GCPay Reviews

GC Pay allows subcontractors to bill individually for each project with ease. It is clear to use and helps keep the digital paper trail with easy to read audit reports.

The inability for companies to make changes to their login with out calling GC PAY is a little frustrating.

Customer service has been terrific in handling questions/fixes.

Integration with our current software provides challenges. Although it relieves AP from the duty, it adds extra work for the PA's (syncing, receiving compliance, adding subs, extra email notifications, checking waivers, etc. One of the challenges that holds us back is we cant add a subcontract/subcontractor until they create an account. This is not a smooth process.

GC Pay has made getting sub contractor waivers easy. It has saved me a lot of time. They also have the friendliest customer service.

GC Pay makes getting sub waivers easier, but I wish the process for tier vendor waivers could be better.

Very easy to use for both the GC and subcontractors.

Sometimes finding the documents needed are a little challenging - mostly because the sub uploaded the documents in the wrong place!
Also don't like that we have to contact support to reject a pay app that has already been approved.

The best part of this software is the ease and transparency given between the GC and the Subcontracts. This cuts back on day to day status communication and draws. Also the restriction to billing constricted to the value of the line item makes this software easy to use and very straight forward for all parties.

Still working on getting a few details for Canada specifically worked out but the development team has been great in working with our company's needs.

First the interface is so user friendly and you have the ability to track insurance, waivers and draws

There is absolutely nothing that I do not like about this program

Tracking the subs billing, compliance and lien waivers

Would like to be able to change the default retention for just certain subs within a project.

It's easy to navigate and see where things are at. Also the customer service text box is wonderful!

On the main screen when viewing the payments/amounts, I do wish it showed the entire amount of their billing, not just the amount to be paid (when retention is held).

It is a huge time saver that ensures the billings we receive from our subcontractors are accurate. We can import and post draws for our subs within minutes as opposed to hours that took before doing it manually. It makes creating, reviewing, and managing all the waivers we need from our subs and their suppliers very easy and automated.

Like all products, there are always room to improve. I'm hopeful that one day we'll see more, simpler control in changing the waivers we need from subs and suppliers. I would like to see the known "CO# Null" error resolved once and for all as well, which occurs in the way GCPay reads contracts that feed from ViewPoint. With both of these issues though, their support team is always quick to respond and resolve our needs when we need something adjusted.

It's just really nice to have all billing in one easily-navigable software

- Interface runs great, regardless of project size
- They listen to customers' suggestions and have taken that into account with their updates
- Data and analytics are put together really well

There is a bit of a learning curve but it is, in my opinion, shorter than with other, similar programs. Subcontractors catch on very quickly.

GCPay has allowed us to streamline major business functions, save time and resources, better manage project financials and has increased efficient, effective communications with subcontractors. This application has been a definite game changer for our team. We certainly wished we would have implemented much sooner!

Features that could definitely be improved or enhanced would be integrations. Allowing integrations with a wider option of accounting software as well as project management software would be of great value.

The integration for the software was very easy to use and is open for customization suggestions.

1. There could be an implementation of a report that bundles only retention requests for a project that would cover the life span of a project. 2. Vendors open requests, but forget to fully submit their request by meeting the requirements for full submission. Could a prompt or warning message be given to the subcontractor/consultant if the request is not fully submitting after a certain length of time.

The fact that the software is integrated with our ERP and other systems is very valuable. Support staff is far and away the best I've encountered, always extremely helpful and prompt. Interface is user friendly and have been responsive with any feedback we provide.

None that come to mind immediately. The GCPay team are usually pretty good about addressing any issues that we come to them with. Some subs complain that it can be difficult to use, but they generally seem to learn to navigate it well after some time.

Ability to cut cost and time. Efficiency and flexibility is key in a fast pace industry - GC Pay's platform allows for just that. We have used other programs in the past that don't deliver the quality and services GC Pay does

No feature to label project taxable or tax exempt

The software is user friendly and easy to learn.

Have to call customer services to reverse an approval that was made by mistake. Also, need to add an option that sets a cutoff date for subs to submit bills for current month. This prevents subs from submitting pay apps late.

It has greatly simplified our internal processes of change orders and draws for subs ensure timely payment and accuracy of their payment.

The charge per draw, we allow the subs to bill us back but I have to do a work around because if they bill back through GC Pay their will be another charge. We are considering paying for all subs fees on our projects.

It took a previously cumbersome and laborious process and made it simple, integrated and efficient.

As a user, the approval work flow is not intuitive. One has to go searching at times for the document to be processed.