Datto SIRIS Reviews

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89 Reviews

- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Datto is great
Reviewed on 2018/10/19
Datto pushes the philosophy of Business Continuity, not just Disaster Recovery, and they provide it.
Datto pushes the philosophy of Business Continuity, not just Disaster Recovery, and they provide it.
Pros
Datto finally makes backups as close to set it and forget it as you can get. When there are problems, their support team go the extra mile to help you resolve the issue. It is a wonderful value.
Cons
I don't have anything negative to say about Datto backup.

- Industry: Financial Services
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love this Backup Unit
Reviewed on 2019/04/05
Best backup solution I have used. Ease of use in GUI, backup speeds, agent based backup, screenshot...
Best backup solution I have used. Ease of use in GUI, backup speeds, agent based backup, screenshot verification, cloud mirroring Quick restore times with lots of restore options.
Pros
Ease of agent for servers/devices, appliance portal easy to use, many restore options, cloud mirroring, export to VHD, CHDX, VMD, VMDK or plain file restore through a UNC opath, local virtualization, support, BRM options with 2 free tests per year, their support provides free device upgrades
Cons
Support sometimes doesn't know what you are trying to do, so escalation a little slow,
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Unit Warranty is not honored by Datto so how can one trust warranty?
Reviewed on 2021/05/25
I have been using Datto Siris for several years. We had purchased S3B2000 unit for a client to...
I have been using Datto Siris for several years. We had purchased S3B2000 unit for a client to replace their older unit and upgrade to larger data backup. Datto provided 5 year warranty on the unit. However, when unit gave a problem and stopped backing up (unknown Software or hardware issue, Datto support unilaterally decided without any explanation that it is not in warranty because of it being on a UPS and UPS battery powered off. Can you imagine a connection without UPS? Also can you find a UPS whose battery does not die after several years?
The support made us do hard power shut off of the unit several times but it did nit connect to the environment. It sounds like a defect in the unit, but Datto support came up with a unilateral decision, without any explanation that they do not want to honor the warranty. Very poor response by support ????
Pros
Ease of use for setting up and usage of the product
Cons
Support for the product and warranty that should cover if the unit fails but Datto support person chose to arbitrarily ignore the warranty and no explanation of why not.

- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Datto - highest quality service when it counts
Reviewed on 2021/05/26
Pros
The most important thing with regards to business continuity services is speed and quality of support when it is required.
Cons
Cost is always a factor: this service is invaluable. But, it’s price does make selling it an exercise in selling fear (to a degree.)

- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great solution for backups
Reviewed on 2018/03/28
Pros
Provides on-site backup to hardware device AND backup to cloud. It also allows you to spin up an instance of a server locally on the Datto device--- making emergency recoveries very quick.
Cons
Sometimes it has been difficult for my network support team to get timely or complete technical answers to support questions from Datto.

- Industry: Management Consulting
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great product ... but has a ways to go..
Reviewed on 2019/02/20
Pros
I love the ability to manage all of my devices in one place, from running components to patch management. Datto has made my life easier!
Cons
Many many bugs ....
The software tends to send the wrong signal and causes problems with determining which jobs have ran and which are scheduled.
We are still unable to edit multiple components at once, which causes extreme slowness in day to day tasks.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Open Mesh Access Points
Reviewed on 2018/10/12
I can centrally manage about 50 AP's for various clients all from one common cloud base interface. ...
I can centrally manage about 50 AP's for various clients all from one common cloud base interface. I also find the alerts very useful when a device goes offline.
Pros
Ease of setting up new devices. Quickly making changed that get distributed to all other nodes in the given network. Cloud based is a plus in this instance. I'm typically not a fan of most clound based solutions.
Cons
Quite a bit more pricey that other wireless AP solutions.

- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Everyone should have Datto!
Reviewed on 2019/04/25
Have used it for clients over the last few years. I love their support is always on top of things...
Have used it for clients over the last few years. I love their support is always on top of things 24-7 if there are any issues and quick to help.
Pros
I like how easy is to use and how great customer service is!We use for the file and backup
Cons
Nothing everything about this software is fantastic!!

- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
How important is your data? No matter what you do, you c an't do it without data. So back it...
Reviewed on 2017/10/13
Pros
We have a client who did NOT use Datto or any other cloud-based data storage and recovery service. Their drive crashed last year and because we didn't have the equipment or personnel on-hand to recover the data, we had to outsource it. They could have paid through the next two or three years with instantly accessible, updated-in-real-time, cloud-based file storage, recovery and security with Datto for what we invoiced them for the job. It's that simple.

- Industry: Construction
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great for out of business sharing!
Reviewed on 2019/01/26
Pros
We use this to share a multitude of invoices with people outside of our company. Other products don't allow sharing outside of the organization.
Cons
The syncing isn't always real-time, if you have a few minutes to wait it is fine.
- Industry: Computer Networking
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Backup Solution Available
Reviewed on 2019/04/10
Datto allows us to sleep at night without worrying about our customers backup. Easy to plan for a...
Datto allows us to sleep at night without worrying about our customers backup. Easy to plan for a disaster and know we are covered
Pros
- Full Image based backup of various Operating Systems, Server and Workstation OS
- Robust and Secure Backup Technology to prevent backups from being compromised
- Offsite Retention to protect from total onsite disaster
- Canadian Data centers to keep confidential data inside the country
- Easy to restore full server via bare metal method or virtual hard drive
- Tests all backups automatically to make sure they are working and can boot
- Can boot of backed up device in the cloud
Cons
Not a whole lot I don't like, it has everything we need
Cost can get high for some of devices, however it is worth it
- Industry: Computer & Network Security
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Might be a very good product - but you may never find out
Reviewed on 2018/05/09
Pros
Not sure if there are any benefits of the backup software product. Datto claims to offer other products and services
Cons
Arrogant sales people who don't know what they sell;
Staff who responds to a question: "I have no idea - go back to the person who sent you email" about our missing equipment ;
Tickets are open forever with no one taking responsibility and actions
I am yet to receive an answer to a ticket that is now 8 months old to get someone to ship the faulty device back to us and remove our credit card from file.
The entire story would take too much time to write up.
Do they offer a good product? Maybe. The lack of service can turn any product into your personal nightmare.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Backup and store your files with Datto
Reviewed on 2022/03/18
Pros
Datto has ease of use with the desktop applicaton syncing directly with Windows file explorer and the web access is handy when on the go.
Cons
Syncing with Datto can sometimes sturggle with more complex folders with a lot of files, but this can be managed by storing more single files as ZIPs.
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Cost effective cloud storage with unlimited users
Reviewed on 2019/02/02
Pros
Cost effective, both browser and desktop client capable. Various ways to share your data through shared links or group permissions setup by the admin. Unlimited user potential, only pay for storage space used. Generous amount of storage initially at a competitive out of pocket expense.
Cons
Can only purchase through Partner Channels. Trying to find a Partner Channel is way more challenging then it should be. Pricing is a little deceiving if going by their advertisements online as I have yet to find a partner that would honor their advertised Tier 1 price points. Admin visibility can get somewhat confusing as admins cannot see all data stored in accounts created for their employees thus losing some data retention securities along with it.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Datto Siris Review - The Ultimate Data Recovery Solution
Reviewed on 2021/06/03
Amazing products, Amazing Support, amazing Stall
Designed to protect my enterprise clients from the...
Amazing products, Amazing Support, amazing Stall
Designed to protect my enterprise clients from the threat of Ransomware
Pros
Easy and Fast.
Simple yet powerful Portal
Cons
Sometimes the Portal reporting can be a bit buggy
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Datto is the best DR solution for MSPs period.
Reviewed on 2016/06/14
I've been a Datto partner for 7+ years now and can't say enough good things about them. We liked...
I've been a Datto partner for 7+ years now and can't say enough good things about them. We liked the solution so much that we sold our traditional MSP in order to start a DRaaS company based solely on Datto. If I was willing to bet my entire future on the product, you had better believe that I have researched many other solutions on the market and none compare to this system as a full-featured turn-key solution.
Pros
The product is just so easy to implement and manage. We have over 400 servers we back up on a daily basis (most on an hourly basis) and we are able to manage all of that with 1 person.
Cons
They are in the process of adding more Enterprise features that will make the product more appealing to those sized businesses. That has been the only shortcoming in the past.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Remote monitoring made easy
Reviewed on 2019/06/24
Overall I am very satisfied with Datto. This tool is single-handedly the most powerful weapon...
Overall I am very satisfied with Datto. This tool is single-handedly the most powerful weapon against support tickets. The only thing Datto could do better is by adding a better in-app interface to navigate to other machines.
Pros
Datto makes everything manageable remotely. It comes with built-in scripts for easy installations as well as having a fully functioning remote control feature called Splashtop. The app opens on startup before a user logs in, giving you full functionality to work on multiple users on the machine. An overall incredibly powerful tool.
Cons
Datto sometimes has severe memory leaks. This is typically when you are connected to a computer that is no longer online and Datto is still trying to reach it pro-actively using a lot of memory, so far this is the only issue I have run into that recurs.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Peace of Mind
Reviewed on 2021/06/01
Pros
The self-testing, and reliable results allow us to protect our customers as well as ourselves.
Cons
Cloud continuity cannot be scheduled, and reporting events for continuity cannot be separated like they are for SIRIS hardware devices.
- Industry: Veterinary
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Datto
Reviewed on 2019/04/30
We were able to switch away from tapes and also get our backups in a secure location so if a major...
We were able to switch away from tapes and also get our backups in a secure location so if a major disaster hit we know our data is safe.
Pros
Does everything a good backup service should do.
On device on site backups
Cloud backups.
Able to run environment from the cloud if major disaster hits.
Set it and forget it type of system
Cons
Can be kind of expensive but if you want your data protected its worth the price tag.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Datto Review
Reviewed on 2019/09/17
I use Datto on a daily basis to monitor backups for multiple clients.
I use Datto on a daily basis to monitor backups for multiple clients.
Pros
The Datto Backup Portal is so easy to navigate. Failures and notifications stick out immediately so they can be addressed right away. Recovering data is quick with little downtime for the end user.
Cons
If screenshot verification's fail, they should automatically try again the next time that a backup is run.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Datto
Reviewed on 2021/06/01
Pros
Web portal interface super easy to use and manage.
Cons
Nothing comes to mind...................
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic product, Redundancy and Virtualization all combined.
Reviewed on 2021/06/01
Fantastic. Service and support is awesome.
Fantastic. Service and support is awesome.
Pros
It just works, It's pretty much set and forget. I know that Datto has my back when I have a device like this in place.
Cons
There is really nothing that the device does not have.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best product.
Reviewed on 2021/06/01
Our experience has been great. Their support always comes through when needed.
Our experience has been great. Their support always comes through when needed.
Pros
Its feature rich and the simplicity is great.
Cons
The cost is about the only thing I don't like but looking at the big picture its worth it.

- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great All in One tool
Reviewed on 2019/08/27
Pros
The abundance of tools that are available
Cons
The complexity of the user interface on the end user side
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Datto Good!
Reviewed on 2021/05/25
Painless with good RMR.
Painless with good RMR.
Pros
Setup was painless and has run flawlessly for over 3 years.
Cons
There was nothing to not like. Simple setup and works well.