Ackroo Reviews

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21 Reviews
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great!
Reviewed on 2021/08/23
Simple to use their products.
Simple to use their products.
Pros
Simple to use and integrates with my current software. Was easy to upload liability reports when switching over.
Cons
The iOS app doesn’t always work with processing gift cards.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ackroo is a Great company overall!
Reviewed on 2021/08/18
The Ackroo team has been wonderful to work with. They are not your typical pushy sale people. They...
The Ackroo team has been wonderful to work with. They are not your typical pushy sale people. They are the real deal and care about helping their clients get the ultimate experience!
Pros
Our company - Audrey's Auto Repair - has found that using the Loyalty Reward Card & Gift Card programs together, it has greatly increased our client loyalty to our shop, which has had a positive impact on our return of investment.
Cons
I have not found anything in the program that I would change.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Lacks Critical Ease of Integration with Wordpress/WooCommerce
Reviewed on 2021/08/23
They are inapt when it comes to integration with eCommerce integrations other than an API which is...
They are inapt when it comes to integration with eCommerce integrations other than an API which is the most important start but insufficient.
Pros
That it has an API and ability to export reports
Cons
Lacks necessary plugins for Wordpress/WooCommerce for ability apply Gift Cards to WooCommerces product purchases!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great gift card system fro our Restaurant
Reviewed on 2021/08/17
Ackroo is oour Gift Card system. It runs a system that works has 1000's of gift cares with 10's of...
Ackroo is oour Gift Card system. It runs a system that works has 1000's of gift cares with 10's of 1000s of dollars.
Pros
Easy to use. Very Reliable. Great analytics
Cons
Integrates with our POS system but sometimes there are glitches with gift cards. Communication errors. Probably less than 1% of the time though.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ackroo
Reviewed on 2021/08/17
We use Ackroo as a promotional item for vehicle sales, as a way to maintain a customers business by...
We use Ackroo as a promotional item for vehicle sales, as a way to maintain a customers business by getting the opportunity to provide a service after we have made a mistake.
Pros
The software is simple and easy to teach to users.
Cons
Would be great if it integrated with our dealer management system.
- Industry: Construction
- Company size: 201–500 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Ackroo Review
Reviewed on 2021/08/18
Increased employee efficiency in regards to the submission and approval of monthly expense reports....
Increased employee efficiency in regards to the submission and approval of monthly expense reports. Significantly reduced the amount of paper and paper retention given the supporting documentation was stored on the cloud. Reports provided the accounting department insight as to what and where our employees were spending the most during their travel time; allowed our company to arrange corporate discounts.
Pros
Very easy to implement, especially with the multiple general ledger and ERP systems we currently use. The training resources allowed us to easily deploy the program to our employees with minimal assistance from the accounting department. Being able to set up delegate profiles allowed the accounting department the ability to review expense reports prior to employee submission to managers for approval.
Cons
Customer service post implementation was delayed. Routine questions took time to get responses and it was done primarily via support tickets / email. I would strongly suggest a dedicated account manager along with direct contact numbers for support depending on the issue.
Alternatives Considered
SAP ConcurReasons for Switching to Ackroo
Cost & implementation process- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ackroo
Reviewed on 2021/08/17
Good
Good
Pros
Easy tracking of gift cards, dash board is convenient to use.
Cons
Navigation to awhile to figure out. Wish it were integrated with Clover so when we print our reconciliation daily the gift cards purchased and redeemed show on settlement report.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Customer Service
Reviewed on 2021/08/26
Overall, Ackroo does the job to manage our loyalty cards. Difficult to set up as we had to bounce...
Overall, Ackroo does the job to manage our loyalty cards. Difficult to set up as we had to bounce between the payment reader rep and the ackroo rep, then the install process per machine.
Pros
Ackroo manages our loyalty card program accurately. It is a manual system, at least from our portion.
Cons
I would like to see it integrate with our software - so we do not have to manually enter every transaction
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software
Reviewed on 2021/08/30
Pros
It is very easy to use, fast and accurate. Customer service has always been helpful
Cons
No issues with the software at all, it has been a seamless process
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Need follow up from Ackroo Account Representative
Reviewed on 2021/08/17
App development and enhancements need to be improved.
App development and enhancements need to be improved.
Pros
Discussed these details with Ackroo Team on Zoom Call
Cons
Requested further details on app development, emailed wish list to Ackroo Account team.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
great product
Reviewed on 2021/08/17
Pros
really easy to use for customers and users
Cons
nothing negative to say.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great system! Complex customer interface...
Reviewed on 2021/08/23
The customer service is excellent to work with, and the system is very functional!
The customer service is excellent to work with, and the system is very functional!
Pros
It’s really easy to use, track and manage the card system. Reports are simple and the cards work excellent!
Cons
A customer using the gift card needs to be walked through a series of prompts and buttons to use their gift card - this shouldn’t be so complicated.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Ackroo Gift Cards
Reviewed on 2021/08/17
Pros
I like that it is easy to navigate to get the information I'm looking for.
Cons
When trying to get another copy of gift card being used when i have to go from one screen to the other.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Dilawri Group of Companies QC
Reviewed on 2021/08/30
Pros
Capacity to target specific customers based on their accumulated rewards
Cons
The thing I like the least about the software is nothing. All the aspects that we use are more than adequate.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Unhappy
Reviewed on 2021/08/17
Frustrating
Frustrating
Pros
I have tried to deal with support. Clover says it's your problem you say it's Clover's problem and I'm stuck in the middle. Support is only avaliable while we are operating and it has disabled my POS system every time we try to fix it, this causes a complete shut down.
Cons
It doest work. I can load a card but can't take a payment for the loaded card.
- Industry: Entertainment
- Company size: 201–500 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very happy customer
Reviewed on 2021/08/26
I would recommend to anyone. I use them at 4 business I own.
I would recommend to anyone. I use them at 4 business I own.
Pros
The ease of setup and training was amazing
Cons
Not much honestly. They were great and easy to work with.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good option for gift cards
Reviewed on 2022/07/10
My overall experience with Ackroo has been great.
My overall experience with Ackroo has been great.
Pros
Ackroo is very user friendly and staff understands rapidly how to use it with our current POS.
Cons
The only thing I dislike is the monthly price that I find a little bit high because I do not do that many gift cards transactions per month.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great cards
Reviewed on 2021/08/17
Pros
I love that they used our logo, how quick they came and their great friendly customer agent!
Cons
That I needed to buy so many as a minimum.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
I think we don’t have enough people to use this
Reviewed on 2021/08/30
Pros
It is convenient for people to use it and the idea is very good
Cons
I can’t give any comments because we don’t have enough people to use it
- Industry: Retail
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Gift Cards made possible
Reviewed on 2021/09/06
Good service
Good service
Pros
Its easy to set up and use. We did not have gift cards before
Cons
Its a bit costly if you dont use or sell many. A lot if fees involved for use, payment processing etc
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Superanimalerie
Reviewed on 2021/08/18
C’est un plus à notre entreprise qui récompense nos client de manière simple et efficace
C’est un plus à notre entreprise qui récompense nos client de manière simple et efficace
Pros
La facilité à crée les cartes pour les clients
Cons
Le service à la clientèle par courriel seulement