yellow.ai

4.5 (37)
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Empowering Businesses with Customer Service Automation

Overall rating

4.5 /5
(37)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.4/5

95%
recommended this app
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37 Reviews

John Epok
John Epok
Overall rating
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Improve Customer Journey Through Yellow AI’s Chatbot and AI Technology

Reviewed on 2024/05/24

I am very much pleased with how Yellow AI over the years had delivered our requirement and is still...

I am very much pleased with how Yellow AI over the years had delivered our requirement and is still continuing to provide positive impact on volume management. With Yellow AI we were able to deflect 50% of our tickets with 95% CSAT.

Pros

- integratable to major ticketing platforms e.g. Zendesk, Freshworks, etc
- intuitive chat widget, highly customizable - able to put banners, and trigger proactive chat
- core strength on SEA regional language and dialect
- resonable pricing
- proactive and supportive support and success team
- user-friendly platform on flow creation and troubleshooting

Cons

- some configurations would need tech background e.g. integration to Zendesk

Dharaneesh
Dharaneesh
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Yellow Messenger Chat got

Reviewed on 2022/08/25

Overall a Good partner but if the phone app if the bugs are fixed then it would be greater

Overall a Good partner but if the phone app if the bugs are fixed then it would be greater

Pros

The Chatbot that responds timely and spontaneously with customer and the own Template creation for Commerce Marketing is the most likely feature

Cons

The chatbot at time doesn't identify the customer and the ticket creation gets missed though the Data base is provided

Alternatives Considered

Jira

Reasons for Switching to yellow.ai

Because we felt the product is good in terms of API and Cost Management
Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Yellow Messenger becomes Yellow.ai with the same issues

Reviewed on 2022/08/11

Not good. Passable support.

Not good. Passable support.

Pros

While the product was easy to install it was too childish and immature for a paying audience. It was hard as an interface for agents to grasp and we had to kill the project after investing several hours in making the product work.

Cons

The interface to chat and linking multiple channels was broken.

Alternatives Considered

Haptik

Reasons for Switching to yellow.ai

Easy to install and cheap.
Mirza
Overall rating
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Yellow.ai Assessment - Conversational Commerce & Live Agent System

Reviewed on 2022/02/24

The Overall experience was great and truly outstanding. All the integrations between Yellow.ai...

The Overall experience was great and truly outstanding. All the integrations between Yellow.ai platform and our E-commerce system has been done smoothly handled by professional team from Yellow.ai. Since our company is new to Conversational Commerce and live agent system, working with Yellow.ai team has allowed us to gain understanding of its value to our brand and be able to apply this features smoothly in our business.

Pros

Easy to use, User friendly. Customer Segmentations can be done easily. All in one platform to for customer support. Able to run WhatsApp campaigns smoothly.

Cons

It is hard to say since we our overall experience was good with Yellow.ai platform and their team. In the start we face some issue when running the campaign since it was in a early stage but after that no issues were faced.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to yellow.ai

All in one features required by our business under one platform.
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Platform that can fuel conversational commerce

Reviewed on 2021/08/04

Pros

Ease of setup, and good API support for integration.

Cons

Console design, analytics and the mobile platform can get better

Alternatives Considered

Gupshup

Reasons for Switching to yellow.ai

Friendly team, responsiveness and accomodating for startup needs
Sateesh
Sateesh
Overall rating
  • Industry: Internet
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review on HR Bot after using for more than 1 year

Reviewed on 2021/07/30

Overall the product meets our expectations and we are happy to be partnered with Yellow Messenger...

Overall the product meets our expectations and we are happy to be partnered with Yellow Messenger on this journey to improve employee experience on internal support, employee engagement

Pros

+ Integration with internal systems
+ Scalability to meet our requirements with new features
+ Service from the team
+ Chat agent and agent ticketing

Cons

+ User experience needs improvement
+ Multiple levels of permissions inbuilt for HR bot ( currently does not have common roles like an employee, Manager, HR, etc). It has user, admin, chat agent
+ Better reporting on the usage and quality of the chat responses

Abhay
Abhay
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

They make it impossible to leave

Reviewed on 2021/10/21

They have been making it very hard to move on. They hold your WhatsApp number and make it very...

They have been making it very hard to move on. They hold your WhatsApp number and make it very cumbersome to migrate to anyone else. Simple requests take days to get a response. They have some much red tape. We have been trying to leave for days now, and nothing has moved. It's best to avoid them.

Pros

It really isn't any better than the competition in any way

Cons

Not a stable platform. They have outages often, ruining our SLAs every now and then.

Amit
Amit
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One solution for your WhatsApp chatbot requirements

Reviewed on 2022/03/03

Pros

Features, AI chatbot, pricing of the yellow.ai were remarkably better than the other software that I evaluated

Cons

Nothing as of now. We did the integration, have built 3 chatbots so far, everything is working as anticipated

Alternatives Considered

Haptik and Gupshup

Reasons for Choosing yellow.ai

Features and pricing

Reasons for Switching to yellow.ai

Pricing, UI, and the features
Lekha
Lekha
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Highly recommend Yellow.ai chat bots

Reviewed on 2021/08/09

It was really great working with team Yellow.ai. We have installed their BOT service in our Dubai...

It was really great working with team Yellow.ai. We have installed their BOT service in our Dubai based ecommerce site babystore.ae. [SENSITIVE CONTENT] has shown great support throughout the implementation. Looking forward to work with them in more extended way.

Pros

Easy to communicate with customers from different mediums. Was able to fully track their behavior flow over chat bot.

Cons

Nothing. Everything is working as of now.

Prafulla
Prafulla
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A perfect solution for operational efficiency

Reviewed on 2020/06/09

Pros

A major chunk of the incoming volume is handled by the bot itself. Only interactions which absolutely require human interactions are routed to the operations team, This has increased efficiency multifolds

Cons

Bit more features into the live chat agent dashboard and more focus on reports.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A powerful conversational AI platform

Reviewed on 2023/03/01

Pros

-Yellow.ai is super easy to use and offers a lot of channels to work with (Whatsapp , GBM, Text..) -Their AI-powered assistant can handle a wide range of customer inquiries and issues, which frees more of the CS time but also can be very versatile and sales/ marketing oriented The platform's analytics and reporting features are pretty decent, giving you insights on customer behaviour and feedback, and allowing you to make data-driven decisions to improve your customer experience.- easy to build chatbot (no code needed)

Cons

--The platform can be a bit pricey compared to some other AI-powered customer service solutions, so it may not be the best fit for businesses with a limited budget.-Customer support can be slow to respond to inquiries or issues, which can be frustrating if you need help right away.

Verified Reviewer
Overall rating
  • Industry: Design
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Strong conversational AI product with excellent tech and support service.

Reviewed on 2021/08/04

The Yellow.ai team has been very helpful in building the customised chatbot as per our business use...

The Yellow.ai team has been very helpful in building the customised chatbot as per our business use case and enhancing the customer experience. The deployment of the product was very smooth and the team took the utmost care to ensure the business use case is met and the product is timely deployed. The team has always stepped forward to understand our business challenges and provide us solutions, whether it has been to integrate new systems or resolve any issues with the bot. Overall experience with the Yellow.ai product and the team has been excellent so far.

Pros

The product provided us with ease of integration with existing systems and with new systems. It is customisable as per our business requirement. The service provided by the team is excellent and they are available 24/7 to help us with any business challenges or tech issues.

Cons

The product doesn't provide ease of new journey creation or editing existing journeys. For any change in journey or communication it requires additional tech effort.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Chat Bot Platform for Professionals

Reviewed on 2021/08/02

Overall experience is good and I would highly recommend it to professionals who want to connect...

Overall experience is good and I would highly recommend it to professionals who want to connect with their client/customer in real time.

Pros

Real time chatting with customer, file sharing, conversations, quick replies. Provide detailed reports of conversations, messages and agent activity. It has some of very useful features like quick agent switching & ticket filtering option to analyze the data.

Cons

You can not download ticket data for more than 30 days and this is limitation I don't like to have any software.

Amit
Overall rating
  • Industry: Consumer Goods
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Must use product by your Customer Success Team!

Reviewed on 2022/02/04

The overall experience has been really good. The cherry on the top is their brilliant and supportive...

The overall experience has been really good. The cherry on the top is their brilliant and supportive customer support & account managers which makes my life very easy :)

Pros

Insanely easy to set up, operate & use. Adding to this, they have an excellent support team to help you out in all possible scenarios. They have a very reasonable pricing model, which depends on your overall usage of the product.

Cons

Nothing as such. I love it : ) Few technical scopes of improvements feature-wise, but these are very well catered in their ever-evolving roadmap, so don't have to worry.

Arvind
Overall rating
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to deploy multi channel conversational AI

Reviewed on 2022/02/28

We embarked on a journey to be omni-present across multiple digital touch points with our customers....

We embarked on a journey to be omni-present across multiple digital touch points with our customers. This aspiration needed to be balanced without adding unjustifiable headcount. We partnered with Yellow, who introduced us to conversational AI. This has opened up opportunities in revenue gen, customer service and grievance management using a single deployment, rather than having disparate tools, all hastily put together by archaic integrations architectures

Pros

Multi-language/ multi channel support, ease of design and deployment, solid implementation and customer success teams.

Cons

Reporting dashboard and logins can be better on UX

Alternatives Considered

Freshservice, Kore and Zendesk Suite

Reasons for Switching to yellow.ai

Cost, product architecture, team experience
Kabeer
Overall rating
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Yellow.ai fixed our customer feedback system issues

Reviewed on 2021/09/14

We switched from Arabot to Yellow.ai. Support is very good. No break down of software. Works...

We switched from Arabot to Yellow.ai. Support is very good. No break down of software. Works smoothly.

Pros

Ease of usability.
No Code Platform
No dependency on vendor

Cons

Integration limitations especially no built in connector for SQL

Vishal
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Yellow.ai is an innovative platform with various concepts of Bot building

Reviewed on 2021/07/30

It is great experience to provide seamless experience to our customers

It is great experience to provide seamless experience to our customers

Pros

1. Customisation
2. Scalability
3. Multi Language Support
4. Integration

Cons

1. Ease of use
2. Customer Support
3. Intermittent Inconsistency of the bot

Indira
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Helps Smoothen the Customer Experience

Reviewed on 2022/02/28

Pros

Ease of use and scalability are the main reasons we love and continue to use Yellow Messenger

Cons

Some critical features that are available in Messenger are not available in Cloud yet

Stephen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

HappY Customer

Reviewed on 2022/02/28

Pros

Ready to Use SAAS, Easy to integrate, User Friendly

Cons

Cost on all the Services could be less ..

Neharika
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Yellow ai with Colorbar

Reviewed on 2022/02/28

Excellent software , Easy to use .

Excellent software , Easy to use .

Pros

Easy to understand and the way they communicate with user

Cons

Need to be improve in reporting section .

Aishwary
Overall rating
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Softwarer

Reviewed on 2022/02/28

Very Good

Very Good

Pros

It has great UI & is easy to implement. It has eased our work.

Cons

None. The product is great & has improved overtime.

Kushagra
Overall rating
  • Industry: Paper & Forest Products
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Driving Digital sales : AI- Chat Bot Yellow.AI

Reviewed on 2022/03/14

The over- all experience has been good, the Yellow.ai team has helped in implementation of the...

The over- all experience has been good, the Yellow.ai team has helped in implementation of the project in all the possible.

Pros

Choice of diverse vernacular languages & flexibility of the team to implement customizations.

Cons

N/A as product is in implementation state.

Kesav
Kesav
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

The perfect software for building the perfect Chat Bot

Reviewed on 2020/06/06

Pros

I would say I like the flexibility and features the software offers. The option of either using UI for building a bot or completely sticking to coding is just simply amazing.

Cons

Keeping track of journey flow in the bot.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Platform To Build Chat Bot Solutions (With the power of Machine learning and NLP)

Reviewed on 2020/06/06

It is good i have developed couple of solution and it is working fine.

It is good i have developed couple of solution and it is working fine.

Pros

Easy To use and Everything can be Customization.

Cons

I didn't found anything specific as of now.

Janani
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Yellow Messenger Review

Reviewed on 2020/06/25

Pros

It is a ready-to-use platform with amazing cloud function options which is a blessing for the developers/Bot Builders.

Look & feel of the Platform as it gets updated with new features often.

Easy ability to integrate with multiple channels like WhatsApp, FB Messenger etc.

Cons

The platform gets updated often which is brilliant but if the developers could get notified about the updates & latest features, it would be helpful.

Also, most of the Documentation seems incomplete.