Lyssna

4.6 (51)
Write a Review!
The human side of data-driven decisions.

Overall rating

4.6 /5
(51)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.6/5
Customer Support
4.6/5

96%
recommended this app
Sort by

51 Reviews

Rachel
Rachel
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

A solid choice for unmoderated testing.

Reviewed on 2023/04/12

Overall, it's been a good tool to help with unmoderated testing and can help get people who aren't...

Overall, it's been a good tool to help with unmoderated testing and can help get people who aren't involved in the process more excited.

Pros

UsabilityHub makes unmoderated test pretty easy. It also lets you purchase credits to pay for tests. This can make things simple when you don't do a ton of unmoderated testing, but need to do some.

Cons

I don't have any huge cons. For the price, it's great. I wish they had some more features, but they add more all the time.

Karen
Overall rating
  • Industry: Automotive
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use, a must for any designer.

Reviewed on 2024/10/25

It's been my go-to tool for quick turn-around feedback from 'strangers'. I'm able to customise some...

It's been my go-to tool for quick turn-around feedback from 'strangers'. I'm able to customise some general panel requirements.

Pros

How easy to use and the options available for different types of surveys and usability tests. Honestly it's one of the easiest tools out there and should be a must for any designer/researcher.

Cons

Credits can add up, but at least it gives you freedom without being constricted to a monthly plan. In the Demographics settings (customising panel recruiting), I wish there was an option of 'all BUT X' so I don't have to select/include several of a demographic's categories just so one is excluded.

Alternatives Considered

UserTesting

Reasons for Switching to Lyssna

UserTesting is too expensive and requires monthly plans.
Cat
Overall rating
  • Industry: Utilities
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nice tool, great customer support, some complaints

Reviewed on 2025/02/10

Pros

Lyssna has great variety in what types of activities you can organize. It's easy to set something up and the preview works great. The layout is clean and without clutter, allowing you to focus on what you're doing. The price is affordable. Setting up a variation test was easy as well and was a very helpful feature. The customer service is also very helpful and friendly with quick response time.

Cons

The pricing is a bit confusing, especially when you add in the existence of credits and time limits. When self-recruiting, it felt limiting to have to fit my test in a certain time-limit which was based upon the types of questions I was adding to my test. This seemed overly complicated and had me altering my test (changing or removing questions) simply to fit within whatever time-limit they gave me with the plan I was on. I don't like that I couldn't change the layout or branding of the welcome screen. Additionally, when I add an image to the instructions in the survey, it remains very small with wasted space as a colored background around the edges of it while the expand button does not do anything.

Gretchen
Overall rating
  • Industry: Design
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

A Beautiful tool, but hard to leverage in practice

Reviewed on 2025/01/21

Disappointing. Their customer service is responsive and fantastic, but that doesn't out compete...

Disappointing. Their customer service is responsive and fantastic, but that doesn't out compete their inflexible product pricing models. Additionally working across locations was painful and if you don't close all of your tabs out between teammates, it's a good chance you will lose all of your work and rebuild the study from scratch.

Pros

Loved the research templates and how immersive you can make the prototypes. Setting up the survey was easy!

Cons

The sneaking price increases, ended up having to use a higher tier to just get additional questions added (Even after paying over $150 for a basic monthly tier, I was still asked to pay more money for a basic set of foundational set of questions). I felt like I was scolded for not paying additional fees to leverage their own internal user testers instead of the ones that we recruited in-app, which is a backwards process.

Ross
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fast, easy to use, and requiring very little commitment.

Reviewed on 2024/10/29

I've been using Lyssna (formerly Usability Hub) for over 2 years. I've consistently been impressed...

I've been using Lyssna (formerly Usability Hub) for over 2 years. I've consistently been impressed by the speed and quality of responses for the many many different varieties of tests I'm able to setup. The ability to launch and get results for preference tests, first-click tests, or simple design surveys by EOD has been amazing not only in assisting our design team, but it promoting buy-in for research in general.

Pros

Easy to use. Very fast - both in regards to study setup and results.

Cons

Lacks some of the deeper audience filters present in other survey platforms.

Camila
Overall rating
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A nice tool with a convenient princing model

Reviewed on 2024/10/22

It's been good. Easy purchase and set up, we have 5 seats and a high use for the design and...

It's been good. Easy purchase and set up, we have 5 seats and a high use for the design and research team.

Pros

Ease of use and full integration with figma, the pricing model is also very convenient

Cons

It does not have some types of questions like live usability test

Alternatives Considered

Amplitude and UserTesting

Reasons for Choosing Lyssna

Because of the pricing model, they limited the use of the platform by responses and we got the same features with limitless responses in lyssna.

Switched From

Maze

Reasons for Switching to Lyssna

It was the cheapest and I got fast response to my questions from the support team
Serena
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Experience with Lyssna platform as a UX researcher

Reviewed on 2024/10/21

Lyssna has been incredibly responsive and iterative in their product. Every month there is a new...

Lyssna has been incredibly responsive and iterative in their product. Every month there is a new feature, product improvement, or feedback taken from users. They are a UX company through and through.

Pros

Easy pay-as-you-go model, free version has a lot of capabilities for moderated testing, great templates for a variety of research methods

Cons

Build for prototype testing, not for live site testing, any unmoderated sessions are limited to ~2 minutes. Anything longer needs a paid subscription. Recording features and other necessary testing features are not implemented yet.

Allen
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great self-serve experience!

Reviewed on 2024/12/20

Overall pretty good! the self-serve part is the best, without having to go through long sales calls...

Overall pretty good! the self-serve part is the best, without having to go through long sales calls and waiting for responses to setup

Pros

it was great that now lyssna can record sessions as well ! and I can get started quickly self-served

Cons

the recording stops abruptly once the user reaches the 'goal', would be night to stay after maybe 10 sec more incase they got more to say.
Also not being able to record in free flow is a bummer

Alessia
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Nice tool!

Reviewed on 2025/02/07

Quite simple to get started, easy to set up the tests and usually easy to get people to respond.

Quite simple to get started, easy to set up the tests and usually easy to get people to respond.

Pros

I like its flexibility: you can combine multiple activities in a test.

Cons

The free version has very brief tests available only.

Maria
Overall rating
  • Industry: Banking
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good but there is room for improvement

Reviewed on 2025/01/16

Pros

Easy to apply logic, easy to follow the answers, great that you can export the answers, great that there is integration with figma (but if prototypes are a big bigger they will never load, this is a huge minus), the word cloud,

Cons

In the surveys there is no back button so respondents cannot edit their previous answers

Zohreh
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The most user friendly testing product

Reviewed on 2024/10/15

Despite the minor drawbacks, Lyssna has proven to be a valuable tool for conducting user research....

Despite the minor drawbacks, Lyssna has proven to be a valuable tool for conducting user research. The platform's ability to support multiple test types, coupled with its user-friendly features and time-saving capabilities, make it a strong choice for researchers.

Pros

I like the diverse test types, including one-click tests, preference tests, and tree tests, which gives flexibility for different research needs.
I like how the templates accelerate the test creation process.
Access to a general audience pool with various filters (tech-savviness, device, industry) enables quick and efficient testing.
The ability to embed test links into CRM tools simplifies user recruitment and management.

Cons

Setting up prototype tests can be somewhat hard when it comes to Figma link acceptance.
The inability to conduct tests directly on live products can limit the realism of the testing experience.

Alternatives Considered

UserTesting

Reasons for Switching to Lyssna

more test options and more user friendly
Taylor
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for Research

Reviewed on 2024/10/24

Easy to learn and use, had great experiences with their CS team.

Easy to learn and use, had great experiences with their CS team.

Pros

Good features, easy to use, and walks you through the entire process. Easy to recruit users and seamlessly integrates with other platforms like Teams.

Cons

They don't have a feature to send out invites to users that I am recruiting from within the platform. An in-platform CMS would truly be a wholistic solution.

Alternatives Considered

Maze and UserTesting

Reasons for Switching to Lyssna

The offerings and pricing matched what we were looking for better.
Olena
Overall rating
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All you need as UX designer

Reviewed on 2024/11/08

Using it for 3 ish years, just right for my needs.

Using it for 3 ish years, just right for my needs.

Pros

Very simple and fast to use. Has all the tools UX designer need for work on a project. Easy to share and collaborate.
Improving continuously since it got name Lyssna.

Cons

Sometimes build in instructions are confusing in Norwegian. Would prefer to edit them or remove at all.
Would make UI a bit more modern.

Gagandeep
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Essential tool for User Research

Reviewed on 2024/10/23

It was my first experience and I found instructions easy to understand. However a quick demo to run...

It was my first experience and I found instructions easy to understand. However a quick demo to run or utilize the program to its core would be great.

Also, a quick and accessible tutorials on how to effectively use credits for usability testing would be great.

Pros

Combination of user testing. You can test prototype, run surveys, single clicks and much more. The data we gather is very comprehensive.

Cons

It is not cost effective for students. Also, interactive demo on credit could be very helpful in building project.

Erkki
Overall rating
  • Industry: Design
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Lyssna for user testing

Reviewed on 2024/12/02

Overall very positive, customer support has been great and they have implemented features I have...

Overall very positive, customer support has been great and they have implemented features I have asked for.

Pros

Ease of use for both users and testers. Setting up tests is easy, and they are easy to navigate for testers.

Cons

Occasionally buggy with saving progress on a test.

Nadav
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Feedback about Lyssna

Reviewed on 2024/11/03

Overall I'm very happy with this product, many people from our company find it easy to use and...

Overall I'm very happy with this product, many people from our company find it easy to use and beneficial especially for unmoderated testing

Pros

Very user-friendly and intuitive to use
Find the UI of the studies very nice looking for users
Features offer very robust user research capabilities

Cons

- More functionalities around complex logic
- A bit expensive to use for surveys (would love it if it was cheaper)

Lisa
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Lyssna Review

Reviewed on 2024/10/25

Pros

It's easy to set up tests and recruit participants. The response time is really fast in my experience. I also like the articles about best practices for the various types of tests.

Cons

The estimations for the task times are way too high and impact what I can include since I have a 5 minute test time limit with my plan.

Milos
Overall rating
  • Industry: Online Media
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

UX researcher

Reviewed on 2024/12/04

It's been pretty good overall, no real complaints here.

It's been pretty good overall, no real complaints here.

Pros

The ability to quickly test my products.

Cons

It needs more testing options (methods) and the fact that there are plenty of designers (acting as users).

Liam
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great User Testing Platform for UX Research!

Reviewed on 2024/10/21

Pros

Ready made tests are great for inspiration and save so much time.

Cons

Recruitment panel could include some more specific criteria such as job position.

Samantha
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Satisfied with the ever improving Lyssna

Reviewed on 2024/10/30

I feel confident in creating tests with lyssna.

I feel confident in creating tests with lyssna.

Pros

It enables my team to create quick tests, through its intuitive UI and functions.

Cons

The responsiveness of typing within text boxes can be challenging.

Anton
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great place to rapidly test your designs

Reviewed on 2024/10/21

Great place to rapidly test your designs

Great place to rapidly test your designs

Pros

Detailed targeting of even very hard to find users. Quick turnaround.

Cons

Some tests, especially video recordings with comments, seemed rushed and had low quality answers. But lyssna offered a replacement for these tests.

UI could be easier to navigate here and there. But overall it's easy to use.

Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good product for our team

Reviewed on 2024/10/23

Great experience so far, I could remove bad responses hassle free.

Great experience so far, I could remove bad responses hassle free.

Pros

Its ease of use interface, making it easy to setup a test and get participants in minutes.

Cons

Used to be worry of it not having video interviews, but that has just been added.

Lauren
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Love it, great product

Reviewed on 2024/11/01

Pros

Love that you guys are still building new features, the new recording one is great

Cons

I wish there were more ways to organize all your tests

Lisa
Overall rating
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Decent tool for tree testing

Reviewed on 2024/12/15

I have found Lyssna to be a suitable tool for testing out IA and prototypes with users.

I have found Lyssna to be a suitable tool for testing out IA and prototypes with users.

Pros

I had previously used another platform for IA and usability testing and was pleasantly surprised at how quickly I was able to adapt to using Lyssna. It was intuitive and straightforward, I could hit the ground running.

Cons

Crown icons next to some sections with no context.

Christopher
Christopher
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Super tool for various usability tests with real users

Reviewed on 2023/02/07

a super helpful tool, which has a permanent place in my usability and UX toolbox. Very good...

a super helpful tool, which has a permanent place in my usability and UX toolbox. Very good price-performance ratio. A clear top recommendation from my side

Pros

many different test options, great interface and great support

Cons

As of today, it is not yet possible to obtain a screen recording from users who have taken a test. But since in the past the tool has developed steadily and very well, I assume that this will also be available soon.