QuickBooks Payroll

4.4 (914)
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Small business payroll platform

Overall rating

4.4 /5
(914)
Value for Money
4.3/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support
4.2/5

88%
recommended this app
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914 Reviews

Peter
Peter
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to deploy payroll system for any sized organization

Reviewed on 2023/07/02

Easy to use, easy to set up and get going

Easy to use, easy to set up and get going

Pros

The ease of importing hours, processing payroll (including through direct deposit), keep track of taxes, and processing annual W2s.

Cons

It was a bit more expensive than we would have liked to pay given that we are a small nonprofit.

Alternatives Considered

Gusto

Reasons for Switching to QuickBooks Payroll

Full range of use offerings
Kaylee
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

On par with most other payroll service providers

Reviewed on 2024/02/15

It is unfortunate they do not have discounted pricing available to wholesale billing accounts for...

It is unfortunate they do not have discounted pricing available to wholesale billing accounts for accountant users. The pricing is higher than most other payroll platforms.

Pros

It is directly integrated with our bookkeeping file without the need for manual inputting entries.

Cons

It does not have the capability to express process payroll for direct deposit. It also does not have the capability to submit source deductions to CRA with each payroll processing like many other payroll service providers do.

Alternatives Considered

Knit

Reasons for Switching to QuickBooks Payroll

I use Knit for most clients, aside from those who started in QuickBooks payroll and were not keen to move over to a new provider.
Garrett
Overall rating
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Avoid Quickbooks Online Payroll at all costs

Reviewed on 2024/01/12

Quickbooks does not thoroughly and correctly handle the taxes that they claim to support. On top of...

Quickbooks does not thoroughly and correctly handle the taxes that they claim to support. On top of that, competitors like ADP DO handle this correctly AND go the extra mile to properly manage other garnishments and withholdings that QBO won't touch. QBO is only marginally cheaper than competitors and only if you are getting substantial discounts.

Pros

Quickbooks payroll has good time tracking and job costing functions. Those functions are not worth the issues you will have with a lack of support and incorrect tax filings.

Cons

The tax filings are incorrect and incomplete and it is like pulling teeth trying to get Quickbooks to even acknowledge issues, much less fix them. After migrating, we suddenly found ourselves spending more energy trying to run down and fix quickbooks errors than we were spending doing it all ourselves. To this day, Quickbooks refusing to acknowledge that our local taxes are required to be filed more frequently than annually, despite many letters from our local assessment agency indicating that we have missed filings and clearly laying out when filings are due.

Emily
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Longtime Quickbooks Payroll user

Reviewed on 2025/01/13

There is a lot of online support and documentation available. We used QuickBooks payroll for over...

There is a lot of online support and documentation available. We used QuickBooks payroll for over 10 years but eventually the software glitches made us look for a new system. It works well for very small businesses with a very limited number of employees.

Pros

It was easy to track and update payroll. The automatic payroll updates with tax tables were very helpful. The liability payments and tax fililngs were very simple.

Cons

It was slow to process payroll, and it often had glitches. We had to contact Quickbooks support on a regular basis who often had us do unconventional workarounds for known system errors until they could have a software update released. We

Jesse
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Digital pre-tax Deductions and Tax Calculation Vault

Reviewed on 2025/01/09

Automatically calculate taxes on all expenses as well as files them, cloud payroll generation and...

Automatically calculate taxes on all expenses as well as files them, cloud payroll generation and management. Real-time W-2 delivery and checking.

Pros

Accurate and efficient payroll generation and management, ease of automated pre-tax deductions, expense reimbursement, tax calculations and filing.

Cons

Congratulations Intuit for such development and continous support, I double thumbs you.

Chris
Chris
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

There are better payroll products out there even if your CPA insists on using Quickbooks

Reviewed on 2022/07/07

Pros

I like that it integrates into Quickbooks which the CPA insists we use for accounting.

Cons

3 times out of no where direct deposit would stop working, I could not process payroll except by check, and I would have to call Intuit and spend 1+ hours with some clueless tech support agent that couldn't use their own tools (Salesforce / force.com ) to upload a copy of my ID so a team that can't be contacted could verify my account, only to have to repeat this every 6 months.

I got stuck having to fly home from vacation to manually runs checks once. Got hit with penalties for payroll tax not filled on time.

I escalated my issue multiple times no once could give me answers (I suspect it was related to a name change that happened from when I bought it 5 years ago to when I got married) and eventually I switched to Rippling which does way more, and has excellent support.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing QuickBooks Payroll

Intuit's horrible customer support and not being able to fix a reoccurring problem.

Switched From

Rippling

Reasons for Switching to QuickBooks Payroll

CPA suggested it
Deborah
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

QuickBooks Payroll is phenomenal!!!!

Reviewed on 2024/11/20

Phenomenal experience working with QuickBooks Payroll.

Phenomenal experience working with QuickBooks Payroll.

Pros

The ease of use with QuickBooks Payroll is to say the least seamless!!! I absolutely love working with QuickBooks Payroll!!

Cons

QuickBooks Payroll is pretty pricey, but definitely worth every penny!

Stephen
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Quality payroll software

Reviewed on 2024/11/15

Work's seemly with my banking partners effectively reports payroll on a semi monthly basis

Work's seemly with my banking partners effectively reports payroll on a semi monthly basis

Pros

Easy integration with our banking services

Cons

Has limited functionality as compared to the higher cost offerings

Alternatives Considered

BILL Accounts Payable & Receivable

Reasons for Switching to QuickBooks Payroll

Price and quality are fair for what we need
Joelle
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great affordable option

Reviewed on 2025/01/02

Overall, we have been pleased with the cost, functionality and ease of use. Using Quick Books...

Overall, we have been pleased with the cost, functionality and ease of use. Using Quick Books payroll has allowed for more productivity and reliable, timely financial reports, docs, budgeting, etc.

Pros

QuickBooks Payroll has allowed our financial managment team to pass along tasks, increasing productivity. By freeing up our accounting team, we are able to accomplish more with our time. This is thanks to the ease of of use for this payroll service.

Cons

To reitterate, we find value in the ease of function. Meaning, we are not spending excessive time training our accountants to use our payroll systems.

Shaun
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Def worth using

Reviewed on 2024/12/09

Like it! Def would recommend as it pretty much becomes your payroll dept

Like it! Def would recommend as it pretty much becomes your payroll dept

Pros

Ease of access to everything, very well put together and accessible for training

Cons

Multiple logins needed should have more free access to add staff

Denise
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Quick books

Reviewed on 2024/09/05

It was good but I personally preferred the other brand we use

It was good but I personally preferred the other brand we use

Pros

I liked the lay out of quick books but I didn’t get on with it maybe because I was used to another system

Cons

I didn’t like it as much as another product I was used to

Kim
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

QuickBooks Payroll

Reviewed on 2023/08/18

Does not satisfy our business needs however, at this time we have to use it to perform payroll,...

Does not satisfy our business needs however, at this time we have to use it to perform payroll, once we find a suitable product we will be cancelling our Quickbooks Payroll.

Pros

Direct deposit was easily setup. Adding a new employee was also easy to set up.

Cons

Hard to find things needed pertaining to payroll, when completing payroll it does not give an overview of what was inputted until after you submit it with out going back to completed screens.

Erinn
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Quickbooks Payroll is great!!

Reviewed on 2024/08/26

My overall experience with QuickBooks Payroll is good. I like the reports they offer with the...

My overall experience with QuickBooks Payroll is good. I like the reports they offer with the payroll and even printing checks is easy. They also have a time tracking feature which could make it easier to track hours.

Pros

What I like most about Quickbooks Payroll is that it is easy to setup employees and their Tax Withholdings. I also like the reports on qb payroll versus other payroll platforms. It also has the ability to pay federal, state, and local taxes. I also like being able to have the support team to chat with if there are ever any issues.

Cons

What I like least about quickbooks payroll is when you need to have two checks for one employee in the same period you have to run the payroll and then you can run another afterwards to do an extra check for the employee.

Jodi
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Efficient, Easy & Quick Way to Pay Employees.

Reviewed on 2024/08/21

I pay our employees biweekly using QuickBooks and it could not be any easier or any more efficient.

I pay our employees biweekly using QuickBooks and it could not be any easier or any more efficient.

Pros

I find using QuickBooks Payroll to be a quick and easy way to pay our employees.

Cons

The only thing I dislike about QuickBooks Payroll is the inability to reverse a direct deposit once it's been processed.

Candace
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best way to keep files

Reviewed on 2024/08/17

I have had great experience when it came time to file taxes I didn't have to dig around for stuff...

I have had great experience when it came time to file taxes I didn't have to dig around for stuff it was all right there made it fast simple and easy

Pros

Anybody you need to share your files with it's so easy at your finger tips

Cons

I can't think of anything I didn't like about it

Chelsea
Overall rating
  • Industry: Oil & Energy
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quickbooks Payroll

Reviewed on 2024/11/13

Quickbooks Payroll is the best part of Quickbooks Online! We have no problems with it and it is...

Quickbooks Payroll is the best part of Quickbooks Online! We have no problems with it and it is very easy to use!

Pros

Quickbooks Payroll is simple and easy to use!

Cons

We have no complaints about Quickbooks Payroll!

Lorrie
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Not easy to use

Reviewed on 2024/07/08

Not great, always difficult if you have to make a change

Not great, always difficult if you have to make a change

Pros

integrated with my accountant and business accounts

Cons

Hard to use, cannot figure out half the time what can be done.

Desiree
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for small or big businesses

Reviewed on 2024/07/11

Pros

From the ease of use to easy transitioning, this app gave me everything I needed.

Cons

There was nothing.I did not like about this application

Gabriel
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quickbooks Payroll

Reviewed on 2024/08/28

Pros

Quickbooks allows employees to see their paychecks in detail.

Cons

I have no complaints regarding the service Quickbooks offers.

Overall rating
  • Industry: 2128
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Love Quickbooks!

Reviewed on 2024/11/28

I love using quickbooks and how quickly pay is received

I love using quickbooks and how quickly pay is received

Pros

I love how easy it is to use and how quickly it processes.

Cons

I do not have any cons when using quickbooks.

Angela
Overall rating
  • Industry: 2128
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Seems worth it

Reviewed on 2024/11/25

Pros

It’s easier to use than other payroll I’ve used

Cons

It can be costly but it is worth it for what it is

Jay
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It is quick and easy!

Reviewed on 2024/05/21

Overall experience is a 9/10! The ease of use and the reminders you get make it the right choice.

Overall experience is a 9/10! The ease of use and the reminders you get make it the right choice.

Pros

I like the ease of use and how quick payroll can be done.

Cons

Adding extra deductions takes awhile to figure out...but then is simple.

Allen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Poor Customer Service, Enough Said!

Reviewed on 2022/02/02

We were forced to migrate over from Intuit payroll. What a bad experience. At first there were...

We were forced to migrate over from Intuit payroll. What a bad experience. At first there were cryptic error messages when we were editing paychecks. Later, we had issues with our payroll taxes. 941x tax credits were entered and calculated … starting 12/31/21. Spent countless hours on live. Reps give inconsistent answers and were generally clueless. We now have to hire an accountant to clean after the mistakes of Quickbooks. What a bad experience.

Pros

One day direct deposit. General feel of user interface although it required sone learning curve.

Cons

Mysterious error messages. Mistakes galore. Poor customer service.

Tialee
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Features and functions

Reviewed on 2024/01/30

Pros

This platform doesn't limit the amount of persons you can direct pay at once. Also, this provides the deduction of tax and all deductions to be setup and done all at once. This also provides deductions from all states even if it's a remote job.

Cons

The process of completing payroll via platform can be a bit tedious if not tech savy.

Milena
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great and easy

Reviewed on 2023/10/09

I really like QB Payroll, I have used a few of their options and all work great. It is reliable and...

I really like QB Payroll, I have used a few of their options and all work great. It is reliable and easy to use.

Pros

I really like QB Payroll. It is reliable and easy to set up and use.

Cons

The price is a bit much for smaller businesses

Alternatives Considered

Microsoft Excel

Reasons for Switching to QuickBooks Payroll

Great features and reliable product