QuickBooks Payroll Reviews

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914 Reviews

- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to deploy payroll system for any sized organization
Reviewed on 2023/07/02
Easy to use, easy to set up and get going
Easy to use, easy to set up and get going
Pros
The ease of importing hours, processing payroll (including through direct deposit), keep track of taxes, and processing annual W2s.
Cons
It was a bit more expensive than we would have liked to pay given that we are a small nonprofit.
Alternatives Considered
GustoReasons for Switching to QuickBooks Payroll
Full range of use offerings- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
On par with most other payroll service providers
Reviewed on 2024/02/15
It is unfortunate they do not have discounted pricing available to wholesale billing accounts for...
It is unfortunate they do not have discounted pricing available to wholesale billing accounts for accountant users. The pricing is higher than most other payroll platforms.
Pros
It is directly integrated with our bookkeeping file without the need for manual inputting entries.
Cons
It does not have the capability to express process payroll for direct deposit. It also does not have the capability to submit source deductions to CRA with each payroll processing like many other payroll service providers do.
Alternatives Considered
KnitReasons for Switching to QuickBooks Payroll
I use Knit for most clients, aside from those who started in QuickBooks payroll and were not keen to move over to a new provider.- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Avoid Quickbooks Online Payroll at all costs
Reviewed on 2024/01/12
Quickbooks does not thoroughly and correctly handle the taxes that they claim to support. On top of...
Quickbooks does not thoroughly and correctly handle the taxes that they claim to support. On top of that, competitors like ADP DO handle this correctly AND go the extra mile to properly manage other garnishments and withholdings that QBO won't touch. QBO is only marginally cheaper than competitors and only if you are getting substantial discounts.
Pros
Quickbooks payroll has good time tracking and job costing functions. Those functions are not worth the issues you will have with a lack of support and incorrect tax filings.
Cons
The tax filings are incorrect and incomplete and it is like pulling teeth trying to get Quickbooks to even acknowledge issues, much less fix them. After migrating, we suddenly found ourselves spending more energy trying to run down and fix quickbooks errors than we were spending doing it all ourselves. To this day, Quickbooks refusing to acknowledge that our local taxes are required to be filed more frequently than annually, despite many letters from our local assessment agency indicating that we have missed filings and clearly laying out when filings are due.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Longtime Quickbooks Payroll user
Reviewed on 2025/01/13
There is a lot of online support and documentation available. We used QuickBooks payroll for over...
There is a lot of online support and documentation available. We used QuickBooks payroll for over 10 years but eventually the software glitches made us look for a new system. It works well for very small businesses with a very limited number of employees.
Pros
It was easy to track and update payroll. The automatic payroll updates with tax tables were very helpful. The liability payments and tax fililngs were very simple.
Cons
It was slow to process payroll, and it often had glitches. We had to contact Quickbooks support on a regular basis who often had us do unconventional workarounds for known system errors until they could have a software update released. We
- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Digital pre-tax Deductions and Tax Calculation Vault
Reviewed on 2025/01/09
Automatically calculate taxes on all expenses as well as files them, cloud payroll generation and...
Automatically calculate taxes on all expenses as well as files them, cloud payroll generation and management. Real-time W-2 delivery and checking.
Pros
Accurate and efficient payroll generation and management, ease of automated pre-tax deductions, expense reimbursement, tax calculations and filing.
Cons
Congratulations Intuit for such development and continous support, I double thumbs you.

- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
There are better payroll products out there even if your CPA insists on using Quickbooks
Reviewed on 2022/07/07
Pros
I like that it integrates into Quickbooks which the CPA insists we use for accounting.
Cons
3 times out of no where direct deposit would stop working, I could not process payroll except by check, and I would have to call Intuit and spend 1+ hours with some clueless tech support agent that couldn't use their own tools (Salesforce / force.com ) to upload a copy of my ID so a team that can't be contacted could verify my account, only to have to repeat this every 6 months.
I got stuck having to fly home from vacation to manually runs checks once. Got hit with penalties for payroll tax not filled on time.
I escalated my issue multiple times no once could give me answers (I suspect it was related to a name change that happened from when I bought it 5 years ago to when I got married) and eventually I switched to Rippling which does way more, and has excellent support.
Alternatives Considered
ADP Workforce NowReasons for Choosing QuickBooks Payroll
Intuit's horrible customer support and not being able to fix a reoccurring problem.Switched From
RipplingReasons for Switching to QuickBooks Payroll
CPA suggested it- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
QuickBooks Payroll is phenomenal!!!!
Reviewed on 2024/11/20
Phenomenal experience working with QuickBooks Payroll.
Phenomenal experience working with QuickBooks Payroll.
Pros
The ease of use with QuickBooks Payroll is to say the least seamless!!! I absolutely love working with QuickBooks Payroll!!
Cons
QuickBooks Payroll is pretty pricey, but definitely worth every penny!
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Quality payroll software
Reviewed on 2024/11/15
Work's seemly with my banking partners effectively reports payroll on a semi monthly basis
Work's seemly with my banking partners effectively reports payroll on a semi monthly basis
Pros
Easy integration with our banking services
Cons
Has limited functionality as compared to the higher cost offerings
Alternatives Considered
BILL Accounts Payable & ReceivableReasons for Switching to QuickBooks Payroll
Price and quality are fair for what we need- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great affordable option
Reviewed on 2025/01/02
Overall, we have been pleased with the cost, functionality and ease of use. Using Quick Books...
Overall, we have been pleased with the cost, functionality and ease of use. Using Quick Books payroll has allowed for more productivity and reliable, timely financial reports, docs, budgeting, etc.
Pros
QuickBooks Payroll has allowed our financial managment team to pass along tasks, increasing productivity. By freeing up our accounting team, we are able to accomplish more with our time. This is thanks to the ease of of use for this payroll service.
Cons
To reitterate, we find value in the ease of function. Meaning, we are not spending excessive time training our accountants to use our payroll systems.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Def worth using
Reviewed on 2024/12/09
Like it! Def would recommend as it pretty much becomes your payroll dept
Like it! Def would recommend as it pretty much becomes your payroll dept
Pros
Ease of access to everything, very well put together and accessible for training
Cons
Multiple logins needed should have more free access to add staff
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Quick books
Reviewed on 2024/09/05
It was good but I personally preferred the other brand we use
It was good but I personally preferred the other brand we use
Pros
I liked the lay out of quick books but I didn’t get on with it maybe because I was used to another system
Cons
I didn’t like it as much as another product I was used to
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
QuickBooks Payroll
Reviewed on 2023/08/18
Does not satisfy our business needs however, at this time we have to use it to perform payroll,...
Does not satisfy our business needs however, at this time we have to use it to perform payroll, once we find a suitable product we will be cancelling our Quickbooks Payroll.
Pros
Direct deposit was easily setup. Adding a new employee was also easy to set up.
Cons
Hard to find things needed pertaining to payroll, when completing payroll it does not give an overview of what was inputted until after you submit it with out going back to completed screens.
- Industry: Accounting
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Quickbooks Payroll is great!!
Reviewed on 2024/08/26
My overall experience with QuickBooks Payroll is good. I like the reports they offer with the...
My overall experience with QuickBooks Payroll is good. I like the reports they offer with the payroll and even printing checks is easy. They also have a time tracking feature which could make it easier to track hours.
Pros
What I like most about Quickbooks Payroll is that it is easy to setup employees and their Tax Withholdings. I also like the reports on qb payroll versus other payroll platforms. It also has the ability to pay federal, state, and local taxes. I also like being able to have the support team to chat with if there are ever any issues.
Cons
What I like least about quickbooks payroll is when you need to have two checks for one employee in the same period you have to run the payroll and then you can run another afterwards to do an extra check for the employee.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Efficient, Easy & Quick Way to Pay Employees.
Reviewed on 2024/08/21
I pay our employees biweekly using QuickBooks and it could not be any easier or any more efficient.
I pay our employees biweekly using QuickBooks and it could not be any easier or any more efficient.
Pros
I find using QuickBooks Payroll to be a quick and easy way to pay our employees.
Cons
The only thing I dislike about QuickBooks Payroll is the inability to reverse a direct deposit once it's been processed.
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best way to keep files
Reviewed on 2024/08/17
I have had great experience when it came time to file taxes I didn't have to dig around for stuff...
I have had great experience when it came time to file taxes I didn't have to dig around for stuff it was all right there made it fast simple and easy
Pros
Anybody you need to share your files with it's so easy at your finger tips
Cons
I can't think of anything I didn't like about it
- Industry: Oil & Energy
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quickbooks Payroll
Reviewed on 2024/11/13
Quickbooks Payroll is the best part of Quickbooks Online! We have no problems with it and it is...
Quickbooks Payroll is the best part of Quickbooks Online! We have no problems with it and it is very easy to use!
Pros
Quickbooks Payroll is simple and easy to use!
Cons
We have no complaints about Quickbooks Payroll!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Not easy to use
Reviewed on 2024/07/08
Not great, always difficult if you have to make a change
Not great, always difficult if you have to make a change
Pros
integrated with my accountant and business accounts
Cons
Hard to use, cannot figure out half the time what can be done.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for small or big businesses
Reviewed on 2024/07/11
Pros
From the ease of use to easy transitioning, this app gave me everything I needed.
Cons
There was nothing.I did not like about this application
- Industry: Insurance
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quickbooks Payroll
Reviewed on 2024/08/28
Pros
Quickbooks allows employees to see their paychecks in detail.
Cons
I have no complaints regarding the service Quickbooks offers.
- Industry: 2128
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Love Quickbooks!
Reviewed on 2024/11/28
I love using quickbooks and how quickly pay is received
I love using quickbooks and how quickly pay is received
Pros
I love how easy it is to use and how quickly it processes.
Cons
I do not have any cons when using quickbooks.
- Industry: 2128
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Seems worth it
Reviewed on 2024/11/25
Pros
It’s easier to use than other payroll I’ve used
Cons
It can be costly but it is worth it for what it is
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It is quick and easy!
Reviewed on 2024/05/21
Overall experience is a 9/10! The ease of use and the reminders you get make it the right choice.
Overall experience is a 9/10! The ease of use and the reminders you get make it the right choice.
Pros
I like the ease of use and how quick payroll can be done.
Cons
Adding extra deductions takes awhile to figure out...but then is simple.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor Customer Service, Enough Said!
Reviewed on 2022/02/02
We were forced to migrate over from Intuit payroll. What a bad experience. At first there were...
We were forced to migrate over from Intuit payroll. What a bad experience. At first there were cryptic error messages when we were editing paychecks. Later, we had issues with our payroll taxes. 941x tax credits were entered and calculated … starting 12/31/21. Spent countless hours on live. Reps give inconsistent answers and were generally clueless. We now have to hire an accountant to clean after the mistakes of Quickbooks. What a bad experience.
Pros
One day direct deposit. General feel of user interface although it required sone learning curve.
Cons
Mysterious error messages. Mistakes galore. Poor customer service.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Features and functions
Reviewed on 2024/01/30
Pros
This platform doesn't limit the amount of persons you can direct pay at once. Also, this provides the deduction of tax and all deductions to be setup and done all at once. This also provides deductions from all states even if it's a remote job.
Cons
The process of completing payroll via platform can be a bit tedious if not tech savy.
- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Great and easy
Reviewed on 2023/10/09
I really like QB Payroll, I have used a few of their options and all work great. It is reliable and...
I really like QB Payroll, I have used a few of their options and all work great. It is reliable and easy to use.
Pros
I really like QB Payroll. It is reliable and easy to set up and use.
Cons
The price is a bit much for smaller businesses