Shipday Reviews

We are using their on-demand delivery part as our driver's app to perform delivery duties, we integrated some parts into their system.
In general, their basic functions are very good to use, easy and very useful, especially in the delivery business, their functions will meet your basic needs.

Only one option to contact them, which is the online chatting, but still accepted. Couldnt reach them by phone.

It makes shipping products and the outbound department a piece of cake, saving time and money while boosting efficiency.

I can't do DHL with ShipDay but I found a workaround that lets me use DHL shipping partner within the application.

Support and service is exceptional. Especially Julieth

In the beginning they needed to
Update features. Which they have done.

How easy it is to toggle through, the mobile dispatch, restaurant/driver reports and auto dispatch

None so far and I believe it’ll just get better

Amazing service, value and support staff.

Nothing, they resolve all concerns immediately.

It was fine until they made all these "unnecessary" changes. They've made the app more difficult to use.

Can't do "multiple" pick-ups that deliver to a single location. Way too many buttons to press in the app while trying to drive... very distracting.

They walk you through each step on the onboarding and help you set up the integration with Toast like no other company I have worked with doing integrations.

Nothing, honestly, thus far we have been very happy with the system.

It is convenient and we do not have to worry about always having in-house delivery drivers on staff.

Sometimes the drivers are poor quality, but that is not Ship Day's fault.

The service is well organized, a decent UI, and an excellent mobile app. We use Shipday in between our clients (restaurants) and our 3rd party platform partnership w/ WiX. We had to build a custom API integration interfacing with Shipday’s public API which is well written and well documented. Shipday has given my clients the ability to provide our merchant clients the ability to drop their local delivery services in favor of our unique use which is simply the 3rd party partnerships that Shipday has established with DoorDash and Uber/Postmates. I would highly recommend this service to anyone looking for a unique middleware delivery service amongst your directly hired drivers or for the use of 3rd party delivery! The branded plan is awesome now that it is rightly priced!

The settings are not well setup and could be organized better to distinguish the local driver vs 3rd party delivery settings. I also would like to see the service be equally geared to service providers who aren’t the direct delivery service but the “in-between” amongst the merchant/client and us. We need a way desperately to configure settings for each establishment separately. The single settings setup does not employ the ability to setup local or 3rd party delivery settings for each merchant that we onboard without creating a whole new 2nd, 3rd, 4th…etc account. I would like to see a “branded & partner” account that not only allows us to brand the service as our own, but also allows us to brand and configure settings for each “instance” in one account. I can envision this as a $99 mo. plan that give this greater ability to carve out the instances. One more thing is that we need a WiX Restaurants app in the WiX Marketplace. WiX has recently opened up some of their public API catalog at https://dev.wix.com/api/rest/wix-restaurants/catalogs/menus and the time is likely ripe for Shipday developers to make their own app so we as users can forego the custom API development and allow a structured and unique offering from Shipday. I think there is one for WiX Stores, but not yet for WiX Restaurants.

The ability to setup routes for my drivers with ease, rather than having to do it manually using google maps

The software has some kinks. The mapping feature while easy to use, lacks the features to edit routes once they're set. In addition, I've had issues with my orders not migrating from squarespace into the orders panel of shipday effectively. Also, I've had issues with my orders going into the incomplete category because of time settings; they have addressed this and are working on a solution for me. And, I wish they developed a routing feature that doesn't rely on my drivers coming back to our location

The reliability, accuracy, and options in it.

Everything is good about the app and never an issue

Good price for a food delivery router and for the texting. Great customer service in terms of taking in feedback and just quick responses. Great that there was a tracking system and fairly accurate about delivery times.

The mapping could be a bit easier. I'm not sure if there is a way to program the lists kind of like uber, where the driver does not have to switch between the app and the maps app. Also a better place for drivers to see notes about the drop off locations (i.e. gate codes, specific instructions). My drivers always had a printout with these notes clearly displayed, but I know they never checked the app/didn't know where to check in the app. Also if I accidentally misassigned a route, it was not easy to go back and reassign a whole group; I had to do so individually.

- Ease of use
- All solutions provided work as its suppose too
- Driver management works excellent
- Driver admin and earnings definitely a bonus
- Admin solutions is great

- Would be great if e-commerce option available to complete package

easy to configure and get up and running in minutes.

I wish they had 24x7 support. We didn't have any issues but if we do then it need to be addressed fast.

We love the way ShipDay platform operates. It's really easy for our drivers to use and user friendly for our dispatchers. Doesn't take long for us to train staff but at the same time the software provides many tools that allow us to operate at an efficient rate.

We do not like the fact that the platform currently doesn't have have user portal for our customers but we have been informed by the ShipDay team that they will be adding this features soon.

We appreciated the ability to quickly on-board our drivers because the driver app is simple and intuitive. The API enables us to send orders from our system to ShipDay, and the dispatcher dashboard is straightforward. It's perfect for the restaurant delivery fleet use-case, and allows us to run our delivery fleet efficiently.

We hit a couple of snags using their API to integrate, but their support team was quick to help us out and ultimately turned into a smooth integration.

Shipday makes it possible for us to integrate delivery management with our ordering platform seamlessly.

The software is still developing which means it doesn't have every feature possible yet. The features that do exist are amazing!

Been able to integrate to a online ordering system the way shipday does, is amazingly easy, fast and efficient. Plus to be able to set our merchants with the forms, so they can order from anywhere is the best!

They are always updating the system and always listening to our needs!

The ability to be integrated using API with an e-commerce platform that allowed for the automatic population of information and also the ability to manually enter customer information if it needs to be.

There is no dispatching software/app , solution is web based.

The ability to have real time gps tracking for our customers delivery orders. Customers can also communicate with drivers on helping them find address . Also able to track where drivers are at all times while on the clock.

Hoping there backend reporting improves, In need of better real time data.

I really enjoyed the ease in which we onboarded the system. All of our drivers understood and used the system with minimal training. Very intuitive and does exactly what I was looking for a delivery software to do. When things need attention, which is rarely, the customer service has been excellent in resolving our questions.

Sometimes the map accuracy is not always 100%.

- General ease of use, the software has helped us shave a significant amount of time off our deliveries and made delivery days very convenient and straightforward
- Route optimization, a great solution to the traveling salesman problem especially for batch deliveries
- Automated notifications to customers

- limited ability to customize notifications to customers, only thing we would like to see is the ability to edit or include dynamic text in notifications to customers