Simplotel Reviews

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52 Reviews

- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Love the user & customer experience!
Reviewed on 2021/04/06
Pros
Best in class software and tech with super responsive team! [SENSITIVE CONTENT HIDDEN] from simplotel was super helpful.
Cons
The time taken to update i feel could be better, and few glicthes here and there. don't know if it was a manual glitch or a software one.
Response from Simplotel
Thank you Charan for your positive feedback. Your appreciation means a lot to the team. Our support teams are always available for assistance. Please feel free to contact us for any such concerns as soon as you encounter them.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent hotel website / booking engine
Reviewed on 2021/02/25
Simplotel allows us to have a sophisticated website that allows for a seamless online reservation/pa...
Simplotel allows us to have a sophisticated website that allows for a seamless online reservation/payment processing system. Through our Simplotel website we are also attracting more direct bookings.
Pros
As hoteliers we love the fact that Simplotel manages all aspects of our website, online reservation system, and payment processing. They make it easy for us to perform administrative tasks on our website and have responsive design staff available to customize the website layout and add custom pages. We have seen our bookings increase due to use of their software and are also very satisfied with their customer service support. We are very glad that we chose Simplotel for our online presence.
Cons
Honestly I can't think of anything. We are very happy with the design, implementation and management of our hotel's website. We switched to Simplotel years ago after first creating our own custom built web page which was difficult to use and error prone. We were thrilled with how easy Simplotel made the transition. By using Simplotel we can focus on the management of our hotel instead of dealing with website and booking issues.
Response from Simplotel
Thank you Melissa for your positive feedback. Your review motivates us to exceed expectations and deliver great service consistently!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Simplotel Review
Reviewed on 2021/04/07
Pros
Easy to use backend software to change rates
Cons
Could be easier to change templates on the website
Response from Simplotel
Thank you Rajesh for your review. Our new CRM 2.0, which will be available soon, will provide you with even better customization and additional templates. We have also raised your concerns with the Customer Success team.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
They know their stuff end to end
Reviewed on 2021/02/19
I am very happy with Simplotel and their service.
I am very happy with Simplotel and their service.
Pros
Simplotel provides an end to end solution for any hotel website. From the time a prospect lands on a website to the time they arrive at the hotel, everything has been thought through. Their CMS is easy to use, their SEO works and has kept us top 2 ranking, their marketing automation keeps each prospect alive.
Cons
They can add more design elements to differentiate sites.
Alternatives Considered
WordPressReasons for Choosing Simplotel
The backend of the website was not being maintained and my SEO ranking dropped to second page.Reasons for Switching to Simplotel
They helped set things up, their cms was easy to useResponse from Simplotel
Thank you Nalini for your positive feedback! Your words encourage us to serve you even better. As suggested, we shall try to include more design elements.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Nice Customer Support & Prompt Help
Reviewed on 2021/03/16
So Far its good to go as i have checked other software too, i found Ezee more convenient and...
So Far its good to go as i have checked other software too, i found Ezee more convenient and comfortable.
Pros
Software is updated as per industry requirement, Adding updation from time to time makes the software more convenient.
Cons
Few Reports which I would like to get in one go, but need to extract one by one. Also for every tools, it's an additional payment.
Response from Simplotel
Thank you very much Saurabh for your positive feedback! We shall look into the pain points and improve our product and service delivery.
- Industry: Hospitality
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Support!
Reviewed on 2021/03/16
There has been an annual increase in conversions since we shifted to the new website and the...
There has been an annual increase in conversions since we shifted to the new website and the support has been great.
Pros
The website is very user friendly and has helped increase conversions for the hotel.
Cons
More features can be introduced to continuously refresh and upgrade the website.
Response from Simplotel
Thank you very much Sandeep for your valuable feedback! We are extremely happy to see your conversions grow. We shall continue to exceed your expectations.
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple to Configure, Deploy and start using . Leveraging the power of latest technology...
Reviewed on 2021/04/26
Increasing leads from websites for room bookings. I find it a simplest and most effective solution...
Increasing leads from websites for room bookings. I find it a simplest and most effective solution for ‘Hotel room booking’ and can be plugged-in at the Brand website in few clicks on the go. Besides booking engine it offers connecting website as well which is unique in the offering in the same segment.
Pros
As the name implies ‘Simplotel’ is very simple to configure, deploy and instantly used Room booking engine. The front-end has very clear UI and options to select by the bookers; encourages them to book instantly with various options available. The backend maintained by Hotel team does not requires high-skill-sets to manage, it is very easy to get the parameters and then mapped accordingly. It avoids duplication of configuration at most of the places ; has extendable preconfigured settings. It offers with single webpage design like concept avoids multiple pages of input and validation which definitely extend smooth experience for our guests’ increases repeat guest and loyalty.
Cons
It can further improve the Auto Audit features with Channel Manager, Inclusion of AI and ML elements and its associated application, Validation of booker email id before confirming the booking.
Response from Simplotel
Thank you Dr. Vijay for taking out the time to write such a detailed review. The entire team at Simplotel was motivated by your positive feedback. We have noted your suggestions and shall keep exceeding expectations in terms of product and service delivery.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simplified Hotel websites
Reviewed on 2021/04/19
Easy to do business with, they will build the site, write your content and update/ manage when ever...
Easy to do business with, they will build the site, write your content and update/ manage when ever required. The team is reviewing your website performance and offer insight-full suggestions to improve the performance of your website.
Pros
Website is build by templated designs that are very easy to update and manage. No webmaster required, and no SEO skills needs to update content, as the platform is doing the automated. Their booking engine is able to connect to channel manager or PMS, makes operations run smoothly and update of rates and allotments at ease. The website is optimized for the mobile booker, which creates an app-like experience.
Cons
templates are somewhat limited, so customization is not always possible. Talk to the development team, as they do have certain features available and multiple designs that could fit your needs. Payment gateways and channel manager connectivity are limited, so get the advice prior if you decide to switch to know which connections/ interfaces are supported.
Response from Simplotel
Thank you Bas for taking out the time to provide a valuable review. Our new CRM 2.0, which will be available soon, will provide you with even better customization and additional templates. Additionally, we have also raised your concerns with the support teams.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent software
Reviewed on 2022/04/05
i can say one word one of the excellent Software for the business pickup.
i can say one word one of the excellent Software for the business pickup.
Pros
very simple to short to update the thinks what you want implement on your productivity . its a very good to pickup our business in online website .
Cons
Response of the employee who ever working in this indusry.
Response from Simplotel
Thank you Amit for your positive feedback! Our team is extremely happy that you love our Hotel E-commerce solution and your business is doing well. Wishing you the best!
- Industry: Hospitality
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An Excellent Solution to Brand Web Booking Engine
Reviewed on 2021/04/28
It has been really a great journey since Oct-2020 when we switched to Simplotel. Our share from...
It has been really a great journey since Oct-2020 when we switched to Simplotel. Our share from Brand Web increased by just using few features of the BE, i.e. Member's Deal & Secret offers. Revenues increased month on month & noticeable growth vs previous BE.
Pros
Easy to use, Customizable product, Option for Secret Deal & Remarketing. Admin Dashboard is detailed one & provides required details.
Cons
There are few features which are still missing in comparison to other providers; like option to book day use room, stackable discount complexity, Loading of common cancellation/deposit policy etc... I am sure Simplotel Team is working on this & will come up with the update soon...
Response from Simplotel
Thank you very much Vijay for taking out the time to write such a detailed review. The entire team at Simplotel is delighted from your experience and it motivates us to serve you better. We have noted your concerns and shall improve on them to provide you a seamless experience going forward.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great experience !
Reviewed on 2021/02/21
Simplotel has a great team in place. They are always ready to help and are very forth coming. They...
Simplotel has a great team in place. They are always ready to help and are very forth coming. They taught me the importance of replying to reviews, writing blogs, regularly updating our website, etc
Pros
They have built a great product, it's seamless and easy to use.
It's really easy to make a booking on their website.
Cons
It's important that they build a PMS of their own now. Then they will have the whole range of products that a hotelier might need.
Response from Simplotel
Thank you Kanika for your positive feedback! This is great encouragement for us. Thank you also for your suggestion. We could become a one-stop shop for all hotel-tech solutions.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very good.
Reviewed on 2021/04/09
Simplotel access works smoothly. But team alertness is needed. Overall they all are helpful.
Simplotel access works smoothly. But team alertness is needed. Overall they all are helpful.
Pros
Smooth software and works nicely as we expect.
We want the team should work attentively.
Cons
Software is far much better easy to accesss and understandable.
Response from Simplotel
We'd just like to thank you Priyanka for taking the time to write this review. Every bit of feedback like this does so much to help us out!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Nice
Reviewed on 2021/06/05
Very good
Very good
Pros
Attractive website (front page), scrolling images, ..
Cons
Technology, attractive image uploaded method, booking support and I is user friendly..
Response from Simplotel
Thank you very much Mahendran for your positive review. We believe there is a disparity between the review and the likelihood to recommend. However, Simplotel shall always do its best to exceed your expectations in terms of product and service delivery.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Product, features, interfaces and SUPPORT
Reviewed on 2021/02/04
Pros
At Temple Tree Hotel we have been delighted to be using Simplotel. The website builder is really easy to use and makes our role in marketing really simple. We are able to launch new offers and make changes really easy. The support is awesome as well. The booking engine has also helped us increase our direct website bookings. The remarketing features in the booking engine work well for us. I would highly recommend Simplotel website builder and booking engine.
Cons
Nothing! Every thing about Simplotel is great. I hope this continues as long as we are in need. Thank you for the continuous support
Response from Simplotel
Thank you for your valuable feedback, positive review and recommendations Mr. Kiran. We are delighted that you like our product and service. We shall always try to exceed expectations!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple to use as the name
Reviewed on 2021/02/12
Pros
Simplotel is a great product and makes managing your brand.com website a breeze. I have been using this for last couple of years and it has been a great experience. The website speed is pretty fast with videos and media rendered seamlessly. Team is super responsive and helpful.
Cons
The custom widgets are a bit tough to manage but their Support team is always there to help out. Very responsive.
Response from Simplotel
Thank you for your valuable feedback and positive review Mr. Bhatia. We are happy that you like our product and service. We are also working on making our widgets more modular (user-friendly). These updates shall happen soon!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simplotel Simply Best
Reviewed on 2021/04/09
Super
Super
Pros
Excellent guidance by the team
Excellent tech support
Relevant follow ups
Very approachable
Quite reliable and user friendly interface
Cons
Nothing as such as of now...
Response from Simplotel
Hi Rabiratan, we can't thank you enough for the kind words about Simplotel. Your review means a lot to us and lets us know we're on the right track.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best CMS with fast loading website
Reviewed on 2021/03/16
Wonderful, the team provides good data and analytics.
Wonderful, the team provides good data and analytics.
Pros
The CMS is very easy to use and the page creation and image uploading is very easy and time efficient.
The template is very easy to choose from and easy to implement and the support function of simplotel is world class.
Cons
Nothing in particular. The image processing needs to be a bit better with option for vertical image loading.
Response from Simplotel
Thank you very much Dhavalakeerthi for your positive feedback! We are extremely happy that you love our analytics' features. We shall work on improving the image processing and continue to exceed your expectations.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent
Reviewed on 2021/06/17
It's been pretty good till now
It's been pretty good till now
Pros
Very good and easy to interact , user friendly
Cons
Nothing much to hate about the it, it's better than others
Response from Simplotel
Thank you very much Anshuman for your positive review and feedback! We aim to always exceed your expectations in terms of product and service delivery.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Efficient and easy to use
Reviewed on 2021/06/16
Extremely happy to use
Extremely happy to use
Pros
Extremely simple and very easy to navigate and use
Cons
Lead management and clarity of information
Response from Simplotel
Thank you Srinivas for your positive review. We are happy to hear from you and shall keep excelling in our product and service delivery.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Crisp Website and Booking engine solutions for Hotels
Reviewed on 2021/02/17
A professional company to deal with. In depth tech expertise and always looking for improve...
A professional company to deal with. In depth tech expertise and always looking for improve...
Pros
Focused on one industry
Excellent solution
Crisp and fast website with latest tech
Conversion driven Booking Engine
Good software
Cons
Since there is a CMS running in the background, certain custom designs does become difficult at times.
Response from Simplotel
Thank you Praveena for your positive feedback! This encourages us to serve you even better. We shall look into our CMS and develop an enhanced customized interface as suggested.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Amazing online booking platform
Reviewed on 2021/04/26
Team is very supportive as they response immediately for any support & promotion.
We inform our...
Team is very supportive as they response immediately for any support & promotion.
We inform our guest to use this booking platform for rooms booking in place of other OTA network.
Pros
Simplotel help us get more booking through different channels .
Cons
Software is engine of improving business and its very economical if you compare with any other marketing platform.
Response from Simplotel
Thank you Rajesh. We are blown away by your positive words and we really appreciate the time you took to write such a detailed review! We are extremely happy to help grow your bookings.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Recommend
Reviewed on 2021/05/28
Pros
Highly Recommend, Professional Management and Excellent Support Team
Website Interface
Website Management Backed, where u can make changes on your own
Excellent Support, Prompt response and always ready to encoporate new Trends
Cons
Not much, there up to date and the management is perfect and one of the best support team, we have come accross
Response from Simplotel
Thank you very much Sahil for your positive review. This feedback encourages Simplotel to always exceed your expectations in product and service delivery.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Great Product and Support
Reviewed on 2021/08/09
Helpful team who assisted us during every step of the way.
Helpful team who assisted us during every step of the way.
Pros
Easy to use software through which we can modify the website as per our needs.
Cons
Nothing as of now. Will update if any offering or service needs to be changed.
Response from Simplotel
Thank you very much Supreeth! We are delighted that you find our software easy-to-use and your appreciation towards our team.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simplotel - A Unique service provider
Reviewed on 2021/04/06
Very professional and helpful staff. i am more than satisfied with their service and knowledge.
Very professional and helpful staff. i am more than satisfied with their service and knowledge.
Pros
Simplotel lives up to its name of simplifying the website experience for our guests and to us. We are able to provide very complicated packages but it is presented very simply to our guests and they are able to decide the one they require. I would recommend it to any hotel/resort for making their website world class.
Cons
It is quite expensive and the addons are really expensive too.
Response from Simplotel
Thank you Shaunak for your positive feedback. We are extremely happy and proud to help you deliver a seamless and simplified experience to your customers.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good booking engine
Reviewed on 2021/06/19
Pros
We have a tie up with Simplotel at the corporate level and we get bookings with ease. No problem with communication about bookings.
Cons
there is ambiguity about the cancellation charges and settlement of accounts
Response from Simplotel
Thank you very much Mahesh for your positive review and feedback! We aim to always exceed your expectations in terms of product and service delivery. I'll ask my team to connect with you on the various issues highlighted.