Intelex Quality Management Software Reviews

Intelex Quality Management Software

4.3 (18)
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Web-based quality management software

Overall rating

4.3 /5
(18)
Value for Money
4.5/5
Features
4.2/5
Ease of Use
4.2/5
Customer Support
4.4/5
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18 Reviews

Coraly
Coraly
Overall rating
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An efficient quality management solution

Reviewed on 2023/03/23

Pros

Non-conformity management: the software allows the reporting, analysis and resolution of non-conformities related to products, services or processes.Incident management: It allows the management of safety incidents, work accidents and environmental incidents in real time.Audit management: The software allows you to plan, conduct and monitor internal and external audits to ensure regulatory compliance and quality.Risk Management - Identify, assess and manage risks associated with products, processes and business activities.Document Management - Provides a comprehensive solution for managing quality-related documents such as procedures, manuals and policies.Training and Competency Management - manages employee training, certification and professional development.

Cons

High cost: Intelex software can be expensive for small and medium-sized businesses, which may prevent them from considering this quality management solution.Learning curve: With many features and customisation options, there can be a learning curve for new users, which may require additional training to fully understand and use the software.Technology Dependency: As with any software, Intelex Quality Management Software is technology dependent and can be affected by technical issues such as server failures, operating system upgrades, etc.

Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

QMS redefined

Reviewed on 2022/12/11

This tool worked well for me. It was easy to use and not technical at all. It is well aligned with...

This tool worked well for me. It was easy to use and not technical at all. It is well aligned with ISO9001 requirements for an effective quality management system.

Pros

The most impactful features in Quality Management Software are the Incident Management and Document Management. The Incident Management feature ensures timely communication with the customer. It supports easy identification of Root causes and contributory casues, with recommendations for improvement to prevent recurrences. These recommendations are tracked and can easily follow up to identify outstanding tasks.The Document Management feature is well designed and supports all stages in the Document Management life cycle from creation, review, approval and obscelence.

Cons

This tool worked well for me. It was easy to use and not technical at all. It is well aligned with ISO9001 requirements for an effective quality management system. There are no downsides that I've encountered so far.

Marcia
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I like the configurability

Reviewed on 2018/05/08

Pros

The Root Cause and Corrective Action application to be used with the Quality Management helps strive for Quality Excellence.

Cons

As with the other applications, there are too many clicks for the user to get from one phase to another.

Dominique
Dominique
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quality Management Software review

Reviewed on 2022/12/09

Pros

effective and easy to use multiple service software (Incident Management, Document Management, Quality Control, Change Management, Training Management)

Cons

yet unknown as perfect quality management tools, to company should communicate on this tool, to let it be used and outcome it limits.

Verified Reviewer
Overall rating
  • Industry: Food Production
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Cloud based easily accessible software with intuitive interface

Reviewed on 2018/02/07

Overall a great system with lots of possibilities to tie inn new functionality. Our latest project...

Overall a great system with lots of possibilities to tie inn new functionality. Our latest project was to implement sustainability performance indicator, and we see excellent user adoption after just a few months.

Pros

- Adaptability in configuration means that we have a tailormade solution fitting our needs with good tools available for BI
- Dynamic plattform undergoing incremental improvements the past five years making it always a current solution

Cons

- Customization can be overdone and we have seen that moving too far from the out-of-the-box solutions does take a lot of internal resources

Response from Intelex Technologies

Thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful.

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Intelex is awesome

Reviewed on 2018/02/13

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Pros

Intelex's Quality Management Software is really top notch. It's easy to configure, even easier to use, and the service and support team is great!

Response from Intelex Technologies

Thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful.

Kenneth
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

The Intelex platform is very easy to use and offers great customization.

Reviewed on 2018/03/07

Pros

Ease of use, ability to link or tie applications together, flexibility of the platform, transparency of Intelex, walkthroughs that help training on the system and new feature roll outs, Escalating notifications, and they are customer focused and will help you get the most out of your system.

Cons

Can't really think of anything. Most "issues" come from normal change management of people and the fact that other systems don't integrate as easy into Intelex.

Response from Intelex Technologies

Thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful.

Elias
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Used this software for quality management and it works good.

Reviewed on 2018/04/19

Quality Managment for Doc control, customer complaints, audits and more.

Quality Managment for Doc control, customer complaints, audits and more.

Pros

What i love the most is the flexibility to handle multi tasks from user to user, i mean; as a supervisor you could be tasked to make an audit, present response to a complaint and check for approval on document section, and as a normal user you are only charged to keep simple the duties your supervisor tag you.

Cons

no graphic to show progress over the advances on quality complaints, neither attendance or past due events.

Response from Intelex Technologies

Thank you for your review. We are very interested in hearing more on this and how we can provide a better user experience. Please feel free to add your suggestions to our customer portal.

Brey
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome quality management software

Reviewed on 2018/04/18

Quality management, record keeping, upkeep

Quality management, record keeping, upkeep

Pros

Instantly customizeable, able to track and record quality data easily and generate reports. Stock applications are great too,.

Cons

I have had updates break applications in the past. Sometimes there are not notifications for every task.

Response from Intelex Technologies

Brey, thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful.

greg
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and customize

Reviewed on 2018/04/25

Pros

Customization is simple. Good User Interface. We use the hosted option so there are less barriers for IT support.

Cons

Reporting has size limitations when emailing reports. The system can become slow when using WIFI and downloading complex pages.

Response from Intelex Technologies

Greg, thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful.

CHRIS
Overall rating
  • Industry: Computer Hardware
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

LONG TIME USER EVOLVED FROM V5 AND IN PROCESS OF MIGRATING TO V6

Reviewed on 2018/04/19

Pros

THE FACT THAT THE PLATFORM IS ACCESSIBLE FROM ANYWHERE AND WE LEVERAGE THE CLOUD TO SUPPORT OUR DATA STORAGE MAKES FOR NO EXCUSES TO UPDATING YOUR TASKS

Cons

THE CUSTOMER SERVICE QUEUING PROCESS IS LENGTHY NOT HAVING CLEAR VISIBILITY TO WHERE I AM IN THE RESPONSE QUEUE IS FRUSTRATING WHEN MY TEAM NEEDS ANSWERS

Response from Intelex Technologies

Thank you for your review. We are sorry to hear of the issues you have experienced and look forward to improving your experience.

Joel
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We use it daily for quality assurance purposes. It helps us with tracking everything quality...

Reviewed on 2018/04/18

It helps us track a lot of quality control. It is nice to be able store documents as well

It helps us track a lot of quality control. It is nice to be able store documents as well

Pros

The amount of versatility and how you can customize so much of it to fit your needs. Anyway that
I want our employees to view it, we can make it happen. It isn't set up in a way that won't help us.

Cons

Sometimes it can get a little too complex. It also takes a decent amount of time to get everything set up. If there were more detailed templates, that would be pretty useful.

Response from Intelex Technologies

Thank you for your review. We agree and are making efforts to include templating functionality in our applications

Sara
Overall rating
  • Industry: Chemicals
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Platform is great

Reviewed on 2018/04/19

Ease of managing documents

Ease of managing documents

Pros

Ease of use of platform is great Easy to navigate between applications and to manage the site. As system administrator I have no complaints, I am able to perform my function and duties without issue. I find the My Tasks section very useful.

Cons

User adoption . we need to educated better. I am looking forward to exploring the upgraded version that was unveiled to day to see how it will aid my organization

Alec
Overall rating
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Has a lot of potential

Reviewed on 2018/04/19

Pros

The reporting out of the box is pretty good. Pricing is reasonable. The software could be so much more but it needs some refining. Mobile platform is coming along.

Cons

Could be more intuitive. Customization can be hectic, but this is really up to the company who signs up.

Response from Intelex Technologies

Thanks for your review. We are working towards improving the usability of our applications through testing and feedback. We hope you can provide more feedback on our customer so we can try to improve your user experience

Jeff
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very new with the software

Reviewed on 2018/04/23

Pros

Ease of use, enjoy the features. Very new in using the software, however eager to learn more about the potential power. Will be using the help options for a bit.

Cons

None at this point. Very new in using the software, however eager to learn more about the potential power. Will be using the help options for a bit.

Response from Intelex Technologies

Jeff, thank you for your review! We value your opinions and appreciate the time and effort you took to give us feedback. We hope the Intelex solution is a key part of making your company better than ever and helping you do your job and be successful.

John
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Hands down one of the best decision's I've ever made

Reviewed on 2015/12/21

Intelex's Quality Management System has improved our efficiency tenfold. Combine the management...

Intelex's Quality Management System has improved our efficiency tenfold. Combine the management side of the software with the configuration of the platform and we were able to streamline every one of our processes, as well as develop and tailor the applications to suit our highly specific needs. We've saved countless hours of work previously spent logging NCRs and we've also seen a decrease in the cost of quality. I'd highly recommend Intelex to other businesses looking to streamline their quality processes in a centralized system.

Willie
Overall rating
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Intelex is an easy to use simple software.

Reviewed on 2018/04/19

Pros

The software is super easy to use! And I like the customer support a lot. Intelex has improved our health and safety.

Cons

Having to use certain templates, I find it difficult sometimes but I am still learning to use the software.

Response from Intelex Technologies

Thank you for your review. We agree and are making efforts to include templating functionality in our applications.

Pascal
Overall rating
  • Industry: International Affairs
  • Company size: 201–500 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Un logiciel de gestion qualité facile à utiliser

Reviewed on 2022/06/02

Pros

La solution est intuitive et facile à mettre en place. J’ai apprécié utiliser les workflow et le système de suivi des non conformités.

Cons

Il manque certaines fonctionnalités comme des recommandations prédictives et un outil d’analyse du risque