RingByName Reviews

Overall rating
Filter by
Company size
Time used
69 Reviews
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brendan's Stellar review
Reviewed on 2024/07/11
one of the better business decisions Ive made in my career
one of the better business decisions Ive made in my career
Pros
The support is incredible, I like that we tend to have the same technicians.
Cons
The pricing models, while competitive can be really confusing.
Response from InPhonex
Thank you Brendan,
We appreciate you as our partner and customer. Please provide some feedbacks to simply our pricing model.
Thank you
The R! Team
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
COMMUNION supports RingByName
Reviewed on 2024/06/18
COMMUNION's overall experience with RingByName is good
COMMUNION's overall experience with RingByName is good
Pros
COMMUNION likes the personal attention to details, given by RingByName. RingByName values the relationship, and has demonstrated this kind of excellence throughout the years.
Cons
There are improvements the company should adopt and implement, and has not. One example, RingByName Meet should operate seamlessly, regardless of the mobile device used, the browser used, or the amount of bandwidth available.
Response from InPhonex
Thank you, Frederick, for all the years you have been with us. Your dedication and hard work have been invaluable to our team. We truly appreciate it and strive to make continuous improvements in our product every chance we get.
The R! Team
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not great. Ring Central is likely a better bet!
Reviewed on 2024/08/09
Not great. I chose this over Ring Central because of the promise of a small American company who...
Not great. I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs. But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up. I'm torn between going back to Ring Central and dealing with infrequent calls to the Philipines for support and continuing to support our local business who reps Ring By Name. We just hang on to the hope that Ring By Name starts to deliver on its promises.
Pros
Sometimes it works well. I am obligated to have 40 characters for this form to be "valid."
Cons
We've been complaining about a simple issue for 12 months and no one has made a true effort to correct it. We were told this was a small company, responsive to customer requests. Not a single request made a year ago has seen the light of day.
All three of our phones ring when a patient calls. Once the call is answered, the phone continues to ring on the other two phones until it is picked up and hung up. This was brought to your attention the first week we began service. It has been brought up multiple times since. Nothing has been done. In fact, [sensitive content hidden] just wrote us a note saying the issue cannot be duplicated, so the issue has been resolved. Here's the problem ... I have no idea who [sensitive content hidden] is. He's never sat here to listen to the ringing. 75% of my patients can tell you about the continued ringning. And subsequently, 75% of my patients know that Ring By Name is substandard when it comes to customer service and responding to customer concerns.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Office manager
Reviewed on 2024/11/27
Always a positive experience. Very easy to use.
Always a positive experience. Very easy to use.
Pros
Very reliable company. Always available for any issue that arises. Quick and friendly service!!
Cons
N/A I have no cons. I love the ease of the ringbyname service.
Response from InPhonex
Thank you for your review. We appreciate it. The R! Team
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Univista Insurance Orlando
Reviewed on 2024/07/09
I think the experience has been good, very good management and response to our requests.
I think the experience has been good, very good management and response to our requests.
Pros
customer service and professionalism of its employees
Cons
Just mention that there are recorded calls that we search for and cannot find, it is always solved by asking the company but it would be very good if they appeared at the time of the search.
Response from InPhonex
Dear Yoisel,
Thank you for expanding your business with us. Our primary objective is to enhance our customers' productivity and elevate their clients' experience.
The R! Team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Helpful features
Reviewed on 2024/07/11
Very good. Features are very helpful with voicemails
Very good. Features are very helpful with voicemails
Pros
The e-mail and transcription of voicemails
Cons
Sound quality is not always good. Voicemails are sometimes garbled
Response from InPhonex
Dear Connie,
Thank you for your honest review. When it comes to voice quality, issues often stem from Internet bandwidth challenges. If the problem persists, I encourage you to connect with our support team to troubleshoot and identify the root cause.
The R! Team
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thanks for your service
Reviewed on 2024/07/11
GREAT EXPERIENCE! Thanks for your service.
GREAT EXPERIENCE! Thanks for your service.
Pros
RingByName is easy to use and very flexible.
Cons
I have not discovered anything I do not like about the product.
Response from InPhonex
Dear David,
Thank for your support. We aim to provide even better service to you and all our valued customers.
The R! Team
- Industry: Packaging & Containers
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
not h appy
Reviewed on 2024/09/25
tech support answers call but cannot fix our problems
tech support answers call but cannot fix our problems
Pros
price
Cons
not being able to call certain numbers in the US
losing functionality when you made upgrades
incoming caller id is intermittent
Response from InPhonex
Dear Peter,
We apologize for the delay in responding to your review, as we were actively researching your account to better understand your experience with our service.
We're pleased to report that we've seen significant improvements in our toll-free call handling since your last interaction. However, we encountered some challenges when working with Canadian toll-free carriers, which occasionally terminated calls from Canadian numbers. We're actively exploring ways to improve our partnerships with these carriers and resolve this issue.
Regarding the inconsistent display of caller names (CNAM), we've been made aware that our CNAM partner has experienced difficulties handling Canadian CNAMs. We're taking steps to address this issue and ensure more consistent results in the coming days.
We appreciate your continued business and value your feedback. Our team is committed to providing you with high-quality service, and we look forward to continuing to improve and exceed your expectat
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Experience with RingByName!
Reviewed on 2024/10/02
Overall, our experience with RingByName has been great. The system is working well for our needs,...
Overall, our experience with RingByName has been great. The system is working well for our needs, and we're thankful for the team's ongoing support in making adjustments and improvements. The assistance we've received, especially from [sensitive content hidden], has been invaluable, and we're happy with how things have been handled so far.
Pros
We’ve gone through a few changes to our setup recently, and we’re extremely thankful to the RingByName team for their support throughout the process, especially [sensitive content hidden]. The responsiveness and attention to detail have made things run smoothly, and we really appreciate the team's dedication.
Cons
Overall, the service has been great, but at times it can be a bit challenging to coordinate between our local technician and the RingByName team. Everyone is very helpful, but better synchronization between both sides would make the process even smoother.
Response from InPhonex
Thank you for your great review of our service to you. The RingByName Team
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
RingByName is perfect
Reviewed on 2024/07/11
Pros
I like that others don't have my personal phone number to contact me when I'm not in the office. In the app I can chose to show if I'm in the office or out of the office. This allows phone calls to come through or not.
Cons
I can't think of any thing I don't like about it.
Response from InPhonex
Dear Lilian,
Thank you for your support.
The R! Team
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great product
Reviewed on 2024/07/11
It's been a very positive experience. I appreciate getting email alerts for voicemails when I am...
It's been a very positive experience. I appreciate getting email alerts for voicemails when I am away and also texts for emergency calls.
Pros
This system allows us to keep up on important calls, tasks and emails, even when we are out of the office.
Cons
Not really a negative, but it has more features than I can figure out.
Response from InPhonex
Thank you Kimberly for your wonderful review. We are looking to make our software more and more easy to use.
The R! Team
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Good, but can't chose extensions
Reviewed on 2024/07/11
Pros
Ease of use and record of calls. I can see what calls I missed and I love the call ID to confirm with clients on there contact info.
Cons
Not being able to chose extension options while on call
Response from InPhonex
Dear Amy,
Thank you for your review. Your feedback is valuable to us. Could you please provide more details on your experience with selecting the extension? Your insights will help us improve our services further.
The R! Team
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great system
Reviewed on 2024/07/11
Pros
Easy to use, great reliability, customizable
Cons
Lack of some features: RBN takes a long time to add new features.
Response from InPhonex
Dear Taras,
We would like to hear from you ideas on features that we should build to improve your experience, let us know.
The R! Team
- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PAYROLL SUPERVISOR
Reviewed on 2024/07/11
Pros
CALLER ID, AND USE CALL TRANSFERED. also, the text alert to my email its very helpful.
Cons
I don't have comments for this question.
Response from InPhonex
Dear Janina,
It is our pleasure to support your large non-profit organization. We strive to deliver a service that goes beyond monetary value.
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ringbyname Excellence
Reviewed on 2024/07/11
Pros
Easy to use and understand for beginners
Cons
I do not have any complaints for ringbyname
Response from InPhonex
Dear Juan,
Your feedback on the ease of use of our software is greatly appreciated! At our company, we are dedicated to delivering top-notch experiences for all our customers. Thank you for recognizing our commitment to excellence.
The R! Team
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 2024/07/11
Pros
The user friendly platform. Easy to maneuver through the system
Cons
I have used other systems and I have to say that this one by far is the easiest
Response from InPhonex
Dear Annemarie,
Thank you for your buiness and support.
The R! Team
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Review from an Administrative Assistant
Reviewed on 2024/07/11
Pros
On the Portal, everything is easily viewed.
Cons
So far it seems to be working very well.
Response from InPhonex
Kimberly,
Thank you for the support provided. Leaving no stars on the question of support possibly indicates you never had to open a trouble ticket. Your feedback is valued.
The R! Team
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent
Reviewed on 2024/07/11
Pros
The customer service from tech support is wonderful every time. They solve our issue in a timely manner
Cons
N/A there is nothing that i do not like about ring by name
Response from InPhonex
Hannah,
Thank you for your support!!!
The R! Team
- Industry: Printing
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ultrex with RBN
Reviewed on 2024/07/11
Pros
Ease of use, great customer support. All around great product and team behind it.
Cons
I think Softphone implementation into the OX itself would be extremely helpful. More integrated?
Response from InPhonex
Dear Andy,
I appreciate your fantastic support and business. Currently, we are in the process of integrating the softphone into R! OX, a project that is taking longer than initially anticipated.
- Industry: Civil Engineering
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Diamond Shores - Planning Manager
Reviewed on 2024/07/11
Pros
Caller ID feature is great and gets lots of usage.
Cons
Not very User friendly in some features
Response from InPhonex
Jamie,
Thank you for your review! Please let us know more about some of the features we can improve.
The R! Team
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
GOOD VOICEMAIL TOOL
Reviewed on 2024/07/11
Pros
I mainly use as voicemail Works very well
Cons
I use a headset so it's a little tricky to use.
Response from InPhonex
John,
Thank you for your great review!
The R! Team
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Office manager
Reviewed on 2023/05/31
Just very disappointed with the quality of care with this company
Just very disappointed with the quality of care with this company
Pros
text messaging some patient find it easier to communication via text when canceling or confirming appointments
Cons
When Changes are made service is interrupted without notice .There is no follow-up beside a email that is sent after service is interrupted about changes the company know prior of whoever there's A fee increase theirs always so much confusion.
Response from InPhonex
Dear Farrah,
We regret your bad experience with upgrades. and will review the process to improve.
Thank you
The R! Team
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Spoke with [sensitive content hidden]
Reviewed on 2023/11/17
Pros
I appreciate the customer service rep that helped me and assisted me with everything I needed and made sure my ring by name was up to date
Cons
I currently do not have any cons for this company
Response from InPhonex
Dear Hannah,
We do appreciate your support. You give us inspiration to continue to improve ourselves.
The R! Team
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent service
Reviewed on 2023/02/14
Overall great product and even greater customer service. I have dealt directly with [sensitive...
Overall great product and even greater customer service. I have dealt directly with [sensitive content hidden] several times and they have been nothing but professional, helpful going above and beyond every single time!
Pros
The system is solid little to none downtime so far.
Cons
I can recall an issue with their chrome extension however after taking the issue to customer service it got solved within 2 - 3 days
Response from InPhonex
Dear German,
Thank you for your wonderful review of our service.
Kooi
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
New Customer
Reviewed on 2021/10/18
Initially implementation and contracting were difficult. The contracted services details were not...
Initially implementation and contracting were difficult. The contracted services details were not fully explained, although how my entire operation was set up was fully explained. To date, i still have outstanding items, although i am fully ported. The VoIP service seems fine. it is the functionality i losdt on each of my phones that will need to be reprogrammed. I am not certain if this is done by me on each phone or if the software can do it. I am investigating this as we speak.
I need to reiterate that [SENSITIVE CONTENT] is Awesome and seems to be going above and beyond to ensure we are satisfied. He really needs to be recognized. I will be checking in to see if he was.
Pros
RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome. [SENSITIVE CONTENT] was the primary contact. The guy is a SUPERSTAR@!!!!
He was knowledgeable, patient, solutions based, great communicator, able to seek resources when challenges occurred and most importantly, set clear expectations and delivered on every expectation. He also, as part of that, kept in constant communication; allowing me to not have to call in or chase anyone for assistance or details.
Cons
So far, I need to learn more about the app and the ancillary app for cell phone usage. I also need to reprogram the features on my phone, not to my knowledge able to be performed via the admin dashboard.
Reasons for Choosing RingByName
Price and recommendation from one of your former employees, [SENSITIVE CONTENT]. i was also referred by [SENSITIVE CONTENT] at Toshiba.Switched From
OnSIPReasons for Switching to RingByName
[SENSITIVE CONTENT] was a good salesperson who I felt a good rapport with. [SENSITIVE CONTENT] was helpful when needed. The price was reasonable.There are some things that I was not aware of until after implementation but i will have to work through it.Response from InPhonex
Stephan,
Thank you for your review! We endeavor to keep improving our overall services and focusing on the ease of use which we know to be very important for customer like you.
Best,
KL