Ping Identity Reviews

The configuration of the multiple micro services of oing identity like police store, pcv, data store, selector etc.
Easy way to integrate any application to provide single sign on service to those.

User provisioning can not be done at ping Identity end. There need to configure ldap or data store to have the users information stored unlike okta.

Offers Face ID integration
Gives multiple options to authenticate

Sometimes faced sync issues specially in offline mode

The most impactful experience has been the customer service and engineering support teams, and the flexibility of the software.

There have been some change overs in Customer Service support, that has caused a bit of a hurdle, however, we met with the teams, and resolved the issues.

One of the best 2FA tools I have ever used. Super easy to work with, and seamlessly integrates with other systems.

From the user's standpoint, I did not encounter any issues.

Started using this regularly when we began to work from home and were not connected to the secure network by default. It is a really secure and simple way to manage access to ensure only authorised users can access sensitive information and areas, even if an unauthorised user has accessed their laptop.

It can be tricky to pair with older phones. Also if the phone the ID is linked to is lost or broken to a point it's not usable, it can be difficult to authorise a new device for pairing without support from IT. I understand this is for added security, but it does impact the user experience.

I can only recommend PingFederate/PingID products. They both allow me and my customers to provide secure Identification, Authentication and Authorization platform

Documentation on the web page need improvement it's better as i was before but still need more and more work

The UI is very clean and easy to navigate. Adding or removing a device is straight forward and easy to do.

My only complaint is some of the transitions can be confusing. For example, after adding a new device there is a brief pause before the device is authenticated. An unfamiliar user may close out the windows before the process is done because there is no indication that something is happening in the background.

Unparalleled support for federation standards, great integration with infrastructure, good APIs for integration

Documentation can be confusing, rely on an experienced integration partner or online tutorials.

There are lots of different authentication apps out there. Ping Identity is great for letting you have multiple authentications through different organizations. I currently use Ping Identity for three different organizations. It also is fairly customizable on how the organization want to use its authentication. The different organizations I have use it for varying degrees of multi-authentication.

The interface could be more aesthetic. There have been a few instances where the ping to authenticate takes a few minutes to come through.

After the pandemic and lockdowns were at place already, one crucial step into transitioning to a WFH set up is how you'll manage and protect Data Security. With how our company responded it is really phenomenal and this platform made it possible for us to keep our job and clients data safe for almost 3 years of staying at home and working over the same tools. The 2 factor authentication and the tandem between our company's partner domain which is with okta. It really helped us connect, navigate and persevere even while staying at home. I gladly recommend this platform for company's who aim to mobilize working from home and still protect their client's privacy. This could also be a great individual help for freelancers and workers who aim to secure their data at home.

I think one aspect that they could integrate from this platform is by using it as an individual app for freelancers and marketing it not just on big outsourcing areas but also with startup small companies which needs an extra layer of help for data privacy.

Very easy to set up, the installation is straightforward.

The documentation should be more contain more details.
The Oauth configuration in PingFederate is complicated

One of the best things about this identity management tool is that its ability to configure it a few different ways - code, message, fingerprint, app related to name a few. This really give this tool versatility while being reliable and also easy to use/implement/administer.

Session management is the feature that can perhaps be improved - especially the user should be given the ability to time the session before being timed out as some users get annoyed at being timed out after a pre--defined time even though they are still using the tool . Similarly, they should be able to use same authentication when using multiple browser sessions.

I have been using PingOne for almost 3 yrs. I love that it is easy and simple to use. By logging into my application on my computer it sends a notification to my cell phone via an application. I just swipe up to accept and bingo I am now logged on to my company's server do not have tonl repeatedly login. I highly recommend this for all companies but especially health care as it is iron clad.

No cons at all. Great software and would recommend

Ping is a top notch identity security company. Their SSO solution, PingOne is great for larger businesses. Thinking companies with more than 1000 employees. It also integrates with VPN software making it easier to integrate with your current environment. You can also add and delete tiles with ease if you are an admin.

Sometimes the software gets hung up when trying to load, but it rarely happens. Overall great product.

1. Secured Authentication software
2. It can be managed through desktops and mobile apps
3. Easy to install and uninstall the software and it is user friendly
4. Pairing is secured and easily done through scanning QR code or entering pairing key

1. Synchronization issue in offline mode

MFA and single sign on are the most useful featuures

The administrative interface is clunky and often unintuitive for the on prem products.. the cloud interface is slightly better.
Documentation for the products is often less than useful... it answers the simple questions but offers little in the way of an overview or guides on how the various settings interact.

Ping ID offers many ways of authentication. The thing that I like the most is that you can download the app both on the laptop or on your smartphone. It's very easy to use and it's very fast. You can use a code, your fingerprints or your face to authenticate yourself.

Change the authentication device should be easier and there should be a way to change immediately the device in case you have lost access to it.

Ease of configuration and use with LDAP and active directory for accessing applictions and SSO

Can improve or add upon Cloud access broker portal option

Face ID
Easy to use app
Great compatibility with all major softwares enables you get single sign on in a breeze

If you mistakenly deregister your device then to get setup again is little complex but still possible