Innago

4.9 (380)
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Overall rating

4.9 /5
(380)
Value for Money
5.0/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
4.9/5

99%
recommended this app
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380 Reviews

Putalamus
Putalamus
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love Innago

Reviewed on 2024/02/18

Thus far working in Innago has been a great experience.

Thus far working in Innago has been a great experience.

Pros

Switching to Innago has eased many burdens I had. We are a small nonprofit that depends on every dollar. Being able to afford a rental software for our income based supportive housing is a game changer. The things i love the most are Cost and simplicity.

Cons

Missing a few needed areas of reporting.

Alternatives Considered

RentRedi

Reasons for Choosing Innago

I switched because Buildium was costly for us and I needed a feature that wasn't included.

Switched From

Buildium

Reasons for Switching to Innago

There were certain features I needed that were not in RentRedi yet.
Steven
Overall rating
  • Industry: Commercial Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Innago Property Management Software

Reviewed on 2024/03/14

Experience has been exceptionally straightforward. Easy to learn software.

Experience has been exceptionally straightforward. Easy to learn software.

Pros

Innago is free for the property manager/owner and is a full suite of tools required by property manager to run small to large rental properties.

Cons

Application process needs to require applicants to fill out all requested items before submitting (such as referrals)
Pre built lease would also be a huge win. Current model requires you to bring your own lease. Software to convert PDF lease to fillable form is easy to use.

Alternatives Considered

RentRedi

Reasons for Choosing Innago

Innago is a powerful Property Management software while apartments.com is suited best for leases and recent collection.

Reasons for Switching to Innago

Innago has no cost for the user while other projects are subscription based.
Bob
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

After 2 months of Use , this is March 9, 2022

Reviewed on 2022/03/09

Not perfect they need some work but trying

Not perfect they need some work but trying

Pros

I like the price Free to landlords and only $2 to send ACH or E-Checks for tenants

Cons

There are a lot of bugs, even if the error is user error there seems to be no system to tell the user the issue so you have to contact support which is very time consuming, I have been waiting for a couple weeks now for a fix on the lease data boxes shifting, Cannot send lease because they will come back with data boxes that have shifted and will need to be redone, I have had to send lease outside of Innago. I hope these issues get resolved very soon, i will do an update here in a couple more months

McIntosh
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good PM software that checks all the boxes

Reviewed on 2024/10/07

Pros

All-in-one service that offers lease management, payments, maintenance, and communication

Cons

Some features are a bit limited and could benefit from enhancements to improve functionality

Amy
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Innago is a perfect landlord tool!

Reviewed on 2024/08/22

Innago is a perfect landlord/property management software. It does everything we need for our 30+...

Innago is a perfect landlord/property management software. It does everything we need for our 30+ properties

Pros

It does everything we need for our 30+ properties

Cons

Maintenance is done during business hours.

Melissa
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Innago has simplified the payment process! - User Friendly-

Reviewed on 2024/08/22

My overall experience thus far has been great.

My overall experience thus far has been great.

Pros

I have recommended Innago to other property owners.

Cons

What I like the most is the ease of use.

William
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Innago is a powerful rental software at a great price!

Reviewed on 2024/08/22

While I have only been with Innago for a little over a month, it was intuitive and simple enough...

While I have only been with Innago for a little over a month, it was intuitive and simple enough that I decided to move the rest of my portfolio over to the platform.

Pros

Innago makes it easy for me to manage my entire rental portfolio. It's a great software at an even better price, free.

Cons

The part I dislike most is only being able to send one document for signing at a time. This can take a while for each new resident to get through the entire onboarding process.

Verified Reviewer
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service!

Reviewed on 2024/09/26

Great experience so far. Quite easy to use.

Great experience so far. Quite easy to use.

Pros

The ease of use. Adding units and tenants is a smooth process. Also that there are free features for the tenants to pay as well as a feature to manually enter payments.

Cons

Some parts were a little confusing at first, but once I figured out where everything was located, it became a smooth process. This is the first managing my own property, so it was more in my end of trying to get familiar with different platforms.

Alternatives Considered

Zillow Rental Manager and Trello

Reasons for Choosing Innago

I couldn’t manually enter in payments and it was harder to keep track of maintenance

Switched From

Zillow Rental Manager

Reasons for Switching to Innago

Price and ease of use were a couple of factors
Ben
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy experience for my needs

Reviewed on 2024/10/03

Pros

Innago has everything I need for my relatively simple setup. I have 1 property to manage and I found the features to be great for my purposes. The background check process was really easy on me and my tenants, and the whole thing is really easy to manage. It has good tracking for expenses, and things are generally intuitive.

Cons

The UX is a little bit dated, but everything is there that you need. The relationship between propert>units>tenants>leases is a little confusing the first time, but once you understand it it's not bad. I do wish the lease editor was a little easier to use, adding merge fields is pretty tedious and it was hard to get the formatting correct.

Alternatives Considered

Apartments.com Rental Manager

Reasons for Switching to Innago

Features seemed easier to use and liked the tenant experience more.
Mia
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Innago small business user

Reviewed on 2024/11/21

It has been okay. It takes tech support a little longer than I would like to respond to emails and...

It has been okay. It takes tech support a little longer than I would like to respond to emails and they do not answer calls

Pros

Being able to access it anywhere. I travel a lot so convenience is important to me

Cons

Payment processing time and their response time when you have a issue is a bit delayed

Alternatives Considered

Buildium

Reasons for Switching to Innago

Cost as a new business starting out. The price works good for me while I develop my business
Belinda
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Innago

Reviewed on 2023/11/15

Innago has been great since I have started using it

Innago has been great since I have started using it

Pros

I love the online payment option and tenant management

Cons

I do not like that I cannot turn off the credit card option

Alternatives Considered

RentRedi

Reasons for Switching to Innago

Price was best over all other products researched
Brittany
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Innago is the BEST option for small or private Landlords!

Reviewed on 2024/06/12

Pros

I like that it gives me a professional look the most while being free for me to use. It is a great way to participate in the modern age w/o it being expensive for those of us who are using it for a unit or two. My only alternative would be traditional pen and paper which I like to avoid as someone younger myself!

Cons

It can be a bit overwhelming to start, but I think that argument could be made for any program when you are encountering a new UI.

Nicolas
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nick's review

Reviewed on 2024/10/14

Overall it has been really great and convenient.

Overall it has been really great and convenient.

Pros

I can manage every single thing with every single property and I can assign different users.

Cons

That I can't switch a tenant to an owner or if I put an email already under someone and labeled them wrong I cant switch them to the right job label without using an entirely new email.

Chelsea
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

General Manager

Reviewed on 2024/11/05

My experience with Innago has been satisfactory.

My experience with Innago has been satisfactory.

Pros

Innago has made it so much easier to manage our properties.

Cons

I don't believe Innago is as user friendly as it could be.

Karim
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Efficient Property Management Simplified with Innago

Reviewed on 2023/05/24

My overall experience with Innago has been exceptional. The platform has revolutionized the way I...

My overall experience with Innago has been exceptional. The platform has revolutionized the way I manage my properties, providing an all-encompassing solution that simplifies day-to-day tasks and enhances efficiency. The intuitive interface, comprehensive features, and robust customer support have made Innago an indispensable tool in my property management endeavors. It has streamlined operations, improved tenant communication, and facilitated effective financial management, resulting in a seamless and rewarding experience.

Pros

Innago impressed me with its exceptional features and functionalities. One standout aspect is the seamless integration of various property management tasks into a single platform. From rent tracking and tenant communication to maintenance requests and financial reporting, Innago provides a comprehensive solution that streamlines property management processes. This all-in-one approach significantly improves efficiency, saves time, and enhances overall productivity.Furthermore, Innago's user-friendly interface deserves praise. Navigating the platform and accessing its features is intuitive and straightforward. Even for individuals without extensive technical expertise, Innago offers a hassle-free experience, allowing property owners to focus on their core responsibilities rather than getting bogged down by complex software.Another significant advantage of Innago is its robust customer support. The Innago team has consistently provided prompt and helpful assistance whenever I encountered any issues or had questions. Their dedication to customer satisfaction and willingness to go the extra mile in resolving concerns have greatly contributed to my positive experience with the platform.

Cons

While Innago has been an excellent property management solution overall, one aspect that could benefit from improvement is the reporting customization options. While the platform offers standard financial reports, having the ability to customize and tailor reports to specific requirements would be a valuable addition. This would allow users to extract and analyze data in a way that aligns precisely with their unique needs and preferences.

Andrew
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly Property Management Software.

Reviewed on 2024/10/30

Great user friendly application. Easy to send leases and get them signed.

Great user friendly application. Easy to send leases and get them signed.

Pros

It’s user friendly and flexibility for different situations is great. I am renting to a company and being able to change and add text boxes to accommodate a companies needs is great!

Cons

No way to do a sample or test account or lease to see how it all looks from a tenant perspective. For my first time this was important.

Katina
Overall rating
  • Industry: Investment Management
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Management

Reviewed on 2024/10/09

Pretty good. Ease of use and the automation of invoices is great

Pretty good. Ease of use and the automation of invoices is great

Pros

Ease in payment collection and the dashboard

Cons

Customer Service occasionally, only when they are not helpful. That's not often. most are excellent and quick to respond

Trask
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Innago Review

Reviewed on 2024/08/22

Pros

Quick and user friendly. Innago makes it easy for first-time landlords

Cons

The application section could use some more customizable features.

Jon
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for small - medium property managers

Reviewed on 2024/10/03

Pros

Very intuitive and clean user interface, excellent customer support, easy to use

Cons

Still a young company so some niche features are not fully mature, overall very good as they have made significant improvements quickly

Jakob
Jakob
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy to use PMS for small landlords

Reviewed on 2024/06/18

Pros

I like the ability to collect rent, have maintenance requests, list rentals on different sites, mobile app. It's also easy to get up and running.

Cons

I wish you could send out addendums with the lease instead of after the lease is already signed. I also wish the security deposit could be sent by the incoming tenants before the landlord needs to sign.

Enzo
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pretty good and keeps improving

Reviewed on 2024/03/07

Pros

It makes many aspects of property management easier. We manage tenants, leases, background checks, and payment history in Innago. When we started with Innago, the messaging feature was inefficient so we didn't use, but they have since introduced a better messaging feature. We still don't handle messaging through Innago but will be doing so as units turn over and we bring in new tenants.

Cons

Overall, it's pretty user-friendly, but there can be a slight learning curve when getting set up and creating a new lease for the first time. The more you use Innago, the more it you get past that learning curve.

Derrick
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Innago review

Reviewed on 2024/05/16

Excellent no complaints about the software

Excellent no complaints about the software

Pros

Costimwr service, ease of use, price point

Cons

I enjoy the app and all of its features

Victoria
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Fabulous FREE Rental Program

Reviewed on 2024/06/18

Pros

I needed a program that would help me organize communication between myself and tenants. This program exceeded my expectations. I was able to set up my homes, set up my lease with digital signatures, receive ACH payments, and communicate effectively with my tenants. Plus, INNAGO is FREE!

Cons

I wasn't able to add my husband as landlord to sign the lease, but I was able to print it out, have him sign it, and resend to my tenants.

Brittany
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Free property management software with a ton of features!

Reviewed on 2023/05/04

Pros

The best free property management software that allows you to create and sign leases, screen tenants with background checks, split disbursements of rental payments from multiple properties amount multiple bank accounts as well as integration with tenant search websites such as zillow to provide assistance with filling vacancies. Very easy to use. I manage seven properties shuck include long term rentals as well as my short term renters and traveling nurses and Innago makes my life so much easier.

Cons

I would love to see an update to the mobile app because it takes a bit longer to do things via the app rather than when I’m logged in to the Innago site.

Thanh
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Glad I joined Innago

Reviewed on 2024/10/15

Pros

The monthly tenant reminder for rent payment and online payment deposited directly to bank account.

Cons

First time set up can be lengthy and overwhelming