Circuit Reviews

Circuits is quick and easy to use for admins, dispatchers and drivers. Route creation and optimisation is easy both in-browser and on the app.

Occasionally (only a handful of times) a similar, incorrect address has been ripped from circuits to Google maps and sent drivers to the wrong place

It would be good if it could sync with shopify so that orders could be marked delivered/attempted and notes could be entered on customer orders without leaving the circuits app.

We like the route management so we don't need to manually sort a drop list for our drivers. Circuit automatically gives our drives the most efficient drop list and route.

Real time adjustments to the delivery locations and order would be great.

Real time optimization by both drivers and admins

Expensive side of the market but quality

that it is easy to prepare routes and add in new calls after you created the routes

dealing with customer service, I have not been impressed with them any time I discover an issue, as an example, addresses we have used many times, all of sudden is putting it on the map miles away on a street that doesn't even with the same letter. but the next time same address can be where it belongs. When I called in it, it was they never heard of it and it was something i was doing wrong. Then months later I see a post that this problem has been solved, (so others had the same issue) when this was posted that it was fixed, it wasn't , but this past two weeks it seems it has been finally repaired.

If you are running a small fleet of delivery vehicles, then the circuit is a must have. It is a cost effective solution with loads of great features. The one feature we love is how the customer can track their delivery to their business.

None thing really. The only feature that would be fantastic to have would be to upload a week's worth of deliveries and for circuit to optimise the run for the week. At the moment you only do it for the day. Which means sometimes we go to the same area in the week.

I love the sad of use and uploading a spreadsheet into the website.

Clients not being able to message the driver specifically, not sure if I’m missing anything but usually when clients message the message doesn’t get to the driver. Also sometimes doing the route and redoing them when a driver changes can mess up the whole route, wish that was a little easier. Sometimes I have 5 drivers and add in another driver but when you optimize the route then only 4 or 5 drivers get a route which doesn’t make sense, it should split them into the active driver. So then it’s a manual process for me which does take some time. But in general, hasn’t been bad.

We tested several other programs (some cheaper and some more expensive) but Circuit had the best value. It was very fast to implement and learn how to use the software. I really like the monthly updates and features they push to us.

Overall the multiple clicks to get add a stop, make changes to a route is a bit cumbersome. It would be nice to streamline that process.

Since we implemented Circuit, our customers are more happy with the estimated delivery times received on their phone every day and it made my life, as an office manager, much easier to set up the routes.

The only con about the app is the consistency with setting up the routes as sometimes they could be better, but the app is constantly updated and the routes are getting better and better and the features added to the system are amazing.

Honestly the whole package of the offering is amazing. it does virtually everything we need it

The only thing I don't like about Circuit is the integration with shopify. We could become more effiecnt at pulling products if we could produce a list of items that we are delivering that day.

This product really changed the way we used route optimisation.

Our customers are recurring customers. We would love to see if we can save the data of the customers in the portal instead of uploading every time.

Ease of use ensures adoption across the business

Maybe some simple customisation such as driver colour to make less similar and more easily distinguishable

Ease of use for administrators and users.

Sending routes from PC is hard to edit.

It's easy to use to use usually. It's easy train people on.

It doesn't give me different options for paths. Sometimes there are routes that are more dangerous that we would like to avoid.

route management is great and has helped us a ton.

cost. It gets really expensive. Wished there was a cheaper option

Easy to use and manage multiple drivers. Great options for optimizing routes.

Wish it was easier for drivers to access notes from recipient.

The most liked feature of the circuit is giving our customers a proper update.

It's the support.For a reply, we need to wait more than 10 minutes

Easy to useUnlimited target addressesMaps are great

Growing pains, but you guys listen so that is always fixed

We love circuit because it helps our sales team run effective routes when selling to recently sold homes.

Circuit has been great to work with over the last two years.

The lightness and clarity of the product, the multitude of options available in it, and the fact that it is constantly being updated and advanced

Lack of a variety of languages, and mobile access to control the route preparation system