SurveyMonkey Enterprise

4.6 (164)
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360-degree feedback solution for HR professionals

Overall rating

4.6 /5
(164)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.2/5
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164 Reviews

Godwin
Godwin
Overall rating
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Outstanding Feedback and Survey Management Tool.

Reviewed on 2023/08/19

I have had the best experince with the tool. We are able to handle any feedback with no challenge....

I have had the best experince with the tool. We are able to handle any feedback with no challenge. With the tool we are able to enguage the clients and know where we are ailing. The benefit we have achieved with the tool is ability to retain high numbers of clients and scoring highly in CSAT.

Pros

My interaction with the tool has helped in collection of data and also collection of the customers feedbacks. The tool has features that helps us in managing both the positive and the negative feedback. The tool has an interesting dashboard that has well lableded functionality. Its easy to use and has a broad applicability in the business.

Cons

I feel that all the features that are needed to do meaningful task are included in the tool. Its a tool i would highly recommend to others.

Esther
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SurveyMonkey Enterprise Review

Reviewed on 2024/09/23

SurveyMonkey Enterprise is nonetheless a powerful tool for large organizations that often time...

SurveyMonkey Enterprise is nonetheless a powerful tool for large organizations that often time engage in market research and surveys and are looking for secured platforms to roll out their surveys. In addition, being able to integrate this platform with other platforms (Power BI etc.) makes it a great option to explore!

Pros

I find SurveyMonkey Enterprise as a cutting-edge tool for designing, delivering and analyzing surveys with the snap of a finger. With this tool I'm able to customize surveys with our organizations branding, ensure real-time collaboration with other team members as well as utilize its powerful reporting tools that provide deep insights, cross-tabulation etc. Good a thing we can now integrate this with Power BI platform which we use to build our dashboards.

Cons

SurveyMonkey Enterprise can take some practicing to master, thus elongating the learning curve. Besides, its a bit more expensive when compared to the standard SurveyMonkey plans.

Henry
Henry
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Nothing special, expensive, and an oddly bitter customer support team.

Reviewed on 2021/07/23

Frustrating and unimpressive. I can't conjure a reason to choose SurveyMonkey over another tool,...

Frustrating and unimpressive. I can't conjure a reason to choose SurveyMonkey over another tool, and would not recommend it to anyone. That would put my own credibility at peril.

Pros

I was able to create a survey with it. That's the extent of my "Pros" column.

Cons

So pricy for what you get, which is nothing unique or particularly robust. Literally any other tool will do everything SurveyMonkey does, and for an actually reasonable cost.

And the customer service. I saw tons of negative comments on SurveyMonkey's customer service across different sites, and they are all accurate. One example: a co-worker left the company and left a surveymonkey subscription active without telling anyone. After 3 months I reached out to support and asked to cancel, and pointed out there was 0 activity in the account, and asked about a possible refund. They responded (after a week) with a very defensive, accusatory and borderline personally insulting email.

An overpriced tool that's ultimately super basic, paired with aggressively-trained and downright mean customer service, should make anyone skeptical. And when there are so many other solid survey options out there, why risk it?

Geena
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Recommend

Reviewed on 2024/10/26

I have enjoyed the ease survey monkey offers with development, distribution and collecting of data.

I have enjoyed the ease survey monkey offers with development, distribution and collecting of data.

Pros

I have used survey monkey several times to determine employee evaluations, voting and template decision making. It has allowed ma and coworkers to voice our opinions.

Cons

To date I do not have any cons regarding the software.

Elyse
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Survey Monkey Useful for Internal and External Surveys

Reviewed on 2024/10/02

Overall this has been a good experience. It has been primarily customizable. We loved that we could...

Overall this has been a good experience. It has been primarily customizable. We loved that we could add our logo. Not having a "not applicable" option was frustrating for some customers. Overall our customers and internal staff enjoyed the user experience.

Pros

The enterprise has added security and so I felt safe sharing this with my team. I also loved that I could remove surveymonkey.com and customize it for my clients.

Cons

There were customer complaints if they couldn't skip a question that didn't apply to them.

Kevin
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The standard for surveys

Reviewed on 2024/09/29

SurveyMonkey Enterprise is the defacto survey tool that every technologist uses. As such, your IT...

SurveyMonkey Enterprise is the defacto survey tool that every technologist uses. As such, your IT team will be familiar with it, so the learning curve is near-zero. All in all, a very good platform if you need to collect customer feedback!

Pros

Dead simple interface for collecting user feedback at scale. Highly customizable. Every technologist knows how to use it.

Cons

Pricey for some use-cases. Not always apparent what the cost will be until charged.

Dominique
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SurveyMonkey Review

Reviewed on 2024/10/12

It has been an overall great experience. This platform is easy to use.

It has been an overall great experience. This platform is easy to use.

Pros

I enjoy how easy it is to utilize at big events and conventions.

Cons

There is limited customization for the templates used to create surveys.

Veronica
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Survey Monkey - A Suggested Survey Tool

Reviewed on 2024/08/31

A great tool for those in the marketing industry for those needing informative user experience...

A great tool for those in the marketing industry for those needing informative user experience responses

Pros

Makes the survey experience easy for those who may need assistance in creating a informative survey as it suggests prompts

Cons

Access to more features without membership

Paige
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for feedback generation

Reviewed on 2024/08/20

SurveyMonkey is great for getting feedback from employees and clients. I love the flexibility in...

SurveyMonkey is great for getting feedback from employees and clients. I love the flexibility in building survey questions and that it allows you to receive feedback anonymously. This way we can look at implementing changes off the back of survey results.

Pros

SurveyMonkey is a great way to get anonymous feedback from employees and clients

Cons

Actually building the surveys can be a little tricky, but it’s not too hard to work out.

Nichole
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

SurveyMonkey Enterprise is a great tool!

Reviewed on 2024/08/27

I love it and it's so user-friendly. I haven't gotten any bad feedback from the admin or staff.

I love it and it's so user-friendly. I haven't gotten any bad feedback from the admin or staff.

Pros

Its SOO user-friendly not only for me to create Surveys but also to collect responses and get data in a clean matter. And is also easy for the users.

Cons

It would be helpful to have more than three people logged in at once since we do have different department heads, and we have to log out so others can use the program.

Verified Reviewer
Overall rating
  • Industry: Paper & Forest Products
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The complete survey solution

Reviewed on 2023/07/13

Using digital surveys instead of traditional methods of gathering feedback saved us loads of time,...

Using digital surveys instead of traditional methods of gathering feedback saved us loads of time, and improved the quality of feedback we receive.

Pros

SurveyMonkey Enterprise is the best survey software for our customers. They love taking our surveys, and they appreciate the insights we get from them.

Cons

The templates in SurveyMonkey Enterprise are a bit limited. There are a number of different templates to choose from, but they're all pretty basic. If you're looking for a more customized survey, you'll need to start from scratch. However, SurveyMonkey Enterprise offers a wide range of features that can be customized to fit the needs of any team or organization.

Kari
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Quick and Simple to contact

Reviewed on 2024/09/12

Simple to use, good interface and customizable to our needs

Simple to use, good interface and customizable to our needs

Pros

easy to use and keep anonymity for some interoffice topics

Cons

no cons- it's great and haven't had any hiccups since using

Dawn
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great survey tools

Reviewed on 2024/08/23

Its easy to set up and use and get results quickly

Its easy to set up and use and get results quickly

Pros

Easy to set up and implement. Super simple to get going

Cons

The ability to see who was filling out surveys

Jennifer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I love using survey monkey

Reviewed on 2024/06/19

Pros

Easy to use quick and painless. I would love to build a survey some day

Cons

So far nothing. I haven't got to create any on it yet

Verified Reviewer
Overall rating
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A great way to get feedback

Reviewed on 2023/07/20

SurveyMonkey Enterprise has made it easy for me to get feedback from our employees. I can create...

SurveyMonkey Enterprise has made it easy for me to get feedback from our employees. I can create surveys and see the results quickly. I've used this feedback to improve the work environment and make employees happier.

Pros

The reporting in SurveyMonkey Enterprise is great. I can learn a lot from my surveys, and it's easy to understand the results.

Cons

The mobile version has room for improvement.

Anusha
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Overall it is a good tool to run CSAT

Reviewed on 2023/08/28

Survey monkey is always a good tool no doubts. May be in the era of GenAI, a little improvements...

Survey monkey is always a good tool no doubts. May be in the era of GenAI, a little improvements can really help.

Pros

the options that we get set the validation while creating the new question. Be it, an option button, multiple choice, rating scale etc

Cons

When we send a survey org wide, especially while running the internal satisfaction survey, it wont take the user name who is filling the survey by default unless the survey is sent exclusively to a set of people by entering their email IDs.

Precious
Precious
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Still my most reliable survey creation option.

Reviewed on 2023/06/01

Surveys are among the most reliable way for my company to collect feedback from customers, on their...

Surveys are among the most reliable way for my company to collect feedback from customers, on their experience and thoughts about using our products. For effective feedback collection , Surveymonkey is the tool we've come to trust.

Pros

SurveyMonkey stands out primarily in its ability to create personalized dashboards for various users or managers, enabling individuals on my team to quickly filter and showcase specific survey data. What sets SurveyMonkey's dashboards apart is their live and real-time updates as survey respondents submit their responses.

Cons

While SurveyMonkey does provide strong analytics capabilities, its reporting and analysis feature falls short when compared to specialized data analytics or business intelligence tools.

Myriam
Overall rating
  • Industry: Law Practice
  • Company size: 501–1,000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

SurveyMonkey - Go-To Survey Tool

Reviewed on 2023/11/17

Pros

I liked how easy it is to set up a new survey and create engagement within my team. Because of the user-friendliness of SurveyMonkey, it has become my go-to tool.

Cons

The analytics portion is a little more difficult to learn to use, but once you do, you realize there is a great range of functionalities.

Ebony
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great tool for simple surveys

Reviewed on 2023/11/23

Pros

The program is quick and easy to use especially four simple data collection.

Cons

I don't necessarily love the look of survey. Monkey know that I use for very detailed data collection purposes.

Ash
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good survey tools with powerful and insightful analytics

Reviewed on 2023/11/23

Pros

Very easy to use. Setting up a survey has a great step by step guide that makes it inuitive to make a new survey, even as a novice.

Cons

The pricing for the higher tiers is quite high although the more basic packages have most of the features you would likely need.

Federico
Federico
Overall rating
  • Industry: Management Consulting
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It is a good choice for data collection and management.

Reviewed on 2023/02/11

It is a real tool to collect and study data with fidelity and speed.It allows us to calculate the...

It is a real tool to collect and study data with fidelity and speed.It allows us to calculate the NPS and help other departments to be more efficient in their respective areas.Resource management and interaction with customer feedback make this tool a great resource.

Pros

It allows access to very valuable data, customer satisfaction, NPS and customer effort.It allows access to entertainment tools to incentivize customers.It is customizable and allows you to conduct surveys for your brand.

Cons

There is nothing I dislike about this tool.

Surbh
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Survey Monkey - is it worth to pay for Surveys?

Reviewed on 2023/02/21

Its pretty good

Its pretty good

Pros

Everything is good, specially it makes life easy to create complex surveys with extra branching/ calculations

Cons

Was good, only concern is if you need to create complex surveys then you can pay and use it for simple surveys the free service of Google docs, MS docs is better.

Alternatives Considered

Google Docs

Reasons for Choosing SurveyMonkey Enterprise

it was not able to create complex surveys

Switched From

Google Docs and Google Sheets

Reasons for Switching to SurveyMonkey Enterprise

to create extra complex surveys
hali
Overall rating
  • Industry: Medical Practice
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

survery monkey

Reviewed on 2023/02/21

Pros

i think it is an easy way to send out a survey to many different people at once.

Cons

no complaints about it. love it. easy to use

Lucy
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Helpful tool

Reviewed on 2023/03/01

Really great

Really great

Pros

Its very easy to use and understand as a user, even with little tech knowledge

Cons

Havent had any actual problems with the software and form

Aaron
Overall rating
  • Industry: Research
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Tried and True!

Reviewed on 2021/08/18

Pros

Survey Monkey has been around for a very long time, as far as survey software is concerned. They have kept their design simple and extremely user-friendly. Because of their longevity, Survey Monkey has learned various ways to export data that is conducive to analysis platforms. This saves the research quite a bit of time.

Cons

It has gone up in price over the years, and the "free" version has decreased in its overall allowances and functions. If you want the features I mentioned above, definitely spring for the paid versions. Unfortunately, the name can be off-putting for people who are not familiar with Survey Monkey. Clients may not take you seriously.