TEXT2DRIVE

4.7 (54)
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Customer Experience Suite for Automotive Dealerships

Overall rating

4.7 /5
(54)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support
4.8/5

93%
recommended this app
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54 Reviews

Aviram
Aviram
Overall rating
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Didn't see that coming

Reviewed on 2020/01/20

Pros

Simple and easy way to keep all my customers updated about they Cars, its like Tracking a package from the Mail. simple and easy!

Cons

There is nothing really bad i can say about this service, its working as describied. only issue i didnt liked is the template build feature as its confusing and the help guide is not good enough

Response from TEXT2DRIVE

It is wonderful to hear that TEXT2DRIVE has made it easy to keep your customers updated on the status of their cars! One of our goals is to ease the process of doing business for your dealership. We are always happy to assist you with any issues you encounter. Please feel free to reach out to us for help!

Cj
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Honestly not sure how we managed before!

Reviewed on 2023/05/05

Love it i left my last Job and first thing i did when i came to my new job as service advisor was...

Love it i left my last Job and first thing i did when i came to my new job as service advisor was get text to drive

Pros

It gives my advisors the ability and efficiency to communicate with more customers so they can write more repair orders but still maintain good communication.

Cons

I had the payment option that worked at my last dealership with the dms but with automate you have to upload the invoice.

Leelina
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Contractive Critisim

Reviewed on 2023/05/05

I feel bad to say this, the product needs more development. It might work out well for small stores...

I feel bad to say this, the product needs more development. It might work out well for small stores but not suitable for large stores

Pros

I have used other similar products and i am not really a fun of T2D. So i can't say there's anything I like abt the product.

Cons

Extremely slow, not user friendly, cashiering side is completely time consuming , texting side needs more development

Carl
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Text 2 Drive is indispensable

Reviewed on 2023/05/05

Great company and partner for the last 7 years

Great company and partner for the last 7 years

Pros

been on the system since 2016 and it only gets better, easy to use and track and the support from our rep is always available and super responsive

Cons

I can't think of anything. The product is consistently improved and issues are fixed or updated quickly.

Kristy
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Glendale Dodge

Reviewed on 2023/04/28

I have had a great experience with it. Communication is key and with this amount of clientele and...

I have had a great experience with it. Communication is key and with this amount of clientele and volume, it is important to be able to reach and be reached.

Pros

the ability to communicate with several customers throughout the day.

Cons

Nothing really to say I like the least. For our needs, it has been a great tool.

allen
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

easy to use

Reviewed on 2023/04/27

We have had text2drive for many years. we started using the video multipoint inspection and love...

We have had text2drive for many years. we started using the video multipoint inspection and love it. easy for techs and advisors to use and communicate with our customers.

Pros

It is easy for my service advisors and technicians to use. which will help with sales

Cons

Sometimes it has issues staying connected with our internet.also it does not intergrade with our credit card system so we can not use the pay feature

Alex
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Texting the New Generation.

Reviewed on 2023/05/05

The tool has definietly improved our Transparancy to our guests. it has also increased sales as was...

The tool has definietly improved our Transparancy to our guests. it has also increased sales as was expected. The full buy in from all Our Techs was difficult .

Pros

The application is relatively straight forward and allows us to do what we need. We have adapted it to do much more for us then it was ever intended to do with the combination of the Tool and our fully manned Service BDC.

Cons

Reporting has improved. There are some inherent functions that arent what i would like but we work around them.

Jessica
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best Product!

Reviewed on 2023/04/27

I introduced the product to this service dept. I used it at a dealership I worked for previously...

I introduced the product to this service dept. I used it at a dealership I worked for previously and thought it was a great addition. I can't imagine not having access to this product. It makes my job easier to communicate and everything can be documented in black and white.

Pros

I love the convenience of communicating with customers using T2D. Customers can check the status at anytime without having to call and be placed on hold. Customers enjoy the texts to remind them of their appointments, and they can get pictures of their recommendations right at their fingertips.

Cons

I wish all the features were available instead of having to pay different fees. Perhaps the fee should vary based on company size. It's hard for a small dealerships to utilize services like this.

Greg
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Happy Customer

Reviewed on 2023/05/02

fantastic, flawless program for the Service Dept.

fantastic, flawless program for the Service Dept.

Pros

Ease of use when keeping the customer informed of the status of their vehicle, contacting customers when repairs completed, coupons, notifications in bulk by text.

Cons

I dont have any "least" comments on the program

Richard
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing program!

Reviewed on 2023/05/02

Easy to use, very self explanatory.

Easy to use, very self explanatory.

Pros

It has been a super useful tool to help us communicate with our customers. Smooth transactions and piece of mind that things are working in our favour.

Cons

Customers do have a bit of difficulty using the application to pay for the bills.

Kerry
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

review

Reviewed on 2023/05/10

Pros

Easy to use. Great tools to help stay connected to customers and keep them informed!

Cons

Would be great if the repair orders page would update quicker automatically. It would also be great if we saw the media files before the customer did.

Carlos
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and keeps you connected with the customer

Reviewed on 2023/05/02

Amazing, I have no complains

Amazing, I have no complains

Pros

Text2Drive is awesome! I can update, sell and communicate everything with my customers and the best part about it is they can save my phone number to text back in the future when they need something.

Cons

nothing, everything is great from the form of payment to communication.

Anthony
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Necessity

Reviewed on 2023/05/05

We use just about every tool that they offer and that is only because everything T2D does, they do...

We use just about every tool that they offer and that is only because everything T2D does, they do correctly and the team at T2D does it the right way.

Pros

EVERYTHING they do is top of the class!!!

Cons

Appearance of MPI - just needs to look prettier

John
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great system

Reviewed on 2023/05/02

Great experience. Would recommend it to any dealer who doesn't use it.

Great experience. Would recommend it to any dealer who doesn't use it.

Pros

The ease of use and convenience of documenting conversations with customers.

Cons

I dont really see any cons with text2drive

Duane
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

One of the Best tools I have used!

Reviewed on 2023/05/10

Pros

It is a great way to stay in touch with customers without having to spend precious time on the phone. It helps to upsell in multiple ways with the camera and photo functions and the ease of check out it great.

Cons

Nothing that I can think of at the moment.

Blake
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

T2D Review

Reviewed on 2023/05/09

Overall experience has been great. Very easy to use and keeps me off the phone all day

Overall experience has been great. Very easy to use and keeps me off the phone all day

Pros

I like how easy it is to contact customers for upcoming appointments and updates on their vehicle.

Cons

Dont really have any. Everything on here is simple to use.

Cliff
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Text2Drive > Phone Voicemail tag

Reviewed on 2023/04/27

So much easier and faster than phone voicemail

So much easier and faster than phone voicemail

Pros

I like being able to quickly reach out to a customer and provide quick, efficient, immediate and communication

Cons

I wish the customer could opt out of selected categories instead of an all or nothing approach. Almost every service customer that has opted out is because of the sales fishing texts.

Michael
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Couldn't be happier with Text to Drive

Reviewed on 2023/05/09

We have seen substantial increases in revenue and customer satisfaction since bringing Text to...

We have seen substantial increases in revenue and customer satisfaction since bringing Text to Drive to our service department.

Pros

Text to Drive has given us the tool we need to better communicate with our customers as well as market to them before and after bringing their vehicles to us.

Cons

Nothing, love all features and benefits.

Bryan
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

On the path to something great.

Reviewed on 2023/04/27

Overall, I see this product as being a valuable tool for smaller facilities if the kinks are worked...

Overall, I see this product as being a valuable tool for smaller facilities if the kinks are worked out.

Pros

I do like the ability to communicate with customers via text and quickly transfer contacts to other employees within the dealership.

Cons

Unfortunately there are currently too many flaws. Credit card collection only worked some of the time and customers struggled to make payments. All to often the customer had opted out which leads me to believe this spreads across other platforms in which the customer may have opted out. In the credit card section, although we made attempts to change, they gave a payment for an "extended warranty" as industry experts know, this is a false term and one that shouldn't be used.

Shawn
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Brickners

Reviewed on 2023/04/27

Pros

The ease. It's straightforward and simple

Cons

Sometimes there is some automated messages that go out that don't make sense for the customer but overall it's usually user error.

Matthew
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2023/05/09

[sensitive content hidden] is fantastic. She has been our account manager and we are lucky to have...

[sensitive content hidden] is fantastic. She has been our account manager and we are lucky to have her.

Pros

Ease of use and overall platform. Mobile app is great too

Cons

No ability to surcharge to re-coup credit card fees.

Chad
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Service Advisor

Reviewed on 2023/05/02

Very pleased

Very pleased

Pros

Ease of performing a quality walk around of vehicle condition on check in.

Cons

Camera quality could be increased for better pictures

Michael A
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

text2drive

Reviewed on 2023/05/02

Pros

Ilike that it is easy to use for my staffing and customer can pay through app

Cons

nothing i believe it works as it should

Hailey
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Service review

Reviewed on 2023/04/28

Pros

Very easy to use and very convenient. Loved that we could also send pictures!

Cons

The speeds could be approved as far as how fast texts are sent out!

Karen
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Product

Reviewed on 2023/05/04

Works well with the options we have available

Works well with the options we have available

Pros

great way to keep in touch with your customers. Easy to use

Cons

Doesn't integrate all services with our DMS