Dana

Overall rating

Industry: Health, Wellness & Fitness
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

StaffScheduleCare is great all encompassing software.

Reviewed on 2021/03/09

I have never had any issues that SSC wasn't able to quickly fix or show me my error. I cannot say...

I have never had any issues that SSC wasn't able to quickly fix or show me my error. I cannot say enough about their customer service.

Pros

It was so easy to setup and use. When you do have an issue, the customer support is the best! No other customer support I have used is as quick and helpful. They are always nice and compassionate.

Cons

I have not had any issues with the Rev5 software, but I just started using it.

Response from StaffScheduleCare

Hi Dana,

Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words on our SSC Support Team. We really appreciate your feedback!

Please let us know if you need anything else.

Thank you!

Your StaffScheduleCare Account Management Team

melanie

Overall rating

Industry: Hospital & Health Care
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

very user friendly

Reviewed on 2021/05/27

i love using it i use it all day long

Pros

I like the colors and that fac that i can make changes easy.

customer support is beyond amazing.. detailed and fast

Cons

we are in the middle of upgrading so i know the new software will be more user friendly

Response from StaffScheduleCare

Hi Melanie,

Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words about our SSC Support Team.

We really appreciate your feedback!

Thank you!

Your StaffScheduleCare Account Management Team

Jessie

Overall rating

Industry: Hospital & Health Care
Company size: 201–500 Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

Potential to be the best

Reviewed on 2021/11/08

It has the potential to be an awesome program, but where there are still issues with the apps and...

It has the potential to be an awesome program, but where there are still issues with the apps and how the support team still isn't 100% comfortable with the program, I find we have to do a lot of trial and error with reporting.

Pros

easy to use, but the major issue is when we can't figure out how to run a specific report, the support team is usually guessing as well.

Cons

The new update requires you to refresh the page for some major users (i.e. management). Also, there are two apps on mobile which confuses staff and provides the wrong calendar/schedule. Frustrating!

Response from StaffScheduleCare

Hi Jessie,

Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words!

Your Account Manager will be reaching out to you shortly to discuss your concern in regard to refreshing pages.

We really appreciate your feedback!

Thank you!

Your StaffScheduleCare Account Management Team

Liz

Overall rating

Industry: Hospital & Health Care
Company size: 501–1,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Review

Reviewed on 2020/10/30

Pros

User friendly software, ability for frontline staff to input their availability and requests online

Cons

I know it is on StaffScheduleCare roadmap, the need to make the program compatible to google chrome and eliminate the need for Silverlight.

Ability to save (archive) versions of the master schedule so Homes have a historical view of changes made.

Response from StaffScheduleCare

Hi Liz,

Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words. We really appreciate your feedback!

We are all set to release our new HTML5 version very shortly. Your Account Manager will be reaching out to discuss timelines once a date has been formally set. We have also escalated your request to programming for the archived versions of the master schedules. This is a great idea!

Please let us know if you need anything else.

Thank you!

Your Friendly StaffScheduleCare Support Team

Paula

Overall rating

Industry: Hospital & Health Care
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Supervisor review

Reviewed on 2021/11/05

It has become better as I use it as well as the changes you have made. I am satisfied with the...

It has become better as I use it as well as the changes you have made. I am satisfied with the product.

Pros

I like the ease of scheduling, especially the active staffing requirements page. Like the ECC app, the copy and past functionality in the schedules.

Cons

I wish when you approved a shift exchange request or a giveaway, it added an AC code to the staff members time cards so we are reminded when working on payroll, or when we run reports. I like how you can add a staff member to an available shift when you are approving another staff members vacation or float request I just wish the list of available staff members was larger. Staff would like to see a "calendar" view of their schedule on the app. I would like to see the active schedule show all employees whether they have any scheduled shifts or not.

Response from StaffScheduleCare

Hi Paula,

Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words!

Your Account Manager will be reaching out to you shortly to discuss your list of wishlist items.

We really appreciate your feedback!

Thank you!

Your StaffScheduleCare Account Management Team

Lisa

Overall rating

Industry: Hospital & Health Care
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

New Rev 5 conversion

Reviewed on 2020/10/20

Still a fan of SSC in general but there is still work to do with the rev 5 version

Pros

I appreciate the updates to timebank location, daily/active schedules, TSR and updating from master and shift trades. These are all easy to use and make my job a lot easier overall.

Cons

The self scheduling area has been a constant issue from day 1 and we are routinely fielding calls from staff who are not able to bid for a variety of reasons each week. We also find that while the updates to time card/hours make sense and should make the overall experience better, it in fact slows down approving timecards for payroll substantially as compared to the old version.

Response from StaffScheduleCare

Hi Lisa,
Thank you for taking the time to review our StaffScheduleCare product suite.
We appreciate your feedback and will use it to further enhance the experience for all other StaffScheduleCare users.
Your Account Manager will be reaching out shortly to discuss more about your current Self-Scheduling screen issue.

Eva

Overall rating

Industry: Hospital & Health Care
Company size: 201–500 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 6.0 /10

Unpredictable Review

Reviewed on 2021/03/02

The staff is great, in getting back to you, "and creating things for you" rather than training, I...

The staff is great, in getting back to you, "and creating things for you" rather than training, I know it's quicker but doesn't help me in learning. Knowledge is different with each CSR. Been here six months, and have not had anyone approach for training.

Pros

Still trying to learn the software even being here for six months

Cons

It is not user friendly, trying to understand reporting is another language, unfortunately there is no instruction manual created for process, only shown what is required. Employee data, tracking, is weak. The screens overlap can't all information.

Response from StaffScheduleCare

Hi Eva,

Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words on our SSC Support Team. We really appreciate your feedback!

Your Account Manager will be reaching out shortly to review our current training programs available with StaffScheduleCare.

Please let us know if you need anything else.

Thank you!

Your StaffScheduleCare Account Management Team

Sue

Overall rating

Industry: Hospital & Health Care
Company size: 201–500 Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Scheduling made easy

Reviewed on 2021/02/05

I have had no big issues using this program. The support staff have always come to my rescue...

I have had no big issues using this program. The support staff have always come to my rescue willingly and with a friendly manner.

Pros

I find it user friendly, and that makes it easy to train others who do scheduling in my absence. It has highlighted areas to show instruction for new users. Can be individually set to preferred settings for every user. The Cut & Paste feature is my all time favourite!

Cons

Updating from the Masters could use a little work. I feel it leaves a few doubled up shifts in the system. These can be removed easily, but would be nice if it didn't duplicate shifts sometimes.

Response from StaffScheduleCare

Hi Sue,

Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words. We really appreciate your feedback!

Your Account Manager will be reaching out shortly to assist in discussing the Master Schedule shifts item mentioned below.

Please let us know if you need anything else.

Thank you!

Your StaffScheduleCare Account Management Team

Erlinda

Overall rating

Industry: Hospital & Health Care
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Feedback on the SCC Systems

Reviewed on 2021/03/25

User friendly and support system from SCC to help with concerns/issues.

Pros

Easy to use if al the information are accurate behind the scene.

Cons

When Active Schedule is not aligning to team members MASTER LINES.

Response from StaffScheduleCare

Hi Erlinda,

Thank you for taking the time to review our StaffScheduleCare product suite. We really appreciate your feedback!

Your Account Manager will be reaching out shortly to discuss your questions about the Active Schedule.

Please let us know if you need anything else.

Thank you!

Your StaffScheduleCare Account Management Team

Nancy

Overall rating

Industry: Hospital & Health Care
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

A Great Scheduling Software

Reviewed on 2021/05/25

Very good experience. Support staff are very helpful and knowledgeable.

Pros

I love the functionality from seeing the employees daily / monthly/ master schedule, time banks, time cards, payroll. It is all in front of my with a click of my mouse. A definite time saver in a lot of ways.

Cons

When integrating to a new version the time that is needed to learn the new functionality.

Response from StaffScheduleCare

Hi Nancy,

Thank you for your kind words and for taking the time to review our StaffScheduleCare product suite. We really appreciate your feedback!

Thank you!

Your StaffScheduleCare Account Management Team

Carol-Ann

Overall rating

Industry: Health, Wellness & Fitness
Company size: 201–500 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

four star

Reviewed on 2020/10/20

quite Satisfied

Pros

The customer Service, very helpful and patient with all of my requests. I never feel rushed or that what I am asking is silly

Cons

I find it slow and takes a long time to load between actions

Response from StaffScheduleCare

Hi Carol-Ann,
Thank you for taking the time to review our StaffScheduleCare product suite.
We appreciate your feedback and will use it to further enhance the experience for all other StaffScheduleCare users.
Your Account Manager will be reaching out shortly to discuss more about your current speed issue.

Claudia

Overall rating

Industry: Hospital & Health Care
Company size: 201–500 Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 3.0 /10

Satisfactory to say the least

Reviewed on 2021/05/25

Pros

customer service is always helpful quick response time

Cons

too many rules in the system, that if not entered precisely will effect the punch in and out of the system

Response from StaffScheduleCare

Hi Nancy,

Thank you for taking the time to review our StaffScheduleCare product suite.

We will always strive to ensure your software is in compliance with your current collective bargaining agreement. Please let us know if we can help assist with any adjustments that may be needed.

We really appreciate your feedback!

Thank you!

Your StaffScheduleCare Account Management Team

Wendy

Overall rating

Industry: Nonprofit Organization Management
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Elmira District Community Living

Reviewed on 2020/10/20

very good service, especially during set up

Pros

easy to use, excellent master schedule set up.

Cons

sometimes the speed is slow refreshing pages. That I can't enter a new manager before the date the staff changes jobs.

Response from StaffScheduleCare

Hi Wendy,
Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words.
We appreciate your feedback!
Your Account Manager will be reaching out shortly to discuss more about your current speed issue.

Alfredo

Overall rating

Industry: Hospital & Health Care
Company size: 201–500 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

A good system!

Reviewed on 2021/02/05

Pros

easy of usage for using scheduling and putting in people

Cons

report generation and toggling on from one thing to another can't do multiple windows at a time

Response from StaffScheduleCare

Hi Alfredo,

Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words. We really appreciate your feedback!

Your Account Manager will be reaching out shortly to assist in discussing the Reports Library and to help identify solutions to aid with multiple screens/windows open at any given moment.

Please let us know if you need anything else.

Thank you!

Your StaffScheduleCare Account Management Team

Sherri

Overall rating

Industry: Hospital & Health Care
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

quick and helpful customer service

Reviewed on 2021/11/05

Pros

It has been a somewhat easy transition with the education and customer service from your team.

Cons

I find it difficult to schedule- when an employee is on vacation or LOA or casual and they don't appear on the weekly schedule so it takes quite a bit of fiddling to get them on the schedule.

Response from StaffScheduleCare

Hi Sherri,

Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words!

Your Account Manager will be reaching out to you shortly to discuss your Scheduling with Attendance Codes and Vacation Entitlements.

We really appreciate your feedback!

Thank you!

Your StaffScheduleCare Account Management Team

DENISE

Overall rating

Industry: Hospital & Health Care
Company size: 201–500 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

New user

Reviewed on 2021/01/15

Pros

I started using the software about 8 months ago. I can say it is intuitive for someone who used a scheduling/hris system before. For someone new, it requires time to learn all the different features.
Customer service is amazing.

Cons

Limitations such as no possibility of adding the badge # in the TSR reports.

Response from StaffScheduleCare

Hi Denise,

Thank you for taking the time to review our StaffScheduleCare product suite.

We appreciate your feedback and will use it to further enhance the experience for all other StaffScheduleCare users.

Cheers,

Your StaffScheduleCare Account Management Team

Paula

Overall rating

Industry: Hospital & Health Care
Company size: 51–200 Employees
Used Monthly for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 5.0 /10

Moderate user

Reviewed on 2021/11/08

Good, for scheduling, Problems sometimes with getting things to print i.e. master schedules for...

Good, for scheduling, Problems sometimes with getting things to print i.e. master schedules for individuals sometimes a problem.

Pros

Integration, I don't know...easy for scheduling, but not for reports, wizard is great.

Cons

Reports can be confusing, so many things to "click" to get what you need. Perhaps the most popular with our company could be in a different color font, so easy to find the report you want to generate?

Response from StaffScheduleCare

Hi Paula,

Thank you for taking the time to review our StaffScheduleCare product suite.

We appreciate your feedback and will use it to further enhance the experience for all other StaffScheduleCare users.

Your Account Manager will be reaching out to discuss a few options available for your current Reports Library.

Cheers,

Your StaffScheduleCare Account Management Team

StaffScheduleCare Reviews