MaxContact Reviews

Easy to use, whole host of reporting to improve productivity

Nothing really, the setup could be easier but the team is on hand to help

Maxcontact has been a pleasure to use both on the agent end of the experience as well as the administrator end. The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff. There are all the features you could hope to use on an OMNI channel platform from standard dialling, with the ability to tailor this to your needs on a campaign by campaign basis, but also webchat, text messages and emails. They're also on the front foot when it comes to AI implementation bringing forward features that will benefit any business that decides to use them. But to touch on a previously mentioned point I think one of the biggest and best selling factors for Maxcontact is their support staff, they're always friendly knowledgeable and happy to help with what might seem trivial tasks and in general resolve most issues in a timely manor which is essential to any company having issues with their dialler. Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.

Its hard to really pick fault with our experience at Maxcontact, the only real issue that we've had other than the odd outage (which has been few and far between) is that the webchat and email/text features can't be used along side a auto dial campaign.

Great features, very complex features too.

It looked like a great piece of software but it was difficult to set up and manage.

All changes can be done in a graphical user friendly system. Support is available when required. call recording hostage was catered for without the need to store locally or offline.

Dashboard creation - however this isn't so much an issue with the dashboard but there was some confusion in governing that to prevent users changing this and being able to display different dashboards using a drop-down I believe at the time was not an out-of-the-box feature and had to completed by max support.

This got done usually though and isn't an issue.

Overall functionality and ease of use is the most popular standout feature of MC. The additional features and vast reports the system provides is an added benefit that allows the business to strategise and make informed decisions.

In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue. However issues were escalated and rectified.

Easy to use, lots of ideas for new features in the pipeline. Support are quick to respond to issues.

Issues can take a while to fix, especially minor more UI type bugs.

The support has been great when we have had issues. Our contacts are responsive and care, you can't ask for more. I like that the platform continues to evolve as we use it.

We have experienced a few bugs that can take time to fix.

How agile the product can be and is always evolving. The team are always on hand to help with any issues we come across.

Some functions that we had on products we moved from were not available on Max although they have tried ot looked at adding these where they can.

Ease of use and plenty of good features.

Nothing that really stands out, generally a solid product.

The ease of getting a new agent set up and added to the system to make calls

Clunky and difficult to use more complex features... Seems like there is always an "if".
If you do this, you have to do X somewhere else for it to work properly, without any prompts to do this.

As an overall product, Max Contact is the best that all of our teams (agents, admin, it, management etc) have used as a Dialler - and we have tried a few different ones in the past.

Although it has lots of good features, if there's something which would only benefit your own business or a few businesses instead of the overall customer base, it can be time consuming or costly for Max Contact to implement them.

We have worked with [sensitive content hidden] for a number of years, although we don't fit the stereotypical mould, [sensitive content hidden] goes above and beyond to try and ensure that our requirements are met.

There can be a few glitches or bugs in the system that can be quite timely to get resolved.

Plenty of features you can use. Not just a software to churn through a high volume of calls. They had set it up to really help with data managing and reporting when dealing with large volumes.

Reviewing the data in the lists you use is very difficult. Have started to implement lots of new features to give you more options with the data but still not perfect.

We have used Max Contact now for the last 7 years and the ease of use and support provided is first class. Out account manager Nigel is always readily available if ever needed. Support staff provide a first class service on getting a quick turnaround on getting a resolution on any concerns. Would highly recommend.

The ease of use and overall layout - really users friendly to operate.

Easy to use, flexible and able to work with our internal product

The user interface needs to be redesigned. The functionality is great but the overall design looks a bit dated.

It can be easy to use and you can create a report or dashboard even if it doesn't exist to make you job easier without struggling. If you cannot do something then support is there to assist and record and play back till you get it

Sometime it can be drawn out when only a couple of clicks can be done for same resolution

MaxContact is easy to use and provides additional features that meet the requirements of the day to day reports and inbound and outbound calls for my team.

I would recommend the switch over to there services.

Not a Lot to complain about the services they offer - Can improve on importance of tickets raised from how this will effect the business if services cannot operate fully.

Overall no major issues!

Positive ability for custom products and services, along with the ability to deal with knowledgeable people locally

Technical support for an issue we had was very slow until we involved out account manager

Max Contact is intuitive which makes it easy to use. The support is great and the continued development means that there are always new features available to take advantage of the newest technological advancements

There is no ability to send a CSAT from a result code without the agent knowing

We have only gone live with Maxcontact during the last couple of months, the support we received from Maxcontact staff from the very outset with demo, development and go live was very professional and supportive.
Since go live this has continued with the support team when issues have occurred to ensure that our service continues to run effectively.

We have been satisfied with everything so far

Reliability is excellent as it is a very steady platform and we have experienced no issues.

It does not have voice to text translation yet but will be available later this year.

Operationally really good, excellent support staff - easy to on board and deploy.

Needed integration with some of our obscure 3rd party software. It wasn't out of the box standard, but the team developed it, which was great