TimeSolv Legal Billing Reviews

TimeSolv Legal Billing

4.7 (651)
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Time, expense & billing management software for legal firms

Overall rating

4.7 /5
(651)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.8/5
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651 Reviews

Brian
Brian
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great functionality, happy to be a user

Reviewed on 2020/05/11

We've only been using TimeSolv for about 60 days, but the experience overall has been very good.

We've only been using TimeSolv for about 60 days, but the experience overall has been very good.

Pros

The reporting features of this software greatly exceed anything we've ever used.

Cons

The user experience is functional, but lag behind in terms of overall UI and UX.

Tia
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

6 month review

Reviewed on 2023/08/21

Having an affordable real-time billing system and accepting payments through this system is exactly...

Having an affordable real-time billing system and accepting payments through this system is exactly what we needed. I do like that the matters are broken out so the attorneys can see how much time was invested per matter.

Pros

The price was what attracted me to TS in the beginning. I like how the billing statements break out each matter into individual billing sections. [sensitive content hidden] in customer service has been exceptional for my office coordinator to work with in addressing issues we have run into. We have utilized the training videos on numerous occasions and that is a very helpful resource. I like the layout of the financial analytics.

Cons

There are aspects of the software that do not fit our need such as giving a credit for prepaid time at the end of the statement. It seems there have been several occasions where my office coordinator has had to figure out "work arounds". I would like to be able to change font sizes on invoices.

Alternatives Considered

QuickBooks Online, Clio and Lawmatics

Reasons for Choosing TimeSolv Legal Billing

Our business had grown past what Freshbooks had to offer. We needed a more robust billing and time keeping system.

Reasons for Switching to TimeSolv Legal Billing

Price
Alterraon
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Personal Experience

Reviewed on 2023/09/08

I regret paying ahead of time for a full year. I would have canceled with-in the first month. Be...

I regret paying ahead of time for a full year. I would have canceled with-in the first month. Be careful as they will automatically charge your account and they will not follow their own terms and conditions.

Pros

Nothing really, this system made my billing worse, and it actually put be 4 months behind on my billing. Horrible experience

Cons

Their invoicing, customer service, when you schedule an online meeting, they never show up, you have contacted the manager to receive any assistance, you get different answers from different people. They are unable to give refunds or credit you back for things you should not have been billed for.

Debra
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Timesolv Solves and Saves Time

Reviewed on 2023/08/21

I have had a great experience with Timesolv. Always attentive if I have an issue.

I have had a great experience with Timesolv. Always attentive if I have an issue.

Pros

The ease of creating a new client, creating an invoice, drafting and finalizing.

Cons

It would be nice if when we create a new client we could input the billable rate in the client info portion and therefore the billable rate for the client was automatically inserted in each of their matters.

Taylor
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Billing made easy!

Reviewed on 2023/08/21

TimeSolv has allowed me and my coworkers to seamlessly transition to working from home and hybrid...

TimeSolv has allowed me and my coworkers to seamlessly transition to working from home and hybrid work and still maintain our profitabilty.

Pros

I LOVE how organized this has made our company. I truly believe that we catch more billable entries with this software and that ultimately gives us more income.

Cons

The contacts for clients is terrible. I have worked with the tech team many times and it still sucks. That is ok. I also am not that excited about how it also no longer syncs with my quickbooks enterprise so I have to manually put in the invoice amounts and the payments.

Alternatives Considered

QuickBooks Desktop

Reasons for Switching to TimeSolv Legal Billing

Online access and the app.
Colleen
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

TimeSolv gets it done

Reviewed on 2023/08/21

Compared to other systems that I have used, TimeSolv is head and shoulders above the rest at this...

Compared to other systems that I have used, TimeSolv is head and shoulders above the rest at this time.

Pros

The ease of creating new clients and matters is very beneficial. If work has been started on a new client and the matter is not yet opened, we have the option of using a generic matter until the new client is added and the matter is active.

Cons

There are some necessary steps that are counter-intuitive and therefore, mistakes happen when creating new client matters.Also, it would be great if the system could track the close of the last billing cycle. We close billing at odd times toward month-end, and it is difficult to remember where the new billing cycle begins.

Stephanie
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

TimeSolv Review

Reviewed on 2023/08/22

Billing with this program is easy. I like the mass billing, but I don't use it much as I still have...

Billing with this program is easy. I like the mass billing, but I don't use it much as I still have to change the files before I submit to insurance companies to comply with their billing standards.

Pros

This product was easy to setup, customer service is great as well. Producing invoices was easy which made the switch seamless.

Cons

I would like to see more form document choices. I came from using Amicus and the choices of codes I had to create form documents was great. I can't create many form documents with the choices I have. I feel that would give this product more marketability. Less time spent on a document that is going to get a write down once submitted to the insurance company for help many attorneys and their staff.

Helen
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent product, great service, couldn't be hppier

Reviewed on 2023/08/21

Like most lawyers, I find billing and invoicing to be tedious. It's my least favorite aspect of...

Like most lawyers, I find billing and invoicing to be tedious. It's my least favorite aspect of the business. I used another product (Sage) for many years. It made me pull my hair out with frustration, as everything about it was clunky and difficult to use. TimeSolv is by contrast, easy and even pleasant to use. What a game changer. I highly recommend it.

Pros

TimeSolve is so easy to use!! I like the customer service, too. Though everything about the interface is fairly intuitive, occasionally I need help. Whenever I do, the staff promptly replies, with the information I need clearly stated. It's a great product.

Cons

I cannot think of a single thing that I don't like about TimeSolve Legal Billing, or about its installation.

Jeffrey
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Legal Billing program

Reviewed on 2023/08/25

My overall experience has been excellent. It is the best billing program I have used.

My overall experience has been excellent. It is the best billing program I have used.

Pros

The time entries and expense entries are very easy to use. Generating invoices are also easy and very flexible. These critical functions are easy to use.

Cons

There are times that the answer to a question or problem are not easy to find. It is more difficult to eliminate a matter or client than it should be.

Danielle
Overall rating
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2023/08/21

It has been very user friendly, we have been using the product for 1 year and have found it to be a...

It has been very user friendly, we have been using the product for 1 year and have found it to be a wonderful product.

Pros

I really like how easy it is to add clients, time, and expenses. The Help section is a great feature that I have found very helpful.

Cons

The only thing that I have noticed that is a small nuisance is that when I add a new person to our system (attorney, paralegal, etc..) When I have set up different fees for certain matters, their rates does not automatically adjust and so we don't always notice the difference until we are billing, if we catch it at all which can be an issue if we are billing at the wrong rate.

Renee
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TimeSolv, easy to use and can get help if needed!

Reviewed on 2023/06/15

I am new to the program, but so far I am really liking everything about it.

I am new to the program, but so far I am really liking everything about it.

Pros

I love that I can get help anytime I may need it, [sensitive content hidden] is wonderful!!

Cons

I honestly haven't used it enough yet to know

Aishling
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

TimeSolv review - March 30

Reviewed on 2023/03/30

I am very pleased overall.

I am very pleased overall.

Pros

Entering time for our attorney's is a pleasure with TimeSolve compared to pclaw. Updating and moving time entries around is very user friendly. Editing and creating invoices is also so much easier with this product. I am able to easily figure out how to access features and apply them where and when I want them. I love the Chat portion of the customer service experience. And today I had a TimeSolv Support Meeting with [sensitive content hidden] and they were amazing! They fixed everything for us on the spot even though our meeting went over our time slot and were so friendly and helpful while helping me out. Really great customer service and support.

Cons

My lease favorite part is searching for a matter when I am creating an invoice. I often have to try various ways - client/matter numbers, key words, scrolling - before I can find what I want.

Christopher
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

I can't say enough good things....

Reviewed on 2023/09/13

I used to suffer from system crashes, corrupt data cells, and print failures. Not anymore

I used to suffer from system crashes, corrupt data cells, and print failures. Not anymore

Pros

I run an established legal research and consulting service. I switched to TimeSolv after using the same PC based software for over 20 years. After the bugs in the ancient software became too much to handle, a friend recommended TimeSolv. I can't say enough good things about this application. The set up and conversion fo my data was a breeze, thanks to their conversion team. The app is super easy to use. I cut my invoice generation time by 2/3 and it is super easy to enter time on the go, whether at my PC or on my phone. The customer service and support is outstanding. Highly recommend

Cons

I don't use the trust accounting features yet, but will if the circumstances warrant.

Shawn
Overall rating
  • Industry: Legal Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Timesolv User

Reviewed on 2023/08/21

This helps me account for my time with clients, paying myself from client accounts, and accurately...

This helps me account for my time with clients, paying myself from client accounts, and accurately billing clients with description of services rendered.

Pros

Ease of use with entering time spent on a project/client. Invoicing to clients is very easy.

Cons

Invoices to not account for time spent after a payment is made.

Scott
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Time & Billing

Reviewed on 2023/08/21

Good to excellent.

Good to excellent.

Pros

The ease with which time, expense, and billing is created and maintained is highly beneficial.

Cons

There is a complex path to find certain toggles or specific information tables to modify.

Alan
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

excellent product

Reviewed on 2023/08/21

Pros

ease of use; customer service has been extraordinary on rare occasions where I needed assistance

Cons

there are none that come to mind right now

Dana
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommend

Reviewed on 2023/08/21

We are quite pleased. I'm not aware of any difficulties. Ask [sensitive content hidden]

We are quite pleased. I'm not aware of any difficulties. Ask [sensitive content hidden]

Pros

Simple, straightforward, and full of necessary features. Perfect.

Cons

No problems to report that I am aware of.

Michelle
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for small office legal time tracking and billing

Reviewed on 2023/08/21

Customer service is excellent! Always available and helpful. It's very reasonably priced and always...

Customer service is excellent! Always available and helpful. It's very reasonably priced and always improving features

Pros

Mobile ability, time tracking, invoicing detail

Cons

Trust account features could be easier to use

Anna
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

So far....so good

Reviewed on 2023/08/21

Love the customer support and the migration of my firm's billing has been easy.

Love the customer support and the migration of my firm's billing has been easy.

Pros

We like the look and the intuitive nature of the program. It is simple for attorneys to enter time and the billing is working well, with even my split billing

Cons

I wish I could go into a file and enter time from it or expenses instead of going in and out of the file.

Brian
Overall rating
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Cost Increases are out of Hand

Reviewed on 2023/06/16

Pros

The product is good, but if the cost keeps rising at the same rate it currently is we will be forced to look for a different product. It is the most expensive user by user subscription that we have. More than Westlaw.

Cons

Price is too high. It does lack some functions that would be useful for split billing

Bethany
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TimeSolv Review

Reviewed on 2023/08/22

This program streamlines Time Entries with Billing and Invoicing.

This program streamlines Time Entries with Billing and Invoicing.

Pros

Creating Invoice Drafts, tracking payments and printing reports by Client are my favorite features of this program.

Cons

Takes a little time, trial and error to figure out, but Customer Support has been excellent, expecially [sensitive content hidden].
.

Connie
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Timesolv Review

Reviewed on 2023/06/16

Pros

Easy to keep track of time and expenses.

Cons

You can not easily access the client's balance due on matter and balance in trust account.

Pamela
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Six-month Review

Reviewed on 2023/06/26

Invoicing

Invoicing

Pros

The ease with which I can generate reports

Cons

Some of the dating features could be improved in the reports functionality

Laura
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Online meeting with [sensitive content hidden]

Reviewed on 2023/03/10

Pros

[sensitive content hidden] was knowledgeable, helpful, patient and kind. She resolved our issue quickly and thoroughly. I highly recommend her, and would be happy to use her again. My thanks!!

Cons

Nothing really. Customer Service was particularly helpful.

James
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product for Specific Purpose

Reviewed on 2023/01/13

TimeSolv has been a good, affordable, practical solution for our time tracking and billing needs,...

TimeSolv has been a good, affordable, practical solution for our time tracking and billing needs, without all the add-ons with the more expensive and more highly-advertised "practice management" products out there. We get what we need, and don't pay a lot more for other features that do not apply to our practice and are not something we will regularly use. Great ROI. Easily integrated. Easy to use. Allows for personalization.

Pros

TimeSolv has been a good, affordable, practical solution for our time tracking and billing needs, without all the add-ons with the more expensive and more highly-advertised "practice management" products out there. We get what we need, and don't pay a lot more for other features that do not apply to our practice and are not something we will regularly use. Great ROI. Easily integrated. Easy to use. Allows for personalization.

Cons

Some of the features seem a little rigid, or something we had not previously dealt with, but with the customer service, FAQs, videos, and regular e-mails with "how tos" we've been able to overcome it.