Patriot Payroll Reviews
Patriot Payroll
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3552 Reviews
- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Vice President
Reviewed on 2024/03/29
Pros
Easy to use and integrate most of the daily payroll functions..
Cons
No Health insurance add-on compare to Gusto payroll.
Alternatives Considered
Gusto- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
User Friendly
Reviewed on 2025/02/19
I used Patriot Payroll for one year and liked how easy it was to navigate the portal.
I used Patriot Payroll for one year and liked how easy it was to navigate the portal.
Pros
Easy to use - Reporting and the fact that I can add contractors and shareholder contribution
Cons
Don't know yet - I had some issues trying to find the right reports for what I was doing but it only took a few minutes to resolve.
Alternatives Considered
InsperityReasons for Switching to Patriot Payroll
better pricing and user friendly. More options- Industry: Building Materials
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Easy
Reviewed on 2023/10/19
Pros
Easy to use and low cost customer service is great
Cons
Not able to send partial invoices after converted from estimate
- Industry: Utilities
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payroll made easy!
Reviewed on 2024/12/17
Patriot payroll is easy to use, easy to update and all of that makes me a very happy camper.
Patriot payroll is easy to use, easy to update and all of that makes me a very happy camper.
Pros
Easy to set up and understand. I've added employees and subcontractors really easily!
Cons
Getting State approvals for third party.
Alternatives Considered
QuickBooks OnlineReasons for Switching to Patriot Payroll
Quick books is too expensive and a little intimidating.- Industry: Insurance
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
President's satisfied with their service
Reviewed on 2025/01/25
Very easy to navigate. would recommend to others.
Very easy to navigate. would recommend to others.
Pros
Patriot took a huge burden in filing payroll taxes for me.
Cons
None that I can think of at this time and don't foresee anything changing.
Alternatives Considered
RUN Powered by ADPReasons for Switching to Patriot Payroll
ease of use, customer service is excellent and very reasonable- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Payroll Option
Reviewed on 2025/02/15
Went from using QuickBooks overpriced payroll subscription and easily moved to Patriot Payroll with...
Went from using QuickBooks overpriced payroll subscription and easily moved to Patriot Payroll with integration options into my old desktop version of QB. Easy to do payroll, run reports and do year-end tasks. Support is readily available and very helpful in getting things resolved when having questions.
Pros
Ease of learning the program and integration into QuickBooks desktop.
Cons
Not really a con, but took a little time to set up taxes and setting up accounts to integrate into QuickBooks.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Payroll System!
Reviewed on 2025/03/12
Great payroll software system that is easy to use and affordable for small business. Truly...
Great payroll software system that is easy to use and affordable for small business. Truly appreciate the friendliness of the staff when reaching out for support!!
Pros
Customer service is great! The team is always pleasant and experienced. Get any issues or questions I have resolved quickly.
Cons
Everything we use Patriot for fits our current business needs for now. When we expand I may have more feedback on this
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Payroll Platform with Awesome US Based Support
Reviewed on 2025/02/14
Excellent for payroll. Super easy and contains everything you need. We contacted support via chat...
Excellent for payroll. Super easy and contains everything you need. We contacted support via chat and they were extremely helpful and efficient. The price is good as well. No issues so far.
Pros
Extremely easy to use for our monthly payroll.
Cons
We haven't had any issues but we wish they had a mobile app for ease of use.
Reasons for Switching to Patriot Payroll
We chose Patriot because of pricing, features, and reviews.- Industry: Defense & Space
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Everything you need, nothing you don't
Reviewed on 2025/02/19
My experience with Patriot has been overall a very good one. I appreciate the support that I can...
My experience with Patriot has been overall a very good one. I appreciate the support that I can get through the chat or email options. The helpful explanations in set up are excellent. The reporting functions are robust and quick. There is a learning-curve as you learn your way around, but overall it is an excellent, user-friendly product that saves time every month and at Tax time!
Pros
Everything you need, nothing you don't Patriot Payroll is easy to use, even for a novice, and takes the guess work out of quarterly tax filings.
Cons
I have no substantial complaints. I would like for the system to integrate to more third parties (My Simple IRA, Health benefits etc) but for the price, Patriot has been more than adequate and well worth it!
Reasons for Switching to Patriot Payroll
Pricing and recommendations from a friend- Industry: Construction
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EXCELLENT SERVICE
Reviewed on 2025/02/20
EXCELLENT! Patriot always informs us of holidays and when to submit payroll. Very professional
EXCELLENT! Patriot always informs us of holidays and when to submit payroll. Very professional
Pros
We have never had an issue with Patriot and have been a client for about 8 years
Cons
Nothing can be said negatively about Patriot
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Positive about Patriot!
Reviewed on 2024/05/01
Extremely positive! I always talk to a person within the first 5 minutes of making a call for...
Extremely positive! I always talk to a person within the first 5 minutes of making a call for assistance. I cannot think of a call I've made over the year and 1/2 of using Patriot that my question or situation was not resolved by the end of the phone call. That has not been the case with another payroll company I was using previous to Patriot.
Pros
I am most thankful to have a smaller payroll company to be working with that really seems to care about customer service and helping their clientele when starting out using Patriot and over the year that I have used them. They are friendly, knowledgeable and helpful every time I have called. I have spent hours on the phone with another much larger company without resolution to problems I was having. I dreaded having to call the previous company knowing I would be on hold for long periods of time and perhaps not get my issue resolved. Patriot gets me to the right person to talk to without long hold times and any question gets answered by the end of the call.
Cons
During the initial use time - first few payroll processing - there is a longer time of processing for payroll. That is a necessary & understandable caution on their end when dealing with a new business. It was a bit challenging, but is only for the first few payroll processing times. It is a minimal inconvenience to have a better company to deal with when questions arise.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Such a relief!
Reviewed on 2024/05/29
Overall very good. I went back and added this feature a couple of months after I had started the...
Overall very good. I went back and added this feature a couple of months after I had started the accounting program, adding it in later was somewhat of a struggle as it caused a few glitches in the system. But with the help of patriots employees, we got it all worked out, and it has been great!
Pros
I love that they keep me informed, I know just how much is coming out of my account for employee taxes and when. They make the process so easy and it really is such a relief to know that it’s not only done but most importantly that it is done correctly!
Cons
I wish there was more information about pay periods, such as how to set it up. I have struggled in this area .
Alternatives Considered
QuickBooks DesktopReasons for Switching to Patriot Payroll
Price & Customer Service + being US based was a huge point for me as a small business.- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payroll with Ease
Reviewed on 2024/03/07
I can complete payroll in a short time using it. It processes taxes accurately. I can get help...
I can complete payroll in a short time using it. It processes taxes accurately. I can get help quickly with the chat feature. I can find answers to my questions, for example, how to set up a wage garnishment, by using the search feature.
Pros
I can do the payroll anywhere I have a computer. I like the fact we can print the checks. I appreciate there is a team that can keep up-to-date with tax laws and all returns are submitted electronically.
Cons
When I made an error in setting up PTO, I couldn't edit it. I had to create a new rule completely and make the one in error, inactive.
Alternatives Considered
AccountEdgeReasons for Choosing Patriot Payroll
I did the payroll in-house using Accountedge. I was responsible for all paying of taxes and reporting I have had some issues with the payroll forms company connected with Accountedge. They wouldn't print and I would get an error message. Their reps would tell me that it was because I made a change in my computer or I needed to upgrade my computer. Also, I wasn't too confident using their company to transmit electronically. They have had some issues. Also, I am retiring from the company and know that many bookkeepers don't know how to do payroll through W2s, so I felt it would be easier to set this up for the next employee to use.Switched From
AccountEdgeReasons for Switching to Patriot Payroll
Accountedge was more expensive for full-service payroll and I wanted to be able to do payroll from anywhere. I have used Patriot for a two-employee company and found it was helpful. W2s were available right away. They kept up-to-date with the changing payroll tax laws during Covid19.- Industry: Utilities
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Patriot Rocks!
Reviewed on 2024/07/23
Despite the direct deposit failure, I love Patriot! They have been wonderful and the system is so...
Despite the direct deposit failure, I love Patriot! They have been wonderful and the system is so easy to use. I can navigate quickly. Payroll used to take 2 hours for my 17 employees, now I am done in 30 minutes and that includes putting their check stubs in envelopes!
Pros
The customer service is the best. Very informative, nice and patient.
Cons
I know it was out of Patriots control but the worst thing that has happened was when the direct deposit failed and our employees did not get their pay. I wish there was a feature to choose the bank you want the direct deposits to go through.
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Big fan of Patriot Payroll
Reviewed on 2024/01/19
This is the first web-based program I have used and I have been very happy with it. It's easy to...
This is the first web-based program I have used and I have been very happy with it. It's easy to navigate and easy to find any reporting I may need.
Pros
Having a website-based payroll system makes it easy to access. I can keep track of paid time off, deductions, garnishments and all the reporting. I appreciate being able to see past reporting and filings as well. It's live time so I can see employees logging in and out of the timeclock. Working with technical support as always been a positive experience, I can get answers right away.
Cons
The con about using this system is that it is not correctly registering our overnight crews clock ins and outs. Because they clock in the next day their hours must be manually corrected. I was told this is being worked on in order to get corrected in the future.
Alternatives Considered
GustoReasons for Choosing Patriot Payroll
Previously the company was using a physical timecard system. Staff would swipe a card in and out. Then you would have to export that time into the software system. This system also did not keep track of overnight time correctly. Everything was very manual and staff couldn't see their timesheets or add in time off.Switched From
PreciseTimeReasons for Switching to Patriot Payroll
At the time I think Gusto was charging a little more and also the sales team seemed more aggressive.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great payroll option for a small company
Reviewed on 2024/06/29
It's a very simple, easy to use program, that makes payroll a snap.
It's a very simple, easy to use program, that makes payroll a snap.
Pros
It's much less expensive, and simpler that Quickbooks.
I was able to get a live person on the phone when I needed support.
Cons
I've had issues entering vacation hours because my employees accrue vacation every 2 weeks. I'm not able to track that properly in Patriot
Reasons for Choosing Patriot Payroll
They increased cost substantially and I did not need all of the features.Switched From
QuickBooks DesktopReasons for Switching to Patriot Payroll
Ease of use, cost, good customer service- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Switch now to Patriots
Reviewed on 2024/09/03
My overall experience has been that Patriots is an easy system to learn and questions can be...
My overall experience has been that Patriots is an easy system to learn and questions can be answered in a timely manner.
Pros
I enjoy that it is user friendly and easy to add a new employee.
Cons
I wish that it had GPS tracking on employees for their location when clocking in.
- Industry: Building Materials
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Payroll System out there
Reviewed on 2023/12/21
My overall experience since day one with Patriot has been very positive and if i have any problems...
My overall experience since day one with Patriot has been very positive and if i have any problems with any employment agencies, they handle them right away and i have no more worry and fear of forgetting things. I'd recommend Patriot to any small or large business for maintaining their payroll needs.
Pros
I love Patriot Payroll because it is very easy to use and to understand. I had a hard time keeping up with all the necessary paperwork monthly and quarterly for tax purposes and Patriot took that worry away from me and I'm forever grateful!
Cons
I can't find anything, yet, that I do not like about Patriot.
Alternatives Considered
Paychex FlexReasons for Choosing Patriot Payroll
QB did not do as much regarding taxes that Patriot does for us. Patriot is so much better than QB for my needs.Switched From
QuickBooks PayrollReasons for Switching to Patriot Payroll
Not sure, it just felt like a better program.- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Payroll System Available
Reviewed on 2024/07/29
Top notch, very reliable payroll system, excellent support team!
Top notch, very reliable payroll system, excellent support team!
Pros
Patriot Payroll has made it easy to grow the payroll side of my business. Patriot Support has a tremendous team that is very responsive whenever I or one of my clients calls or uses chat. IF I experience any issues, its usually because I or one of my clients have done something incorrect. Patriot Payroll is very, very reliable and a great and cost-effective system for my & my clients.
Cons
Nothing comes to mind, I love Patriot Payroll!
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Satisfied
Reviewed on 2024/09/05
Overall, it has been very good to use. The customer service is very good. There are times when...
Overall, it has been very good to use. The customer service is very good. There are times when I've been on a chat with them for over an hour and they work until we have the issue resolved.
Pros
I love the fact that with the full version, they file all the taxes for you and file tax returns as well.
Cons
I wish they wouldn't charge extra for employees
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product better then the big brans
Reviewed on 2025/01/08
I have been with the company for 5 years
I have been with the company for 5 years
Pros
The software is user-friendly and the customer service is really responsive. They are rolling out great new product a
Cons
I wish they had an app to manage payroll
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payroll done in a few clicks!
Reviewed on 2024/04/25
I am very pleased with Patriot Payroll, I have no complaints at all. I have never had any real...
I am very pleased with Patriot Payroll, I have no complaints at all. I have never had any real issues with it.
Pros
You do have to enter all the necessary information in before you can use Patriot Payroll, that was something that had to be done. How much our state and federal taxes will be and coding the companies correctly, but I did receive online help for that and didn't take to much time but after that I have literally had to do nothing but enter the time, we are on direct deposit so I don't have to print any checks.
Cons
Just setting it up there were somethings I didn't know how to do but your online help got me through it.
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Patriot Full Payroll Service is Outstanding!
Reviewed on 2024/12/17
Patriot full-service payroll is a lifesaver to me in my job position and for our company! The ease...
Patriot full-service payroll is a lifesaver to me in my job position and for our company! The ease of use and the customer service are outstanding.
Pros
Ease of use and customer service is outstanding!
Cons
I would like to be able to add a different pay period to a company after the company is set up. I need to add a pay period of once every three weeks and I am not able to since the company is already set up.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Patriot Software payroll processing does everything I need at a reasonable price
Reviewed on 2024/08/29
See first answer above: it describes my introduction to Patriot Payroll and my experience using it.
See first answer above: it describes my introduction to Patriot Payroll and my experience using it.
Pros
I have 1 part-time employee and process 2 payrolls/month. The payroll processing fees charged by my previous company had increased by a factor of 3 after my first year with them, so I began to look for alternatives. Patriot Software has chat support online M-F and I began asking questions about their services. I was immediately impressed with the quality of their support: all questions (and I asked a lot) were answered immediately, courteously, and correctly.
So, I decided to start working with Patriot. The cost of payroll processing was about 25% of my previous service and the service itself is excellent. Setup takes some time and effort, but, again, any time I had a question it was immediately answered.
Cons
I can't think of anything. I have been working with them for 2 months and I seriously have nothing but praise for their whole payroll operation.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Company
Reviewed on 2024/12/17
Excellent overall. Would definitely recommend.
Excellent overall. Would definitely recommend.
Pros
Very easy to use. When issues have arisen they have been dealt with very quickly and the customer support staff have all been pleasant to speak with.
Cons
The QuickBooks integration could be better
