PeopleGrove Reviews

PeopleGrove really helped me to add consistency to my formal mentorship program.

PeopleGrove, or as we call it UofSC Mentorship Hub, has been responsible for so many meaningful connections, BUT it's just another website when it comes to student users. The barriers for students to register and complete their profiles have got to be lowered. Also, getting notifications and accessing the platform need to be more convenient and engaging. The word simplication comes to mind.

The ability to network and connect students with hundreds (potentially thousands) of professionals who can build their social capitol.

The ability for students to connect and learn through the art of storytelling on how to be successful after college.

There are a few functionality features that would be useful for me personally.

For example:
- Being able to toggle on and off admin approvals.
- Shorter sign up options
- More templates to help with upkeep of daily management of engagement on the platform
- tailored job supports (e.g. only pulling state that I am in jobs)
- integration with LinkedIn for job board
- ability to easily share new job posts or events with the click of a share button that automatically makes platform users aware

The support community for administrators has been helpful.

Their reporting tools could be more relevant.

PeopleGrove's software is a leader in the mentorship software field. I am deeply impressed the company is committed to optimizing its product for its customers and users. Specifically, I like the new student homepage. It makes it easier for students to make a connection with a potential mentor by providing templated messages, real-time coaching, and a quick snapshot of mentor's profiles. It's both visually-pleasing and functional. I can't wait for the same update for other user types. Another key feature I like is the Messaging tool. I've seen this feature upgraded incredibly since I've been using the product. I also love as an admin, I can all interactions between the users which is helpful for analytics, offering support throughout, or having to intervene if things are not going as they should.

I also want to give a quick shoutout to the implementation and customer support teams! They are prompt, efficient, and always delivers a high level of customer service!

The only pain point that I have about the software is the notifications feature. I wish there was a better way to notify users they had unread messages and etc. I almost which everyone got a text message to notify them -- and also when they sign in the platform, there's like a popup message (banner) that notifies them again. Other than that, PeopleGrove has been very receptive to any other feedback I've given regarding product optimization ideas.

PeopleGrove provides excellent customer service that helps customers customize, learn, and better implement their programs. Their products team is also constantly researching, learning, and implementing ideas and suggestions that customers provide to enhance the product for free or at a reduced rate. There are constant updates to not only the look and feel but as well as the functionality and smoothness of the program. [SENSITIVE CONTENT HIDDEN] has created a culture revolving around passionate and hard-working employees who care about their customers and their products.

The only con that I have is that there were not straight forward onboarding lessons that teach you how to use every tool.

I've tried other platforms for mentorship and this one has the most robust features of them all. The ease of set up is excellent and the maneuverability of the site is quite easy and manageable. I do onboarding of alumni and the individual set up is quite time efficient.

Doing email sendouts can be a bit cumbersome as there's so many features and when you're sending out to 2000 alumni you want to make sure you are sending messages correctly, especially when including video messages - which was not the easiest process.

The Peoplegrove software has made a significant impact on our networking and mentoring efforts over the past 4+ years. What I like most is the customer service from the time of implementation and throughout the life of having the product. We enjoyed being part of the process of building the software to our specific needs for our students and for our alumni. The data management and analysis of the site is continually growing to make the experience for the user and the buyer the best it can be with measurable outcomes.

There wasn't anything we disliked about the product and if there were any suggestions about how to make the product better than Peoplegrove would be interested in hearing from us. Almost every time if the idea came from an alumnus or a student it has been more of constructive suggestion that is usually already in the process of being resolved.

PeopleGrove was able to help SJSU develop it's online mentoring platform SJSU² Mentoring & Meetups which has helped the university ensure that students are able to achieve career readiness and success through alumni connections. As PeopleGrove develops its product and services, it would help to continue engaging university partners in the development process . As PeopleGrove innovates, continuous communication and consultation about changes with partners would be helpful as there are some earlier features of the platform that are helpful to keep. Overall, the PeopleGrove team listens to feedback and works with their university partners to make sure that goals are achieved.

As PeopleGrove develops its product and services, it would help to continue engaging university partners in the development process . As PeopleGrove innovates, continuous communication and consultation about changes with partners would be helpful as there are some earlier features of the platform that are helpful to keep.

ease of use, multiple features, the level and sophistication of the AI

customer success manager service was sub-par from what I have experienced in customer success managers for other platforms I manage

Notre Dame was an early partner with PeopleGrove and launched our site in August 2017 with all the features/components then available. A major selling feature was the ability to customize our site so it is Notre Dame-branded and integrates with our systems. We also appreciate PeopleGrove constantly ideating and identifying innovative ways in which we can support our students and alumni.

The job board requires quite a bit of management as there was no HR community to tap. We are working to build our list of recruiters and hiring managers and encouraging them to use IrishCompass as a recruiting tool.

- job portal, - analytics for understanding trends

The usability (it is difficult to use on mobile phones)

PeopleGrove provides an excellent platform that makes end-user and administrator experience top-tier in every way possible. The product is easy to use, easy to configure, and meets the most critical needs in forging student-alumni and alumni-alumni connections for professional networking. Additionally, the customer service from the support team is superior to any other product I have used. The support team answers inquiries swiftly and provides the right solution the first time around.

The platform has a standard look that can be outfitted with institution logo/colors, but not customizable in its "look" in more depth ways.

PeopleGrove is very user friendly and has made some great updates in the last year to their reporting feature which helps us show ROI for this platform. The customer support team is always quik to respond and help us when we have questions.

The importing of alumni onto our platform took much longer than was expected and ended up delaying our launch which was a challenge.

The ability to customize aspects of the software to the needs of our department and alumni.

Nothing. I think already having our site customized for our university was extremely helpful, but the difficult part was navigating it on our own or teaching newer users how to integrate themselves.