Shippit Reviews
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17 Reviews
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for shipping
Reviewed on 2021/05/01
Over all, we could not be happier. It has made our shipping experiences easy and manageable while...
Over all, we could not be happier. It has made our shipping experiences easy and manageable while saving time and money
Pros
That's easy! Shippit makes sending packages a breeze. We can do everything online, compare shipping methods, and even track packages on one site. Very useful
Cons
It was a bit difficult getting used to. We formerly used UPS.com, FedEx.com, etc and this took some getting used to. But we did fine
Alternatives Considered
Microsoft ProjectReasons for Switching to Shippit
Response from Shippit
Hi Jon,
Thank you so much for taking the time to leave us a review! It's great to hear that you've had such a positive experience, and that we made your shipping experience easy and manageable, saving you time and money. We look forward to continue to work with you to grow you business.
Best wishes,
Sarah
Shippit
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Switching to shippit Increased our online sales by over 100%
Reviewed on 2020/03/02
Couldn't be more happy with Shippit - they have done wonders for our small business.
Couldn't be more happy with Shippit - they have done wonders for our small business.
Pros
Having multiple courier options and discounted rates through Shippit has lowered our shipping rates, decreasing our abandoned checkouts incredibly! As a small business, we can't afford free shipping, but Shippit makes our shipping rates reasonable for our customers in Australia. The support is always there and they really get things moving when there's any issues with the services (which is rare). The features are really nice to use, and the interface makes it easy to process and fulfil multiple orders at once.
Cons
I would only wish for more international shipping options such as FedEx and USPS to be included so that we could take our products internationally with ease.
Response from Shippit
Hi Kate,
Thank you so much for your review. We're delighted that we're delivering a product and service you love.
Thank you for your feedback. We'll definitely be expanding our international shipping options.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst customer service.
Reviewed on 2023/06/14
By far the most careless company in terms of customer service I have dealt with. They're not...
By far the most careless company in terms of customer service I have dealt with. They're not willing to solve any problem when it comes to parcels being lost. If you're a small business and care about your reputation, time, and money stay away from Shippit.
Pros
They don't solve any problem. They'll create more problems for your business.
Cons
No customer service to call. When you emailed them they never do anything to solve the issue. They just reply with the pre-written script.Packages have long delays in pick up and delivery. Customer service only replies with the pre-written script and never solve any issues.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Platform for our business
Reviewed on 2020/03/25
Shippit has been a reliable and amazing platform for us to use for our business. It is extremely...
Shippit has been a reliable and amazing platform for us to use for our business. It is extremely user friendly and their customer support is great. Our customers love the regular updates from the couriers. I would highly recommend them.
Shippit often gets confused as a courier company, but Shippit is in fact the platform in which merchants use to ship their orders out to their customers. It has been a game changer for our DC staff for pick and pack and saves us a lot of time.
Pros
Easy to use and very reliable. We can easy identify parcels that are yet to be shipped and our customers love the accurate and frequent updates
Cons
Sometimes the pricing is not 100% correct
Response from Shippit
Thank you for the review Bevilles! We appreciate you taking the time to clarify Shippit's services and are glad that your customers love the shipping updates and that our platform is easy for you to use. If you are referring to incorrect pricing as a result of input errors, please contact us at [email protected] so we can see what we can do to fix the issue. Have a great day!
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Dynamic for all purposes
Reviewed on 2020/03/25
It's been perfect for us as we've scaled our business.
It's been perfect for us as we've scaled our business.
Pros
It pulls together so many different shippers to help us find the best option for every single case, while still staying automated enough to be low labour intensive.
Cons
The support is sometimes delayed. Having a chat function or clear direct access to support staff would help a lot!
Response from Shippit
Thank you for the review and your feedback. We're glad that our platform is helping your business automate orders. Sorry to hear that our support falls short of your expectations. We are working hard to improve. Chat functions are available for Grow, Unleash and Empower subscribers. Please let us know if you would like to upgrade your plan. Have a great day!
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Beware Additional Charges After Delivery
Reviewed on 2021/07/01
It was good but regular extra charges and a failure to deal with issues quickly are starting to...
It was good but regular extra charges and a failure to deal with issues quickly are starting to sour the relationship.
We will be using Aus Post more often from now on.
Pros
It is easy to use and the shipping prices were competitive
Cons
The fact that the quote provided can be incorrect with additional charges levied against your credit card a month or more later.
Also failure to respond to emails quickly causes problems such as when we deliver a pallet to the TNT depot we message Shippit to cancel the TNT pick up only to find they fail to inform TNT who send a big truck only to find we have already delivered the pallet to the TNT depot. This happens more often than not.
- Industry: Wine & Spirits
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
DO NOT USE
Reviewed on 2021/08/06
If you want a service that constantly shrugs off any issues you are having, then use shippit. The...
If you want a service that constantly shrugs off any issues you are having, then use shippit. The freight carriers routinely lose and break parcels, and because we can't deal with them direclty and have to go through shippit, it means we can't fix any problems. Shippit just give us script responses and never actually help INCLUDING not refunding when an order has failed to be delivered.
Pros
Nothing is good about this software. Plenty of alternatives around to use
Cons
Terrible organisation, poor customer service and essentially stealing people’s money.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Stay clear at all cost
Reviewed on 2019/04/08
Pros
No Pros, only cons with Shippit, and by Cons we mean they con you into thinking they will deliver on the job
Cons
Totally useless app. Shippit is a total fraud and will take your money without delivering your parcels. Further to this, they will charge you a so-called subscription fee for this service. We currently have 15 disputes with our bank and reports with the local Police over parcel thefts from using Shippit. If I had my time again I would have never given this company a go. Australia Post is 100% more reliable.
Response from Shippit
Thank you for the feedback Gladiator Fitness. Sorry that you did not experience the desired outcomes with us and that you ran into problems with some of the couriers. We have since improved and have transit protection for certain cases. You can also use Australia Post through our platform. The best way to maximise Shippit's use is to set your account up properly and refer to the reporting dashboard to select the best performing couriers for your business. We do believe Shippit can simplify your shipping and would love to show you if you would give us another go.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So easy to use! Makes shipping so much easier.
Reviewed on 2020/03/26
Would highly recommend and pleased we found it.
Would highly recommend and pleased we found it.
Pros
It's simple to set up and use. It links to the black end of our website seamlessly so saves us time manually entering in addresses etc.
Cons
The odd glitch but great customer service so is usually resolved quickly.
Response from Shippit
Thank you for the 5-star review Hutwoods! We're glad that Shippit has simplified your shipping and that you are happy with our platform and customer service. We are working hard every day to improve our platform so thank you for being patient and sticking with us.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best logistics integration for Australia Post
Reviewed on 2020/03/26
It's made our lives so much easier
It's made our lives so much easier
Pros
Easy to install, easy to use, fully integrated to Australia Post and Shopify
Cons
It's quite expensive for small retailers
Response from Shippit
Thank you for taking the time to write us a review! We really appreciate your feedback as it helps us improve our platform. We're glad that Shippit has made your shipping lives easier and that it is easy to use and integrate right from the beginning. Thanks for sticking with us!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Program is Faulty and Costly to it's customers
Reviewed on 2020/05/08
Shippit has solved no business problems for us, only created them.
Shippit has solved no business problems for us, only created them.
Pros
I didn't like anything about the software!
Cons
From the beginning, we had problems with, orders disappearing from the new orders screen to the booking screen. If I cancel an order from the booking screen, it turns out that it changes the shipping carrier and I am told I need to check each one. In the tracking screen it does not show all the deliveries that are delayed, you have to search for them 1 by 1, so there is no knowing ahead of time. You have to wait for the customer to notify you. And when you put in a ticket for information etc replies are all over the place and you hve no idea which ticket they are referring to, as the original subject disappears.... This is just a few of the things I like least about the software
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 2020/03/25
Pros
Ease of use,Simplifying shipping process
Cons
Limited freight courier options. Hope for more.
Response from Shippit
Thanks for the review! We really appreciate you taking the time to give us feedback and are glad to able to help you simplify your shipping process. We are working to add more courier options and are proud to already offer a range of couriers that service multiple delivery speeds (On-Demand, Same Day, Standard, Express, and International)!
If you don't have access to all our courier options, please check your settings or see how you can add more here: https://support.shippit.com/hc/en-us/articles/360013213673-Our-partnered-carriers-and-how-they-work
- Industry: Printing
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use
Reviewed on 2020/03/25
Pros
Easy interface to use and integration with Shopify
Cons
The monthly fee and different support level
Response from Shippit
Thank you for the review Xtron. We're glad that our Shopify integration makes it easier for your business to ship efficiently and that our interface is user-friendly. We are working on improving our support and are thankful for your patience and sticking with us as we grow. Have a great day!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Switched from another provider and couldn't be happier
Reviewed on 2020/03/25
Time. It used to take us more than double the time to complete orders, now it's more streamlines...
Time. It used to take us more than double the time to complete orders, now it's more streamlines and efficient.
Pros
It make things very simple, easy to organise mass numbers of orders and automatically selects the relevant shipping option the customer selected.
Cons
Sometimes when you update a postcode, it puts all the others you've selected into the faded tick state, then when you confirm the orders, those are not added, but stay in the ones still to be checked, when you've already checked them. If you have others in there, they all get mixed up again.
Response from Shippit
Thank you for the review and feedback DoggyTopia! We're glad our platform is helping your business automate your shipping process. Thank you for flagging the platform error. We'll let our team know. Have a great day!
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do not pay for insured shipping and terrible customer service
Reviewed on 2020/06/18
Terrible terrible terrible.
Terrible terrible terrible.
Pros
I don't know if I would put pros of using a service that I am really angry with their solutions and services.
Cons
They do not pay insured shippings some how.
Terrible customer service.
DO not have a contact number
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great and so easy to use
Reviewed on 2020/03/25
No more cut and paste, it's great.
No more cut and paste, it's great.
Pros
Love how easy this is to use. Makes shipping quick and easy.
Cons
Would love to see more couriers and Australia post added.
Response from Shippit
Thanks for the review and feedback Kirsten and Diva. We're glad that our platform is easy for your business to use and makes your shipping more efficient. We're working to add more couriers to our platform and merchants can already connect Australia Post to Shippit. To add Australia Post services please refer to this page here: https://support.shippit.com/hc/en-us/articles/360016229153-Australia-Post-Standard-Express
- Industry: Education Management
- Company size: 51–200 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Efficient for what it does
Reviewed on 2022/03/08
Pros
I like this software but I don't always have an actual use for it. But what it does, it is helpful.
Cons
This software isn't always needed for what I'm doing.
