Acefone

4.7 (132)
Write a Review!
VoIP Phone Service trusted by modern businesses

Overall rating

4.7 /5
(132)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.7/5

94%
recommended this app
Sort by

132 Reviews

Verified Reviewer
Overall rating
  • Industry: Events Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great service

Reviewed on 2021/06/25

Great service! any time I sent them an email with questions or contacted them via chat, they would...

Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)

Pros

Good Integration with HubSpot. It was pretty convenient.

Cons

The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.

Response from Acefone

Thank you for choosing Acefone. We are delighted to receive your positive feedback.

At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team.

We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue.

If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at [email protected]

~Team Acefone

Sandra
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Acefone reviewer

Reviewed on 2023/10/03

Very Good

Very Good

Pros

I appreciated the customer support in helping to set up the system. Everyone is most helpfull.

Cons

Not familiar with all aspects yet of the system as of yet.

Eric
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

United States Customers Stay Away

Reviewed on 2021/08/26

Horrible, waste of time, and a complete frustration

Horrible, waste of time, and a complete frustration

Pros

1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.

Cons

1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable
2. Calls not connecting - This still doesnt connect for 5-10 calls per day
3. SMS not working - After many requests to activate and later fix SMS
4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added.
5. I am now unable to port out my number for over a week - The port out information they provided is incorrect.
6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST

Response from Acefone

Hi Eric, we are extremely glad that you have shared your concerns with us. At the same time, we are extremely sorry that you had to face so many issues.
Our US capabilities are still in progress, and we will make sure that your review reaches our product team so, in the near future, we can optimise the user experience in a better way. Acefone currently provides most of its service in the UK, and we are slowly expanding ourselves in the United States as well. The bugs in the IOS applications will be fixed soon with an upcoming update.
Whatever problems you faced, we apologise again for it, and we'll make sure that this doesn't happen again. Thank you so much for sharing your review; it actually matters to us and helps us develop a better product.

You can get in touch with our team at [email protected] or call us at 0800-084-3663 any time with your concerns, and we'll make sure to provide you with a solution.

~Team Acefone

Marilu
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Fantastic Onboarding Support

Reviewed on 2023/08/09

Pros

I like all the services I need for my business

Cons

I like everything about the service , I havent use the service that much but so far I know is going to be great for my business

mohammed
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good experience

Reviewed on 2023/10/12

Pros

It was great connecting with acefone team with mo for onboarding journey and setup.

Cons

we are in the testing phase so cannot point anything at the moment.

Martin
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Excellent Customer Service

Reviewed on 2023/08/11

Pros

Very thorough and attentive to all our needs.

Cons

As we are new users, there is nothing we can see that is a CON.

Jessica
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Awesome service!

Reviewed on 2023/07/17

Pros

Customer service, Onboarding and setup was proactive.

Cons

I have just started using it, so far so good.

Mehmet
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Excellent Job.

Reviewed on 2023/07/18

Pros

Onboarding, customer friendly, Good Job.

Cons

Thank you I dont have any Cons for the time being.

Verified Reviewer
Overall rating
  • Industry: Civic & Social Organization
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Customer Service

Reviewed on 2021/06/20

Pros

Really great customer service so far, onboarding fast and easy and simple to navigate around the portal, definitely recommend.

Cons

I haven't found any issues so far, it's useful for what we require it for.

Response from Acefone

Thank you for choosing Acefone and sharing your positive experience with us.

We take pride in our onboarding process and are glad to hear that your experience was pleasant. At Acefone, our teams work diligently towards developing the most user-friendly solutions at highly competitive prices, so you can start improving your business communications instantly.

If you ever need any assistance, our support team is always available at 0800-084-3663. Otherwise, you can always drop us an email at [email protected].

~Team Acefone

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Won't let me cancel without justification

Reviewed on 2022/08/17

Impossible to cancel.

Impossible to cancel.

Pros

I liked the price of this service and the reviews were good.

Cons

5 days after payment this was not set up and there was no contact from the provider. I asked to cancel the service and get a refund. In the two since since, I've received 7 phone calls and 9 emails asking me to justify why I wish to cancel. After the 5th email I said I wanted to cancel, I didn't want to explain myself and if they kept calling and emailing to ask me to do so, I would write an online review to advise others this is what can be expected.

Response from Acefone

Hello,

We sincerely apologise for the inconvenience. We will be connecting with our internal team ASAP to understand the cause behind the delay in cancellation. We would like you to give us another chance; we will do everything possible to make up for the unpleasant experience.

If there's anything else you'd like to share, reach out to us at [email protected] or call us at 0800-084-3663.

- Team Acefone

Jonea
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great Product

Reviewed on 2023/05/25

Pros

It’s easy to use. Can use from a app on my phone

Cons

Doing the survey, it takes up too much time.

Krisller
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great System

Reviewed on 2023/04/05

Pros

The system is easy to set up, admit multiple users.

Cons

The price is market average comparing to others.

Gordon
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acefone Review

Reviewed on 2021/05/12

My overall experience has beed extremely positive.
I will also add that most of my contact has...

My overall experience has beed extremely positive.
I will also add that most of my contact has been with [SENSITIVE CONTENT HIDDEN] who was most helpful.

Pros

The software was easy to use and intergrate with our existing systems.
It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location.
The whole set up from start to finish was hassell free.
everything worked as it should an I have never had reason to ask for any assistance over the last 12 months.
You have complete control and can make any changes from the Dashboard.

Cons

Nothing really. There is nothing I can say that I would call Cons: It all lived up to my expectations.
Perhaps my expectations are too low.

Response from Acefone

Hi Gordon, thank you for choosing Acefone and sharing your valuable feedback with us.

We are glad to know that you liked our services. At Acefone, we believe in going the extra mile to meet our customer expectations.

We look forward to hearing from you in the future. Feel free to connect with us anytime at [email protected] or call us at 0800-084-3663.

~Team Acefone

Rana
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Best Costumer Service

Reviewed on 2021/12/28

[SENSITIVE CONTENT] is a great person because he is the one who convince me to give him chance to...

[SENSITIVE CONTENT] is a great person because he is the one who convince me to give him chance to explain and result to that I changed my mind from different company to Acefone.

Pros

They gave me special offer which i accepted and as I just start using now and hoping it will be good for my business. They have lot of options to use. Costumer service is top notch with quick response and very helpful all the time.

Cons

If you need to add more users I think that's bit expensive option compare to other providers but I recommend reach out to their sales team because they are very helpful and give you offer to take you on board.

Response from Acefone

Hello Rana,

Thank you for your valuable feedback. We're glad that you find our services efficient and comfortably priced.

At Acefone, we always strive to provide our customers with the best experience possible. We are happy to put our customers first; thus, we always try to offer reasonable pricing and an easy set-up process.

We hope that you have a great experience using Acefone's solutions. Please do connect with us in case you have any questions or concerns.


You can write to us at [email protected] or call us at 0800-084-3663.

~Team Acefone

Skanda
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acephone Service

Reviewed on 2022/03/29

I would like to thank [SENSITIVE CONTENT] for guiding me and providing all the inputs about the...

I would like to thank [SENSITIVE CONTENT] for guiding me and providing all the inputs about the services and plan. Related to Demo provided by [SENSITIVE CONTENT] was very clear which help me to understand how it works. As well I was getting help from them at any point of time if I had any query or issue.Overall i would again thanks both of them making this process very smooth with out any hiccups

Pros

It is very user friendly software, it can be managed with different places like browser, mobile, laptops etc

Cons

Currently I could not find any at this point.

Response from Acefone

Hello Mr Jon!
Thank you for choosing Acefone and sharing your valuable feedback with us.

We try to deliver memorable customer experiences, and we're glad that we were able to do the same for you! We've designed our services and trained our support team to be user-friendly and adept to professionals of any industry.

At Acefone, we believe in consistent improvement.

Thus, we request you to connect with us in case of any queries or feedback. Drop us an email at [email protected] or call us at 0800-084-3663.

~Team Acefone

Jonathan
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

New Business

Reviewed on 2021/10/06

Pros

Easy to use software along with a very helpful customer service

Cons

The only thing that I would have liked to see is Company caller id when a customer rang the business

Response from Acefone

Thank you Jonathan for choosing our services. We are glad to have you onboard the Acefone family.

At Acefone, we try our best to provide valuable features at competitive prices. Serving our customers is our number 1 priority. We would like to assure you that our team will look at your company caller ID suggestion and take necessary actions.

We are confident you won't face any issues in the near future as well, but in case you do, we are there for you. Reach out to us at [email protected] or call us at 0800-084-3663.

Prameya
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great cloud based Telephony Product to be given to our Customer Service team located off shore

Reviewed on 2020/12/28

Price and easy set up telephony system to our customer service team which we are planning to set up...

Price and easy set up telephony system to our customer service team which we are planning to set up offshore.
Monthly Renewal of Price plan.

Pros

Incoming and Outgoing calls through any device through mobile app and Web based.
No Telephone hardware requirement.
Cloud based with real time analysis
Integration with a wide range of leading CRM's available in the market.

Cons

Need Integration with Accounting software Quick books.

Response from Acefone

Thank you for choosing Acefone and sharing your valuable feedback with us.

We are proud to put our customers first---which is why we guarantee reasonable pricing and an easy set-up process. At the same time, we are happy that we were able to help you streamline and optimise your communication process.

We plan to integrate Acefone with more CRMs and help-desks in the future. An integration with QuickBooks is certainly on the calling cards. In the meanwhile, do take advantage of our current list of 15+ integrations including Zoho, HubSpot, Bitrix24, etc.

If there's anything else you'd like to share, reach out to us at [email protected] or at 0800-084-3663.

~Team Acefone

Ahmed
Overall rating
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Business Satisfaction

Reviewed on 2022/03/09

Its Good to use it for my business so easy to understand.

Its Good to use it for my business so easy to understand.

Response from Acefone

Hi Ahmed,

Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible.

We are happy to serve your needs through our solutions. If you face any difficulties, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.

~Team Acefone

Christopher
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fabulous service for 838 Cars

Reviewed on 2021/06/16

Fab

Fab

Pros

Friendly staff and got the number i needed

Cons

Took longer to get and felt frustrated

Response from Acefone

Thank you Christopher for choosing our services. We are glad to have you onboard the Acefone family.

At Acefone, our teams work hard on providing all customers with real-time assistance. We are truly sorry for the delay you experienced in receiving your number. We would like to assure you that your feedback is duly noted and concerned departments have been made aware of the issue. We are sure that your future interactions with our support team will be much faster.

If you like to give us more information about your experience or have any queries regarding our services, you can contact us at [email protected] or call us 0800-084-3663.

~Team Acefone

Stewart
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great new phone

Reviewed on 2022/03/29

Pros

Easy to install and use. Help for on boarding brilliant.

Cons

So far all good, no issues. Working smoothly.

Response from Acefone

Thank you for choosing Acefone. We are delighted to receive your positive feedback.

At Acefone, we work for our customers to provide you with the best experience at priority. That's why our support team works round the clock to ensure that.

If there is anything else that you'd like to know about, we are always available at 0800-084-3663. You can also drop us an email at [email protected]

~Team Acefone

Keith
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very happy with the service

Reviewed on 2021/07/05

Very happy

Very happy

Pros

Very happy with the service. So refreshing after 4 years with our previous provider.

Cons

The app is not that great on IOS. Needs to be as good as the Android version.

Response from Acefone

Hi Keith, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our user-friendly services. We always try our best to meet our client's expectations.

Our team is consistently working on making improvements to the IOS version to deliver a great user experience for IOS users. We will resolve this issue at the earliest.

In the meantime, if you want to share any further concerns or queries about our services, you can always drop us an email at [email protected] or call us at 0800-084-3663.

~Team Acefone

Ibrahim
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good

Reviewed on 2022/04/20

Pros

easy to use and great support from their team

Cons

nothing so far as i have just implemented this set up to have any serious feedback

Response from Acefone

Hello Mr Ibrahim,

Thank you for choosing Acefone and sharing your valuable feedback with us.

We always aim to deliver unwavering support to our clients and your review affirms our efforts.

We look forward to hear from you in the future.

Feel free to connect with us anytime at [email protected] or call us at 0800-084-3663.

~Team Acefone

Robert
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Acefone Support and Setting up

Reviewed on 2022/03/04

Pros

Good Technical support. Very knowledgeable & patient support from Mohit

Cons

Hard to get started but as team very responsive not really an issue.

Response from Acefone

Thank you Robert for choosing Acefone and sharing your valuable feedback with us.

We're pleased to know that you're happy with our Acefone communication solution..

We have taken your feedback on the setup process and are constantly working to improve it and make it easier for customers to get onboarded seamlessly.

If you have any queries, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.

~Team Acefone

Joe
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Onboarding From [SENSITIVE CONTENT] was excellent.

Reviewed on 2022/04/11

[SENSITIVE CONTENT] was excellent, very knowledgeable, diligent and patient. Keep us the good work

[SENSITIVE CONTENT] was excellent, very knowledgeable, diligent and patient. Keep us the good work

Pros

Easy to use. Excellent voice clarity, stable application and no freezing.

Cons

The software does not allow copying and pasting of numbers.

Response from Acefone

Thank you Mr Joe for your positive feedback! At Acefone, we always strive to provide our customers with the best experience possible.

We are glad you found our onboarding session helpful & we'll also try to work on your suggestion as soon as possible

If you face any queries, you can always reach out to us at [email protected] or give us a call at 0800-084-3663.

~Team Acefone

Ravi Shekhar
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Services and Support

Reviewed on 2021/04/09

Pros

I am using this services from past three months. Support system is great and i also have great experience

Cons

Support team and sales team is very good. we get the responses in very short time frame.

Response from Acefone

Thank you Ravi for choosing Acefone and sharing your valuable feedback with us.

Our support team works hard to provide real-time and effective solutions to all our customers. We hope that your experience with our product continues to be positive.

If there's anything else you'd like to share drop us an email at [email protected] or at 0800-084-3663.

~Team Acefone