1. Home
  2. Onboarding Software
  3. Remote
  4. Reviews of Remote
Learn why GetApp is free

Remote Reviews

Remote

4.4 (91)
Write a Review!
Remote: Empowering your Global HR Success
Visit Website Compare

Overall rating

4.4 /5
(91)
Value for Money
4.0/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.4/5
87%
recommended this app
Learn more about Remote
Sort by
Most Helpful Most Recent

91 Reviews

Ryan
Ryan
Overall rating
  • Industry: Banking
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good for Startups!

Reviewed on 2022/05/13

Pros

Remote makes it easy to enrol new employees, contractors, and to manage employee/contractor expenses.

Cons

The fact that they have switched health insurance providers. One reason we switched to Remote was that they used SafetyWing, however they have now moved to a more well-known brand, with a lower limit.

Simone
Overall rating
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Support and easy to use platform for HR purposes

Reviewed on 2024/10/16

Great experience overall. Great team support always whenever I have an enquiry it is answered...

Great experience overall. Great team support always whenever I have an enquiry it is answered professionaly and in a great timely manner.

Pros

I like the easy to use platform. Everything is clear and there are lots of step by step instructions to use.

Cons

The only thing I would mention is that now there are compeitors like Oyster. How does the pricing compare?

Miss AEE
Overall rating
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Stay away from Remote

Reviewed on 2024/08/17

Remote as a global HR platform / company is a joke and and the customer service is absolute...

Remote as a global HR platform / company is a joke and and the customer service is absolute appalling!

I submitted my resignation in May and it's now August and I am still dealing with trying to get refunded for over-payments that's been made and their incorrect handling of leave. The company I work for is waiting for process corrections for outstanding credit notes, including those arising from pre-funding invoices vs reconciliation invoices.

This company seriously over-complicate their processes as a whole and I am starting to doubt whether they even know what they are doing themselves since we are now onto 3 months with my support tickets being opened and ZERO solutions yet. Just "thank you for your patience emails". Like, honestly...

Furthermore, when the company I work for requested the invoice breakdown from inception till leave date, they basically sent one from A DIFFERENT COMPANY where all of that company's employee names, their salary etc could be seen. Like, wth?!! Honestly, do yourself a favour and stay as far away as you possibly can from this company both as an employee and as an employer. Trust me, you'll save yourself a lot of headaches.

Pros

Nothing if I'm honest. There have been nothing but issues from the get go.

Cons

Support is appalling, their processes are messy, calculations are not clear, nor right.

Response from Remote Technology

Hi, I'm Amee, reaching out to you on behalf of Remote.

We're very sorry to hear about your experience—which is definitely not up to our standards. We do, however, appreciate your candid feedback. Since you made this review, we've contacted you and are almost finished resolving your case.

If you have any other concerns or feedback, don't hesitate to reach out to us at [email protected]. We'll be here to support you at any time. Once again, our apologies.

Kerstin
Overall rating
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Remote Review

Reviewed on 2024/10/22

Pros

Cheap, contact persons are nice, platform easy to use

Cons

complete chaos, did not get a proper Onboarding, only found out about processes by asking, Nobody is really an expert. They have their "expert" teams but I have the feeling they also don't know...

Alternatives Considered

Deel

Reasons for Switching to Remote

They had a good Sales person. They offered a good price.

Response from Remote Technology

Hi Kerstin,

Thank you for your feedback and for highlighting your experience with Remote.

We’re sorry to hear that your onboarding process didn’t meet expectations and that you’ve encountered challenges with expertise within our teams. This is certainly not the experience we aim to provide.

We'd love the opportunity to understand more about your concerns and work together to improve your experience. Please reach out to me at [email protected] so I can assist you further.

Best regards,

Melanie Diamond

Voice of the Customer Manager @ Remote

Brenda
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Using Remote.com

Reviewed on 2024/10/21

We've been using Remote.com for two years, We have onboarded and off boarded employees, change pay...

We've been using Remote.com for two years, We have onboarded and off boarded employees, change pay rates, Everything has been very easy to exicute on remote.com It's been a very positve expierence.

Pros

I appreciate that everything is on this platform that I need.

Cons

Sometime it takes a llittle too long to get the answer we need on a questions.

Martin
Overall rating
  • Industry: Computer Networking
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great partner with incredible potential

Reviewed on 2024/10/21

Since we work in different countries, the topics and circumstances of the individual countries are...

Since we work in different countries, the topics and circumstances of the individual countries are the challenge. Remote and team are always there when you need them and take care of all your questions.

Pros

Fast response within 48 hours and very friendly and solution-orientated staff

Cons

The uncomplicated contact and the totally friendly communication

Response from Remote Technology

Hi Martin,

Thank you so much for your feedback! I’m thrilled to hear that you’ve had such a positive experience with our team, and that you find the communication friendly and solution-oriented. Providing fast responses and addressing the unique challenges of working across different countries is always a priority for us,

If you ever have more questions or feedback, feel free to reach out to me at [email protected]—I’m always here to help and ensure we continue improving.

Best regards,
Mel Diamond
Voice of the Customer Manager

Sabrina
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good service, good platform

Reviewed on 2024/10/25

I like the service and the platform and that Remote always improves their service. I am working...

I like the service and the platform and that Remote always improves their service. I am working with them since 2 years now and they have constantly improved and extended their services and platform.

Pros

The related Customer Success Manager who is always there to support us.

Cons

Sometimes it takes quite a lot of time to get any (labor law) information about a country.

Wendi
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Our experience with Remote since June 2023

Reviewed on 2024/10/21

Remote has been a game changer in having a workforce outside of the US. They offer competitive...

Remote has been a game changer in having a workforce outside of the US. They offer competitive benefits and are easy to work with.

Pros

Our Client Success Account Manager has excellent response time, as well as proactively understanding our business needs. He is proactive in partnering with his product team to make enhancements that also benefit our team.

Cons

It is a significant investment and would like to see better pricing as our team grows. Their pricing is a little wonky to me in hiring by teams of 15; versus a team price with different quantity sizes.

Ally
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

EOR through remote.com

Reviewed on 2024/10/24

Overall very positive but the fees that they charge are higher than other companies and this is...

Overall very positive but the fees that they charge are higher than other companies and this is something that is becoming a challenge in the current market where there are new companies in the EOR space offering similar products. Employees like it though and it is easy to use as a manager/admin.

Pros

Easy to use. Great customer support. Personalised help when needed and employees get good benefits through the platform. Also good is that they dont use third parties to hire.

Cons

Fees. Yearly fees cannot be transferred to new employees! Very inflexible compared to other EORs.

Vilena
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Remote review

Reviewed on 2024/10/24

Pros

User-friendly platform for both the administrator and the employee

Cons

In my opinion, everything is fine and Remote is one of the best

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Horrendous experience for my employees

Reviewed on 2024/05/27

The first customer service accountant lied, the second one disappeared for several days leaving us...

The first customer service accountant lied, the second one disappeared for several days leaving us with nothing but stress trying to hear back from Remote regarding the onboarding.

Pros

We have experienced several issues, mistakes, lies about offers, lies about discounts , wrongful information from their employees. it was an absolutely terrible experience with many of my employees facing tremendous stress, leading to resignations.

Cons

Customer service was absolutely horrible on several fronts.

Dharmendra
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

EOR on the go

Reviewed on 2024/10/24

Pros

UI of the website is straightforward to manoeuvre and get information

Cons

Availability of local account manager in the local time zone

Alternatives Considered

Deel

Reasons for Switching to Remote

UI experience was better than the other and reporting
Wences
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best tool to hire abroad

Reviewed on 2024/10/21

Pretty good experience working with the tool.

Pretty good experience working with the tool.

Pros

Able to hire people in geographies where we do not have an entity.

Cons

Flexibility with some complex contracts...

Alternatives Considered

Deel

Reasons for Switching to Remote

It was recommended by a former colleague.
Francesca
Overall rating
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very good service

Reviewed on 2024/10/15

Overall our collaboration has been very good.

Overall our collaboration has been very good.

Pros

UX of the website, availability of the key account and the support

Cons

there was some slowness in giving responses in the onboarding of an executive

Ana
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Friendliness, respect and follow-up

Reviewed on 2024/10/15

It has been good because the issue is followed up until it is solved, until the client is satisfied.

It has been good because the issue is followed up until it is solved, until the client is satisfied.

Pros

The respectful, friendly and interested manner in which the staff expresses itself

Cons

In order to respond, they sometimes need to escalate several levels or areas, which slows down the process.

Theresa
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use tool that makes international hiring incredibly easy

Reviewed on 2024/10/28

Pros

Remote was very easy to set up and use, Customer Support was very helpful.

Cons

Minor detail but remote did not integrate with our HR tool, so we had to use two HR softwares for internal and external employees.

Alessio
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Honest Review

Reviewed on 2024/10/28

Pros

The Simplicity of the Website in its natural state

Cons

The constant Email Updates and follow-ups if I answer this survey

Andor
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple and easy to use, helpful support that actually thinks

Reviewed on 2023/06/19

Pros

Ease of use and simplicity, onboarding is super easy and fast and management of the team via the dashboard also easy

Cons

Costs can be quite high quite fast and for no obvious reasons (to me)

Catarina
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smooth onboarding process and a great support team!

Reviewed on 2022/11/02

Overall the experience with Remote has been great so I highly recommend it.

Overall the experience with Remote has been great so I highly recommend it.

Pros

The onboarding process was super easy and fast paced, and Remote's platform is very intuitive to use. If you have any doubts, you have a great team to help you throughout. They'll answer all your questions with a agile approach, giving you feedback along the way if they need more time to get back to you with the info you need.

Cons

The need to submit all public holidays as timeoff day in the platform. It would be best if the public holidays were already loaded by country in the platform requiring only a confirmation from the employee.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best service for managing remote employees and payroll with tax compliances

Reviewed on 2022/10/25

Overall experience with remote is very good because of simplicity and ease of access it manages...

Overall experience with remote is very good because of simplicity and ease of access it manages payroll and tax compliances very effectively.

Pros

This software is very easy to use and access it.

Cons

There's nothing here as a con because it is my first time using this tool before that the process is manual but now it is all taken care of my Remote itself.

Bastian
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good service, great idea

Reviewed on 2022/10/31

Pros

It's great that you can work for companies abroad without setting up a cumbersome subsidiary!

Cons

There are no negative aspects! Everything went positively

Vishesh
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Remote makes being remote fun

Reviewed on 2022/10/25

Pros

The ease of use and the UI is amazing. Really enjoyed using it.

Cons

On the most part a great product. not anything that i didn’t like.

Claudia
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Superior IP protection and customer experience

Reviewed on 2021/02/17

Extremely pleasant and smooth. They automate the onboarding process for employees so things that...

Extremely pleasant and smooth. They automate the onboarding process for employees so things that should feel very tedious and time consuming felt breezy and quick. Customer success team is a pleasure to work with and barely need their help given how straightforward their platform is.

Pros

The determining factor for us was that we always felt they were more transparent in how they operate from a legal structure viewpoint, and we could trust our employees' intellectual property to be handled by them.

Cons

I would like for them to introduce a 24/7 chat feature but they said they're working on it.

Melissa
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Software for Remote Worker

Reviewed on 2022/10/25

Pros

Very easy to use,accessible and I like how fast the support team responds to my inquiry.

Cons

I don't have any least liked features to mention

Caitiona
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great platform & Service

Reviewed on 2022/08/29

Service and support throughout sale, implementation and onboarding was patient and efficient. Our...

Service and support throughout sale, implementation and onboarding was patient and efficient. Our AE [SENSITIVE CONTENT] was knowledgeable and thorough throughout and continues to provide excellent service.

Pros

Easy to use. Clean process for onboarding.

Cons

The layout is not very intuitive initially however it is overcome.