RunLoyal

4.8 (20)
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RunLoyal: Your Brand, Your App, Your Loyal Customers

Overall rating

4.8 /5
(20)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support
5.0/5

100%
recommended this app
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20 Reviews

Verified Reviewer
Overall rating
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fantastic reputation management and customer retaining system

Reviewed on 2021/09/09

Overall, this software is fantastic! It's efficient, easy to use, and highly customizable. It makes...

Overall, this software is fantastic! It's efficient, easy to use, and highly customizable. It makes it so easy to build your own brand and get (and retain) loyal customers. It has made my business soar and has freed up so much time.

Pros

This software has helped me double my customer base in only 6 weeks! Easily my favorite part of RunLoyal is the ability to create and customize your own app for your business that your customers can download. You can choose which of your customers to ask for a review, and they can easily write a review for you with your custom app.

Cons

I have no real complaints about RunLoyal, I only have one nitpick, and that is the software is updated pretty often. This is not a bad thing per se, I just find it irritating. But it's only a personal nitpick. I have had a really positive experience so far.

Brandon
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy Customer (Let's Go Canine)

Reviewed on 2025/01/30

11 out of 10 !! The App is awesome and my customers think so as well.

11 out of 10 !! The App is awesome and my customers think so as well.

Pros

Ease of use and the excellent knowledgeable support.. However, not that often do you need it!!

Cons

Nothing. The software is excellent. Does everything and more for our Pet business.

Jerry
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Run loyal

Reviewed on 2022/12/01

Overall pleased

Overall pleased

Pros

App is great, day to day management is smooth and effetive

Cons

Training section needs developed to cathc up with industry

Alternatives Considered

Kennel Connection

Reasons for Choosing RunLoyal

Online, app

Reasons for Switching to RunLoyal

ONline back up and app
Rikki
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best thing to happen to our dog training business!

Reviewed on 2025/02/08

Extremely pleasant. All of the staff have been incredibly supportive and quick at responding to all...

Extremely pleasant. All of the staff have been incredibly supportive and quick at responding to all of my questions. I love that they are constantly updating the software to tailor our needs as well.

Pros

I love the ability to customize the features to fit our business' structure. I also appreciate the customer service.

Cons

I love everything about it although I am hopeful the calendar will be able to integrate to Google calendar one day.

Alternatives Considered

Revelation Pets and Gingr

Reasons for Switching to RunLoyal

Customization abilities and having a custom app with our own branding
Marea
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Pet Industry App

Reviewed on 2021/04/08

RunLoyal is very responsive to client feedback and are always quick to assist with any issues,

RunLoyal is very responsive to client feedback and are always quick to assist with any issues,

Pros

I really like the fact our clients can interact with us on their terms.

Cons

The biggest challenge is that there are always new updates to learn about.

Alternatives Considered

Kennel Link

Reasons for Choosing RunLoyal

We liked the App model

Switched From

Kennel Link

Reasons for Switching to RunLoyal

We liked the App model which is more functional for the client.
Jen
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exceptional Support and Attentiveness

Reviewed on 2025/01/27

RunLoyal is led by a team that genuinely cares about their clients' success. I highly recommend...

RunLoyal is led by a team that genuinely cares about their clients' success. I highly recommend RunLoyal and deeply appreciate Janakan's patience and assistance

Pros

[sensitive content hidden] went above and beyond to help me navigate the process of achieving compliance with the credit card processing company. He was incredibly knowledgeable, responsive, and proactive every step of the way, ensuring that all issues were resolved quickly and efficiently.
It's rare to find such personalized service, and it truly made all the difference.

Cons

As with any software there can be a glitch from time to time but is expected and they are always quick to fix any issues.

Igor
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

[sensitive content hidden] was great, super helpful!

Reviewed on 2025/02/06

Great so far. [sensitive content hidden] explained basics, looking forward to our next training...

Great so far. [sensitive content hidden] explained basics, looking forward to our next training session

Pros

Layout, simplicity, functionality, organization

Cons

No flaws so far. It was out introduction meeting and it all looks good for now

Bryan
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great app to provide to our clients

Reviewed on 2023/03/27

We are extremely satisfied with our decision to turn to RunLoyal. Dog boarding has been a small...

We are extremely satisfied with our decision to turn to RunLoyal. Dog boarding has been a small business line for ours for 40 years but realizing the growth potential has made that ramp up. We had previously had 3 points of contact for our customers to ask for boarding and then put everything into a shared google calendar. This worked when we only had a few dogs a night. But we outgrew that and moving to RunLoyal has expedited our growth to the point we are looking at an facility expansion that is 4x the size of our current operations.

Pros

Working with the sales and build team was fantastic. We were able to talk 1v1 with our team so they understood who we were and what our business is, so they could build the best app for us. Having a dedicated support contact has been fantastic as we are undergoing many changes in our business, [sensitive content hidden] is always there to respond to my emails!

Cons

The developers have done a great job at trying to encompass as many types of businesses as possible to make a replicable product for everyone. This though makes some of the wants/needs of our specific app to not be done. This is understanding because they are producing a product that countless other users are using. But I will have to say, they listen to feedback and do very frequent usability updates.

ALban
Overall rating
  • Industry: Animation
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good software to manage and care for animals

Reviewed on 2023/01/21

Excellent, with runloyal I gave my animals a second form of life with better care and slightly more...

Excellent, with runloyal I gave my animals a second form of life with better care and slightly more adaquate lifestyle.

Pros

Very good software for pets. It allowed me to manage the care, take care of animals with abnormal behavior without stress: to strain at my own will. It is easy to use as software.

Cons

As a young user( more than 9months) of runloyal,I do not yet encountered any difficult or flaws. However, the prix Good.

Anthony
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Worth every penny

Reviewed on 2022/10/06

Pros

The ease of access, organization, professionalism, & overall atmosphere is amazing. There have been a few bumps in the road but the technical support team has ALWAYS been very responsive and helpful. Friendly Furscapes will always be a client because of this and how kind the staff has been since we’ve met.

Cons

There are a few glitches here and there & sometimes the booking can be confusing for clients. What I like the least is that our app doesn’t show prices for clients and sometimes they are surprised. Also finding the invoice on the app is confusing for them as well. Aside from that there’s really nothing I dislike about Run Loyal & will always choose this software of competitors like Daysmart

Mark
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fantastic Service

Reviewed on 2021/10/19

Run Loyal is allowing us to avoid scheduling issues and inventory shortages.

Run Loyal is allowing us to avoid scheduling issues and inventory shortages.

Pros

This software completely manages our Salon(Grooming, Boarding & Daycare) as well as our retail items. We are able to track inventory, income and all schedules. Technical Service is amazingly fast and handle problems ( most of the time) within minutes!

Cons

The one draw back is that there seems to be extra clicks and pages when trying to get back to where you were.

Tim
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software, better company

Reviewed on 2022/01/13

One of the best parts of signing up to use this software is the customer service is way above what...

One of the best parts of signing up to use this software is the customer service is way above what someone would expect.

Pros

This software has all of the features we were looking for.

Cons

It really is not mobile friendly. It's too difficult to use on the go.

Andy
Overall rating
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This Pet Care Software-App Platform will Transform Your Business

Reviewed on 2022/01/19

Pros

The software is amazingly robust at doing all the things a modern pet care facility needs but is surprisingly streamlined and easy to set up. The native app is a game-changer and gives any pet care business a clear competitive advantage in attracting, engaging, and retaining their best customers.

Cons

As with any program, you can always wish for more. The financial reports are clear and accurate, but I look forward to seeing more managerial reports get developed.

Timothy
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dog Daycare and Grooming review

Reviewed on 2022/10/06

Run Loyal has been great. The customer service team is friendly and knowledgeable.

Run Loyal has been great. The customer service team is friendly and knowledgeable.

Pros

I love how organized everything and that I can easily see every facet of my business. I also love that clients can book through the app and their feedback has been positive.

Cons

The software is glitchy sometimes. If you don't know that then you might be wasting time trying to do something that may just need a refresh.

Katherine
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

easy to use

Reviewed on 2021/09/24

my overall experience has been great so far! only had the app for a couple of weeks and so far I am...

my overall experience has been great so far! only had the app for a couple of weeks and so far I am loving it!

Pros

love the how to do videos in most of the software makes it easier to figure things, faster while trying to set up and get things done:) also if that doest't fix your problem the "online" support will replay within seconds to any question you may have!

Cons

haven't experience any hard problems so far, I only have it for about a week, so far so good!

Alternatives Considered

Ginger

Reasons for Switching to RunLoyal

less expensive
Kevin
Overall rating
  • Industry: Warehousing
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Total package

Reviewed on 2022/01/27

Our customers take us more seriously, are booking more appointments, and it’s helping us geo the...

Our customers take us more seriously, are booking more appointments, and it’s helping us geo the company. We would not be able to grow our kennel the way we want without it. Impeccable customer service.

Pros

Thorough, covers a variety of kennel considerations and effectively communicates the information from customer to staff and back to customer

Cons

Web browser staff interface. However, our understanding is there will be a staff app interface soon.

Diana
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Really recommend

Reviewed on 2021/04/14

They can fix all the problems

They can fix all the problems

Pros

Customer service and good attention always

Cons

Connecting with QUickbooks to avoid have double accounts

Danielle
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Paw Pack Doggy Daycare Review

Reviewed on 2021/10/21

Overall our contact we have at RunLoyal has been very dedicated to making sure any issues are...

Overall our contact we have at RunLoyal has been very dedicated to making sure any issues are addressed immediately

Pros

There is always a customer service representative available to answer questions

Cons

nothing really whenever there is an issue they have a solution typically

Elisia Rose
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software and wonderful tech support!

Reviewed on 2021/08/07

I feel that it’ll be an easy transition from our original software and the customer service I...

I feel that it’ll be an easy transition from our original software and the customer service I received from [SENSITIVE CONTENT] has been great. She’s very knowledgeable, easy to reach and pleasant to talk to.

Pros

It’s very user friendly, easy to look at and quick to understand.

Cons

Nothing yet! I’ve had a positive experience so far.

Aaron
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It’s great

Reviewed on 2021/04/09

[SENSITIVE CONTENT HIDDEN] was great

[SENSITIVE CONTENT HIDDEN] was great

Pros

Like the app. I like the vet record up keep.

Cons

Don’t know yet. I’ve just started using it.