OpenTable Reviews

Our restaurant name The Dock is used by several other unrelated venues and Opentable users often book with my venue but think they are booking in Florida or Pennsylvania, etc. This is annoying and blocks tables we lose at the last minute.
I have requested that Opentable resolve this simple matter - ASK WHAT LOCATION
the dinner wants. Thank you

$7.50 per booking is expensive.. Customers call and complain to me directly when they book on line and then cancel with short notice and are ANGRY! when we charge what they supposively agreed to pay if they cancel. We lose business and or we make diners angry. The POLICY needs to be MORE OBVIOUS to the diner, they will pay if they CANCEL SHORT NOTICE>

I love the ease of use both through the website and app and that you are able to earn points.

I dislike that sometimes there are discrepancies between OpenTable and the restaurant itself.

Control flow of restaurant, pacing, mobile phone app connectivity

The cost was initially enormous, but came way down when renegotiated we were going to switch to tock or other

It’s easy to use and lots of restaurants are on it. Whenever I need to make a reservation, it’s the first place I check.

The only issue I’ve ever had is when trying to redeem dining rewards with a restaurant. Even though I booked a reservation with a restaurant that should have accepted my dining credit, they didn’t take it. However, OpenTable customer service handled the situation quickly and efficiently.

Ability to reserve when needed, providing adequate services.

Not guaranteed seating upon arrival with booking time.

When you find a restaurant on GoogleMap, you can see the book button and link to opentable, it's easy to make a request and reservation, save lots of time to have a booking. (Most of the restaurant still need to call to book)

It will be better if they can provide some discount to book on the app, like the fork application in Europe, so people will be willing to try on different types and new thing.

What I liked most about OpenTable was the ability to make reservations at dining locations.

What I liked least about OpenTable was the portion of sales that they take from the restaurants that you reserve tables at.

I liked that it was free for a while. It was essential when we had only 5 tables during covid mandatory outdoor dining.

You get used to having it, you customers get used to having it, and then the price seems exorbitant.

Ease and the customer facing ability to get your restaurant reservations.

It should have a profile for restaurants that are not on it to really show the maximum dining options

Reliability and exposure to guests and clients

I likve evrything no cons

I use OpenTable at least once a week to book reservations for either myself & my boyfriend or a group of friends and I absolutely love it. The best parts of the application are that you can customize what you're looking for (this is specifically helpful for dates/times and different types of food), keep track of your reservations and save favorites. I also love that you can share the reservation with other attendees and that it populates directly to your Google calendar so you never forget what you've booked!

The only thing that I dislike about OpenTable is that it does not include all restaurants in the area. I know that this is not the fault of OpenTable itself and that these restaurants have not signed up to use the application - but it just makes the whole process of finding a reservation more limited/difficult, especially when in a new area.

I love how quick and easy it is to schedule a reservation.

Nothing--very easy to create, change or cancel a reservation.

Ease of reservations, text reminders are amazing. You can modify or cancel on your own as well.

Can be annoying to navigate on your phone

Open Table has a great ease of use and guest awareness.

Open Table can be costly but it is definitely a great help.

I love that I don't have to call into a restaurant. Instead, I can make a reservation conveniently from my phone at any time and ensure that we are correctly in the restaurant's system. I can even leave notes for the owner.

There have been times where it doesn't allow for us to make a reservation but there is indeed capacity at the restaurant. I think this is more of an error on the restaurant's end.

The application is very easy to use and gives instant awareness of what is available.

Nothing negative about Open Table. I wish all restaurants used it.

The ease of use and speed of booking a reservation.

It’s another app of many and not all restaurants use it.

I can book a restaurant on my phone and I can add my reservation to my calendar. It is reliable because you get a confirmation too.

There is nothing that I don't like about this app. It was so useful especially when I am on vacation and I can book reservations at the tap of my phone.

Allowing guests to book online and opening up space for guests to book online is super helpful and helps bring in extra $$$.

I wish that the desktop and ipad version were the same. I wish you could block tables on the dekstop version like you do on the ipad.

I love how easy it is to make a restaurant reservation with OpenTable and to modify it if needed. I also like the rewards program when you are able to earn points for dining reservations. The feature to make a reservation on someone else's behalf (for clients) is also super valuable!

OpenTable used to be the primary platform for restaurant reservations and now there are so many other platforms to keep track of. I wish all reservations qualified for points, as I find more and more do not offer points upon dining.

I enjoy not having to call a restaurant when they are busy, or if they are not open yet, to book a table. I can see what open seats are available for me and my party and book with ease.

Some places have limits to the amount of seats you can reserve for, leading to me having to call the restaurant for larger parties. I also work in events so being able to book larger parties is necessary.