KMS Lighthouse Reviews

When we started broadening our search for content management systems and came upon Lighthouse I was impressed by the number of features I had never seen before.

Examples:
- Streamline feedback functionality
- Instant answer: which can be public facing for self-service as well as internal
- Multiple landing pages based on permissions
- Completely customizable landing pages
- Robust answer trees
- Clean comparison charts
- Content templates

All of the items above are very easy to use. By creating a clear strategy prior to loading in your content you can leverage the templates to make finding content easy and fast.

The ability to customize landing pages is essential for my company. Our clients demand a very high level of design and my developers can do basically anything within this platform to satisfy this.

One of the most exciting features of Lighthouse is the answer trees. In other platforms I have used we have had to set these up manually, esentially just linking within a document to other documents. It's been time-consuming, tedious, and very difficult to edit once built. Lighthouse changed all that, the answer trees are build in a dynamic way so you can branch the paths, add new ones, link externally, and even create instant answers from parts of the tree. Dare I say they are even fun to make, is that too nerdy?

When implementation is approached strategically to utilize all of the features above Lighthouse makes everyone's job easier.

From an administration perspective, there is a significant learning curve in regards to setting up permissions. Which is a good and bad thing. Lighthouse's permissioning is very flexible and advanced which allows companies to do almost anything they can dream up in regards to access. However, this flexibility also makes it complex. But once you get the hang of it, it makes sense. I recommend assigning two or three people within a company to become the experts and administrators of the permissions.

I like the widgets. I would like for there to be other widget options. A notepad type feature would be great I think.

Spell check and grammar check are desperately needed. I get annoyed when I am working and there is the popup asking me if I want to save or not. If I click save then I lose where I was. This is really frustrating. The Scenario needs to have some sort of way to count the number of steps since there is a threshold. I have not found anything about Lighthouse to be intuitive. I still do not feel I understand how to best use some features.

User friendly.
Very intuitive to both users and admins.
Great searching engine, working similar to google so the users needed very basic training.
Administrator Interface is very simple so the admin can create and change templates by himself without the support.
KMS Lighthouse provide an admin user manual on KMS platform of course:) it's very helpfull.

As a construction company, our user consume most of the knowledge via mobile phones. With 5.5 version it's not the same experience as in PC, but we are looking forward version 6.0 that suppose to resolve that issue.
We had some troubles to imlement SSO, but finally it's working.

The system is very friendly & easy to use

Many of the features we needed and wished for were not executed as part of the process

I absolutely love the 'Favorites' feature and feedback options. It's so customizable in so many ways that I honestly think it can adapt to the needs of any company.

The permissions at times can be challenging, as well as the limited admin licenses available. We have people that aren't able to assist users or do some of their daily job functions because there are a limited number of admin licenses.

The ease of use . Also very fast.
Breaking news is a good feature

The system and features are intuitive and easy to use

What i like the most using this software is the UX/UI.
It's easy to use both as editor and as a front user.
great and smart groups and users organization.
integration with CRM and a basic working tool for agents

homepages have to contain more options.

easy to update information on the system, friendly user for the end users and the search option is very good and efficient

the wizard is not so easy to use and not as intuitive as the system itself

very easy to use
great custumor journy
great support

premise version takes a long time to take care of bugs

Easy to use and very useful. This software has many options.

As an admin it has to many options to program an item.

Convenient and fully customized templates are making it very easy to setup new items.
Full Hebrew support makes it perfect for Israeli users.
GetAnswer lets the users easily get the info they need without scrolling through results.

Bad support for online tests - Google Forms gives better value for free.
Partial support for videos section
Limited number of widgets for the home page.

search like Google, easily and intuitively
the system UI is user-friendly, and the design is branded to our company satisfaction

the user graphic interface is not that flexible,
i don't have any other issues to tell, the system is ok

Intuitive and easy system to operate
easy to use
Adjust the templates to the user
update information easily to customer and Editor

The search engine in our existing find documents who doesn't belong to the search
Data analysis reports are not detailed

The various functions it allows- Connecting to different sites, Lots of item types, The system is fast.
and the most important - Search model (Like Google serch)

easy to use, enables knowledge management across the board.
makes it easier to keep all workers on the same professional level.

a little more flexibility in pattern design and options available for items and patterns.
search engine could use a little work.

The options about the review and the option to send it to the content management.
The system allows me to stay updated from the management and that makes the work easier.

The search engine sometimes is very complicated and you need to change the key word to find a more suitable result, but if you chose the right options in the search engine, it works very well.