QuickBooks Payroll Reviews

It quickly and correctly calculates all monies payable including the taxes which has increased efficiency in the accounting office.

Local taxes have to be input manually which slows things down a tard.

The payroll service is really easy overall. All the tasks that I use are quite simple to navigate around, including adding new employees, paying employees, and sending out payroll liability payments. These are what I do most often and they've been really simplified by Quickbooks.

Other functions that I use are payroll deductions (401k, etc), tracking sick/vacation time, and managing direct deposit.

Another feature I like (part of QB Online, not sure about Desktop), is that employees are emailed a link to join their payroll management website, where they can access payroll stubs, W2's etc. It has made managing a lot of the HR parts of hiring employees much more streamlined.

Not really a con, but I don't have any experience with any of the direct competitors, e.g. Freshbooks, Sage, Xero, etc., so I can't say if Quickbooks does anything better or worse than those others.

But what I can say is that I did switch from Quickbooks Desktop to Quickbooks Online, which is a much better experience overall (although more expensive).

I like that it integrates into Quickbooks which the CPA insists we use for accounting.

3 times out of no where direct deposit would stop working, I could not process payroll except by check, and I would have to call Intuit and spend 1+ hours with some clueless tech support agent that couldn't use their own tools (Salesforce / force.com ) to upload a copy of my ID so a team that can't be contacted could verify my account, only to have to repeat this every 6 months.

I got stuck having to fly home from vacation to manually runs checks once. Got hit with penalties for payroll tax not filled on time.

I escalated my issue multiple times no once could give me answers (I suspect it was related to a name change that happened from when I bought it 5 years ago to when I got married) and eventually I switched to Rippling which does way more, and has excellent support.

Keeps track of all payroll taxes and QuickBooks handles filing all federal forms and state unemployment forms.

A bit of a learning curve but once you master it, it's great

Ease of implementation and constant guidance available from customer service to resolve any issue. Also the ability to access and run payroll from any device that can reach the internet provides so much productivity.

The Elite payroll service seems so restrictive. I cannot access many of the settings or execute many of the functions that I could through the Core payroll service. To change these settings I need to go through customer service, which was very confusing and frustrating during the implementation of the payroll service.

Very easy to use for both the employer and employees. You can add different admin users along with changing access, if some admins don't need access to everything. It is very user friendly and walks you through step by step on each and every part of the payroll process. This is the first software I ever used when starting in the payroll department, and had 0% training on it. I was able to navigate my way through it with no help.

The direct deposit limit is what made me change payroll software. I could not pay all of my employees via direct deposit because of the limit they had on our account.

I liked the interface when running payroll - the way the program is setup when you are running payroll (and commissions), it allows you to pick and choose what is being paid. For example, if you pay Health Insurance stipend only once/month, you have the option to just "check the box" to add that to your paychecks that week.

The way it was integrated into our main Quickbooks software, I was unable to use this on my MAC - I am only a MAC user and had to get a PC to use our main QB software, which included the payroll features as well. Not many other complaints though!

It is a well designed. Offer free trial.

Older version may not manage bills well.

I love QB payroll. Has saved me lots of trouble and headaches in doing payroll. I now no longer have errors in my payroll.

There's nothing that I can say that I liked the least about this software.

QuickBooks Payroll was extremely easy to implement. My staff and I rely upon it heavily and greatly appreciate the real-time tracking.

I honestly can't think of anything I don't like about this product. It is wildly intuitive and of huge benefit to our company.

This software includes all the features I was looking for in one place and for a great price. My main concern as a business owner was ease of usage, accessibility and automation. This software met all these requirements and then some. The interface is very easy to navigate and user friendly and I can access everything whether I'm at home, office or on the go with their array of applications. Once everything is set up properly, there's no need to worry about it which is a huge time saver for me. I'm very busy as it is meeting clients, drafting proposals and doing the accounting, so anything I can automate reliably is of great help.

The actual set up of the payroll was a lengthy process and required to have a lot of information on hand but I wouldn't really consider this too much of a con since I had one of their amazing specialists helping me with every single step of the process. She did almost of all the work for me if I'm being honest, I just inputted data as instructed. She was very thorough and thought of concerns I didn't even think about. Just make sure you have ample time to get through the whole set up calmly.

Quickbooks online has made it incredibly easy for me to run and maintain my business from an administrative standpoint. I am able to manage my business from an iPad, which gives me the freedom that I need to move around. It is easy to use with an incredibly intuitive user interface. I can track payments, invoices, project management, etc. I will continue using this software.

I do not particularly like the Quickbooks mobile application. I've found that it lacks features or is harder to navigate than the online platform. I'm able to pull up the online platform from my iPad, which is the direction I tend to go when using Quickbooks from a mobile device. I wish the mobile application more closely resembled the online web platform.

We use Tsheets as well to integrate with QB payroll and i find the process to be very easy. Processing payroll as well as the cut off times are easy and excellent for our business.

The reporting on payroll is not sufficient, for instance, being able to run customized reports has not been easy. It would also be great to be able to have a secondary payroll user that doesn't have access to all the accounting as well.

The ability to run payroll efficiently, early and make edits before payday if need be. Also printing previous pay checks and payroll summary is very helpful

some of the reports are more complicated than they need to be and the credit card sync is not fluid. it creates too many duplicates when there is a business credit account with multiple cards on the same credit account.

Online customer service features/chat option and being able to integrate with QuickBooks software.

Some of the updates can be frustrating as well as the importing features (lost files, duplicate files, etc).

I have enjoyed the simplicity of using Quickbooks payroll for the last 4 years but the most recent update has made it much more difficult to use. I can no longer make any customizations on my own. I can not exempt employees from taxes we as a church are exempt from paying. I have to call customer service to have all customizations made by them.

No ability to customize payroll exemptions and no ability to override reminder notices. Our accountant files all of our payroll reports but Quickbooks does not allow to make the tasks as completed if you have not completed the task with their system. I have to call and ask them to archive (even they can not mark them complete) the reminders to remove them from my Home Screen. I am not hiring Quickbooks to be my accountant but to be my software provider and I resent them placing requirements on my use of the system.

Customizable reports
Pricing controls feature
Real-time financial tools and advanced tools to manage employees & payments.

Absence of vital reports outside accounting & finance.

Lack of industry & business-specific features like tracking/e-commerce and tracking

It is easy when it works. But if you need help forget it.

Customer service is bad, you are ditched when there is an issue and you are on your own

As a cost-plus general contractor, we highly utilize the ERP Integrations System from Procore to create vendors in Quickbooks. Within those vendors, it is easy to enter and pay bills to subcontractors. Creating customer jobs allows us to use job-cost codes to bill our clients. The reconciliation tool helps us double check that our charges match up what is on our monthly statement. Also, the ability to print checks through Quickbooks is useful and looks professional. Probably the most useful tool in Quickbooks is the Profit & Loss tool that allows you to break out individual G/L accounts and easily see your gross income and profit. If our company did not have Quickbooks, we would be so unorganized. Quickbooks is a fantastic software that keeps our expenses, payroll, and vendors organized and stored all in one helpful place.

The reconciliation tool for credit card charges can be challenging to use and takes additional introduction and training from an accountant to ensure it is being done correctly.

the UI, ease of use and how everything flows and is connected

I can't think of anything right now. So, I may have to get back to you.

Tracking income and expenses and simplicity.

Their sunset policies in general. It appears that with the new 2020 program the option to add a client company to my accountant payroll subscription is not available. I've spent 1.5hr trying to find anything in the web site to indicate this change but there nothing. This company is using deceptive information to add a company, but it only states for 2017, 2018 & 2019. So by not stating 2020 they feel you should infer that it is no longer available. If this is true, then because of this companies sunset policies I will will not be able to provide this service to my clients. Why don't the simply state "This service is no longer available". I will call on the next business day to confirm this poor policy change!

Customizable for my business, I like that some items are automatic.

I wish I could make 401k contributions and dhhr payments through quickbooks so that it was done automatically with payroll. I can make deductions but would love for them to be sent.

Easily able to modify paychecks before/during processing.

QB Payroll will not process local taxes, so it can't be considered a full service payroll solution like ADP or others. Unable to calculate WC liability unless using QB WC

invoicing was pretty easy. I'm trying to think of something else. Maybe their online payments, that was nice.

extremely time-consuming, costly and difficult to use especially compared to other products out there.

They handle everything Payroll related. The can share the screen with you and show you how to fix problems.

Sometimes takes a while to get someone on the phone.