offer extensive integrated functionality.

Cons

The entire implementation process which led to us doubting it could ever be the field service management solution it aimed to be.

Simon
Overall rating
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Service & Repair Software

Reviewed on 2023/08/11

We are using Solar Vista to run the whole of our field and workshop service and repair functions....

We are using Solar Vista to run the whole of our field and workshop service and repair functions. It allows us to track medical devices and their service hhistory.

Pros

The mobile app is very good, our engineers love the way it work so easily for them when out on the road.

Cons

The onboarding process was longer than we had expected, however we have developed a system that is extremely useful, so the time put in will benefit us in the long term.

Alternatives Considered

Joblogic

Reasons for Choosing Solarvista

We have out grown Filemaker

Reasons for Switching to Solarvista

We found the flexibility and functions best suited our needs, its an off the shelf product that also has a large amount of customisable features.
Paul
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Solar PV and heat pump installer review

Reviewed on 2023/08/11

The team at Solarvista have been great at helping me to define our requirements and at setting up...

The team at Solarvista have been great at helping me to define our requirements and at setting up the system.

Pros

The fields and workflow have been developed to specifically meet our requirements. The team at Solarvista have been helpful with setting it up and offering additional options and advice on how to set up workflows.

Cons

It took some time to set up and get going. The biggest challenge has been getting my own team using it consistently, which is out of Solarvista's control

Simon
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simon L - Island Energy

Reviewed on 2023/08/11

Pros

Implementation of solarvista was straightforward, i enjoy the ease of modification of it, adjusting forms, workflows etc.

Cons

The calendar feels clunky at times, i wish you could drag jobs between engineers and the recurring work option is hard to use

Angela
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2023/07/28

Solarvista Live is extremely configurable, I am able to customise the system to meet our customers...

Solarvista Live is extremely configurable, I am able to customise the system to meet our customers needs / demands and Solarvista records this data perfectly for our needs.

Pros

The Customer Support, [sensitive content hidden] and her team are always on hand to support us, any changes, queries is never too much trouble.

Cons

I wouldn't say there are any "cons" however if there are, we work together to see what solutions we can come up with to get us where we want to be.

Joanne
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer Service Team Leader

Reviewed on 2023/08/01

Excellent

Excellent

Pros

Being able to have multi screens open at once and easy to use

Cons

Have to enter the call information twice

Justine
Overall rating
  • Industry: Security & Investigations
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

KRSS review of Solarvista

Reviewed on 2023/08/11

I am a new user but have found it straightforward to use and have all of the customers information...

I am a new user but have found it straightforward to use and have all of the customers information in one place

Pros

The scheduling of engineers is straightforward

Cons

Unsure as I am a new user of Solarvista

Steven
Overall rating
  • Industry: Facilities Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect platform to build for the future

Reviewed on 2021/01/14

From start to finish it has been a pleasure to work with the team at Solarvista.

Not only has...

From start to finish it has been a pleasure to work with the team at Solarvista.

Not only has Solarvista Live simplified and streamlined our field operations but it has provided a platform to deliver real, meaningful and measurable insights into our performance and productivity levels saving the wider account management teams valuable focus time that is better spent elsewhere rather than sifting through reports from multiple sources.

From our initial starting point through to where we are now, the guys at Solarvista have been very clear on where and what they can (and more importantly where they cannot) help us deliver, something that isn't usually found from a company who is trying to "sell you something".

For anyone thinking Solarvista is too good to be true, try it, you may just surprise yourself!

Pros

Running a large remote mobile workforce, we needed something that was easy to use, easy to work, quick to build and deploy but still be able to deliver in all areas of reporting functionality and pre determined deliverables set out within our clients CAFM systems as well as a platform which could connect easily to our own third party systems.

Not only was the design, build, integration and national roll out completed within a 3 month period but it was done without using conventional "IT" developers whilst still incorporating our multi client base with their very different and specific needs.

Training on the platform for our field operatives was condensed entirely in to a series of short training videos, narrated by myself, totalling 45 minutes. The field teams reported that the system was "fool proof" and "so easy to understand for a technophobe like me" which I think speaks for itself. Desk training was rolled out in videos which lasted just over an hour with very similar feedback.

Cons

There are no cons to speak of at this time. Not only have we delivered on our initial business set targets but we have a roadmap of where we are going with future developments and how we can use these to drive our business.

john
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Streamlined setup with knowledgable sales and service staff.

Reviewed on 2021/07/15

SolarVista replaced several of our aging systems into one and provides a better customer service...

SolarVista replaced several of our aging systems into one and provides a better customer service with less maintenance and overheads.

Pros

SolarVista offers a straight forward installation path and minimal upfront investment. It works well with engineers own devices or can be standardised across company provided hardware. It is well integrated across service, labour, projects and inventory. It routinely makes smart assignments with intelligent routing.

Cons

On some older devices performance was not great but these issues are being addressed and some of the old devices are past retirement date and should be replaced.